BGCSE Office Procedures MCQ’s
For each question there are FOUR possible answers labeled A, B, C and D. Choose the ONE answer you consider
correct.
1. All of the following are time management techniques except one. Which one?
A. Completing jobs with little or no supervision
B. Developing strategies for avoiding time wasters
C. Establishing priorities
D. Planning your work in an orderly manner
2. What is the main goal of a business?
A. To earn a profit
B. To give dividends to stockholders
C. To provide services
D. To sell goods
3. Data processing is the collecting, organizing, and summarizing of data. In what form is this generally done?
A. Alphabetic
B. Numeric
C. Report
D. Technical
4. Which of the following best describes job orientation?
A. Having all employees assess the job and company
B. Introducing a new company and job to its employees for the first time
C. Introducing new information to the management team of a company
D. Placing employees of a company on probation
5. The main basic communication skills needed in business are
A. Computer skills, math, reading, writing
B. Handwriting, math, reading, speaking
C. Keyboarding, computer skills, math
D. Reading, writing, speaking, listening
6. Which ONE of the following deductions is required of employers by law?
A. Credit union dues
B. Group health insurance
C. National insurance
D. Retirement contribution
7. What type of earning is an employee making if his/her earnings are based on a percentage of money paid for
sales performance?
A. Commission
B. Hourly wage
C. Piece rate
D. Salary
8. All of the following are guaranteed methods of payment except one. Which one?
A. Cashier’s check
B. Certified check
C. Personal check
D. Traveler’s check
9. Knowles, Jones and Co. purchased several pieces of office furniture from Palmdale Furniture. What name is
given to the document they received requesting payment?
A. Bill of lading
B. Invoice
C. Stock requisition
D. Stock registration
10. Lowe’s Pharmacy Warehouse maintains an exact count of the items on hand. Inventory records are adjusted
for each shipment received and all out-going items. What type of inventory system is this?
A. Annual inventory system
B. Daily inventory system
C. Periodic inventory system
D. Perpetual inventory system
11. You need a software package that will allow the office clerk to organize, move around, retrieve, and file data.
The package selected must allow the clerk to arrange data in desired order, update records, and compile data in
report form which type of software should you suggest to meet the needs of your office?
A. Database management
B. Electronic spreadsheet
C. Desktop publishing
D. Word processing
12. Which letter style omits the salutation and the complimentary close?
A. Modified block
B. Block
C. Simplified
D. Indented
13. Which side margins should be applied to a memorandum?
A. 1 inch
B. 1 ½ inches
C. 2 inches
D. ½ inch
14. Which of the following is an example of a mailing notation?
A. ATTENTION
B. PRIVATE
C. POSTSCRIPT
D. REGISTERED
15. All of the following are special features of file folders except one. Which one?
A. Fasteners
B. Labels
C. Scoring
D. Tabs
16. In what time zone is the Bahamas located?
A. Atlantic
B. Central
C. Eastern
D. Pacific
17. Which of the following is NOT an operator assisted call?
A. Collect call
B. Calling-card call
C. Person to person call
D. Station to station call
18. When filing a document, the second step is determining the name, subject, or other caption under which you
file the correspondence. What is this process called?
A. Coding
B. Indexing
C. Inspecting
D. sorting
19. What type of file is a desktop calendar with notes of upcoming events?
A. Alphabetic file
B. Miscellaneous file
C. Reading file
D. Tickler file
20. Which of the following mails would normally be sent FIRST CLASS?
A. Magazines
B. Letters
C. Newspapers
D. Packages
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