Squeak and Rattle Diagnosis Guide
Squeak and Rattle Diagnosis Guide
GW
A
B
SECTION
GLASS & WINDOW SYSTEM C
E
CONTENTS
SYMPTOM DIAGNOSIS ............................... 2 PREPARATION ................................................. 10 F
Special Service Tool ................................................10
SQUEAK AND RATTLE TROUBLE DIAGNO- Commercial Service Tool ........................................10
SIS ....................................................................... 2 G
Work Flow ................................................................. 2 ON-VEHICLE REPAIR ................................. 11
Generic Squeak and Rattle Troubleshooting ............ 4
Diagnostic Worksheet ............................................... 6 WINDSHIELD GLASS ....................................... 11
Removal and Installation .........................................11 H
PRECAUTION ............................................... 8
REAR WINDOW GLASS AND MOLDING ........ 13
PRECAUTIONS ................................................... 8 Removal and Installation .........................................13
I
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
FRONT DOOR GLASS AND REGULATOR ..... 15
Removal and Installation .........................................15
SIONER" ................................................................... 8
J
Precaution Necessary for Steering Wheel Rota- REAR DOOR GLASS AND REGULATOR ....... 18
tion After Battery Disconnect ..................................... 8 Removal and Installation .........................................18
Handling for Adhesive and Primer ............................ 9
SIDE WINDOW GLASS .................................... 21 GW
PREPARATION ........................................... 10 Removal and Installation .........................................21
SBT842
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to GW-6, "Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
• Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
SUNROOF/HEADLINING
Noises in the sunroof/headlining area can often be traced to one of the following:
C
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking D
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR) E
Overhead console noises are often caused by the console panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the console at the clip locations until the clips engage.
In addition look for: F
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points. G
SEATS
When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
H
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder I
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
J
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
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UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include: L
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
M
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment N
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM O
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
P
LAIA0072E
GW
LAIA0071E
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.
WARNING:
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
• Improper maintenance, including incorrect removal and installation of the SRS can lead to personal
injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see the SRS section.
• Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
• When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors with the Igni-
tion ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s) with a
hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.
• When using air or electric power tools or hammers, always switch the Ignition OFF, disconnect the
battery, and wait at least 3 minutes before performing any service.
Precaution Necessary for Steering Wheel Rotation After Battery Disconnect
INFOID:0000000005384296
NOTE:
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-THEFT SYS-
TEM).
• Remove and install all control units after disconnecting both battery cables with the ignition knob in the
″LOCK″ position.
• Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If DTC is detected, perform trouble diagnosis according to self-diagnostic results.
For models equipped with the Intelligent Key system and NATS, an electrically controlled steering lock mech-
anism is adopted on the key cylinder.
For this reason, if the battery is disconnected or if the battery is discharged, the steering wheel will lock and
steering wheel rotation will become impossible.
If steering wheel rotation is required when battery power is interrupted, follow the procedure below before
starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables.
NOTE:
Supply power using jumper cables if battery is discharged.
2. Use the Intelligent Key or mechanical key to turn the ignition switch to the ″ACC″ position. At this time, the
steering lock will be released.
3. Disconnect both battery cables. The steering lock will remain released and the steering wheel can be
rotated.
4. Perform the necessary repair operation.
GW
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
SIIA0993E
SIIA0994E
(Kent-Moore No.)
Description
Tool name
(J-39565) Locating the noise
Engine ear
SIIA0995E
LIIA1991E
G
LIIA0652E
REMOVAL H
1. Remove inside mirror. Refer to MIR-12, "Removal and Installation".
2. Partially remove the headlining (front edge). Refer to INT-17, "Removal and Installation".
3. Remove cowl top extension. Refer to EXT-18, "Removal and Installation". I
4. Apply a protective tape around the windshield glass to protect the painted surface from damage.
• Remove glass using piano wire or power cutting tool and an inflatable pump bag.
• If the windshield glass is to be reused, mark the body and the glass with mating marks. J
GW
PIIA0186E M
WARNING:
When cutting the glass from the vehicle, always wear safety glasses and heavy gloves to help prevent
glass splinters from entering your eyes or cutting your hands. N
CAUTION:
• When the windshield glass is to be reused, do not use a cutting knife or power cutting tool.
• Be careful not to scratch the glass when removing.
• Do not set or stand glass on its edge. Small chips may develop into cracks. O
INSTALLATION P
Installation is in the reverse order of removal.
• Use a genuine NISSAN Urethane Adhesive Kit (if available) or equivalent and follow the instructions fur-
nished with it.
• While the urethane adhesive is curing, open a door window. This will prevent the glass from being forced out
by passenger compartment air pressure when a door is closed.
• The molding must be installed securely so that it is in position and leaves no gap.
• Inform the customer that the vehicle should remain stationary until the urethane adhesive has completely
cured (preferably 24 hours). Curing time varies with temperature and humidity.
Revision: April 2009 GW-11 2010 QX56
WINDSHIELD GLASS
< ON-VEHICLE REPAIR >
WARNING:
• Keep heat and open flames away as primers and adhesive are flammable.
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Avoid
contact with the skin and eyes.
• Use in an open, well ventilated location. Avoid breathing the vapors. They can be harmful if inhaled.
If affected by vapor inhalation, immediately move to an area with fresh air.
• Driving the vehicle before the urethane adhesive has completely cured may affect the performance
of the windshield in case of an accident.
CAUTION:
• Do not use an adhesive which is past its usable term. Shelf life of this product is limited to six
months after the date of manufacture. Carefully adhere to the expiration or manufacture date printed
on the box.
• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Do not leave primers or adhesive cartridge unattended with their caps open or off.
• The vehicle should not be driven for at least 24 hours or until the urethane adhesive has completely
cured. Curing time varies depending on temperature and humidities. The curing time will increase
under lower temperatures and lower humidities.
AWKIA1322GB
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AWIIA0960GB
N
1. Back door assembly 2. Weatherstrip 3. Rear glass stay RH, LH
4. Rear window hinge assembly RH, 5. Rear window glass handle 6. Rear window glass latch striker
LH
O
7. Rear glass assembly : Medium strength Thread Locking
Sealant (Blue)
REMOVAL P
1. Remove the rear spoiler. Refer to EXT-26, "Removal and Installation".
2. Disconnect the rear window defogger electrical connectors.
3. Remove the rear glass stays.
4. Remove the hinge nuts and the rear glass assembly.
5. Remove the striker and handle.
6. Remove the rear glass hinges.
I
WIIA0941E
1. Door glass run 2. Door glass 3. Front door glass regulator assembly J
FRONT DOOR GLASS
Removal GW
1. Remove the front door speaker. Refer the AV-174, "Removal and Installation".
2. Position aside the vapor shield.
3. Remove the hole cover over rear glass bolt. L
4. Temporarily reconnect the power window switch.
5. Operate the power window main switch to raise/lower the door window until the glass bolts can be seen.
M
6. Remove the inside seal.
7. Remove the glass bolts.
N
8. While holding the front door glass, raise it at the rear end and
pull the glass out of the sash toward the outside of the door.
O
LIIA1687E
Installation
Installation is in the reverse order of removal.
SIIA0347E
LIIA0670E
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WIIA0942E
SIIA0290E
Installation
Installation is in the reverse order of removal.
E
SIIA0290E
SIIA0291E
I
Inspection after removal
Check the regulator assembly for the following items. If a malfunction is detected, replace or grease it.
• Gear wear J
• Regulator deformation
• Spring damage
• Grease condition for each sliding part
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Installation
1. Connect the harness connector to the regulator assembly and
install the regulator and guide channel. L
SIIA0291E
SIIA0290E
I
LIIA0965E
REMOVAL
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1. Remove the luggage side finisher lower and upper. Refer to INT-19, "Removal and Installation".
2. Disconnect the rear side window motor harness.
3. Remove the rear side window motor mounting bolts. L
4. Remove the rear side window front mounting nuts.
INSTALLATION
M
1. Install the glass from outside to insure that it is even with the top and bottom of the opening. Tighten rear
side window front mounting nuts to the specified torque.
2. Install rear side window motor mounting bolts. Tighten rear side window latch mounting bolts to the speci-
fied torque.
O
Motor mounting bolts : 5.6 N·m (0.57 kg-m, 49 in-lb)
3. Connect the rear side window motor harness. P
4. Install luggage side finisher upper and lower . Refer to INT-19, "Removal and Installation".