Pratyush Goel
9918103225
F8
Life Skill Tut 15
If the top is disorganized, frazzled, and dispirited, then so is the rest of the operation.
organizations tend to run down over time and need a periodic rejuvenation. And, like everything
else, such rejuvenation has to start at the top.
Barry first needs to ask himself some hard questions. When was the last time he got everyone
together to communicate his vision of the company, where it was going, and where it needed to
shift resources? Is he good at two-way communication, listening as well as talking? Or has he
become so wrapped up in day-to-day operations that he doesn't have time to pay close
attention to the needs of his staff?
When Barry hired the two new employees, did he hire them as assistants to the existing
personnel, or did he simply toss them into the frying pan to see if they could swim in the hot oil?
Did the way he hired them make the existing employees feel insecure about their place in the
organization? Does he have a mentoring program in place, where more-experienced employees
can assist the new hires and inculcate corporate values and acceptable office procedures?
Barry has not done a job of communicating to employees.He can't expect employees to read his
mind. He needs written job descriptions, a procedures manual, training, constant supervision,
and lots of praise for good work to get outstanding results from employees. Barry needs to learn
how to delegate responsibility, not simply assign tasks and then ride herd on everyone to
ensure it's done the way he would do it.
The managers responded as you might expect; they rated good wages as the most important
criterion, followed by job security. But the employees' responses were surprising. The most
important factor was “work that keeps you interested.” The second most important factor was
“appreciation of work done.” Good wages were rated eighth out of 10 factors.
if Barry's employees are less than enthusiastic, the first person Barry needs to work on is
himself. He needs to understand the role he plays in setting the agenda and attitudes of the
entire organization. Once he's dealt with his own role in creating this problem, then he can
address the attitudes and participation of others.