6

ASSESSMENT OF THE
ORGANIZATIONAL
STRUCTURE OF MUNICIPAL
SOCIAL WELFARE AND
DEVELOPMENT OFFICE,
RIZAL, PALAWAN
Mswdo-organization Assessment

Philippines Women’s University

Advanced Organization and Development
 Municipal Social Welfare and Development Office
(as proposed by Head of Office)

MUNICIPAL SOCIAL WELFARE AND

DEVELOPMENT OFFICER
SG-24
(EXISTING)

OPERATION SERVICES SOCIAL WELFARE

SPECIAL OFFICER III
PROGRAM ADMINISTRATIVE
SECTION SG-18
SECTION SECTION
(PROPOSED)

SOCIAL WELFARE OFFICER II

SOCIAL WELFARE OFFICER I ADMIN ASSISTANT II
SG-15
SG-11 SG-8
(EXISTING)
(EXISTING) (EXISTING)

YOUTH DEVELOPMENT MANPOWER DEVELOPMENT

WORKER OFFICER
SG-8 SG-1 COMPUTER OPERATOR
(PROPOSED) (PROPOSED) SG-7
(PROPOSED)

DAY CARE WORKER II

SG 8
ADMIN AIDE IV
(EXISTING)
SG-4
(EXISTING)
DAY CARE WORKER II
SG 8
(EXISTING)

DAY CARE WORKER I

SG 6
(EXISTING) ADMIN
ADMIN AIDE III AIDE III
(BOOKBINDER) (DRIVER)
SG-2 SG-2
DAY CARE WORKER I (PROPOSED)
(PROPOSED)
SG 6
(EXISTING)
 Table 1
List of Plantilla and Regular Positions

Position Name SG Monthly Annual Salary

77,53 930,432.0
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICER Consolacion L. Biona 24/3 6.00 0
27,81 333,816.0
SOCIAL WELFARE OFFICER II Joven B. Guerrero 15/2 8.00 0
15,91 191,028.0
ADMINISTRATIVE ASSISTANT II Belinda A. Sabuya 8/7 9.00 0
11,89 142,716.0
ADMINISTRATIVE AIDE IV Lenie G. Rigo 4/1 3.00 0
13,36 160,344.0
DAY CARE WORKER I Gemma C. Galanga 6/1 2.00 0
13,46 161,580.0
DAY CARE WORKER I Meldred C. Pantalita 6/2 5.00 0
18,67 224,148.0
SOCIAL WELFARE OFFICER I Marvelyn P. Collado 11/1 9.00 0
15,08 180,984.0
DAY CARE WORKER II Mary Jean A. Baillo 8/1 2.00 0
13,36 160,344.0
ADMINISTRATIVE AIDE VI Marissa B. Escubin 6/1 2.00 0
15,08 180,984.0
DAY CARE WORKER II Margarita A. Pantilgan 8/1 2.00 0
222,198
  Total   .00 2,666,376.00

Table 1 shows the regular plantilla positions of the Municipal Social Welfare and
Development Office. Presently there are 10 regular staff helping in the implementation of basic
services for the whole Municipality of Dr. Jose P. Rizal, Palawan.
 Table 3
Summary of Positions, Qualification Standards, Job Summary and Job Functions

POSITION MINIMUM JOB SUMMARY JOB FUNCTION

QUALIFICATION
STANDARD

Municipal  Education Bachelor’s Over-all  Formulate measures for the approval of

Social Welfare degree in Social Work supervision of the the sanggunian and provide technical
and  Eligibility - RA 1080 Programs, Projects assistance and support to the mayor, as
Development on Social Worker and Activities of the case may be, in carrying out measures
Officer  Training: None the Municipal to endure the delivery of basic services
 Experience - at least Social Welfare and and provisions of adequate facilities
three (3) years of Development relative to social welfare and development
relevant experience. Office services as provided for under Section 17
of this Code;
 Develop plans and strategies and upon
approval thereof by the mayor, as the case
may be, implement the same particularly
those which have to do with social
welfare programs and projects which the
mayor is empowered to implement and
which the sanggunian is empowered to
provide for under this Code;
 In addition to the foregoing duties, the
social welfare and development officer
shall:
 Identify the basic needs of the needy, the
disadvantaged and the impoverished and
develop and implement appropriate
measures to alleviate their problems and
improve their living conditions;
 Provide relief and appropriate crisis
intervention for victims of abuse and
exploitation and recommend appropriate
measures to deter further abuse and
exploitation;
 Assist the mayor, as the case may be, in
implementing the barangay level program
for the total development and protection
of children up to six (6) years of age;
 Facilitate the implementation of welfare
programs for the disabled, elderly, and
victims of drug addiction, the
rehabilitation of prisoners and parolees,
the prevention of juvenile delinquency
and such other activities which would
eliminate or minimize the ill-effects of
poverty;
 Initiate and support youth welfare
programs that will enhance the role of the
youth in nation-building;
 Coordinate with government agencies and
non-governmental organizations which
 have for their purpose the promotion and
the protection of all needy, disadvantaged,
underprivileged or impoverished groups
or individuals, particularly those
identified to be vulnerable and high-risk
to exploitation, abuse and neglect;
 Be in the frontline or service delivery,
particularly those which have to do with
immediate relief during and assistance in
the aftermath of man-made and natural
disaster and natural calamities;
 Recommend to the sanggunian and advise
the mayor, as the case may be, on all
other matters related to social welfare and
development services which will improve
the livelihood and living conditions of the
inhabitants; and
 Exercise such other powers and perform
such other duties and functions as may be
prescribed by law or ordinance;

Social Welfare  Education :  Under general  Comments on Proposed Policies,

Officer III Bachelor’s degree in supervision and Guidelines or Memorandum or Issuances
Social Work with some for policy/program enhancements
 Training : 8 latitude for  Social Case Study Reports/Feedback
hours of relevant exercise of Reports reviewed and inputted
training independent  Case
 Experience : judgment, serves Conferences/Meetings/Workshops with
2 years’ as head of LGUs and other stakeholders facilitated
experience Community-  Walk-in clients attended
Eligibility : based Services  Conduct of Capability Building
RA 1080 engaged in Activities
(RSW) moderately  Attendance to meetings/trainings
responsible work  Response to Urgent Concerns
pertaining to  Technical assistance/supervision to
implementation staff
of programs for
 Work and Financial Plan Prepared
Protective
and Implemented
Services.
 Narrative Reports
 Supervise the operations of the Crisis
and Intervention (CIU) and Disaster Risk
Reduction Management Unit (DRRMU)
 Technical assistance/supervision to
CIU and DRRMU staff
 Case inventory and monitoring
system installed
 Work and Financial Plan prepared
and implemented
 Meetings/Workshops with LGUs,
other NGAs, legislators, and other
stakeholders facilitated
 Attendance to meetings/trainings
related to Disaster Risk Reduction &
Management
  Comments on proposed Policies,
Guidelines, or Memorandum or issuances
for policy/program enhancements;
 Feedback Reports reviewed and
inputted
 Spearhead in the implementation of
Rescue and Operation for VAWC, CICL,
CAR

Social Welfare  Education:            Handling of all  Handle program of Child in Conflict with
Officer II Bachelor’s Degree in Court Related Law (CICL)
Social Work cases  Drug Program, Youth Program
 Experience:            Violence Against Women's and their
With one (1) year Children (VAWC)Program.
relevant experience  Conduct of rescue operation for CICL,
 Training:           At Rape Cases and VAWC.
least 4 hours of  Assist in court and barangay hearings.
relevant training  Custody of male/ boy minor victims of
 Eligibility:           RA abuses.
1080 (Registered  Conduct of Pre- Marriage counselling.
Social Worker)  Conduct of counselling to drug
surrenderees, VAWC cases & abuses for
children and women.
 Conduct monitoring of rebel returnees.
 Consolidate Budget Proposal.
Consolidate Mid-Year and Annual
Accomplishment Report
 Assist in the implementation of food &
cash for work activities of DSWD.
 Lead person in the distribution of food
packs during and after the strike of
calamity.
 Act Special Disbursing Officer (SDO) to
facilitate payment of different downloaded
fund from DSWD (SAP, SOCPEN, 4P's &
IP's)
 Conduct community orientation on
different laws for children, women’s, Ip's
and families.

Social Welfare  Education :

Officer I Bachelor’s Degree in  Under  Focal for the Assistance to Individual in
Social Work immediate Crisis Situation (AICS)
 Training : 4 supervision,  Conducts intake interviews and
hours of relevant implements accomplishes intake sheet;
training social welfare  Prepare Social case study report, transfer
 Experience : 1 programs and and closing Summary Reports;
year of relevant services and  Conducts collateral interviews and home
experience does related visitations;
 Eligibility : work.  Conduct counselling, casework services and
RA1080 group sessions;
(Registered Social  Coordinates with GOs, NGOs, and other
Worker) POs, for support services needed by
resident;
  Maintains and updates recording/progress
reports of clients;
 Submit monthly status of cases of clients;
 Prepares and escorts minors in attending
court hearings;
 Facilitate the reintegration/reunification of
minors to their respective families/relatives;
 Attend/participates in the Monthly General
staff Meeting, Case Conference and
Supervisory Conferences;
 Submit reports regularly;
 Perform other related tasks.
Social Welfare    Provide assistance to the social workers in a
Assistant day-to-day task.

 Assist and support residents and their

families in a care facility.

 Create, access and evaluate care plan

processes and issues.

 Assess and evaluate clients at the time of

admission.

 Provide psychosocial interventions to

residents.

 Conduct and organize cultural events and

programs to residents.

 Conduct sports & games to residents in

community setting.

 Conduct in-service programs to staff on

psychosocial issues and residents’ rights.

 Record and document all intervention

programs administered to residents and
patients.

 Initiate and implement best standards and

processes relating to social work processes.

Administrative  Education/Experience: Assist and  PWD (PERSON'S WITH DISABILITY)

Assistant II A high school diploma provide AND
or the equivalent and administrative
three years of general support to  PHILHEALTH PARA SA MASA
office experience or an Municipal Social PROGRAM FOCAL PERSON.
equivalent Welfare and
combination of Development
1. Facilitate the preparation of PPA’s, and
education and general Office
implementation of approved programs
 office experience is Handling office
required tasks, such as and activities.
filing,
generating 2. Conduct of barangay visitation and IEC
reports and regarding the program.
presentations,
setting up for
meetings, and 3. Updating of master list per barangay.
reordering
supplies. 4. Spearhead the celebration of PWD
Providing real- Program every 3rd week of July of every
time scheduling year,
support by
booking 5. Facilitate community awareness and
appointments capability activities for PWD Officers &
and preventing members.
conflicts.
6. Assist in the payment of social pensions.

7. Updating the master list of our mentally

challenged patient and facilitate
coordination for the scheduled check- up
in Quezon, Pal.

8. In charge of the Budgetary Preparation of

the regular office (MSWD - Payroll,
Mid-year and Annual Bunos, clothing,
mobile & internet.)

9. Assist during and after disaster /

calamity.

Administrative  Education:  Provide  WOMEN'S WELFARE & SOLO

Aid VI Completion of two- support to the PARENTS PROGRAM FOCAL PERSON:
year studies in implementation 1. In charge in the updating of profile
college of programs and of women's
 Experience: 1- services of the 2. and solo parents’ group.
year relevant Municipal Social 3. Prepares documentary and budgetary
experience Welfare and requirements for women's and solo
 Training: 4 Development parents’ program.
hours of relevant Services 4. Facilitate conduct of training for
training Eligibility: women's and solo parents’ group.
First Level 5. Facilitate conduct of women's month
Eligibility/CS celebration with forum and other
Subprofessional activities.
6. Conducts interview for ESA Clients.

Administrative  Education:  Provide

Aid IV Completion of two- support to the  SENIOR CITIZEN FOCAL PERSON
year studies in implementation 1. Handling Program for Senior Citizen
college of programs and 2. Conduct pay-out for Social Pension and
 Experience: 1- services of the other program implemented
year relevant Municipal 3. Facilitated activity for Senior Citizens
 experience Social Welfare
 Training: 4 and Celebration
hours of relevant Development 4. Intake interview with the Senior for
training Eligibility: Services registration
First Level 5. In charged for IPCR and OPCR of the
Eligibility/CS MSWD Staff Assist during and after
Subprofessional disaster

Day Care  Education– Assist in the  Assigned as DAY CARE WORKER

Worker II Completion of two implementation of COORDINATOR, ECCD & LCPC Focal
years in college; Day Care Service Person
 Experience – None; Program  In charge in the implementation of the:
 Training – None; 1. Day Care Service Program and
 Eligibility – Non- Supplementary Feeding Program
Required 2. Conducts Pre- Assessment and
Accreditation of child development
centres in 11 barangays.
3. Prepare PPA’s and implement
approved Program / plan and
activities.
4. Prepare monthly payroll of Child
Development Worker’s & provide
technical assistance.
5. Designated as SDO for SFP
implementation
6. Facilitate Day Care Worker's week
celebration.
7. Facilitate Children's Month
Celebration and children's congress.
8. Monitor implementation of PES
Training and ERPAT Trainings in
barangay.
9. Monitoring of BCPC in every
barangay.
10. Monitoring of Recognition activities
in every barangay,
11. Conducts interview of clients as
need arises. (specifically, if children
's are involved.
12. Assist during and after disaster or
calamity.
Day Care  Education– Assist in the  Center based Child Development Worker
Worker I Completion of two implementation of assigned at Everise Child Development
years in college; Day Care Service Center
 Experience – None; Program  Assist Day Care Worker Coordinator in
 Training – None; the implementation of Child Development
 Eligibility – Non- Programs especially during Pre
Required -accreditation or pre-assessment of
CDW’s.
 Assist CD Coordinator in the monitoring
of PES and ERPST activities.
 Assist co - workers in the conduct of
payouts in the different program
 implemented.
 Act as contact person or extension worker
of the office in the area.
 Assist during and after disaster.
ADMIN  Education– Assist in the  Assist in house client at Women’s Crisis
AIDE III Completion of two operation of Center
(BOOKBIND years in college; Women’s Crisis  Assist Social Workers in handling clients
ER)  Experience – None; Center  Maintain cleanliness and orderliness of the
 Training – None; Women’s Crisis Center
 Eligibility – Non-  In-charge in keeping the records of the
Required client
 Updates records of the clients in the centre

ADMIN a) Proven  Driver  Map out driving routes ahead of time

AIDE III experience as a responsibilities to determine the most expedient trip
(DRIVER) Driver include  Pick up clients from the place and at
b) A valid driver’s arranging the time they’ve requested
license regular cleaning  Collect payments and issue receipts
c) A clean driving and maintenance  Assist clients with loading and
records services for the unloading their luggage
d) Minimum vehicle,  Listen to traffic and weather reports
visual acuity of 20/50 planning each to stay up-to-date on road conditions
(or corrected to route based on  Answer clients’ questions about the
20/50) road and traffic area and local places of interest
e) Familiarity with conditions and  Ensure the car seats are clean and
GPS devices managing comfortable for all riders
f) Knowledge of payments.  Schedule regular car service
area roads and Ultimately, you appointments and report any issues
neighborhoods will help us
 Book car wash and detailing services
g) Ability to lift increase
to maintain interior and exterior cleanliness
heavy packages and customer
of the car
luggage satisfaction,
h) Availability to making sure
occasionally take clients depend
weekend and night on us for their
shifts transportation
i) A polite and needs.
professional
disposition
j) Ability to
remain calm in
stressful driving
situations (e.g. at rush
hour)
k) A high school
diplomas
 The Municipal Social Welfare and Development Office was headed by Municipal Social
Welfare and Development Officer- CONSOLACION L. BIONA, a Registered Social Worker who
had been appointed as a Department Head in 2013. Before her confirmation, she occupies the
position of Social Welfare Officer II and act as the Officer in Charge of MSWDO for almost 13
years. In 1998-2009, there were only four (4) plantilla positions that manned the Office despite
of the many programs implemented by the Office. The Municipal Social Welfare and
Development Office was the right arm of the Municipal Mayor in the implementation of basic
services for the whole Municipality. It has also many programs implemented coming from the
Department of Social Welfare and Development Office and other National Agencies. Despite of
the lack of manpower, the MSWD continued to implement programs and services. Below are
Programs and Services of the MSWD.

A. Regular Program
1. Family Welfare Program
a. Pre-Marriage Orientation and Counselling Program
b. Family and Marital Counselling Program
c. Foster Care and Adoption Program
2. Assistance to Individual in Crisis Situation
3. Violence Against Women and their Children
4. Children in Conflict with the Law
5. Children in Needs of Special Protection
6. Rescue Operation
7. Disaster Management Program
8. Advocacy Program and Activities
9. Recovering Drug Surrendere Program
 B. Non-Office Program
1.  Philhealth Para sa Masa
2. Social Welfare Convergence Program
3. Person with Disability Program
4. Local Council for the Protection of Children Program
5. Senior Citizens Affairs Program

C. Gender and Development Program

1. Early Childhood Care and Development Program
2. Women’s Services and Development Program
3. Gender and Development Management Program
4. Solo Parent Program
5. Population Management Program

It was only in 2013 that the OIC had given the opportunity to be promoted as a
Department Head. Since then, the vacant position of Social Welfare Officer- II was filled up
immediately. In 2013, a newly created position for Social Welfare Officer-I was created under
the leadership of Hon. Alrie D. Nobleza. In 2016, the SWO-I position was filled under the
leadership of Hon. Norman S. Ong. The MSWDO was blessed to have a Local Chief Executive
that gives almost a hundred percent in supporting the implementation of the basic programs
and services. Presently, the Office have ten (10) plantilla positions manning the Office to
implement its PPA’s.
The thrust and priorities of the Local Chief Executives plays a significant role in providing
support to effectively and efficiently provides it services. With the present needs and demands
to provide basic services, still the MSWDO find it difficult to maximized its resources due to lack
of manpower especially the presence of technical persons that will handle all the programs,
projects and activities. In the assessment conducted the organizational structure was assessed
per category as seen in the table provided below.
To summary the findings, the MSWDO Organizational Chart has not been properly in
placed. The MSWDO Head should conduct a depth conduct of assessment on the nature of the
functions and mandates of the Office. Built in within are the right and technical manpower that
will translate its Vision, Mission and Objectives. There should be a core competence that needs
to be developed among the staff who are working within the Organization, likewise it should
coordinate closely with the Human Resource and Development Office in order to established
and promote staff development and established rewards and promotions.
 Municipal Social Welfare and Development Office
Dr. Jose P. Rizal, Palawan

Organizational Assessment

Organization Gaps and Challenges Recommendations

A.Characteristics

a. Division of work
 Some staff are not technical person assigned to a  Conduct of training capacity to the staff
particular jobs and functions assigned

b. Co-ordination  Balance the capacity of the staff and their

functions  Conduct of Team-Building activity to
improve relationship within the
organization
c. Common Objectives
 Lack of clarity among the staff on how to
accomplished their task and functions  There should be a clear understanding of
the Vision, Mission and Goals

d. Co-operative relationships  Lack of cooperation to attain the goals and  Team-building capacity development
objectives of the organization

 No defined authority and responsibility that build  The organizational structure to be placed
e. Well-Defined Authority-
up conflicts within and among the staff accordingly to the
Responsibility Relationship
B. Types of Organization
a. Profit/Organization Business  To established a universal policy as to
b. Non-Profit Organization  Multi-type of organizations for the MSWDO utilization of funds intended for different
c. Public/Private Organization due to presence of different clientele group sectoral group
(Senior, Women, PWD, IP, Children, Youth)
with separate thrusts and priorities.
 Organization Gaps and Challenges Recommendations
C.Perspectives on Organization
a) Open System
b) Closed System  Both are working in the open system and at the  Strengthen working relationship from
same time in a closed system within and outside the system. Strengthen
alliance and build relationship through
creation of support system.
D.Organizational Configuration
a) Technical Core  Almost all the staff are doing the basic work for  There should be a clear and defined in
the organization hiring of personnel and to adhere with its
maximum qualification standard
b) Technical Support  Three (3) out of 10 are technical Person  Consider the capacity development for
the employee hired was equally provided.
c) Administrative Support  One (1) are working as administrative support  To conduct job analysis together with the
and at the same time handling also different HR to ensure that each staff performs
programs on PWD and Philhealth their individual function as stated in their
contract, individual qualifications
d) Management  No middle management that will coordinate with matches the responsibility and
works of other sectoral/unit of the organization accountability required of the position
and ensures that there is appropriate
delineation of roles and functions. i.e. no
overload tasks to one or two staff only
E. Dimensions of Organizational
Design
E.1 Structural Dimensions
a) Formalization
 No written documentation in the organization  Manual of operation must be put into
such as procedures, job description and policy written and to be adopted as one of the
manual agenda policies in order to help and guide
the staff in the execution of their
b) Specialization functions, duties and obligation.
 Limited number of Registered Social Workers
who will handle the program
c) Hierarchy of Authority  The MSWDO to established an ordinance
 Over-lapping of functions of the staff in handling that will guide in the hiring, selection, and
the program promotion
d) Centralization
 Sometimes authority from the Head are not  Hired more Registered Social Workers
imposed and Staff with minimum qualifications
and create plantilla positions that will
correspond to the needs of the
e) Professionalism
 Mismatching of the qualifications to the program organization
handled by the staff.
 The management to review the workload
f) Personnel Ratios  Over load to the Social Workers in handling of the staff
multi-work aside from their regular functions in
case management.
 Increased the number of employees to be
E.2 Contextual Dimensions hired in the MSWD. Coordinate with the
a) Size  The MSWD has only ten (10) plantilla positions
LCE and the Sangguniang Bayan to
create more plantilla positions

 To efficiently and effectively utilized

 Limited number of staff with advanced technical
available technology by incorporating
competencies on the use of internet other
b) Organizational Technology trainings and seminars to the staff
Information System. No advanced technology
used for the data base of the Office
 Strengthen partnership with other
 MSWD working with all stakeholders in the
stakeholders by building alliance
community
c) Environment  Fast track the enhancement of the Manual
 No clear written policies and how to attain their
of Operation incorporating the current
plan of action
trends and program and services
implemented
  Enhance the implementation of the
OPCR/IPCR of the staff and to the
d) Goals and Strategy
 Different perspectives and practices of the staff Management to developed a reward
due to not centralized form of authority to scheme based on the performance of each
exercise staff.
e) Organizational’s Culture

F. Dimensions of Organizational
Structure
a) Functional/Hierarchical  Complex functions given to staff but functions
Structure are not clearly defined.  To established a definite organizational
 No mediator between the Department Head and structure
b) Matrix Organizations the staff which made the delineation of authority
c) Cross Functional complex which resulted or build up tensions and
Organizational Structure different strategy on how to attain the same
VMG for the organization.
 The problem within this the organization has no
definite organizational structure.

G.Forms of Organization
a) Machine Organization
b) Entrepreneurial Organization  The MSWDO organization can be classified as a  To avoid conflicts with the LCE the
c) Professional Organization machine organization however the delivery of MSWDO Head shall see to it that the
d) Adhocracy Organization the functions mainly comes from the Local Chief LCE are oriented on what are their
e) Diversified Organization Executive who directly gives orders to the functions.
MSWDO on what needs to be prioritized.  Strengthen coordination with the LCE on
how to includes its thrust and priorities
without sacrificing its mandates

Prepared by: JOVEN BELLEZA GUERRERO, RSW

MSW- I