JOYCE L.

KNIGHT
2520 Fayetteville Road, Griffin, GA 30223
Mobile: 412.607.3728 Email: [email protected]

EDUCATION
Master of Social Work Pittsburgh, Pennsylvania 12/2015
University of Pittsburgh School of Social Work
Bachelor of Arts, Social Work Pittsburgh, Pennsylvania 5/2015
University of Pittsburgh, School of Social Work
CAREER SUMMARY

Case Management Group Facilitation Volunteer Recruitment/

Workforce Development/Life Skills Strategic Partnerships Management
Teaming and Family Conferencing
 Self-motivated, creative and dedicated to empowering a diverse group of at-risk individuals and families
 Experienced in instituting and conducting all phases of agency’s procedures, organizing and coordinating programs
and events for maximum efficiency
 Demonstrated record of high-performance standards, including attention to detail, schedules, deadlines, financial
management, verbal and written communications, and quality of work
 Proficient in Microsoft Word, Excel, PowerPoint, and Publisher

PROFESSIONAL E X P E R I E N C E
Renaissance Hotel
Steward/Cook Pittsburgh, Pennsylvania 9/019-3/2020
 Ensure the cleanliness of all dining room and kitchen utensils
 Continually organize dish, service, banquet, and kitchen areas meeting all sanitation standards
 Perform stocking duties using FIFO technique
 Cook meals for Concierge Lounge and Employee Café upholding company standards
 Follow menu specs for Concierge, Café and Banquets
 Set up, replenish and break down Café
 Assist Chef where needed
Room Service (Server)
Westin Hotel ATL Airport Atlanta, Georgia 9/2016-4/2018
 Sound facility with cash-handling and credit card procedures
 Excellent knowledge of menu items and execution of timely service
 Outstanding achievement of customer relations principles, addressing individual needs, and VIP amenities
 Remarkable ability to work in a high-pressure environment
EV Manager
Fulton County Voter Registration and Elections Atlanta, Georgia 2/2016 – 4/2018
 Oversee staff of five whose responsibility is to facilitate the voting process for the citizens residing in Fulton County
 Uphold security standards and regulations for DRE, Express Polls and other required equipment
 Preserve confidentiality laws to ensure the validity of the Fulton County vote for the State of Georgia
 Supervise the overall operation and compliance of poll operations with Georgia Election Code and rules of the State
Election Board.
 Consistently demonstrate meticulous attention to detail of rigid formats of required documentation, voting count
tabulations and timesheets for payroll
Case Manager (In-Home Services Department)
NorthShore Community Alliance/Life’s Work Pittsburgh, Pennsylvania 3/2015-12/2015
4/2018-9/2018
 Demonstrated outstanding case management and dedication to clients, and outside agencies
 Supervised individuals and families while successfully attain goals set by Allegheny County Family Division Judicial
System and Allegheny County Children, Youth and Families using strength-based interventions
 Created, input and maintained detailed reports, such as; case files for monthly reporting, case notes, in home service
plans
 Collaborated with Director of Programs on case management, approvals and assignment of new cases
 Testified at juvenile and family permanency court hearings to report case development
 JOYCE L. KNIGHT
2520 Fayetteville Road, Griffin, GA 30223
Mobile: 412.607.3728 Email: [email protected]
 Facilitated family meetings and team conferences to create goals and resolve potential barriers to successful
outcomes
Outreach Coordinator
Housing Opportunities Unlimited Pittsburgh, Pennsylvania 3/2014 – 2/2015
 Collaborated with Corcoran Jennison Management Company and Allegheny County Housing Authority to conduct 450
annual unit inspections
 Facilitated housekeeping seminars to improve the quality of life for adults, youth and seniors
 Resolved resident rental, health and safety issues by providing advocacy, outreach, educational seminars utilizing
strength-based resolutions while maintaining positive relationship with staff, residents and providers
 Completed recertification and other reporting obligations required by CJ Management
 Utilized assessments to determine proper referrals for In Home Services allowing continuing aging at home

Program Aide (Transitional Housing)

Sojourner House/Sankofa House Pittsburgh, Pennsylvania 2/2013 – 4/2014
 Reinforced agency and state guidelines while engaging in supportive interactions, 12-Step philosophy and crisis
intervention
 Provided 24-hour awake supervision and detailed documentation of residents’ daily, evening and weekend activities
 Educated individuals and families on life skills to improve quality of life
 Accurately provided medication management, urine collection, pharmacy and supply pick-up
 Established and maintained positive relationships with representatives from community and outside service providers
 Supervised participants to ensure agency regulations and policies were maintained

INTERNSHIPS/VOLUNTEERISM
Case Manager/Life Skills Specialist (BASW Intern)
NorthShore Community Alliance, Safe Streets/Safe Families Pittsburgh, Pennsylvania 7/2012 – 6/2013
 Empowered at risk individuals and families by co-facilitated parenting, budgeting and life skills workshops/seminars at
designated sites and in the home during scheduled visits
 Engaged individuals and families in crisis in order to complete needs assessments and crisis interventions resulting in
positive outcomes using a strength based model and positive interactions
 Maintained detailed case notes, in-home service plans, assessments and intake forms to allow for research
development and supervisory information
 Oversaw all agency operations and developed agency forms for Safe Streets Safe Families Program
 Successfully provided an array of social work services to individuals and families in the Zone 1 Police Station that
positively impacted individuals, families, and communities in the Allegheny County area
 Upheld the standards of the STATS and DHS KIDS database systems in compliance with NorthShore Community
Alliance and the Department of Human Services Children, Youth and Families
Therapist (MSW Intern)
Jade Wellness Intensive Outpatient Program Pittsburgh, Pennsylvania 8/2013 –5/2014
 Facilitated Intensive Outpatient and Individual Drug and Alcohol groups/sessions on the Disease of Addiction Concept
and related issues
 Maintained detailed case files, upheld strict guidelines for documentation of DAP notes, individual sessions,
assessment and discharge procedures
 Initiated and maintained positive interactions with clients, community representatives and staff
 Engaged group members using CBT, DBT and Psychodynamic interventions
 Formulated and initiated group and individual interventions to improve quality of life during the recovery process
Group Facilitator (Long Term Residential Treatment)
Program for Offenders Pittsburgh, Pennsylvania 4/ 2013-12/2015
 Maintain standards of compliance set forth by ACTA, Pennsylvania Department of Health, Department of Public
Welfare, Allegheny County Prison, American Correctional Association Accreditation for the benefit of staff, inmates
and community
 Planned and facilitated educational groups and lectures addressing the Disease of Addiction Concept, Co-occurring
Disorders and Relapse prevention while successfully incorporating CBT, DBT, Motivational Interviewing, and 12 Step
principles as interventions to decrease negative thoughts and behaviors leading to increasing positive self- perception
and coping skills
 JOYCE L. KNIGHT
2520 Fayetteville Road, Griffin, GA 30223
Mobile: 412.607.3728 Email: [email protected]
 Maintained appropriate, accurately detailed pertinent and confidential documentation (e.g. group and individual notes,
attendance and progress notes)