must provide high-quality products with leading-edge performancecapabilities
to survive, much less prosper. The automotive industry is no exception.There
is intense pressure to produce high-performance at minimum-
costs4.Companies attempting to adopt WCM have developed a statement of
corporatephilosophy or mission to which operating objectives are closely tied.
A generalperception is that when an organization is considered as world-
class, it is alsoconsidered as the best in the world. But recently, many
organizations claim that theyare world-class manufacturers. Indeed we can
define world class manufacturing as adifferent production processes and
organizational strategies which all have flexibilityas their primary concern5. For
example Womack et al.6defined a lead for quantifyingworld class. Instead
Oliver et al.7observed that to qualify as world class, a plant had todemonstrate
outstanding performance on both productivity and quality measures.Summing
up we can state that the term World-Class Manufacturing (WCM) means
thepursuance of best practices in manufacturing. On the other hand we would
like to4.De Felice F., Petrillo A. Productivity analysis through simulation technique to optimize an automated
assembly line.Proceedings of the IASTED International Conference, June 25 - 27, 2012 Napoli, Italy. Applied
Simulation and Modelling(ASM 2012) DOI: 10.2316/P.2012.776-048 – pp 35-42.5.Haynes A. Effect of world class
manufacturing on shop floor workers, Journal European Industrial Training 1999; 23(6)300–309.6.Womack J. P.,
Jones D. T., Roos D. The Machine that Changed the World (Rawson Associates, New York, 1990).7.Oliver N.,
Delbridge R., Jones D., and Lowe J. World class manufacturing: Further evidence in the lean production
debate,British Journal of Management 5(Special issue) (1994) S53–S63.2
note that one of the most important definition is due to Schonberger. He
coined theterm “World Class Manufacturing” to cover the many techniques
and technologiesdesigned to enable a company to match its best
competitors8.When Schonberger first introduced the concept of “World Class
Manufacturing”, theterm was seen to embrace the techniques and factors as
listed inFigure 1.1. Thesubstantial increase in techniques can be related in
part to the growing influence ofthe manufacturing philosophies and economic
success of Japanese manufacturersfrom the 1960s onwards. What is
particularly interesting from a review of theliterature is that while there is a
degree of overlap in some of the techniques, it is clearthat relative to the
elements that were seen as constituting WCM in 1986, the term hasevolved
considerably.Fig. 1.1:The growth of techniques associated with the WCM
concept8.Schoenberger R.J. World class manufacturing: the lessons of simplicity applied, New York: Free
Press, p. 205, 1986.3
Fig. 1.2:WCM Model by SchonbergerThesetechniques have been known for a long
time, but with Schonberger, a perfectlyintegrated and flexible system was
obtained, capable of achieving companycompetitiveness with products of high
quality. The WCM model by Schonberger isillustrated here above inFigure
1.2.According to Fiat Group Automobiles, “World Class Manufacturing (WCM)”
is: astructured and integrated production system that encompasses all the
processes ofthe plant, the security environment, from maintenance to logistics
and quality. Thegoal is to continuously improve production performance,
seeking a progressiveelimination of waste, in order to ensure product quality
and maximum flexibility inresponding to customer requests, through the
involvement and motivation of thepeople working in the establishment.The