There are many types of formal letters and they or from a company to its clients,

require you to understand their purpose so that employees, and stakeholders.

you are able to plan the content of your letter.  The business letter is a formal type of
communication and must be targeted to a
specific individual or group, have a clear
i. Letter of Apology
and concise purpose, be convincing and
 An apology letter is a way of expressing
end with a specific objective, like a
regret towards a past action or
meeting date.
occurrence. It is a means of putting down
in words how you are feeling and trying to
iv. A Letter of Compliant
make a positive change from a negative
 The reasons for writing a complaint letter
action. The letters could include;
are numerous, however, there is the
 Business Apology Letter: a business common element of displeasure towards
that addresses they have wronged a a person, service, product or situation.
customer or a client.  A complaint letter serves the purpose of
 Professional Apology Letter: regarding making your opinion known in a polite and
professional situations in the workplace non-aggressive manner.
that have not gone to plan etc.

ii. An Application Letter v. A letter of Enquiry

 A letter of application, also known as a  Inquiry Letter is a letter written to
cover letter, is a document sent with your request information and/or find out its
resume to provide additional information validity.
to an employer about your skills and  A letter of inquiry deals with various
experience for a vacant job position or an matters like job vacancies, funding,
interest in a particular field of work. grants, scholarships, projects, sales, pre-
 The purpose of the cover letter is to proposals and others.
introduce yourself to an organization,
demonstrate your interest in the company vi. A Letter of Invitation
or a specific vacancy, draw attention to  An invitation letter can be a formal invite
your resume and motivate the reader to sent by anyone for numerous reasons.
interview you. Often this letter is the first  All invitations will involve requesting the
contact you have with a prospective presence of a person, or group of people,
employer. to attend an event or some sort of visit
e.g.;
iii. A Business Letter
 A business letter is a formal document  Businesses or companies inviting you to
an event or opening/closing ceremony
often sent from one company to another  Organisations inviting you to a celebration

1.
  Embassies sending a visitor invitation to a NB:
country
 Conference organisers inviting you to be a o Every paragraph must have a single idea
speaker or give a presentation etc. [Do not repeat your ideas]
o When planning – include the points that
vii. Letter of Thanks you’ll be writing on. [Saves thinking time]
 A letter of thanks or thank you letter is a o Limit the use of unnecessary words and
letter that is used when one person/party sentences. Keep to the point. [Minimises
wishes to express appreciation to another. grammatical errors].
 Request Letter is a letter which is written o Remember the word limit.
when you need certain information,
permission, favour, service or any other
matter which requires a polite and humble
request. ACTIVITY
PLANNING A LETTER
Plan and write a letter as required in the
P1 – Introduction [Purpose of the letter] question.

Either Your name is Yash Ratu or Grace Singh and you

 To invite are the President of the Student Council at
 To apply for a vacant position Vunivere High School, 16 Sunshine Street,
 To complain etc. Sigatoka. You are concerned about the
importance of Financial Literacy in your
community, so your school is organising a
P2 - First idea workshop.
 The purpose of the programme. Write a letter to the General Manager of
 Your age and qualification the Fiji Development Bank, P. O. Box
 First reason of complaint 343, Suva, inviting him to be the Chief
Guest for the day.
P3 – Second idea
In your letter, state the date, time and two other
P4- Third idea important information that the Manager needs to
P5- Fourth idea know. You may request for pamphlets, posters
and charts.
P6- Fifth idea
Set out your letter appropriately.
P7 – Conclusion [Briefly state what is
expected]
 I hope for a favourable response and
looking forward to hear from you soon.

2.