Final Interview Details:

-The recruitments Agent will call you from the waiting lobby to a private office room.
-She/He will ask you for all your paperwork.
-Then she/he will start asking you this type of questions;
Tell us about a time when you received a constructive criticism feedback from your boss in one of
your previous jobs?
From all of your previous jobs which one was the most challenging and why?
Tell us about a day in which you had a very stressful day and how was it and what did you do to make
it better and how did you handle it?
Tell me about a difficult client you had and how did you solve his/hers problem?
Describe a situation when you had a problem with a colleague at work and how was the outcome of
this situation? How did you re-solve it?
From your multi-cultural experience, what is the nationality that you would have more difficulty in
dealing with the most and why? Or which one would you like it the most and why?
Tell me a time where you had to make a decision for your colleagues at work?
Tell me about the worst mistake of your life?
Tell me about what does your manager/boss think of you?
Tell me when your colleagues did not agree with your idea/decision?
Tell me when you were upset of a complaint you had received?
Tell me your biggest life achievement so far?
Tell me what you know about Dubai?
Tell me what you know about the Airlines?
Etc...

25 QUESTIONS AND ANSWERS FOR CABIN CREW FINAL INTERVIEW

1. 1. 25Questions and Answersfor the Cabin Crew Final Interview by Kara Grand
FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved. FlightAttendant C e n t r a l
2. 2. Welcome to Flight Attendant Central! This special 25 Questions and Answers
report is a powerful tool when preparing for your interview. I compiled this list based
on the most commonly asked cabin crew final interview questions. You will find the
questions, the guidelines on what your answer should or should not be and a sample
answer. I have also included a blank area at each question where you have the space to
fill in your answer as it applies to your experience. I am giving this away to help as
many people as I can. I believe that the more you give, the more you receive. The key
to success in your cabin crew assessment day is preparation. Knowing what to expect
and showing the best you can be are crucial factors in the process. I hope this guide
gives you a view into some of the important things you need to think about as you
prepare for your final interview. I am also looking forward to sharing a lot more
powerful training and information with you! See you up there, Kara Grand Creator,
FlightAttendantCentral FlightAttendant C e n t r a l www.FlightAttendantCentral.com
© 2011 Flight Attendant Central. All rights reserved.
3. 3. 1.Tell me about yourself. Remember to stay professional during your final
interview. This question is meant to ask you about your career and detailed work
history. It is not about your childhood, home or hobbies. Remember that you are being
interviewed for a cabin crew job, so your response should be focused on the relevant
 customer service job experience. Try to keep it short, this question is just a
conversation starter. Do not reveal information that you donʼt want your future
employer to know. SAMPLE ANSWER ʻI have been working for the past 4 years for
Company A. I started out as part-time junior sales associate and have been promoted
to senior sales associate and most recent to store assistant manager. Meanwhile I
graduated from College B with a major in Economical Studies.ʼ YOUR ANSWER
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Attendant Central. All rights reserved.
4. 4. 2. Why do you want to work for our airline? Do not go to your interview without
doing some research about the company you would like to work for. Browse their
website and read the ʻAbout usʼ or ʻHistoryʼ sections. The first part of the assessment
day consists of a series of informative videos about the airline, how it was created,
plans of expansion, financial results, life in their city, career prospects and other
relevant information. Take some notes and review them before your final interview.
Do not explore unknown territory. If the interviewer brings up a certain subject that
you donʼt know much about, be honest and tell them so. SAMPLE ANSWER ʻI know
that your company has been one of the fastest growing airlines in the world, with
numerous awards won (give some examples here) and openness towards cultural
diversity. I would be honored to be part of such an ambitious team.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
5. 5. 3.Tell me about your dream job. Stay away from a specific job. If you say another
job, you will give an impression that you might be dissatisfied with the cabin crew job.
If you say cabin crew, then your credibility might be questioned. Talk about the
positive aspects that the job will bring to your life rather than naming a position.
SAMPLE ANSWER ʻMy dream job will give me the opportunity to travel and
discover new cultures and interesting people. It is the job that gets me excited to wake
up every day, go to work and constantly learn something new.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
6. 6. 4.Do you work better in a team or alone? This is not an easy question to answer,
however it is frequently asked during final interviews. You are interviewing for a
cabin crew position. A key requirement for this job is team-work. Do not answer ʻIt
depends on the situationʼ. SAMPLE ANSWER ʻI prefer to work in a group, but I also
enjoy having a part of the work that is my personal responsibility.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
7. 7. 5.How would your friends or coworkers describe you? Prepare some quotes from
your coworkers or friends. Stay focused on the skills and traits that are relevant for the
cabin crew job. Do not get into lengthy stories about your friends or coworkers.
SAMPLE ANSWER ʻBoth my friends and coworkers would say that I am a reliable
individual. They all know that they can count on me to listen to their problems and try
to help them find a solution.ʼ or ʻJohn Smith, my colleague at Company A always said
that I am the most organized person he knows because my area was always clean and I
never left home before tidying up the dayʼs work.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
8. 8. 6.Tell me about a time when you helped someone. Be prepared with some examples
of situations when you helped either a customer or a colleague. Stay focused on the
required skills for the cabin crew position. Use the names of your colleagues or
customers. SAMPLE ANSWER ʻMrs. Smith, a regular guest in our hotel has just
checked in together with her niece and twin babies. We were not informed that the
babies will need sleeping cots, so the arrangements have not been done and we only
had one cot available. I talked to our manager and explained the situation. We ordered
a new cot that was delivered in the same day, so I made sure that the room was
arranged, together with complimentary toys and blankets and the schedule of the baby
sitter. Both Mrs. Smith and her niece were very grateful, and my manager also praised
my efforts.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
9. 9. 7.Tell me about a time you made a suggestion to improve business. Talk about the
time you gave a suggestion that was further used to benefit the company. Do not tell
the interviewers about suggestions that were ignored at the time only to be
implemented later. If this never happened to you, then answer honestly and focus
instead on the efficiency of the company you worked for. SAMPLE ANSWER ʻIn the
restaurant I worked we used to have sugar packs on each table. We were consuming a
lot of those packages every week. I suggested to my supervisor that we introduce
sugar cubes on the trays when we serve coffee or tea. He told me that this cut the sugar
consumption in the restaurant by 50% and the new set-up looked nice.ʼ YOUR
ANSWER _________________________________________________________
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
10. 10. 8.Tell me about the most fun you ever experienced on the job. Discuss a successful
project you enjoyed completing, not the workplace cafeteria pranks. Take this chance
to reinforce your team player skills. Keep the answer short and professional. SAMPLE
ANSWER ʻEvery December we have a ʻsales person of the yearʼ competition. Last
year, the sales associates divided into 2 teams and we had our own competition to see
who sells the most. We had great fun making daily charts and posting them for
everyone to see. We sold so much that month, we became the best selling store and we
were all praised by our manager.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
11. 11. 9.What are your strengths? The interviewer expects you to give examples of how
you have excelled in your previous jobs. Prepare 4 or 5 traits that are relevant for the
cabin crew position and be prepared to also give examples of when you displayed
these strengths. Talk about your strengths in the area of customer service, team work,
communication, attention to detail or problem solving. Do not discuss your strengths
 outside your work area. SAMPLE ANSWER ʻI am a team player with excellent
attention to detail. I provide personalized service to my customers while aiming to go
beyond all expectations and ensure that my customers receive the best possible
service. I also have the ability to adapt in a fast paced environment.ʼ YOUR
ANSWER _________________________________________________________
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
12. 12. 10.What are your weaknesses? Do not give information which could hurt your
professional image or decrease your chances of getting the job. Disclose a weakness
only when you have already taken steps to compensate for it. Describe a challenge a
how you overcame it, stating what you learned during the process. Do not say that you
have no weakness. SAMPLE ANSWER ʻI feel that my attention to detail is my
weakness. I want everything to be perfect. Sometimes I get so caught up in small
details that I forget to see the big picture.It was pointed out to me and I was able to
improve myself. I am now constantly finding ways to balance both the details and the
overall situation.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
13. 13. 11.Tell me about a time when you had to deal with a co-worker who wasnʼt doing
his/ her fair share of the work. What did you do and what was the outcome? Keep your
answer professional, short and clear. Focus more on what you did to deal with the
situation, rather than how much you were bothered by your colleague not doing their
work. Turn your answer into a positive experience. SAMPLE ANSWER ʻSofia was
my shift colleague. During lunch service I saw her being slow to take orders and
attend to the new customers. I had to step in her area and do part of her work. After the
service was over I asked her what was happening. I learned that her grandmother was
gravely ill and she just received the news that morning. I helped her out for the next
days until she felt better. She appreciated my willingness to do something for her and
we are now working very well together, taking extra work from each other whenever
is necessary.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
14. 14. 12.Tell me about a time you misjudged a person. Use an example where you
underestimated somebody, rather than an example when you thought that somebody
was trustworthy and in the end they disappointed you. End your answer with a
summary of what your learned from the experience. SAMPLE ANSWER ʻOur office
boy was a very shy and reserved person. One day I started to talk to him and I found
out that he was actually an engineer in his country, but came here to provide a better
future for his children. He was doing the job to learn the language better and
understand our culture. We became friends and he was even giving me advice with
some of the projects I was working on. I told to my manager his story, and after 1 year
he was given a chance to interview. Now he is working in the planning department. I
learned to never judge somebody just by the job they are doing.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
15. 15. 13.Tell me about a challenge at work you faced and overcame recently. Talk about
the complaints you solved, issues you had to organize, conflicts that you had to
resolve. Focus on the problem-solving, not on the problem itself. Do not put anybody
else in a bad light. SAMPLE ANSWER ʻWe received a new computer software that
would take not only the reservations for the day, but also the customer details, the
orders and the home-delivery schedule. It was taking a long time to input all the data
while the customers were waiting. I asked the manager to get some training from the
IT Company. In only 30 minutes they taught me all the shortcuts and I managed to be
efficient when operating it.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
16. 16. 14.Tell me about a time you resolved a conflict. This question is asked to
showcase how you deal with possible issues. Talk about a specific example when you
excelled at solving a conflict. Do not talk about personal relationships with bosses or
co-workers. SAMPLE ANSWER ʻTwo of the sales associates in my team were having
a hard time getting along. The work has been delegated at the beginning of the week
 and Anna was in charge of the inventory, while Karen had to re-arrange the display.
Each of them was interfering in the other oneʼs work. After I talked to both of them I
found out that Anna was really interested in the artistic part of the job, while Karen
was studying accounting and was fascinated by book-keeping. I explained to each of
them how their issues were affecting the business as a whole. They understood and
apologized to each other. I also realized that delegating tasks like these might not be
the best approach. Since then, I ask the associates to volunteer for the specific duties. I
found that this way people are more motivated to do the job they love and are
interested in.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
17. 17. 15.Have you worked with someone you didn't like? If so, how did you handle it?
This is a trap question! Speaking negatively about other people will show you as an
unreliable character. Stay professional and be diplomatic. SAMPLE ANSWER ʻNot
really. I believe that when disagreements occur, the matters can be taken up with the
concerned person and be immediately solved.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
18. 18. 16.What is the kind of person you refuse to work with? This is a trap question!
Airlines are multi-cultural, multi-lingual, multi-national companies. Stay focused on
how you are capable to learn something from everybody and on your willingness to be
part of such a team. Never admit there is a type of person you will refuse to work with
unless that type of person is a detriment to the company and its policy. SAMPLE
ANSWER ʻI can work with all kinds of people. I believe that everybody has an
interesting story to tell and something to teach me.ʼ YOUR ANSWER
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 FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
19. 19. 17.Would you say that you can easily deal with high pressure situations? Explain
your ability to work under pressure, without describing with too much detail why you
thought a specific situation was stressful. The cabin crew job is a high pressure work
environment, so do not say that you canʼt work well under pressure. Do not spend too
long discussing the amount of high stress in everyday life. SAMPLE ANSWER ʻYes.
I have been dealing with busy times in the restaurant where there is time-pressure for
the service to be completed. It actually motivates me to work faster and more
efficient.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
20. 20. 18.What do you expect from a supervisor? Be specific and give couple of traits
that you appreciate in a manager. Focus on team spirit and integrity. Do not start
talking negatively about your previous supervisors. SAMPLE ANSWER I expect
him/her to offer guidance and support. I also appreciate a supervisor who is fair,
honest and encourages the professional development of each individual in the team.ʼ
YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
21. 21. 19.What motivates you to do the best on the job? This is a trap question! You want
to show the assessors that you are self-motivated when it comes to your work. Do not
answer that salary, travel benefits or cabin crew lifestyle are your motivators.
SAMPLE ANSWER ʻI always felt that it is important both for me personally and for
the company to provide excellent service and have extremely happy customers every
day.ʼ YOUR ANSWER
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 FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
22. 22. 20.How will you be able to cope working such long shifts? You will be rostered to
operate flights that can be up to 14 hours long. Your duty can start at 2AM or 9PM.
Focus on how you generally deal with tiredness and stress. End on a positive note.
SAMPLE ANSWER ʻI like that even if sometimes the shifts are long, there will be
enough days off to recover. I started working out 2 years ago and found that it greatly
improved my resistance. I have been working 6 days a week from 9 to 5 and I am
looking forward to have more flexibility with my time.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
23. 23. 21.How long do you expect to work for us if hired? This is the moment to talk
about beginning a career with the airline. Talk about your career goals and your long-
term plans. Do not discuss about planning to work with the airline just until you get
enough experience to be hired by a bigger airline. Keep it short and do not be specific,
otherwise you put an expiration date on your career plans with them. SAMPLE
ANSWER ʻI worked for my previous employer for 5 years. This demonstrates that I
am a loyal person. I plan to continuously grow, learn and improve myself and I will be
happy to work as long as possible in an environment that keeps me challenged.ʼ
YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
24. 24. 22.What did you do to prepare for this interview? This is a perfect opportunity to
tell them about the concerns youʼve had and what have you been doing to address
them. You want to come up as somebody who has researched not only the job, but
also the airline and the aviation industry in general. Nobody wants to hear that you just
rolled out of bed and showed up at the interview hoping for the best. SAMPLE
ANSWER ʻI have been reading the aviation news online and I subscribed for your
airlineʼs newsletter. Iʼve also done some research on the life in Dubai and the work
life of flight attendants.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
25. 25. 23. Are you applying for any other airlines? What if more than one airline offers
you the job? Make sure that your answer stays professional. Be honest, but keep it
short. Keep your focus on the airline you interview for and what you can do for them.
SAMPLE ANSWER ʻI will consider all the factors in my decision making and I will
chose the employer which best fits my career aspirations. Your airline seems to be
such a place for me.ʼ YOUR ANSWER
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FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight
Attendant Central. All rights reserved.
26. 26. 24.Why should I hire you? This is the time to sell yourself! It is all about how you
fit into the position, not how the position fits with you. Talk about your skills and
strengths that will benefit the company. Do not be general or desperate and answer
with: ʻBecause I need a jobʼ or ʻ I think it could be a nice to travel for freeʼ. This
question is not about you, it is about what you can do for them. SAMPLE ANSWER
ʻYou should hire me because I have the expertise and experience in the area of
customer service. I aim for excellence in everything I do, and I will give my full
energy to achieve outstanding service for your customers. I have reached and
exceeded all my targets and customer expectations in my previous job by offering
personalized care, attention to details and upbeat energy in my work.ʼ YOUR
ANSWER _________________________________________________________
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