Simon Hunt
Call Center resume
KNOWLEDGE OF CAREER OBJECTIVE
Customer satisfaction A committed and well-motivated young person who aspires to hold a position
where he will be able to interact with customers on a daily basis. Highly articulate
Prequalifying prospects & having a clear friendly voice, Simon is more than able to offer concise & polite
assistance in a phone conversation. He is currently looking for an exciting
opportunity in a customer focused environment, where he will be able to deliver a
Arranging call backs high quality service & support his employer’s vision.
Switchboard duties ACADEMIC QUALIFICATIONS
Customer service Coventry North College 2011 - 2012
Diploma in Business Studies Pass
Reception duties
Telemarketing Birmingham South High School 2008 - 2011
Maths Pass
Cold calling English Pass
Geography Pass
Resolving problems Physics Pass
CALL CENTER SKILLS AQUIRED WHILST STUDYING
PERSONAL SKILLS Dealing with calls in a highly professional manner .
How to act as the first point of telephone contact for a customer.
Articulate Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Prioritising work Responding to customers who have special communication needs,
such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
IT literate Quickly understanding a callers point of view and to empathise with them.
Able to respond and adapt to the needs of all customers.
Discrete Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
Team player
KEY COMPETENCIES
Time management Excellent verbal and written communication skills.
Ability to work with minimum supervision in a busy environment.
Flexible Able to do repetitive tasks accurately over long periods of time .
Working knowledge of MS Office software and spreadsheets.
Detail focused
SELECTED ACHIVIEVEMENTS
Qualified to ITIL Foundation level.
Run a blog on how to ‘Exceed customer expectations & encourage repeat business’.
PERSONAL DETAILS Successfully completed a four week Advanced First Aid Course.
Simon Hunt HOBBIES & INTERESTS
Dayjob Ltd
120 Vyse Street Simon is an amateur actor, and has not only helped to organise school plays but also
Birmingham played parts in them. He is also a member of a local debating society, where is gets to
B18 6NF speak in front of audiences and has to hold in depth conversations for long periods of
England, UK time.
T: 0044 121 638 0026
M: 0044 121 638 0026
E: info@[Link] REFERENCES – Available on request.
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this example for their own personal use to help them create their own unique academic resume. You are most welcome
to link to any page on our site [Link]. However this sample must not be distributed or made available on
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