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Problem Solving Model Workbook Guide

This workbook provides a 6-step model for problem solving and developing creative solutions in groups: 1) Identify the problem, 2) Brainstorm ideas, 3) Identify values and style, 4) Analyze and select options, 5) Create an action plan, and 6) Evaluate outcomes. Users are guided through each step, with tools to document the problem, brainstorm rules, a gap analysis, and templates to select options, plan tasks, and evaluate results. The overall goal is to engage a group in an organized process for addressing organizational problems.

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141 views10 pages

Problem Solving Model Workbook Guide

This workbook provides a 6-step model for problem solving and developing creative solutions in groups: 1) Identify the problem, 2) Brainstorm ideas, 3) Identify values and style, 4) Analyze and select options, 5) Create an action plan, and 6) Evaluate outcomes. Users are guided through each step, with tools to document the problem, brainstorm rules, a gap analysis, and templates to select options, plan tasks, and evaluate results. The overall goal is to engage a group in an organized process for addressing organizational problems.

Uploaded by

odescribd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROBLEM SOLVING

MODEL WORKBOOK

1
PROBLEM SOLVING STEPS

1 IDENTIFY THE
PROBLEM
4 ANALYZE
AND SELECT
OPTIONS

2 BRAINSTORM
5 CREATE AN
ACTION PLAN

3 IDENTIFY
YOUR VALUES
& STYLE 6 EVALUATE

This workbook can be used as a model for developing creative


solutions to organizational problems. This process may be used
with a group of any size.

2
IDENTIFY THE PROBLEM

WHAT PROBLEM ARE YOU TRYING TO FIX?


Use this space to identify a problem you would like your group to address.

3
BRAINSTORM RULES

1. 2. 3. 4.
NO DUMB NOT A BUILD ON QUALITY VS.
IDEAS DEBATE IDEAS QUANTITY

There are no Don’t criticize Build on other Reverse the


dumb ideas. other people’s people’s ideas. thought of
Period. It is a ideas. This is Often an idea “quality over
brainstorming not a debate, suggested by quantity.”
session, not a discussion one person can Here we want
serious matter or forum for trigger a bigger quantity; the
that requires one person and/or better more creative
only serious to display idea by another ideas the
solutions. superiority over person. It is better.
another. this building
of ideas that
leads to out
of the box
thinking and
fantastic ideas.

Taken from Six Sigma Brainstorming Rules

4
BRAINSTORM RULES

Please use this box to note your team’s brainstorm ideas.

5
IDENTIFY YOUR VALUES & STYLE

My organization’s

VALUES STYLE

6
GAP ANALYSIS

QUESTION ANSWER

Where are you now?


What does the problem look like now?

Where do you want to be?


If the problem was fixed tomorrow
what would it look like?

How do we get there?


What steps do we need to take
to get to the solution?

7
ANALYZE & SELECT OPTIONS

ANALYZE OPTIONS

BENEFITS RISKS

Option A: Option A:

Option B: Option B:

Option C: Option C:

8
IMPLEMENT AN ACTION PLAN

TIME RESOURCES
OBJECTIVE TASKS FRAME NEEDED
(List of Objectives) (What you need to do (By when, or how (What resources do you
to achieve this goal?) frequently will this need for each task? e.g.
task be completed?) money, people, or tools)

9
EVALUATE

Re-examine your original goal. Did you get to where


you wanted to be?

Are you getting the desired results?

How are your employees, customers, or vendors


responding to the change?

Did you fix the problem?

NOTE: If your solution was not as successful as you hoped,


you can start this process again to find a new solution.

10

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