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Business Process Management and Modelling

The document describes a business process model for a textile manufacturing company. The model shows the production and quality assurance departments and how they interact in the production process. It also outlines five steps for implementing key performance indicators (KPIs) to measure aspects like financial performance, business growth, and customer satisfaction against strategic goals and objectives. The steps include defining goals, measuring current performance as a baseline, reviewing historical trends, and periodically reviewing KPIs to track performance over time.

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M Adil Bhatti
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84 views3 pages

Business Process Management and Modelling

The document describes a business process model for a textile manufacturing company. The model shows the production and quality assurance departments and how they interact in the production process. It also outlines five steps for implementing key performance indicators (KPIs) to measure aspects like financial performance, business growth, and customer satisfaction against strategic goals and objectives. The steps include defining goals, measuring current performance as a baseline, reviewing historical trends, and periodically reviewing KPIs to track performance over time.

Uploaded by

M Adil Bhatti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Business Process Management and Modelling

Aris Model

Submitted by: Muhammad Adil Bhatti


STUDENT ID: 71344
GROUP: 1902MDA

1
Business case description:
The diagram shows a production process for textile manufacturing company. In this simplified
process, two departments are involved in the process: production and quality assurance. Both
departments are represented in the diagram by two pools. The BPMN process model describes
the flow within each department, but also the interaction between both departments.

Aris Model

KPI implementation description:


KPIs provide a way to measure how well companies, business units, projects or individuals are
performing in relation to their strategic goals and objectives.
5 steps for implementing KPI:
1. KPI of result

KPI's typically align with business goals and may be used to measure aspects such as financial

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performance, business growth, health and safety management, customer satisfaction and employee
retention.

2. KPI of cost

Unless you have a defined goal you have nothing against which to measure positive or
negative performance. The target should be specific e.g. rather than identifying that 'the
business needs to increase its customer base', a specific goal might be that 'the business needs
to have gained ten thousand new customers in the next eighteen months'.

3. KPI of functioning

Taking a snapshot of current performance provides a starting point for measurement and
enables the overall target to be broken down into smaller goals i.e. 'in order to for overall goal
X to be achieved, performance needs to improve by Y each month'.
 
4. KPI of performance

Reviewing how performance in the area being measure by the KPI has changed in the periods
leading up to implementation can help to identify more realistic goals and suggest whether
performance improves or declines at particular times of the year or after specific events,
helping you to manage these aspects in accordance with your objectives.
 
5. Efficiency KPIs

Depending upon the area of business performance being measured, the frequency with which
KPIs need to be reviewed may differ. Accurate measurement of performance can only be
obtained if a schedule of periodic review is defined and strictly adhered to.

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