Online
shopping
SKILLS
LEVEL NUMBER LANGUAGE
Intermediate B1_1044X_EN English
Goals
■ Practise talking about
different types, and the
advantages and
disadvantages, of online
shopping
■ Practise giving your
opinion of online shopping
and its future
■ Practise talking about
security when shopping
online
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We live in a world of convenience.
We can have whatever we like
delivered at the push of a button – all
thanks to online shopping.
There are many benefits to this
availability, but what are the costs?
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Warm up discussion
Discuss what you regularly buy
online.
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Online shopping vocabulary
payment
trusted basket
password checkout
availability offer
value refund
products
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Sentences
You should only purchase those items
from trusted sellers.
A secure password is essential for
online shopping.
There is a limited availability of that
item in your region.
Many find better value shopping online.
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Sentences
Click here to add the shampoo to your
shopping basket.
If you have selected your items please
proceed to the checkout.
I'm not satisfied and request a refund.
Is this offer still available?
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Types of online shopping
Online shopping takes many forms these days. With the convenience of electronic
payments, global trade and logistics, goods can be purchased and sent from across
the world. Chances are you can name a website which sells each of the goods and
services below.
■ Books
■ Flights
■ Food (groceries)
■ Food (restaurant)
■ Electronics
■ Clothes
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review
Her goods were damaged so she left a bad review for the seller.
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offer
Some online shopping sites allow you to bid or make an offer on goods.
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shipping
James tried to locate a seller in his area to reduce the costs of shipping.
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Fill the gaps
Fill in the gaps in the extract.
groceries
You can buy nearly anything online these days.
With the development of _______________ security
payments and better ways of shipping, prices of
online goods have _______________. shopping
Many people now even buy their _______________ electronic
online. Supermarkets offer competitive rates
with options for home delivery. For busy families disappointed
_______________ trips can be complicated and this
decreased
can be a great time saver.
There are some disadvantages to online
shopping however. It is easy to feel
_______________ when the reality of the purchase
doesn’t match expectations. There are also
_______________ issues with online shopping. Only
shop from trusted websites.
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Online shopping
You have discussed what you buy online. Now explain why you
choose to buy online rather than in a shop.
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Groceries
Would you buy groceries like
fruit and vegetables online?
Why or why not?
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Online shopping: advantages
Online shopping is beginning to overtake traditional retail shopping as the most
common way to buy goods. This is a result of the many clear advantages online
shopping has over traditional retail shopping.
Advantages of online shopping
Convenience – purchased items can
be with us very quickly.
Range – more choice in goods and
items than ever before in history.
Price – the price of goods online is
often lower than it is in traditional
retail stores.
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electronic
Online shopping is entirely simple thanks to electronic payments.
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availability
There has been a great increase in the availability of many goods thanks
to online shopping.
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speed
We can have items we need delivered with great speed.
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Explain to the teacher
Why do you think goods bought online are cheaper than those
bought in shops?
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Benefits of online shopping
Discuss what some of the benefits are of shopping online.
better value
greater choice
and more convenience
options
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Talk to the teacher
There are certain things that we
can only buy in person.
In the future, what products do
you think will make the switch to
online only?
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Discuss
In the future, do you think that we will buy more or less online?
Discuss the statements below.
In the future everything Online shopping has
will be available to many consequences for
purchase online. the environment.
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Online shopping: disadvantages
There is a price for convenience. Online shopping has some disadvantages that
modern shoppers should be aware of.
Disadvantages of online shopping
Safety – there are risks involved in
sharing your financial details and
making payments online.
Fees – there are often extra fees
involved when paying for things online.
Disappointment – sometimes the
item you ordered might not be exactly
what you imagined or were told.
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Impulse buying
Many find online shopping can be addictive. It is easy to click a few buttons and buy
things on impulse.
I think I regret this dress – it was definitely an impulse buy.
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refund
She couldn‘t get a refund, even though the shoes didn‘t fit.
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connection issues
The connection issues meant she missed out on the sale price.
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trusted website
It is important to use trusted websites to keep your details secure.
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Describe the pictures
Discuss the reasons why online shopping can sometimes be
disappointing.
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Review
Read the review below.
The glasses are well-made, but that is the only positive
about my experience purchasing spectacles from this
seller.
Firstly, I ordered the Sandy Dunes shade and clearly
received the Midnight Black colour. Black glasses just
don’t suit my face! The website mentioned that these
glasses came with a case. There was no case provided
with this delivery. All attempts to contact the seller
have taken days to be replied to. There is no offer of a
refund. What a waste of time, not to mention €200. Rip
off.
Do not buy from this seller!
Do you think it is a fair review?
Why is it important for online shoppers to write reviews of their
purchases?
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Write a review
It’s time to write a review of your own! Aim to write 150 words.
Pick one of the products and scenarios below and leave a review.
Be sure to explain your experience in detail and give a
recommendation at the end of other shoppers.
These books were This pizza may be 10
These glasses are not I ordered the wrong
delivered without any minutes late, but it
the ones I ordered. size!
problems. really is delicious.
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Dictogloss
Your teacher is going to read to you.
Write down what you hear them say.
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Reflect on the goals
Go back to the second slide of the lesson and check
if you have achieved all the goals of the lesson.
yes no
_______________________________ _______________________________
_______________________________ _______________________________
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Reflect on this lesson
Think about everything you have seen in this lesson.
What were the most difficult activities or words? The easiest?
+ _______________________________
_______________________________
+ _______________________________
_______________________________
– _______________________________
_______________________________
– _______________________________
_______________________________
If you have time, go over
the most difficult slides again
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34 [Link]
Exercise p. 12
1. electronic, 2. decreased, 3. groceries, 4. shopping, 5. disappointed 6. security
Answer key
35 [Link]
Exercise p. 31
It might be hard to imagine when you enter your financial details and
press the checkout button, but online shopping can have an impact on
the environment. The many delivery trucks which work daily to bring the
ever-growing numbers of orders and packages to people’s doors all
contribute to emissions and urban pollution.
It is not just emissions that grow as a result of online shopping. Online
retailers need to keep the goods they sell undamaged during transit from
the warehouse to the delivery point. To protect the goods of their
customers, huge amounts of cardboard, plastic and foam are required.
Transcription
Homework
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Write a complaint
You have recently bought an item online from an online retailer.
You are very disappointed with your purchase.
Write an email complaining about your purchase - what will you
request as compensation?
– □ ×
To: customerservice@[Link].
Subject: Complaint for purchase #45643
To whom it may concern,
I am writing to make a formal complaint about my purchase….
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Compare the advantages and disadvantages
Summarise the advantages and disadvantages of online
shopping.
Try to use vocabulary from the lesson and write in full
sentences.
Advantages Disadvantages
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