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St. Paul Hospital December 2017 Report

This document provides a monthly performance report for the Sacred Heart Unit of St. Paul Hospital of Tuguegarao for December 2017. It summarizes the unit's financial report including occupancy rates and expenses. It also reports on patient feedback, compliments and complaints. Customer service survey results are included. The punctuality and attendance of nurses is reported, noting those who were tardy or absent and any counseling provided. Equipment needs and missing supplies are listed to be addressed. The head nurse and nursing service director sign off on the report.

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Dani Cawai
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55 views4 pages

St. Paul Hospital December 2017 Report

This document provides a monthly performance report for the Sacred Heart Unit of St. Paul Hospital of Tuguegarao for December 2017. It summarizes the unit's financial report including occupancy rates and expenses. It also reports on patient feedback, compliments and complaints. Customer service survey results are included. The punctuality and attendance of nurses is reported, noting those who were tardy or absent and any counseling provided. Equipment needs and missing supplies are listed to be addressed. The head nurse and nursing service director sign off on the report.

Uploaded by

Dani Cawai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ST.

PAUL HOSPITAL OF TUGUEGARAO, INC


NURSING SERVICE DEPARTMENT
MONTHLY UNIT PERFORMANCE REPORT
MONTH: DECEMBER 1-31, 2017
SACRED HEART UNIT

A. FINANCIAL REPORT
1. OCCUPANCY

MAXIMUM BED CAPACITY 775 PATIENTS


OCCUPIED BEDS 502 PATIENTS
OCCUPANCY RATE 64.74%
REVENUE 1,255,000

OCCUPANCY RATE
TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

142 151
35%

2. OPERATIONAL EXPENSES
65%

OFFICE HOUSEHOLD HOSPITAL REPAIR/ SALARY OVERTIME TOTAL


SUPPLIES SUPPLIES SUPPLIES MAINTENANC
E
OCCUPANCY RATE VACANCY RATE

ACTUAL 1,111 1058.76 4,601.25 6,500 66,176.20 41,081.09

B. PROFESSIONAL AND PERSONAL


1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FFEDBACKS

 Rocky Lugo- outstanding communicating skill. Hardworking with never ending diligence. He has a lot of sense of
humor.- Karina Tabbu
 All employees are excellent.- Ismael Molata
 Princess, Rocky and all nurses- they were very attentive and Kind.- Sheila D.
 Nurse Princess- she is very accommodating and cheerful.- Rodalyn Pincon
 I commend Priness Vuelta.- Msgr. Marcelo Bassig
 All nurses- they are very caring

NEGATIVE FEEDBACKS/COMPLAINTS

Feedback Nature Person/s Root Cause Immediate Remarks/Status


Involved Analysis Action
Cleanliness and sanitation Facility/Employe Not Feedback given
of rooms and C.R. must be e Related mentioned to
in close supervision to Housekeeeepin
maintain Cleanliness g Staff/Dep’t
Faucet water is dirty and Facility Related Not Explained that
smell awful mentioned there is ongoing
water
maintenance
Please improve the food Institution related Feedback given
especially the fish. How to Dietary dep’t.
about snacks (AM and PM)
for patients

CUSTOMER SERVICE SURVEY:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE


SHU 77 151 50.99%

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS

NAME NO. OF MINUTES NO. OF OFFENSE REMARKS


Crisanta Callumag 2mins 1x Counselling
Gemmarie Felipe 24mins 12x Counselling
Lovely Tubana 24mins 7x Counselling
Florio Ugalino 21mins 5x Counselling
Gerald Mallillin 37mins 1x

5.2 AUTHORIZED/UNAUTHORIZED ABSENCES:

NAME DATE REASON/S REMARKS


Gerald Mallillin December 05, 2017 Computer shop has server Authorized
damage
C. FIXED ASSETS

1. Equipment for Job Order:


2. Missing Supplies:

Prepared by: Noted by:

ROCKY B. LUGO SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service director

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