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Quality Function Deployment

This document summarizes a quality function deployment analysis for a glass product. It lists customer requirements and functional requirements to meet those needs. A correlation matrix shows the relationships between the requirements. Importance ratings are assigned and weighted scores are calculated to determine priority of improvements. The analysis will help optimize the design of the glass product.

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Swapnil Rele
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0% found this document useful (0 votes)
108 views2 pages

Quality Function Deployment

This document summarizes a quality function deployment analysis for a glass product. It lists customer requirements and functional requirements to meet those needs. A correlation matrix shows the relationships between the requirements. Importance ratings are assigned and weighted scores are calculated to determine priority of improvements. The analysis will help optimize the design of the glass product.

Uploaded by

Swapnil Rele
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Quality Function Deployment

.
Correlation: + . -
. .
Positive No correlation Negative
. . .
. . . . Relationships: 9 3 1
Strong Moderate Weak
Desired direction of improvement (↑,0,↓)
Functional Requirements (How)

borososlicate

Size & Shape


as material

Packaging

Strength
1: low, 5: high Competitive evaluation (1: low, 5: high)

sealing
Using
Customer Weighted Satisfaction Competitor Competitor
importance rating Customer Requirements - (What) Score rating rating 1 rating 2

1 5 Safe to handle 9 3 9 1 110
2 5 Glass should be resistant to certain temperatures 0
3 3 Should be light weight 0
4 3 Should have measurement markings 0
5 4 Should be durable 0
6 0
7 0
8 0
9 0
Technical importance score 45 15 45 5 0 110
Importance % 41% 14% 41% 5% 0% 100%
Priorities rank 1 3 1 4 5
Current performance
Target
Benchmark
Difficulty
Cost and time
Priority to improve
None

Competitive evaluation (1: low, 5: high)

Competitor
rating 3

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