Verbal Communication
- The sharing of information between individuals by using speech. Individuals working within a business
need to effectively use verbal communication that employs readily understood spoken words, as well as
ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate.
- Verbal communication is the use of sounds and words to express yourself, especially in contrast to using
gestures or mannerisms (non-verbal communication).
- Verbal communication encompasses both how you deliver messages and how you receive them.
Communication is a soft skill, and it’s one that is important to every employer.
- Workers who can convey information clearly and effectively are highly valued by employers.
Employees who can interpret messages and act appropriately on the information that they receive have a
better chance of excelling on the job.
-Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle
for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. In
combination with nonverbal forms of communication, verbal communication acts as the primary tool for
expression between two or more people.
- Types - Interpersonal communication and public speaking are the two basic types of verbal
communication. Whereas public speaking involves one or more people delivering a message to a group,
interpersonal communication generally refers to a two-way exchange that involves both talking and
listening.
- Purpose - Verbal communication has many purposes, but its main function is relaying a message to one
or more recipients. It encompasses everything from simple one-syllable sounds to complex discussions
and relies on both language and emotion to produce the desired effect. Verbal communication can be
used to inform, inquire, argue and discuss topics of all kinds. It is vital to teaching and learning, as well
as forming bonds and building relationships with other people.
Nonverbal Communication
- Nonverbal communication between people is communication through sending and receiving wordless
clues.
- It includes the use of visual cues such as body language (kinesics), distance (proxemics) and physical
environments/appearance, of voice (paralanguage) and of touch (haptics).It can also
include chronemics (the use of time) and oculesics (eye contact and the actions of looking while talking
and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate).
- Just as speech contains nonverbal elements known as paralanguage, including voice quality, rate,
pitch, volume, and speaking style, as well as prosodic features such as rhythm, intonation, and stress, so
written texts have nonverbal elements such as handwriting style, spatial arrangement of words, or the
physical layout of a page. However, much of the study of nonverbal communication has focused on
interaction between individuals,[2] where it can be classified into three principal
areas: environmental conditions where communication takes place, physical characteristics of the
communicators, and behaviors of communicators during interaction.
- Nonverbal communication involves the conscious and unconscious processes of encoding and decoding.
Encoding is the act of generating information such as facial expressions, gestures, and postures.
Decoding is the interpretation of information from received sensations from previous experiences.
- Behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal
communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body
posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.
Research suggests that only 5 percent effect is produced by the spoken word, 45 percent by the tone,
inflexion, and other elements of voice, and 50 percent by body language, movements, eye contact, etc.
- Transmission of messages by a medium other than speech or writing.
