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30-Day Return and Refund Policy Guide

This document outlines the refund policy, which allows returns within 30 days if the item is unused and in original condition. To start a return, the customer should contact customer support via email to request a return label. Exceptions include perishable items, custom orders, and sale items which cannot be returned. Upon approving a return, the customer will be refunded to their original payment method once the item is received and inspected.

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Yazeed Alahmadi
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70 views2 pages

30-Day Return and Refund Policy Guide

This document outlines the refund policy, which allows returns within 30 days if the item is unused and in original condition. To start a return, the customer should contact customer support via email to request a return label. Exceptions include perishable items, custom orders, and sale items which cannot be returned. Upon approving a return, the customer will be refunded to their original payment method once the item is received and inspected.

Uploaded by

Yazeed Alahmadi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to
request a return.

To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.

To start a return, you can contact us at [email protected]. If your return is


accepted, we’ll send you a return shipping label, as well as instructions on how and where
to send your package. Items sent back to us without first requesting a return will not be
accepted.

You can always contact us for any return question at [email protected].

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.

Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or
plants), custom products (such as special orders or personalized items), and personal care
goods (such as beauty products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions or concerns about
your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit card
company to process and post the refund too.

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