INTRODUCTION TO
DESIGN THINKING
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HUMAN CENTREDNESS
Design thinking is an iterative method used to solve complex problems with a large focus
on human-centred design and radical collaboration.
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QUESTIONING
The core of design thinking is getting actionable and knowing your questions.
It’s about simple mindset shifts or ways of asking questions differently—
a new way to look at problems.
When faced with a problem, instead of the mindset of I have to solve this,
what question can you ask that might move you forward or help you
understand the situation better?
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DESIGN THINKING
design thinking is a proven and
repeatable problem-solving
protocol that any business or
profession can employ to achieve
extraordinary results.
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The ve phases of design thinking
1 2 3 4 5
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Learn about the Create a point Brainstorm Build a Share your
audience for of view that is and come up representation prototyped
whom you are basedon user with as many of your ideas to idea with your
designing, needs and creative show to others. original user
by observationan insights. solution as How can I show for feedback.
and interview. What are thier possible. my idea? What worked?
Who is my user? needs? Wild ideas Remember: A What didn’t?
What matters to this encouraged! Prototype is just
Person? a rough draft.
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DESIGN THINKING
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TRADITIONAL THINKING DESIGN THINKING
Flawless planning Enlightened trial & error
Avoid failure Fail fast
Rigorous analysis Rigorous testing
Presentations Lightweight experiments
Arms length customer research Deep customer immersion
Periodic Continuous
Thinking Doing
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Why Is Design Thinking Important?
It reduces the risk associated with launching new ideas.
It helps organizations learn faster.
It generates solutions that are innovative, not just incremental.
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3 ESSENTIAL
ASPECTS OF
DESIGN THINKING
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EMPATHY
ask smart questions
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IDEATION
it’s a messy process
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EXPERIMENTATION
fail fast, Learn fast.
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