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Doctors: Master Active Listening

The document discusses the importance of active listening skills for doctors. It outlines several tips for being an active listener, including letting the patient do most of the talking, not interrupting, asking for clarification, paying attention to body language, and listening with empathy. Mastering active listening strengthens the doctor-patient relationship and improves health outcomes by making patients feel known and understood.

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Aj Christian Lacuesta Isip
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83 views1 page

Doctors: Master Active Listening

The document discusses the importance of active listening skills for doctors. It outlines several tips for being an active listener, including letting the patient do most of the talking, not interrupting, asking for clarification, paying attention to body language, and listening with empathy. Mastering active listening strengthens the doctor-patient relationship and improves health outcomes by making patients feel known and understood.

Uploaded by

Aj Christian Lacuesta Isip
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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JOHN RYAN D.

ASPIRAS
Active Listening: Lost art of Learnable Skill

 “Listen to your patient, He is telling you the diagnosis – William Osler”

 Develop the desire to listen. We must accept the fact that listening to others is our
strongest weapon. Given the opportunity, the other person will tell you everything you
need to know. In clinics, patient would even tell you “doc nakausap palang kita, parang
umo-kay na po ako” – a strong bond through listening, this is one of the best scenarios a
doctor can hear. Not only it improves the relationship of the doctor-patient but the overall
quality of life as well

 Always let the other person do most of the talking. A simple nod, a simple smile is very
strong tool in saying yes I understand, go on- I’m listening.

 Don't interrupt.  There is always the temptation to interrupt so you can tell the other
person something you think is vitally important. When you are about to speak, ask
yourself if it is really necessary. The patient needs’ there are two, the need to know and
understand and the need to feel known and understood. These two things are different
from one another.

 Learn active listening.  It's not enough that you're listening to someone - you want to be
sure that they know you're listening. Active listening is the art of communicating to the
other person that you're hearing their every word.

 Ask for clarification if needed.  This will clear up any misunderstanding you have.

 Get used to 'listening' for nonverbal messages - body language.  The other person may
be communicating with you via body language. You need to decode the message.

 Listening is a state of open-mindedness and an awareness of inference. It creates the


dyadic relationship for care. Leads to co-construction of meaning.

 Obtain knowledge and to be available to someone who is speaking, never switch the
conversation to yourself, being listened to sincerely motivates us and we also know that
we are appreciated hence be a good empathetic listener.

 Always listen with empathy and with pure heart. Dr. Fuks mentioned about the clinical
deafness. Wherein there is a state of reflexive clinical deafness: caregivers hears own
words but not the impact on patient. This is a sign of lack of self-awareness and it is a
complete communication failure.

 To summarize what I have learned from Dr. Fuks, When we feel that we are not being
heard that feeling trigger a sense of rejection kind of feeling in us, we start feeling sad
and rejected, we start feeling as if our words and we don’t matter to the listener, this
thing makes us weak emotionally.

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