COMPETENCY BASED LEARNING MATERIAL

DUMALAG VOCATIONAL TECHNICAL SCHOOL

Dumalag , Capiz

Sector: TOURISM

Qualification: HOUSEKEEPING NC II

Unit of Competency: CLEAN AND PREPARE ROOMS FOR INCOMING

GUESTS

Module Title: CLEANING AND PREPARING ROOMS FOR

INCOMING GUESTS
 HOW TO USE THE MODULE

Welcome to the Module “ Cleaning and Preparing Rooms for Incoming

Guests”. This module contains training materials and activities for you to
complete.The unit of competency “Clean and Prepare Rooms for Incoming
Guest”contains knowledge, skills and attitudes required for a Housekeeping NC II
course.You are required to go through a series of learning activities in order to
complete each of the learning outcomes of the module. In each learning outcome
there are Information Sheets, Operation Sheets, Job Sheet and Activity Sheets.
Follow these activities on your own and answer the Self-Check at the end of each
learning activity.
If you have questions, don’t hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in this
module because you have:
 been working for some time
 already have completed training in this area.
If you can demonstrate to your teacher that you are competent in a
particular skill or skills, talk to him/her about having them formally recognized so
you don’t have to do the same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your teacher. If the
skills you acquired are still current and relevant to this module, they may become
part of the evidence you can present for RPL. If you are not sure about the
currency of your skills, discuss it with your teacher.
After completing this module ask your teacher to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.

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 Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome
may have more than one learning activity.

SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS

List of Core Competencies

No. Unit of Competency Module Title Code

Provide Housekeeping Services Providing Housekeeping

1. to Guests Services to Guests TRS5123111

Clean and Prepare Rooms for Clean and Preparing

2. Rooms for Incoming TRS5123112
Incoming Guests Guest

Providing Valet/Butler
3. Provide Valet/Butler Service TRS51231113
Service

Laundry Linen and Guest Laundering Linen and

4. TRS5123114
Clothes Guest Clothes

Cleaning Public
Areas , Facilities
Clean Public Areas ,
5. Facilities and Equipment and Equipment TRS5123115
Premises
Premises

Dealing
Deal with/handle
6. with/handle TRS5123122
intoxicated guest
intoxicated guest

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 TABLE OF CONTENTS

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL--------------------1

LIST OF COMPETENCIES--------------------------------------------------------------2
TABLE OF CONTENTS-----------------------------------------------------------------3
MODULE CONTENT-------------------------------------------------------------------4
LEARNING OUTCOME No.1--------------------------------------------------------7-8
LEARNING EXPERIENCES No.2----------------------------------------------------9-10
INFORMATION SHEET 2.1-1 Types, usage and maintenance
of cleaning supplies and equipment ----------------------------------------11-23
Self-check 2.1-1---------------------------------------------------------------24-25
Answer Key 2.1-1-------------------------------------------------------------------26
Information Sheet 2.1-2Identify supplies needed for trolley
-----------------------------------------------------------------------------------27-33
Self- check 2.1-2-------------------------------------------------------------------34
Answer Key2.1-2-------------------------------------------------------------------35
INFORMATION SHEET 2.1-3 Standard procedure for loading trolley-----------36
Self- check 2.1-3------------------------------------------------------------------37
Answer Key2.1-3-------------------------------------------------------------------38
Task sheet 2.1-1-------------------------------------------------------------------39-40
Performance Criteria Checklist 2.1-1--------------------------------------------41-42

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 MODULE CONTENT

QUALIFICATION Housekeeping NC 11

UNIT OF Prepare room for Guests

COMPETENCY

MODULE TITLE Preparing Rooms for Guest

Introduction:
This module deals with the knowledge and skills Required in preparing room for
guests according to industry standards.

NOMINAL DURATION : 18 HRS.

LEARNING OUTCOMES:
At the end of this module, the trainee must be able to:
1. Set up equipment and trolleys
2. Access room for servicing
3. Make up beds
4. Clean and clear rooms
5. Clean and store trolleys and equipment

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ASSESSMENT CRITERIA:

 Select correctly and prepared for use of cleaning, supplies and equipment required
for servicing rooms
 Identify and select or order accurately in sufficient numbers of supplies for trolleys in
accordance with establishment procedures
 safely loaded trolleys with adequate supplies in accordance with establishment
procedures
 Identify correctly rooms requiring service based on information supplied to
housekeeping staff
 Accessed rooms in accordance with the establishment’s customer service and
security procedures
 Stripped beds mattresses and pillows and linen are checked for stains and damage
rooms are checked whether guests left any valuables
 Segregate items with stains immediately and forwarded to the Laundry Department
for proper processing
 Replace bed linens in accordance with establishment standards and procedures
 Clean rooms in correct order and with minimum disruption to guests
 Clean and check all furniture, fixtures and fittings are in accordance with
establishment procedures and hygiene/safety guidelines
 Check, replenish or replace room supplies are in accordance with establishment
standards
 Identify pests promptly action is taken in accordance with safety and establishment
procedures
 Check rooms are for any defects and are accurately reported in accordance with
establishment procedures
 Record damaged items in accordance with establishment procedures
 Report promptly any unusual or suspicious person, item or occurrence in
accordance with establishment procedures
 Collect and store guest’s belongings left in vacated rooms are in accordance with
lost and found establishment procedures
 Clean trolleys and equipment after use in accordance with safety and establishment
procedures
 Stored correctly all items in accordance with establishment procedures
 Check and replenish or re-order supplies and items in accordance with
establishment procedures

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 LEARNING OUTCOME SUMMARY

LEARNING OUTCOME # 1 Setting up equipment &

trolleys

CONTENTS:
1. Types, usage and maintenance of cleaning supplies & equipment
2. Identify supplies needed for trolley
3. Standard procedure in loading trolley
ASSESSMENT CRITERIA:
1. Cleaning supplies, and equipment required for servicing rooms are correctly
selected and prepared for use.
2. Supplies for trolleys are accurately identified and selected or ordered in
sufficient numbers in accordance with establishment procedure..
3. Trolleys are safely loaded with adequate supplies in accordance with
establishment procedures.
Condition:
Trainees must be provided with the following:
1. Work place location: housekeeping NC 11 training laboratory
2. Equipment
 Computer
 Guest Room (complete and operational laboratory)
 Vacuum cleaners
 Carpet sweeper
 Trolley
 Floor polisher
3. Tools
 Booms
 Squeegees
 Dust pan
 Mop squeezer
 Step ladder
 Buckets

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  Brushes
 Sorting baskets
 Water hose
 Apron
 Cob web removers
4.Supplies
 Pen and paper
 Housekeeping /FO forms
 Room supplies and amenities
 Cleaning chemicals
 Water
 Detergents
 Rubber mat
 Sanitizing agents
 Small towels
 Garbage bags
 Air freshener
 Disinfectants
 Solvent
 Lent free cloths
 Scoring Pads
4. Training materials
 Ball pen
 Training Regulation
 CBLM
5. Evaluation Method:
 Written examination
 Oral Questioning
 Direct Observation
 Demonstration of practical skills

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 LEARNING EXPERIENCE
LEARNING OUTCOME # 2: Set up equipment and trolley

Special Instruction
Learning Activities
1. Read information sheet 2.1-1. Read and understand the information
Types, usage and maintenance of sheet 2.1-1. After reading, answer the
cleaning supplies & equipment self-check to determine your learning.

2. Answer self-check 2.1-1 Refer your answers to the answer key

2.1-1 for self- check. You are required
to get all answer correctly. If not, read
the information sheet again to answer
all questions correctly
3. Read information sheet 2.1-2 Read and understand the information
Identify supplies needed for trolley. sheet 2.1-2. After reading, answer the
self-check to determine your learning.

4. Answer self-check 2.1-2 Refer your answers to the answer key

2.1-2 for self- check. You are required
to get all answer correctly. If not, read
the information sheet again to answer
all questions correctly

5. Read information sheet 2.1-3. Read and understand the information

Standard procedure in loading sheet 2.1-3. After reading, answer the
trolley self-check to determine your learning.

6.Answer self-check 2.1-3 Refer your answers to the answer key

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 2.1-3 for self- check. You are required
to get all answer correctly. If not, read
the information sheet again to answer
all questions correctly
7. View video presentation on If you feel that you are knowledgeable on
standard procedure in loading trolley the presentation, you can now answer
loading trolley oral questioning.
8. Answer oral question See that you got all answer correctly
before you could proceed to the next
activity

9. Observe the trainer in If you have some problem on the

demonstrating standard procedure demonstration don’t hesitate to
in loading trolley. approach your facilitator.
If you feel that you are knowledgeable on
the demonstration perform task sheet
2.1-1.If not have some don’t hesitate to
approach your facilitator.
10. Perform Task Sheet 2.1-1 on Steps Use Performance Criteria Checklist 2.1-
in loading trolley 1 to evaluate your own work. Present
your work to your trainer for evaluation.

After doing all activities of this LO, You may now undergo institutional assessment
proceed to the next learning outcome…..

INFORMATION SHEET 2.1-1

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 Types, Usage and Maintenance of Cleaning Supplies & Equipment

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to know the
Types, usage and maintenance of cleaning supplies and equipment.

Cleaning Equipment Proper Use and Maintenance

1. Vacuum Cleaner It is used to eliminate loose soil and
dust particles from carpet surfaces,
upholstered furniture and even
hard surfaces.

Dust bags must be emptied daily.

After using, roll back the wire neatly

on the back of the vacuum cleaner.
Place it on one end of the trolley.
2. Floor Polisher To be used in scrubbing, stripping,
and polishing hard floor surfaces
and also vinyl, wood parquet, etc.

Used the appropriate pad for

scrubbing, stripping and polishing.

Give the wax on the floor enough

time to dry before polishing.

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3. Carpet Sweeper Used to pick-up dirt and particles
from the carpet. Press the handle
and push towards the dirt to
vacuum-sweep the carpet.

4. Hydro- Vacuum or Wet and It is an all-purpose vacuum for dry

Dry Vacuum and wet surfaces. It is use also for
absorbing water in flooded or wet
surface.

5. Carpet Extractor It is designed for dry foam

shampooing of carpets. It is
removes dirt that sticks to or
penetrates into the carpet layers

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6. Room boy’s Cart or Trolley Used for stocking cleaning supplies
and chemicals so as to make the
cleaning easier and faster

Wash soiled linen and garbage

canvass weekly

Apply oil to the wheels to prevent

rusting and remove strings or hair
strands that may be found on the
wheels.

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 CLEANING SUPPLIES AND MATERIALS; THEIR PURPOSE AND USE

Supplies Purpose Proper Usage

Scouring Pad Green: for scrubbing Should not be used for

purpose only. painted surfaces,
mirrors and glass
panels. Neither should
White : for cleaning it be used with

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 painted surfaces, glass scouring powder.
mirrors, marble and
porcelain
Always make sure that
the pads are wet before
using them.

Wash and rinse after

each use. Also rinse at
the end of each day to
ensure that there is no
soap left on the pads.

Dusting Cloth

This is used for Make sure the cloths

dusting wooden and are clean otherwise the
painted parts. dusty cloth will merely
rub the dust unto the
surface being dust.

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Cleaning Towel It is used for drying Make sure the clothes
bathroom walls and are dry.
floors tiles after they
are cleaned.

Polishing Cloths This cloth is used for Used cloths that are
polishing metal made of fiber to be
surfaces like able to absorb the
bathrooms fixtures. water left behind
during the cleaning
water for a long time.

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Hand Brushes The brush is meant for Make sure that the
brushing away dust brush is not left
from rough surfaces immersed on the
such as rattan, cleaning on the
wickerwork, etc. cleaning water for a
long time.

It is also used for

cleaning tiles.

Toilet Bowl Bush Toilet brush should be

It is used for cleaning kept after used in the
store room either in a
toilet bowls
holder or in a plastic
bag hanging in one
end of the trolley.
Never leave the brush
with the other cleaning
equipment as this may
contain a lot of dirt
and bacteria that will
contaminate other
cleaning materials.

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Mop with Mop Handle To be used for manual Clean water must be
floor mopping. retained in one bucket
while dirty water has
to be squeezed into
another bucket.

Dust pan
Use for collecting dirt. Clean the dust pan
after use.

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Floor and Window This is needed to Make sure that the
Squeegees remove excessive rubber strips are
water from the surface supple. Have it
and corners. It also replaced the moment it
speeds up the drying turns hard and brittle.
process.

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Ceiling Brooms Use this broom to Clean the brittles of
remove cobwebs in the the broom after use
ceiling and at the end of each
shift.

Tong To be used for picking This is used to prevent

up dirt and cigarette the hands from getting
butts found on into direct contact with
ashtrays. the dirt that may a
source of bacterial
contamination and
disease.

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Trash Bags The plastic bag shall Containers of wet
serve as under liner garbage shall always
for garbage container be underlined with
so that the wet trash bags.
garbage does not
penetrate into the
corners of surfaces, Bags should be closely
otherwise, wet garbage tied before it is
will cause foul odor disposed in order to
and proliferation of avoid the spread of
bacteria. foul odor.

Soft Broom and Stick It is used for Used soft broom for
Broom sweeping. fine surfaces like
floors; stick broom for
rough surfaces like
grounds.

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Sponges To be used for Wash and rinse after
cleaning fine surfaces use; give special rinse
at the end of the day to
make sure that there
is no soap left in the
pads.

sdas

Buckets and Mops Buckets and mops are Bucket must be

used for cleaning emptied when the
floors, walls and other water is dirty, at the
parts of the building. end of the shift, they
must be emptied, dried
and cleaned. Parts
must be lubricated
from time to time.

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Insect Sprayer Used for fumigation so Spray the areas while
as to eliminate pests the windows and doors
and mosquitoes. are close. Leave it close
for at least 15
minutes. Then open to
allow vapours and bad
smell to evaporate.
Then remove dead
mosquitoes.

Wipe smooth surface

after spraying to
remove any oily film
that settle on them.
Use protective mask to
cover the nose so as
not to inhale the
chemical, as this is
dangerous to health.

Wood polish to polish wood Spray sparingly

surface, leather and evenly on
and imitation the surface.
leather surface..

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1. All purpose Use in all types
of washable
Cleaner
surfaces .

2. Air freshener
Use to remove
foul odor in
guestroom,
comfort room or
any area with
foul odor.

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 Self -Check 2.1-1

I. MULTIPLE CHOICES: Write the correct letter of the correct answer on

the space provided before the number.
1. Used for picking up dirt and particles from the carpet
a. carpet extractor b. carpet sweeper c. vacuum cleaner
2. Equipment used to eliminate loose soil and dust particles from carpet surfaces,
upholstered furniture and even hard surfaces.
a. floor polisher b. vacuum cleaner c. carpet sweeper
3. Cleaning equipment used for stocking, cleaning supplies and chemicals so as to
make cleaning easier and faster.
a. Room boy’s cart or trolley b. hydro-vacuum c. vacuum cleaner
4. An equipment used for scrubbing, stripping and polishing hard floor surfaces and
also vinyl, wood parquet, etc.
a. Hydro vacuum b. Vacuum Cleaner c. Floor Polisher
5. It is an all- purpose vacuum for dry and wet surface. It is also used for absorbing
water in flooded or wet surface.
a. Carpet extractor b. Hydro vacuum c. Straw
6. A brush used for cleaning toilet bowl.
a. Hand brush b. toilet bowl brush c. soft brush
7. It is used to remove excessive water from the surface and corners; it is also
speeds up the drying process.
a. Floor and window squeegees b. sponge c. polishing cloth
8. It is used for fumigation so as to eliminate pests and mosquitoes.
a. Insects sprayer b. Oilers c. Water
9. This is applied in hinges of doors so as to prevent squeaking sound from the door.
a. Oilers b. insects spray c. water
10. It is used for picking up dirt and cigarettes butts found on ashtrays.
a. Tongs b. Dust pan c. Soft brooms

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 ANSWER KEY 2. 1-1

1. B
2. B
3. A
4. C
5. B
6. B
7. A
8. A
9. A
10. A

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 INFORMATION SHEET 2.1-2

Identify Supplies Needed for Trolley

SUPPLIES FOR TROLLEY

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to Identify

what are the needed supplies for trolley and their proper location.

Trolley – used for stoking supplies and chemicals so as to make cleaning easier
and faster and also to carry loads to make work easier.
Trolley

Room amenities on top of trolley

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 Guest Room amenities for the Top of the Trolley

Roll tissue shower gel

Toothpaste Vanity kit

Soap tooth brush lotion

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Glass Shower gel Shower cap

Cloth for utensils

Sugar Coffee Creamer Biscuit

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 Supplies and cleaning

Chemicals for lower part of the trolley

Zonrox Powder soap Bar soap

Liquid detergent Air freshener

Polishing cloths

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Dust pan soft broom & stick broom

Vacuum cleaner Bucket

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 Bedroom linens for 2nd layer

BED SHEETS

BED COVERS

Blanket

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Bed Pad

Pillows with Pillow case

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 Bathroom linens for 3rd layer

Bath towels

Face towels

Hand towel Bath mat

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Self Check 2.1-2

MULTIPLE CHOICES: Answer the following questions correctly as you can.

1. Where is the proper location of bed room linen in the trolley.

a. 2
b. b. 1
c. c. 3

2. What are the needed supply for the trolley in preparing guest room.
a. Bed room and bathroom linen
b. b. cleaning chemical and supplies
c. c. All of the above
3. Where is the proper location of the bathroom linen in the
Trolley?
a. Lower part of the trolley
b. b. Third layer of the trolley
c. c. second layer of the trolley

4. Where is the proper location of chemicals in the trolley?

a. Lower part of the trolley
b. b. 1st layer
c. c. 3rd layer
5. This are the linens included in bathroom linen except one
a. Bath mat
b. Bath towel
c. c. Bed pad

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 ANSWER KEY 2. 1-2

1. A
2. C
3. B
4. A
5. C

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 INFORMATION SHEET 2.1-3

Standard procedure in loading trolley

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to know the
standard procedure in loading trolley and identify their proper location..
Trolley – used for stocking cleaning supplies and chemicals so as to
make cleaning easier and faster.

Standard procedure in loading trolley

1. Clean and dust shelves and containers before placing the guestroom
supplies inside the trolley.
2. Check the treads that might have twirled around the wheels. These
threads will make it hard for the cart to be pulled, thereby causing injury.
3. Check the rubber bumper if they are worn out.
4. Check the screw or the sharp edges that could catch your clothing and
could cause cuts.
5. Request for guestroom supplies like linen amenities, cleaning chemicals
and cleansing tools from your supervisor.
6. Stock the trolley with requested supplies according to allocated par stock
or according to the number of guests.
7. Label all the chemical sprayers to avoid mixing with other chemicals.
8. Stock the cart by putting all the guestroom amenities on the top shelves.
9. Folded bed sheets and towels should be filed on the second shelf of the
cart.
10. Put all the chemicals at the lower level of the shelves including the
tools like scouring pad, rags, spatula, etc.
11. Clean the soiled linen and trash canvass.
(front canvass- for soiled linen/ back canvass- for trash.

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Self-Check 2.1-3

MULTIPLE CHOICES: Answer the following questions correctly as you can.

1. What is the 1st step in loading Trolley?

a. Gather necessary tools, materials and equipment.

b. Clean and dust shelves and containers while placing the guestroom
supplies inside the trolley.
c. Check the treads that might have twirled around the wheels. These
threads will make it hard for the cart to be pulled, thereby causing injury.
2. Where is the proper place of the soiled linen?
a. Front canvass
b. Back canvass
c. 2nd layer
3. Where is the proper place of folded bed sheets and towels in the trolley?
a. Under the trash canvass
b. Back canvass
c. 3rd layer
4. Where is the proper place of guest room amenities?
a. Front canvass
b. Lower part of the trolley
c. Top shelves of the canvass
5. Where is the proper place of cleaning chemicals in the trolley?
a. Upper part of the trolley
b. Lower part of the trolley
c. 3rd layer of the trolley

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Answer key 2.1-3

1. A
2. C
3. C
4. C
5. B

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 Task Sheet 2.1-1

Tittle: Standard procedure in loading trolley

Performance objective: Given the materials and area, you are going to
perform steps in loading trolley following the standard procedures.

Supplies, tools and equipment’s

Trolley

Supplies: Roll tissue, Shampoo, Tooth paste, lotion, shower gel, glass, soap,
mineral water, coffee, sugar, creamer,

Bed room linens: Bed pad, bed sheets, blankets, bed covers, pillow cases

Bath room linens: bath towels, face towels, hand towels and bath mat

Cleaning tools and chemicals: soft broom, stick broom, dust pan,
toilet bowl brush, duster, polishing cloth, air freshener, wood
polisher, vacuum cleaner, bucket, deeper, Zonrox, Lysol,

Standard procedure in loading trolley

1. Clean and dust shelves and containers before placing the guestroom
supplies inside the trolley.
2. Check the treads that might have twirled around the wheels. These
threads will make it hard for the cart to be pulled, thereby causing

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Oquendo
Revision # 00
 injury.
3. Check the rubber bumper if they are worn out.
4. Check the screw or the sharp edges that could catch your clothing and
could cause cuts.
5. Request for guestroom supplies like linen amenities, cleaning
chemicals and cleansing tools from your supervisor.
6. Stock the trolley with requested supplies according to allocated par
stock or according to the number of guests.
7. Label all the chemical sprayers to avoid mixing with other chemicals.
8. Stock the cart by putting all the guestroom amenities on the top
shelves.
9. Folded bed sheets and towels should be filed on the second shelf of the
cart.
10. Put all the chemicals at the lower level of the shelves including the
tools like scouring pad, rags, spatula, etc.
11. Clean the linen canvass and trash canvass.
(front canvass- for soiled linen/ back canvass- for trash.

Assessment Method: Practical Demonstration

PERFORMANCE CRITERIA CHECKLIST 2.1-1

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 Performance Criteria
Did you? Yes No

Standard procedure in loading trolley

1. Gather necessary tools, materials, and
equipment.
2. Clean and dust shelves and containers before
placing the guestroom supplies inside the
trolley.

3. Check the treads that might have twirled

around the wheels. These threads will make it
hard for the cart to be pulled, thereby causing
injury.
4. Check the rubber bumper if they are worn out.
5. Check the screw or the sharp edges that could
catch your clothing and could cause cuts.
6. Request for guestroom supplies like linen
amenities, cleaning chemicals and cleansing
tools from your supervisor.
7. Stock the trolley with requested supplie s
according to the allocated par stock or according
to the number of guest.
8. Label all the chemical sprayers to avoid mixing
with
Other chemicals.
9. Stock the cart by putting all the guestroom
amenities on the top shelves.
10. Folded bed sheets and towels should be filed
on the second shelf of the cart.

Housekeeping NC II Date Developed: Document No. TM 1 CBLM

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Preparing Rooms for Guest
Developed by:
Gladys B.
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Revision # 00
 11. Put all the chemicals at the lower level of the
shelves including the tools like scouring pad,
rags, spatula, etc.
12. Clean the soiled linen and trash canvass.
(front canvass- for soiled linen/back canvass-for
trash)
13. Return tools, materials and equipment to its
proper place.

Housekeeping NC II Date Developed: Document No. TM 1 CBLM

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Developed by:
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 REFERENCES FOR FURTHER READING
1. Housekeeping Management
By: Amelia S. Roldan and Amelia s. Crespo

2. Professional Management of Housekeeping Operations

By: John Wiley and Sons, inc.

3. Hotel housekeeping Management and operations

By: Sudhir Anrews

Housekeeping NC II Date Developed: Document No. TM 1 CBLM

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Gladys B.
Oquendo
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 Housekeeping NC II Date Developed: Document No. TM 1 CBLM
Issued by: Page 44 of 42
Preparing Rooms for Guest
Developed by:
Gladys B.
Oquendo
Revision # 00