Scribd
Upload
62 views2 pages

Cannot Make Cache Directory

The document provides troubleshooting steps for a "Cannot make cache directory" error when trying to back up a client, including ensuring the latest service packs are installed, checking the client readiness and services, verifying the job results folder configuration and permissions, ensuring the index cache is available and has sufficient space from the media agent, and checking permissions on the index cache folder and drive. Logs from the client, CommServer and media agent may need to be collected and support contacted if the issue cannot be resolved.

Uploaded by

deep37233
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
62 views2 pages

Cannot Make Cache Directory

The document provides troubleshooting steps for a "Cannot make cache directory" error when trying to back up a client, including ensuring the latest service packs are installed, checking the client readiness and services, verifying the job results folder configuration and permissions, ensuring the index cache is available and has sufficient space from the media agent, and checking permissions on the index cache folder and drive. Logs from the client, CommServer and media agent may need to be collected and support contacted if the issue cannot be resolved.

Uploaded by

deep37233
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 2

Cannot make cache directory

It is imperative with this type of alert to assure the CommServer,


MediaAgent and Client have
the latest Service Packs installed.

Is just one client backup failing with this error?


From the CommCell Browser, right click on the client->Check Readiness
to assure there are not network issues.

Assure the the CommVault Services are started on the Client, if so,
stop and restart or reboot it possible.

From the CommCell Browser, right click on the client->properties.


Under the Job Configuration tab assure the Job Results folder is the
correct one, is accessible, and not out of space.

Also assure these are set with correct permissions and are accessible
e.g.:

\Program Files\CommVault
Systems\Galaxy\iDataAgent\JobResults\CV_JobResults
\Program Files\CommVault Systems\Galaxy

Assure the Index Cache is available to the client from the


mediaagent.
Go to CommCell Browser->Storage resources->MediaAgents-
>[mediageentname]->Properties->Index Cache
ensure all settings are correct.

Is there more than one client back failing with this error?

This is commonly an issue with permissions on the Index Cache folder


on the MediaAgent.

Go to CommCell Browser->Storage resources->MediaAgents-


>[mediageentname]->Properties->Index Cache
Assure the Index Cache is available to all client from the
mediaagent.
Assure the Index Cache drive has adequate free space.

Assure the Media Agent has permissions to the Index Cache directory.
You can try to log onto the MediaAgent and try to create a folder
onto the Indexcache path and check for 'Access Denied' message
indicating that the account does not have permission to perform this
action and if necessary modify the Indexcache folder
to allow the access 'Full rights' to the proper account.

If necessary reset the password of the account used to access the


indexcache as well as resetting recursively
the ownership and permissions at the parent level of the Index Cache
path.
Can you check the read-write permissions of /opt/galaxy/MediaAgent on
all of the media agents?

Is the Index cache on a Synchronize disk?


You may need to reboot any disks arrays housing the Index Cache.

I would run scans on the drive that houses the Index Cache files

Is the Index Cache clustered?


It may need to be moved to a clustered resource physical drive instead
of a network shared index on the passive node.

Helpful logs:
client: CreateIndex.log
commserver: JobManager.log
mediagent: CVD.log
Please call the Hot Line and open a TR if you need further assistance
877-780-3077
and send logs for the Commserve, MediaAgent and Client

Please note you can see a recap of your most common alerts by running
an Overnight Summary Report from your ROMS Dashboard.

You might also like