Useful ServiceNow Resources to Bookmark
I've been working on the ServiceNow platform for a bit under three years,
primarily developing custom applications. ServiceNow is a huge platform and
there are so much good resources out there. From day one, even until today, I
am still finding something new each day. Sometimes I heard about it through a
colleague, or through a SNUG, or through a training course. I got them in
emails, IM, or in eBook. They are scattered everywhere. I decided to get
organized, and use the Marie Kondo method to tidy up - "keeping only those
things that spark joy". This article provides a single place to these useful
resources (abandoning the ones that don't spark joy), and I hope you find them
useful too.
What I Have Open on a Daily Basis
Product Documentation - read up on release notes, product features, and
step by step procedures on how to use a feature.
Developer Portal - get your free developer instance (and manage it here),
read up on API, go through online self-paced training..etc.
Community - search for commonly asked questions and help to answer
some too.
HI Portal - submit a ticket to HI to get your questions answered by
ServiceNow support
When I'm Troubleshooting NOW
Platform Issues
HI Portal - Known Errors Portal - here you can browse known issues by
category (requires HI login).
When I Don't Want to Re-invent the
Wheel
ServiceNow Store - certified free and paid applications are available.
You can get them here or request a trial version.
Before Diving Deep into Development
These are good to read and review before getting your hands dirty on a
ServiceNow instance.
Governance Technical Best Practices eBook - requires HI login
NOWSupport Best Practices Series
Technical Best Practices - guide to proven strategies for developing good
applications
Customer Success Center
ServiceNow Trust & Compliance Centre - provides privacy and compliance
information about the platform
ServiceNow Design System - A good reference site on ServiceNow's UI.
Solution Innovation Library - The Innovation Library is a tool kit for anyone
building apps and portals on the Now Platform
Service Portal Widget Library - A collection of Service Portal custom
widgets
When I Want to Learn Something New
Demo Center - delivered by ServiceNow Solution Consultants. Sessions
run daily. It also offers recordings of key solution conversations.
Learning & Certification - here you can browse for courses and
certification paths and options
Saba Learning Portal - here you can register for courses offered by
ServiceNow
Now Support Youtube Channel
ServiceNow Dev Program Youtube Channel
TechNow Episodes List - hosted by the legendary Chuck Tomasi
When I Have Extra Time to Kill
Developer Blog - written by the Developer Program Team
TechBytes - a Podcast Program hosted by various ServiceNow experts
and professionals. Not updated often.
SNGuru (external) - a technical blog for ServiceNow administrators,
developers and consultants. It's run by Mark Stanger / Jacob Andersen /
James Farrer / Jim Pisello
Service Portal.io (external) - by New Rocket
Slack Channel
Reddit
@Nowsupport Twitter
When I Want to Look at the Big
Picture
ServiceNow Products - this page categories all the products and provides
links to more information such as case studies, white papers, product
highlights, etc. It's a massive list! It has 67 products when I did a
count!!
Now Platform Reference Guide - this is a 13-page PDF condensed version
of the above.
Acknowledgements: Special thanks to ServiceNow's Platform Implementation
Course. This course has taught me how to fish and gave me most of the great
references in this article.
