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Guest Room Cleaning SOP Guide

The document outlines the standard operating procedures (SOP) for cleaning a guest room at a hotel. It lists 18 specific steps for housekeeping staff to follow, including making the bed, dusting from corners to the center of the room, cleaning bathroom items, inspecting items for damage or lost items, and reporting any issues to a supervisor once the room is locked up.

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Ajaypal Singh Rawat
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376 views1 page

Guest Room Cleaning SOP Guide

The document outlines the standard operating procedures (SOP) for cleaning a guest room at a hotel. It lists 18 specific steps for housekeeping staff to follow, including making the bed, dusting from corners to the center of the room, cleaning bathroom items, inspecting items for damage or lost items, and reporting any issues to a supervisor once the room is locked up.

Uploaded by

Ajaypal Singh Rawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

SOPs for Cleaning the Guest Room

The SOP for cleaning the guest room is given below. Once the staff enters
the room and starts the housekeeping work, he must −
 Not use guest room linen as a door stopper or for cleaning and dusting the room.

 Keep the guest room door open while working.

 Open the curtains and patio door.

 Assemble the furniture and place appropriately.

 Keep the vacuum cleaner and other cleaning apparatus in the room.

 Check the type of bed.

 Take the bed linen of appropriate size and place it on the nearest chair.

 Remove previous bedspread and place on the chair.

 Inspect the bed and pillows for their condition as well as for any lost-and-found.

 In case of checkout room, deposit the left guest items to the floor supervisor. If the room is still occupied by the guest, place the item such
that it is safe as well as visible to the guest.

 Put soiled sheets and pillow covers in the soiled linen cart of the trolley.

 Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley.

 Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform.

 Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Let them soak the chemicals from the liquid.

 Make the bed.

 Start dusting from an extreme inside corner of the room and work outwards.

 Clean wipe TV.

 Straighten the guest items.

 Sweep the room and patio floor.

 Mop the room and patio floor.

 Clean the glasses, mugs, and tray.

 Sanitize glasses, mugs, telephone device, and TV remote.

 Inspect the condition of bathroom slippers and bathrobe. Replace if soiled.

 Close the patio door.

 Close all the curtains.

 Clean the entrance door.

 Close and lock the room door.

 Report any damage spotted to the supervisor.

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