BHARAT SANCIIAR NIGAM LIMITED CORPORATE OFFICE
(A Govemment of India Enterprise)
Establishment CelI
Bharat Sanchar Bhawan
H.C. Mathur New Delhi-0l
1-02y2020-PAT (BSNL)
Dated 23.03
lo,
All Heads of Telecom Circles &
All heads of other Administrative units
Bharat Sanchar Nigam Limited
Subject: Emergency instructions in view of COVID .19.
Sir,
n supersession of this office letter of even number dated 20.03.2020,
f
I am difec{ed to
endorse the DPE oM No. DpE-N o.1eo37|2}14-GM-FTS-1867 dated 22.03.202o
anJ fottowing
tmportant instructions are being issued for immediate compliance
of all field units. These
instructions are varid tifi 3lstMarah 20102 unress untir conveyed
otherwise.
1. Most of the states have declared a lock down ti 31st March 2020. Terecom comes unoer
essential services. we have to ensure that our Network keeps running
inJ t'r.
safety and health of our employees are taken care of. "iirr"""r.
Our top most priority should be -
a) All network Elements from BTS and upwards have to be maintained in cM.
b) All telephone Exchanges and its infra have to be maintained ( Voice and Data servrng
Network elements to avoid community outages
)
c) All oFC connecting BTs/Bsc/MSC/Exchangeslosnrras & oLTs/MplSicore network and
transport network (Priority inter circle, inter SSA, intra SSA connecting
^ -
2. Ensure all staff, who will be doing emergency duties, are well aware auo-utnetrnork elements;
precautions to oe
taken to avoid CoVID 19. Ensure that enough masks are there for them
and sanitisers are
available. Proper arrangement of water and soap shall arso be made in
be ensured that crowding is not done and enough space (at least
a ouitoinjs. t is to
2 m) is maintaineiLetween
two employees.
Salary for the month of February 20 is being released today.
4.
9ir9le? are empowered to spend one tenth of totar amount ihat was spent in hiring of vehicres
in 18-1 9 till 30b April 2020 flom todav onwards.
R?garding the availability of vehicles for running of services following
measures shall be
taken-
a) Staff and officers may be allowed to use personal vehicles. Reimbursement at the rate of
Rs.10 per km for 4 wheerers and Rs.s per km for two wheerers is approved
based on serf-
certified vouchers to attend the work in the case of lockdown states/cities.
b) Retired officials can be engaged for driving departmental vehicles for one month time at
the rate of Rs.15000i- , Rs. 12000/- and Rs. 1 oooo/- for class A, B and
.
c) Drivers can be hired @ Rs.SOo per day from market tiil SO* ApiiiioZo.- c cities, respectivery.
o- rJo rngency tunds are being released today to circles.
cGMs are empowered to utilize this
runos ro ensure smooth running of essential relecom services as
meniioned above.
7. circles may-utilize upto fifty percent of this amount till
31"tmarch, 2o2o and balance amount
in April. 2020.
8. CGMs will have to olan for
a) Work from home supporVtraffic analysis/alarm identification mainly for core network
components. This is possible, if staff is identified for each NW elemeni
and provided VpN
over BB to his/her existing BSNL BB connection.
b) Manning for physical activity for all such locations including infra upkeep ( includes non-
core location up to RSU as well )
c) On call staff for resolution of issues from rural locations to urban locations including flbre
and cu cable network.
d) Running of Telecom services of Hospitals, Police stations, District Administrations, Banks
and other important utility services in the city.
Regd, & Corporate Oflice: UO".", a"o"O
wehsite: www-hsnl.co.in- cornorate rdentitv Number (CIN): u74g99Dr,2000G
or1o773g
BHARAT SANCIIAR NIGAM LIMITED CORPORATE OFFICE
(A Govemment of India Entemrise) Establishment CeIl
Bharat Sanchar Bhawan
H.C. Mathur Lane, New Delhi-Ol
9. CGMs will have to ensure OFC route party continue to work. Contraclors can be paid some
amount from the contingency funds or it is to be managed by giving Temporary Advance to
our ofiicers.
10. The CSCs need not be opened in the cities where lockdown is ordered and the messages are
to be sent to the customers to avail BSNL online services including downloading BSNL mobile
app for all services including bill payment. ln all other cities also visit to CSC be discouraged
and manning of CSCs should also be done on skeleton manner.
''11. The pay by date will be extended for retail customers as per the schedule already circulated
by CFA unit. Customers to be encouraged for online payments.
'12. For Enterprise segment, the customers to be approached / contacted to make the payment
online and intimate details to a dedicated email account.
Circle shall make anangement to monitor these email accounts.
13. Various NOC teams must continue to review the traffic at each Node and carry out the
augmentation wherever possible based on traffic loading by the respective CGMs.
14. The GSM Nodal centres should be manned by skeletal staff/officers. For rest of staff & ofiicers,
remote access is to be provided through VPNoBB and they can work from home. CGMs can
empower SSA heads for sanctioning FFTH connections or VPNoBB to any staff to work from
home. These connections will stop working after 30b April 2020 unless until.stated otheruise.
15. For GSM MSCs/HLRs also, above method of operation is to be adopted.
16. For critical BTSs, call teams should be available in case of faults to attend.
17. All offices which are not directly involved in the maintenance of Network Operations shall
operate on the principle of work from home on 24X7 basis on Telephone, Mobile and Email
so that unhindered support to field formations is maintained. Respective CGMs are authorised
to take decision in this respect.
18. In order to ensure that the Network continues to run smoothly, each Circle office shall operate
a control room. All SSAs will have a nodal officers as SPOC for communication to control
room.
Following officers shall constitute the control room in Corporate Office-
1. MrKDLakhmani,PGM(CN) For Transmission Network and LC.
Mr L M Sanwal, PGM(CM-NOW) For Mobile Services
Mr Rajesh Gupta, GM (NOW-CFA) For Fixed line services.
4. Mr P C Bhat, Sr. GM (CBB) For Financial Resources.
Mr. Saurabh Tyagi, Sr. GM (Estt.) For HR Matters
Theses instructions shall come into effect immediately.
This is issued with the approval of Competent Authority.
Yours faithfully,
ffit*
[Sanjeev Kfmat]
Asstt. General Manager (Esft.l)
Tel. No. 23037477
Copy to:
1. ST.PPS to CMD, BSNL, New Delhi.
2. ST.PPS to All Directors, BSNL Board.
3. CVO, BSNL CO, Eastern Court Complex, Janpath, New Delhi.
4. CS & CGM (Legal) i All PGMs/Sr. GMs/GMs in BSNL CO New Delhi.
5. BSNL lntranet. / Guard File.
Regd, & Corporate Olfice: Bharat Sanchar Bhavan, H.C. Mathur Lane, Janpath' New Delhi-l
Wehsite: wrur.bsnl.co.in. Cornorate Identitv Numher (CTNI: II74899DT,2000GOT107?39
l
I
DPE- No 10037 12014-GM-FIS-1867
Governnent of India
Ministry of Hearry Industries & Public Enterprises
Depaftment of Public Enterprises
Public Enterprises Bhawan,
Block no. 14, CGO complex, Lodhi Road, New Delhi-110003.
Dated 22nds March. 2020
OFFICE MEMORAI{DT]M
Subject: Preventive measures to be taken to contain the spread of COVID19 by the
Central Public Sector Enterprises (CPSEs).
In view of Department of Personnel & Training OM no. I1013/9/2014-Estt-(A-III) dated
22.03.2O2O, on the above-mentioned zubject, the following firther directions are issued:
(1) Heads of CPSEs may draw up a Roster of Staff (a11 officers and e4loyees,
including executives, non-executives, consultants, contractual and eutsourced
enployees) who are required to render essential services within each CPSE
(Keeping in view the work/production exigencies). They alone may be asked to
attend the Office/Unit from 23'd March until 3l$ March, 2020 ' \n other words,
the CPSEs should function with skeletal staff. The officials who are working from
home should be available on telephone and electronic means ofcommunication at
all times. They should attend office if called for, in case of any exigeqcies of
work.
(ii) These instructions shall not apply to the Officers and employees engaged in
essentiaVemergency services and those directly engaged in taking measures
to control qiread of COVID 19.
(iiD These instructions shall be applicable with immediate effect.
2 All administrative Ministries/Departments concemed with the cPSEs are requested
to advise their respective CPSEs zuitably in this regard and obtain a compliance report from
them
@avanesh Kr Sharma)
Deputy Secretary to the Government oflndia
Tel: 01 l-2436-3066
To
All Secretaries of the Ministries/Departments concemed with the CPSEs
All CMDs of CPSEs.
Copy to -
{i)Seoetary, Department of Persorurel & Training, North Block, New
Delhi - w.r.t. O.M. No. ll0l3l9l20l4-Estt (A-l1l) dated 22nd Marc*a2020
( i i ) Prime Minister's Office/Cabinet Secretariat
( i i i ) PS to Honble Minister GI&PE)
( i v ) PS to Honble Minister of State (III&PE)
(v ) Senior Tech. Director, NIC, DPE
