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Discovery Issues: SSH, SNMP, WMI Errors

This document contains a summary of discovery issues encountered when monitoring various devices and services. It lists whether the issue, device, and services involved were found to be alive and active, and details any errors that occurred along with recommended action items to address each issue.

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NagaPrasannaKumarKakarlamudi
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2K views7 pages

Discovery Issues: SSH, SNMP, WMI Errors

This document contains a summary of discovery issues encountered when monitoring various devices and services. It lists whether the issue, device, and services involved were found to be alive and active, and details any errors that occurred along with recommended action items to address each issue.

Uploaded by

NagaPrasannaKumarKakarlamudi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
  • Log and Error Table Analysis: The document provides detailed tables of log and error analyses, covering various login and command failures across network and server credentials.

ServiceNow Official Documentation For more info MADRID NEWYORK KINGSTON JAKARTA

IS IS
ALIVE ACTIVE WBE
DISCOVERY ISSUE ? ? SSH SNMP VMAPP M WMI SSH ERROR WMI_ERROR SNMP_ERROR ACTION ITEM
Authentication failure with the local
wmi credentials failed 1 1 0 0 0 0 1 MID server service credential. remediate with windows team

device refused all classify ports 1 0 0 0 0 0 0 need to open wmi, ssh or snmp

Authentication failure with the


local MID server service credential. 1 0 0 0 0 0 0 need to open wmi, ssh or snmp
snmp credentials failed 1 1 0 1 0 0 0 remediate with network team
No valid credential found for
types [SSH Password,SSH Authentication failure with the local
ssh credentials failed 1 1 1 0 0 0 0 Private Key] MID server service credential. remediate with unix team
No valid credential found for
types [SSH Password,SSH
ssh credentials failed 1 1 1 0 0 0 0 Private Key] remediate with unix team

Authentication failure with the Authentication failure with the local


local MID server service credential. 1 1 0 0 0 0 1 MID server service credential. remediate with windows team
SNMP probe timed out. Target
is either unreachable or there
snmp credentials failed 1 1 0 1 0 0 0 are no valid credentials for it. remediate with network team
PowershellProcessRunner was PowershellProcessRunner was
interrupted to complete in 600 interrupted to complete in 600
seconds 1 1 0 0 0 0 1 seconds remediate with windows team
PowershellProcessRunner was
interrupted to complete in 600
wmi credentials failed 1 1 0 0 0 0 1 seconds remediate with windows team
PowershellProcessRunner
terminated due to interrupt
wmi credentials failed 1 1 0 0 0 0 1 java.lang.InterruptedException remediate with windows team
No valid credential found for
types [SSH Password,SSH Authentication failure with the local
ssh credentials failed 1 1 1 0 0 0 1 Private Key] MID server service credential. remediate with unix team
Unable to cast object of type
'System.__ComObject' to type
'System.Management.IWbemService
wmi credentials failed 1 1 0 0 0 0 1 s'. remediate with windows team
no response 0 0 0 0 0 0 0 validate IP. consider firewall
PowershellProcessRunner PowershellProcessRunner
terminated due to interrupt terminated due to interrupt
java.lang.InterruptedException 1 1 0 0 0 0 1 java.lang.InterruptedException remediate with windows team
The remote procedure call failed.
(Exception from HRESULT:
wmi credentials failed 1 1 0 0 0 0 1 0x800706BE) remediate with windows team

Cannot connect, status is


TCP_CONNECTION_DROPPED.
Connection unexpectedly
ssh credentials failed 1 1 1 0 0 0 0 closed by SSH server remediate with unix team
No valid credential found for
types [SSH Password,SSH
snmp credentials failed 1 1 1 1 0 0 0 Private Key] remediate with network team

Cannot connect, status is


SSH_PROTOCOL_FAILURE.
Received server DISCONNECT
message: DISCONNECT: code:
11, reason: Connection closed
by application, description: Authentication failure with the local
ssh credentials failed 1 1 1 0 0 0 1 Access denied. MID server service credential. remediate with unix team
Connection failed to WMI service.
wmi credentials failed 1 1 0 0 0 0 1 Error: Permission denied remediate with windows team
No valid credential found for SNMP probe timed out. Target
types [SSH Password,SSH is either unreachable or there
snmp credentials failed 1 1 1 1 0 0 0 Private Key] are no valid credentials for it. remediate with network team
SNMP probe timed out. Target
is either unreachable or there
snmp credentials failed 1 1 1 1 0 0 0 are no valid credentials for it. remediate with network team
& : AuthorizationManager check & : AuthorizationManager check
failed.At line:1 char:100+ ... failed.At line:1 char:100+ ...
ll_PID=$pid; & ll_PID=$pid; &
'scripts\PowerShell\PSScript.ps1' 'scripts\PowerShell\PSScript.ps1'
-computer'10.115.113.191' -s ...+ -computer'IP ADDRESS' -s ...+

~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~+ CategoryInfo : ~~~+ CategoryInfo :
SecurityError: (:) [], SecurityError: (:) [],
PSSecurityException+ PSSecurityException+
FullyQualifiedErrorId : FullyQualifiedErrorId :
UnauthorizedAccess 1 1 0 0 0 0 1 UnauthorizedAccess remediate with windows team

Unable to cast object of type


'System.__ComObject' to type
Authentication failure with the 'System.Management.IWbemService
local MID server service credential. 1 1 0 0 0 0 1 s'. remediate with windows team

Unable to cast object of type Unable to cast object of type


'System.__ComObject' to type 'System.__ComObject' to type
'System.Management.IWbemServi 'System.Management.IWbemService
ces'. 1 1 0 0 0 0 1 s'. remediate with windows team

Error evaling
C:\Windows\TEMP\GenerateWMIScr
iptJS_WMI_FetchData538847694647
wmi credentials failed 1 1 0 0 0 0 1 1119030.js: Expected ';' remediate with windows team

Unable to cast COM object of type


'System.__ComObject' to interface
type
'System.Management.IWbemService
s'. This operation failed because the
QueryInterface call on the COM
component for the interface with IID
'{9556DC99-828C-11CF-A37E-
00AA003240C7}' failed due to the
following error: The RPC server is
unavailable. (Exception from
wmi credentials failed 1 1 0 0 0 0 1 HRESULT: 0x800706BA). remediate with windows team
Connection failed to WMI service. Connection failed to WMI service.
Error: Permission denied 1 1 0 0 0 0 1 Error: Permission denied remediate with windows team
No valid credential found for
types [SSH Password,SSH
ssh credentials failed 1 1 1 0 0 1 0 Private Key] remediate with unix team
Cannot connect, status is
SSH_CONNECTION_FAILURE.
Timed out while waiting for
ssh credentials failed 1 1 1 0 0 0 0 SSH protocol ID string remediate with unix team
Authentication failure with the local
wmi credentials failed 1 1 1 0 0 0 1 MID server service credential. remediate with windows team
No valid credential found for SNMP probe timed out. Target
types [SSH Password,SSH Authentication failure with the local is either unreachable or there
snmp credentials failed 1 1 1 1 0 1 0 Private Key] MID server service credential. are no valid credentials for it. remediate with network team
Authentication failure with the local
wmi credentials failed 1 1 0 0 0 1 1 MID server service credential. remediate with windows team

& : AuthorizationManager check


failed.At line:1 char:100+ ...
ll_PID=$pid; &
'scripts\PowerShell\PSScript.ps1'
-computer'IP ADDRESS' -scr ...+

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~+ CategoryInfo :
SecurityError: (:) [],
PSSecurityException+
FullyQualifiedErrorId :
wmi credentials failed 1 1 0 0 0 0 1 UnauthorizedAccess remediate with windows team

Cannot connect, status is


TCP_CONNECTION_FAILURE.
Failed to connect TCP:
Connection timed out: no
snmp credentials failed 1 1 1 1 0 0 0 further information remediate with network team
wmi credentials failed 1 1 0 0 0 0 1 remediate with windows team
Exception of type Exception of type
'System.OutOfMemoryException' 'System.OutOfMemoryException'
was thrown. 1 1 0 0 0 0 1 was thrown. remediate with windows team

Cannot connect, status is


SSH_PROTOCOL_FAILURE.
Invalid USERAUTH_FAILURE
packet received: ByteBuffer:
position(1), limit(1), capacity(1)
0000: 33 3
ssh credentials failed 1 1 1 0 0 0 0 As ASCII: 3 remediate with unix team
Cannot connect, status is
SSH_PROTOCOL_FAILURE.
Received server DISCONNECT
message: DISCONNECT: code:
11, reason: Connection closed
by application, description:
ssh credentials failed 1 1 1 0 0 0 0 Access denied. remediate with unix team

gwmi : Could not get objects from


namespace root\default. The RPC
server isunavailable. (Exception from
HRESULT:
0x800706BA)AtE:\servicenow\MID
Server
name\agent\scripts\PowerShell\WM
IFetch.psm1:363char:20+ $reg
= gwmi -list -computer $computer
-credential $cred-namespace r ...
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~+ CategoryInfo :
ObjectNotFound: (:) [Get-
WmiObject], COMException+
FullyQualifiedErrorId :
INVALID_NAMESPACE_IDENTIFIER,M
icrosoft.PowerShell.Commands.Get
WmiObjectCommandYou cannot call
a method on a null-valued
wmi credentials failed 1 1 0 0 0 0 1 expression. remediate with windows team
Write-Output : The term 'Write-
Output' is not recognized as the
name of acmdlet, function, script Write-Output : The term 'Write-
file, or operable program. Check Output' is not recognized as the
the spelling of thename, or if a name of acmdlet, function, script
path was included, verify that the file, or operable program. Check the
path is correct and try again.At spelling of thename, or if a path was
line:1 char:60+ & included, verify that the path is
{ [Console]::OutputEncoding = correct and try again.At line:1
[Text.UTF8Encoding]::UTF8; Write- char:60+ &
OutputSNC_Powe ...+ { [Console]::OutputEncoding =
[Text.UTF8Encoding]::UTF8; Write-
~~~~~~~~~~~~+ OutputSNC_Powe ...+
CategoryInfo : ~~~~~~~~~~~~+
ObjectNotFound: (Write- CategoryInfo : ObjectNotFound:
Output:String) [], (Write-Output:String) [],
CommandNotFoundException+ CommandNotFoundException+
FullyQualifiedErrorId : FullyQualifiedErrorId :
CommandNotFoundException 1 1 0 0 0 0 1 CommandNotFoundException remediate with windows team

Cannot connect, status is


TCP_CONNECTION_DROPPED.
Connection unexpectedly
snmp credentials failed 1 1 1 1 0 0 0 closed by SSH server remediate with network team

Cannot connect, status is


TCP_CONNECTION_FAILURE.
Failed to connect TCP: SNMP probe timed out. Target
Connection timed out: no is either unreachable or there
snmp credentials failed 1 1 1 1 0 0 0 further information are no valid credentials for it. remediate with network team
Exception of type
'System.OutOfMemoryException'
wmi credentials failed 1 1 0 0 0 0 1 was thrown. remediate with windows team
PowershellProcessRunner
terminated due to interrupt
wmi credentials failed 1 0 0 0 0 0 0 java.lang.InterruptedException remediate with windows team

Cannot connect, status is


Cannot connect, status is TCP_CONNECTION_FAILURE.
TCP_CONNECTION_FAILURE. Failed Failed to connect TCP:
to connect TCP: Connection timed Connection timed out: no
out: no further information 1 1 1 0 0 0 0 further information remediate with unix team
Authentication failure with the local
wmi credentials failed 1 1 0 0 0 0 0 MID server service credential. remediate with windows team
No valid credential found for
No valid credential found for types types [SSH Password,SSH
[SSH Password,SSH Private Key] 1 1 1 0 0 0 0 Private Key] remediate with unix team

Cannot connect, status is


TCP_CONNECTION_DROPPED. SNMP probe timed out. Target
Connection unexpectedly is either unreachable or there
snmp credentials failed 1 1 1 1 0 0 0 closed by SSH server are no valid credentials for it. remediate with network team
The remote procedure call failed. The remote procedure call failed.
(Exception from HRESULT: (Exception from HRESULT:
0x800706BE) 1 1 0 0 0 0 1 0x800706BE) remediate with windows team

Cannot connect, status is


TCP_CONNECTION_FAILURE.
Failed to connect TCP:
Connection timed out: no
ssh credentials failed 1 1 1 0 0 0 0 further information remediate with unix team
SNMP probe timed out. Target
Authentication failure with the local is either unreachable or there
snmp credentials failed 1 1 0 1 0 0 1 MID server service credential. are no valid credentials for it. remediate with network team

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