BARANGAY __________

CITIZEN’S CHARTER
2019 (1st Edition)
I. Mandate:
The Barangay shall ensure and support, among other things, the preservation and
enrichment of culture, promote health and safety, enhance the right of the people to
a balanced ecology, encourage and support the development of appropriate and
self-reliant scientific and technological capabilities, improve public morals, enhance
economic prosperity and social justice, promote full employment among their
residents, maintain peace and order, and preserve the comfort and convenience of
their inhabitants.

II. Vision:

III. Mission:

IV. Service Pledge:

We, the elective and appointive officials of Barangay ___________, Oas, Albay, do
solemnly pledge and commit to fulfill our mandate and promise to offer you a fair,
responsive and unbiased service as stipulated in this Citizens’ Charter.

LIST OF SERVICES
2
Office of Barangay _______________ Page Number

External Services Page Number

Issuance of Barangay Certification Page Number

Issuance of Barangay Clearance Page Number

Issuance of Community Tax Certificate Page Number

Reproduction of Barangay Records, Data,

And Similar Documents Page Number

Use/Rent of Barangay Facilities and Properties Page Number

Socio-Economic Services Page Number

Health Services Page Number

Environmental Services Page Number

Katarungang Pambarangay – Filing of Complaint, Issuance of

Certification to File Action, Certification to Bar Action or
Certification to Bar Counterclaim Page Number

Issuance of Barangay Protection Order (BPO) Page Number

3
 Office of Barangay ___________, Oas, Albay

External Services

1. Issuance of Barangay Certification

4
 Barangay Certifications are issued by the barangay depending on the purpose of the
client, such as certificate of residency, of good standing in the community, no pending
case filed in the barangay, medical clearance certificate, Senior Citizen, Solo Parent,
etc.

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Barangay residents, associations, organizations, students, Senior Citizens,
Solo Parents, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Old Resident:
1. Valid Government ID
2. CTC Barangay/ MTO
For New Resident:
1. Valid Government ID
2. CTC Barangay/MTO
3. Endorsement from any of the following:
Purok Leader, Homeowner’s Association
President, Barangay Officials, Barangay
residents known to Barangay Officials
For Senior Citizen:
1. Barangay Residency Certificate Barangay
2. Copy of Birth Certificate Local Civil Registrar/PSA
3. Two (2) pcs. 2 x 2 ID picture
For Solo Parent:
1. Barangay Residency Certificate Barangay
2. For solo parent, marriage contract and or Local Civil Registrar/PSA
copy of birth certificate of dependent
3. Two (2) pcs. 2 x 2 ID picture

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the 1.1 Receive and
same/Sign in the check
Client Transaction completeness of
Log Book and the
present or submit requirements.
the requirements. 1.2 Process
request.
5
2. Pay the required 2. Accept payment 5 minutes Barangay Treasurer
fees and ask for and issue
Official Receipt. Official receipt.

3. Get the Barangay 3. Issue the 5 minutes Barangay Secretary/

Certification. Barangay Punong Barangay
Certification.

2. Issuance of Barangay Clearance

6
 Barangay Clearance is issued by the barangay to requesting client as a requirement
before the Municipality issues any license or permit for any business or activity. The
barangay clearance is obtained from the barangay where the intended business or
activity is located or conducted.

2.1. Issuance of Barangay Clearance as a requirement for the Municipal

Business Permit (Mayor’s Permit)

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Corporations, Traders, Retailers, Businessmen, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Government ID
2. Community Tax Certificate (CTC) Barangay, MTO

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the 1.1 Receive and
same/Sign in the check
Client Transaction completeness of
Log Book. requirements.
1.1 Present or submit 1.2 Process
the requirements. request.

2. Pay the required fee 2. Accept payment 5 minutes Barangay Treasurer

and ask for Official and issue
Receipt. Official receipt.

3. Get the Barangay 3. Issue the 5 minutes Barangay Secretary/

Clearance. Barangay Punong Barangay
Clearance.

2.2. Issuance of Barangay Clearance for small business (with gross sales or
receipts of Php30, 000. 00 or less).
7
Office or Division: Office of the Punong Barangay
Classification: Simple
Type of Transaction: G2C
Who may avail: Hawkers, Peddlers, Sari-sari Store Owners, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Government ID
2. Community Tax Certificate (CTC) Barangay, MTO

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the 1.1 Receive and
same/Sign in the check
Client Transaction completeness of
Log Book. requirements.
1.1 Present or submit 1.2 Process
the requirements. request.

2. Pay the required fee 2. Accept payment 5 minutes Barangay Treasurer

and ask for Official and issue
Receipt. Official receipt.

3. Get the Barangay 3. Issue the 5 minutes Barangay Secretary/

Clearance. Barangay Punong Barangay
Clearance.

2.3. Issuance of Barangay Tricycle or Pedicab Clearance

8
Office or Division: Office of the Punong Barangay
Classification: Simple
Type of Transaction: G2C
Who may avail: Corporations, Traders, Retailers, Businessmen, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Bio-Data
2. Community Tax Certificate (CTC) Barangay, MTO
3. Clearance from Tricycle Operators and TODA/Pedicab Association
Drivers (TODA) and Photocopy of
Franchise or from Pedicab Association;
and
4. Photocopy of ID as TODA/Pedicab TODA/Pedicab Association
Association Member

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the 1.1 Receive and
same/Sign in the check
Client Transaction completeness of
Log Book. the
1.1 Present or submit requirements.
the requirements. 1.2 Process
request.

2. Pay the required fee 2. Accept payment 5 minutes Barangay Treasurer

and ask for Official and issue
Receipt. Official receipt.

3. Get the Barangay 3. Issue the 5 minutes Barangay Secretary/

Clearance. Barangay Punong Barangay
Clearance

9
 3. Issuance of Community Tax Certificate (CTC)

The barangay may issue Community Tax Certificate (CTC) provided the barangay
treasurer is deputized by the MunicipalTreasurer.

Office or Division:Office of the Punong Barangay

Classification: Simple
Type of Transaction:
G2C
Who may avail: Barangay residents, Associations, Organizations, Students, Businessmen,
Corporations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 10 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client and Punong Barangay
slip and fill-up the process
same/Sign in the request.
Client Transaction
Log Book.

2. Pay the required 2. Accept payment 3 minutes Barangay Treasurer

fees and ask for and issue
Official Receipt. Official receipt.

3. Get the CTC. 3. Issue the CTC. 2 minutes Barangay Secretary

10
 4. Issuance of Barangay Records, Data and Similar Documents

The barangay maintains records and public documents, such as but not limited to
Registry of Barangay Inhabitants (RBIs), Financial Records, List of Registered Voters,
Barangay Blotters and similar documents.

Fees and charges may be imposed for the reproduction or photocopy of barangay
records.

Office or Division:Office of the Punong Barangay

Classification: Simple
Type of Transaction:
G2C
Who may avail: Barangay residents, Businessmen, Organizations, Students, Government
Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 10 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client and Punong Barangay
slip and fill-up the process
same/Sign in the request.
Client Transaction
Log Book.

2. Pay the cost of 2. Accept payment 3 minutes Barangay Treasurer

reproduction of and issue
documents Official receipt.
requested and ask
for Official Receipt.

3. Get copies of 3. Release copies 2 minutes Barangay Secretary/

requested of requested Punong Barangay
documents. documents.

11
 5. Use/Rent of Barangay Facilities and Properties

The barangay may collect reasonable fees and charges for the use of barangay owned
properties or service facilities.  A corresponding barangay ordinance is required as
basis.

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction:G2C
Who may avail: Barangay residents, Businessmen, Organizations, Students, Sports
Enthusiasts/Players, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 10 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client and Punong Barangay
slip and fill-up the process
same/Sign in the request.
Client Transaction
Log Book.

2. Pay the cost of 2. Accept payment 2 minutes Barangay Treasurer

use/rent of facilities and issue
and properties and Official receipt.
ask for Official
Receipt.

12
 6. Socio-Economic Services – Provision of Livelihood Training and All Other
Capacity Development Interventions (No Fee Required)

The barangay, in promoting the general welfare of its constituents encourage and
support the development of appropriate and self-reliant scientific and technological
capabilities of its constituents.

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Barangay residents, Organizations, Students, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Barangay Residency Certificate Barangay
2. Community Tax Certificate (CTC) Barangay, MTO

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the 1.1 Verify and
same/Sign in the assess
Client Transaction qualifications of
Log Book and the client.
present
requirements
related to the
activity.

2. Wait for the decision 2. Approve or 5 minutes Punong

of the Sangguniang disapprove Barangay/Sanggunian
Barangay. participation of g Barangay Member
the client.

13
 7. Health Services

Health services is among the responsibilities devolved by the national government to

the barangay. For the barangays, health and social welfare include maintenance of
barangay health center and day care center.

7.1. Immunization

Office or Division: Barangay Health Center

Classification: Simple
Type of Transaction: G2C
Who may avail: Infants and young children
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 10 minutes Barangay Health

Hall/Barangay slip/Log Book to Worker
Health Center, ask the Client and
for a request slip process
and fill-up the request.
same/Sign in the
Client Transaction
Log Book.

2. For new patients: 2. Update patient’s 2 minutes Barangay Health

Fill up the file or record. Worker
information
sheet/patient’s
profile, and get the
health booklet.

For old patients:

Bring the health
booklet every visit
and present to the
attending health
worker. 

14
3. Get the desired 3. Immunize the 30 minutes Barangay Nurse/
immunization. infant or child. Midwife

4. Get next schedule 4. Provide next 15 minutes Barangay Nurse/

of visit. schedule of Midwife
visit.

15
 7.2. Maternal Care ( Pre Natal and Post Natal)

Office or Division: Barangay Health Center

Classification: Simple
Type of Transaction: G2C
Who may avail: Women residents in reproductive age
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 10 minutes Barangay Health

Hall/Barangay slip/Log Book to Worker
Health Center, ask the Client and
for a request slip process
and fill-up the request.
same/Sign in the
Client Transaction
Log Book.

2. For new patients: 2. Update patient’s 2 minutes Barangay Health

Fill up the file or record. Worker
information
sheet/patient’s
profile, and get the
health booklet.

For old patients:

Bring the health
booklet every visit
and present to the
attending health
worker. 

3. Get the desired 3. Provide natal 30 minutes Barangay Nurse/

natal check-up. check-up. Midwife

4. Get next schedule 4. Provide next 15 minutes Barangay Nurse/

of visit. schedule of Midwife
visit.
16
 8. Environmental Services

One of the basic services and facilities to be provided by the barangays include those
related to general hygiene and sanitation, beautification and solid waste collection.
These services are provided by the barangays for environmental protection and
sustainability.

8.1. Garbage Collection

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Barangay residents, Businessmen, Companies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the 10 minutes Desk Officer/

Hall, ask the Desk schedule of Barangay Secretary/
Officer of the Garbage Punong Barangay
schedule of Collection.
collection of
garbage in your
respective Purok.

2. Bring segregated 2. Collect 10 minutes Barangay Eco

garbage in segregated Aide/Street Sweeper.
designated drop off garbage and
points or have it bring to the
collected in your MRF.
respective homes at
designated time.

17
 8.2. Issuance of Clearance as a Pre-requisite of the Municipality for Issuance of
Permit to Cut Trees

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Barangay residents and non-residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Government ID
2. Community Tax Certificate (CTC)
3. Proof of ownership of the property where
the tree is located

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client. Punong Barangay
slip and fill-up the
same/Sign in the 1.1 Receive and
Client Transaction check
Log Book. completeness of
requirements.
1.1 Present or submit
the requirements. 1.2 Process
request.

2. Pay the required fee 2. Accept payment 5 minutes Barangay Treasurer

and ask for Official and issue
Receipt. Official receipt.

3. Get the Barangay 3. Issue the 5 minutes Barangay Secretary/

Clearance. Barangay Punong Barangay
Clearance.

18
 9. Katarungang Pambarangay

The Katarungang Pambarangay is a community-based dispute settlement mechanism

that is administered by the basic political unit of the country, the barangay. It covers
disputes between members of the same community, generally same municipality, and
involves the Punong Barangay and other respected members of the communities (the
Lupon members) as intermediaries – mediators, conciliators and sometimes arbitrators.

Simply put, the Katarungang Pambarangay provides a friendly, inexpensive and speedy
forum for the settlement of disputes where the parties can freely explore options for
amicably resolving their disputes without resorting to the courts.

9.1. Filing of Complaint

Office or Division: Office of the Punong Barangay/Lupon Chairman

Classification: Simple
Type of Transaction: G2C
Who may avail: Barangay residents and non-residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall, ask the Desk slip/Log Book to Barangay Secretary/
Officer for a request the Client and
slip and fill-up the provide
same/Sign in the Complainant
Client Transaction with KP
Log Book. Complaint
Form.
1.1 Accomplish the KP
Complaint Form. 1.1 Receive the
document and
check for the
completeness of
details.

19
2. Pay the necessary 2. Accept payment 2 minutes Barangay Treasurer
filing fee and ask for and issue
Official Receipt. Official receipt.

3. Wait for 3. Inform the 20 minutes Barangay Secretary/

instructions from Complainant Punong Barangay
the Lupon that the Notice
Secretary. of Hearing and
Summon for
Mediation shall
be issued three
(3) days upon
assessment by
the Punong
Barangay/Lupon
Chairperson.

20
 9.2. Issuance of Certificate to File Action (CFA)

A. CFA is issued by the Punong Barangay upon request by the complainant and

respondent: a) when there has been a personal confrontation between the
parties before the Punong Barangay but mediation failed and b) when
confrontation between the parties before the Pangkat ng Tagapagkasundo
but did not result into a settlement, and therefore, corresponding complaint for
the dispute may now be filed in court.

B. CFA is issued by the Punong Barangay upon request by the complainant,

when there has been a personal confrontation between the parties before the
Punong Barangay for mediation, but failed, as the respondent willfully failed
to appear without justifiable reason at the conciliation proceedings before the
Pangkat, and therefore, corresponding complaint for the dispute may now be
filed in court.

Office or Division: Office of the Punong Barangay/Lupon Chairman

Classification: Simple
Type of Transaction: G2C
Who may avail: Complainants and Respondents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall/Lupong slip/Log Book to Barangay Secretary/
Tagapamayapa the Client.
Office, ask the Desk
Officer for a request 1.1 Receive the
slip and fill-up the document and
same/Sign in the check for the
Client Transaction completeness of
Log Book. details and
process
1.1 Present proof that request.
the person
21
 requesting CFA is
the complainant or
respondent.

2. Pay the cost of 2. Accept payment 2 minutes Barangay Treasurer

requested CFA and and issue
ask for Official Official receipt.
Receipt.

3. Get the CFA. 3. Issue the CFA. 5 minutes Barangay Secretary/

Punong Barangay

22
 9.3. Issuance of Certificate to Bar Action (CBA)

CBA is issued in the event that the case was dismissed due to the willful failure
or refusal of the complainant(s) to appear for hearing before the Punong
Barangay/Pangkat ng Tagapagkasundo and therefore complainant(s) are barred
from filing an action in court/government agency.

Office or Division: Office of the Punong Barangay/Lupon Chairman

Classification: Simple
Type of Transaction: G2C
Who may avail: Respondent
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall/Lupong slip/Log Book to Barangay Secretary/
Tagapamayapa the Client.
Office, ask the Desk
Officer for a request 1.1 Receive the
slip and fill-up the document and
same/Sign in the check for the
Client Transaction completeness of
Log Book. details and
process
1.1 Present proof that request.
the person
requesting CBA is
the respondent.

2. Pay the cost of 2. Accept payment 2 minutes Barangay Treasurer

requested CBA and and issue
ask for Official Official receipt.
Receipt.

23
3. Get the CBA. 3. Issue the CBA. 5 minutes Barangay Secretary/
Punong Barangay

9.4. Issuance of Certificate to Bar Counterclaim (CBC)

CBC is issued in the event that prior notice and hearing, the respondents have
been found to have willfully failed or refused to appear without justifiable reasons
before the Punong Barangay/Pangkat ng Tagapagkasundo and therefore
respondent is barred from filing their counter-claim, (if any), arising from the
complaint in court/government agency.

Office or Division: Office of the Punong Barangay/Lupon Chairman

Classification: Simple
Type of Transaction: G2C
Who may avail: Complainant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Go to the Barangay 1. Give the request 20 minutes Desk Officer/

Hall/Lupong slip/Log Book to Barangay Secretary/
Tagapamayapa the Client.
Office, ask the Desk
Officer for a request 1.1 Receive the
slip and fill-up the document and
same/Sign in the check for the
Client Transaction completeness of
Log Book. details and
process
1.1 Present proof that request.
the person
requesting CBA is
the respondent.

2. Pay the cost of 2. Accept payment 2 minutes Barangay Treasurer

requested CBC and and issue
ask for Official Official receipt.
Receipt.
24
3. Get the CBC. 3. Issue the CBC. 5 minutes Barangay Secretary/
Punong Barangay

10. Issuance of Barangay Protection Order (BPO)

The BPO refers to the protection order issued by the Punong Barangay or if PB is
unavailable, by Sangguniang Barangay Member (Barangay Kagawad), ordering the
offender to desist from committing or threatening physical harm to the victim.  It is
effective for 15 days and is not extendible.

Office or Division: Office of the Punong Barangay

Classification: Simple
Type of Transaction: G2C
Who may avail: Offended party; parents or guardian of offended party, ascendants,
descendants or collateral relatives within 4th civil degree of consanguinity or
affinity, DSWD, social worker of LGU; police officers, Punong Barangay or
Kagawad; lawyer; counselor; therapist or healthcare provider of the
petitioner; at least two (2) concerned responsible citizens of the municipality
where the incident occurred and who have personal knowledge of the
offense committed
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Victim or Petitioner 1. VAWC Desk 10 minutes VAWC Desk Officer/

or Survivor reports Officer Punong Barangay
incident to the interviews the
barangay. victim or
petitioner or
survivor using
the Intake Form
and endorse to
PB or SB
Member and
advise the same
to apply for
BPO.

25
2. Apply for BPO. 2. PB/Kagawad 2 minutes Punong Barangay/SB
conducts ex Member
parte
proceedings for
the issuance of
BPO.

3. Get the BPO. 3. PB issues BPO

by the Punong
Barangay.

In case BPO is
issued by the
Kagawad, it
should be
attested to by
the Kagawad
that the PB is
unavailable.

26
 FEEDBACK AND COMPLAINTS MECHANISM

For suggestions, request and

feedback on service experience and
inquiries, clients may approach the
Desk Officer; call or SMS Telephone
How to send feedback No(s).______________ and comment
or send private message to FB Page
_________________; or drop
suggestions in the box available for
the purpose in the barangay.

1. Desk Officer will answer telephone

calls, messages, e-mails, take note
of suggestions and inform the PB
for consideration daily, before
closing.
How feedbacks are processed 2. Desk Officer will check on the
suggestion box or records an hour
before closing time and submits
the same to the PB for
consideration.

Complaints can be filed through an

official complaint-letter addressed to
How to file a complaint Punong Barangay or via Hotline No. of
FB Page.

How complaints are processed

1. The Desk Officer or Barangay
Secretary records daily all the
complaints received and endorse
27
 the same to Punong Barangay for
appropriate action.
2. The Punong Barangay or his
designated official evaluates the
complaints and conduct
investigation.
3. The Complainant gets the decision
in writing of the action taken by the
Punong Barangay or the
explanation why the request is
denied or delayed.  The decision
may be an apology or explanation.

CCB – 09088816565

PCC – Email Address:

Contact Information of Civil pcc@[Link];
Service Commission(CSC) Telefax No. : +63 (2) 87368621
Contact Center ng Bayan (CCB),
Presidential Complaint Center ARTA – Email Address:
(PCC), Anti-Red Tape Authority info@[Link]
(ARTA) complaints@[Link]

Telephone No.:
+63 (2) 84785091

28
 Office/
Address Contact Information
Key Barangay Officials

Punong Barangay Address Hotline Number

SB Member Address Hotline Number

(Bgy Kagawad)

Barangay Secretary Address Hotline Number

Barangay Treasurer Address Hotline Number

29
 Chief Tanod Address Hotline Number

Barangay Health Worker Address Hotline Number

30