LACY RHEA
SR. INSTRUCTIONAL DESIGNER
P (317)997-9629 E
[email protected] A Indianapolis, IN W Lacyrheaportfolio.weebly.com
OBJECTIVE EDUCATION
Passionate Instructional Designer with 5+ years in the pharmaceutical and University of Southern Indiana
research industry working with various training projects across a large span Evansville, IN
of drug manufacturers. Bachelor of Arts: Advertising and
Public Relations
EXPERIENCE GPA: 3.4
March 2018-Present
Sr. Instructional Design Associate, Greenfield IN, Covance Walden University
Instructional Design Support MS Instructional Design &
Drive training material development through the ability to convert complex Technology (Expected June 2020)
ideas into visually appealing concepts using the following applications: GPA: 4.0
Microsoft Word, Publisher, PowerPoint, Excel, and Articulate.
Apply analytical problem solving skills to support Manager in addressing
business issues and challenges.
KEY SKILLS
Apply ADDIE model to instructional design training solutions to enforce PROJECT MANAGEMENT
consistent standards across training projects. ADOBE CREATIVE SUITE
Develop processes, policies, and procedures to enforce application of ARTICULATE SUITE
training standards to ensure materials adhere to training standards for a MICROSOFT SUITE
given solution area. TRAINING DELIVERY
Employ project management best practices across various training projects TRAINING DEVELOPMENT
within the organization.
Client Support AWARDS
Work with key stakeholders to develop training and communication EMPLOYEE OF THE QUARTER
strategies. (Q3: 2017, Q2:2019)
Incorporate identified quality trends, mission, and client requests into
learning and change management strategies.
Partner with Analysts, Managers, and Subject Matter Experts (SMEs) to
create training communication and change management materials.
Deliver training on an as-needed basis to train SMEs and trainers.
August 2016 – March 2018
Instructional Design Associate, Greenfield IN, Covance
Support training development needs for new program launches.
Work with various programs to revamp existing training materials and/or
develop new training materials.
Act as a mentor to trainers delivering foundational onboarding and provide
feedback.
August 2015 – August 2016
Program Associate, Greenfield IN, Covance
Respond to escalations from the team as well as client management.
Conduct training for new program agents.
Compile data and complete client reports.
Became certified as a trainer to deliver onboarding.
March 2014 – August 2015
Program Specialist, Greenfield IN, Covance
Respond to inbound calls from customers and document calls in CRM
database.
Conduct insurance verifications, review PAP eligibility and provided PA
support as needed.
Check the work of newer agents and helped to correct data quality errors.
MEMBERSHIPS
Association for Talent Development (ATD) member since 2019
REFERENCES
Available upon request.