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Genpact Operations Role Overview

The document summarizes a job posting for an operations role at Genpact to provide customer service support for an Australian client. The position requires strong processing skills, the ability to work flexible shifts, and a positive attitude when handling customer inquiries. Key responsibilities include efficiently processing finance requests, clearly communicating with customers, escalating issues appropriately, and maintaining good relationships internally. The ideal candidate will have excellent English and email skills, be detail-oriented, able to work as part of a team or independently, and able to adapt to changing volumes.

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Majin Bala
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39 views3 pages

Genpact Operations Role Overview

The document summarizes a job posting for an operations role at Genpact to provide customer service support for an Australian client. The position requires strong processing skills, the ability to work flexible shifts, and a positive attitude when handling customer inquiries. Key responsibilities include efficiently processing finance requests, clearly communicating with customers, escalating issues appropriately, and maintaining good relationships internally. The ideal candidate will have excellent English and email skills, be detail-oriented, able to work as part of a team or independently, and able to adapt to changing volumes.

Uploaded by

Majin Bala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Job Purpose & summary:

The objectives of this Genpact operations unit have to tie into the overall aims of client. The group
aims to provide a high standard of service for client and therefore its end clients in Australia.

The positions operate in a dynamic environment and are well suited to those with strong
processing skills and a positive, ‘can do” attitude. The candidate must also be willing to work
flexible and varying shifts through the year and also must react positively, patiently and effectively
to calls seeking clarifications, have a customer centric approach in problem solving.

Key Accountabilities:
 To be able to work well on Commercial & Equipment Finance requests sent by the channels
 To be quick and detailed in interpreting the request of the customer
 Work well in the current frame of things & have the ability to escalate when required
 Should have a customer focused approach & should be able to resolve issues.
 Good Communication skills required
 Relationship management ability with internal customers
 Quick Learner, Energetic & Self Starter

Knowledge Requirement

Knowledge/Qualification

 Good English Comprehension Skills


 Excellent Email Writing Skills
 Good Attention to Detail
 Good analytical skills
 Comprehend the issue & should be a problem solver
 Relationship management ability with internal customers
 High customer service orientation
 Strong team player
 Able to work under pressure
 Ability to respond to stretch situations of volume spikes as and when the need arises
Technology

MS Office (Word & Excel) and Lotus


Processes & Policies

 Understanding of Banking and Lending Operations


 Understanding of regulatory compliance

Skills Requirement/Process Details/Eligibility


Desired Skills
Good Communication
Quick Learner, Energetic & Self Starter
PC and MS Office
Good interpersonal skills and ability to work independently
Good analytical skills and strong customer focus.

Process Details
Shift Type Early Morning – Day
Shift Timings 4 AM – 6 PM window
Fixed Shifts No
Weekends Off Yes
OJT (Australia) N/A
Location N/A

Eligibility Criteria
Max age 3 Years
Work Ex 80% - 0-1 years in Banking only | 20% - 1+ year of experience
Qualification/ Commerce Graduate
Requirement

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