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Faraz Shafi Resume

Faraz Shafi is seeking a position in human resource management. He has a MPA majoring in HRM from the University of Karachi. He has over 8 years of experience in operations management, customer service, and human resources. His experience includes positions at Pizza Hut, UBL bank, KESC utilities, and MNET bank. He is proficient in Microsoft Office and has skills in networking, English, and Urdu.

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Faraz Shafi
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422 views3 pages

Faraz Shafi Resume

Faraz Shafi is seeking a position in human resource management. He has a MPA majoring in HRM from the University of Karachi. He has over 8 years of experience in operations management, customer service, and human resources. His experience includes positions at Pizza Hut, UBL bank, KESC utilities, and MNET bank. He is proficient in Microsoft Office and has skills in networking, English, and Urdu.

Uploaded by

Faraz Shafi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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CURRICULUM VITAE

Faraz Shafi
E-mail Address: [email protected]
Contact no: +92-321-8244406
Mailing address: House no R-155 Sector 5-C/2, North Karachi

Objective
To seek excellence in the field of Human Resource Management performing a challenging role in Training
and Development and Recruitment and Selection of employees.

Academic Qualification
June 2010 MPA (Major in HRM) [1st Division]
Department of Public Administration, University Of Karachi

June 2009 BPA (Hons) [2nd Division]


Department of Public Administration, University Of Karachi

May 2005 HSC [B Grade]


Govt. Dehli College, Karachi

May 2003 SSC [A-1 Grade]


City Model School, Karachi

Professional Experience
March 08th 2010 till date:
Working at Pizza Hut, MCR (Pvt.) Ltd. As a Shift Manager (operations)

Job Responsibilities include:


 Leading the shifts with BOH/FOH staff.
 Maintaining CER on shift basis.
 Assuring Quality food products on shift basis
 Maintaining weekly restaurants inventory with the comparison of ideal and actual food and paper cost.
 Handling petty cash and office key boxes
 Banking procedures.
 Organizing special events like birthday parties, Eid celebrations
 Managing orientation of new employees and assigning required supplies for a new hire
 Controls Restaurants based delivery on shift basis.
 Maintaining staff roaster on weekly basis.
 Making a monthly payroll.
 Supervising outdoor catering activities
 Directs purchasing from Vendors and monthly ordering through ERP system
 Maintaining and generating reports for employee’s leave attendance.
 Maintaining personnel records and employee files.

Oct 11th ’09 to March 12th 2010:


Worked in UBL (contact Center) as Phone banker

Job Responsibilities include:


 Entertaining all customers through In-bound Calls.
 Customer complaints regarding banks products i.e. ATM cards, credit.
 ATM, Credit card activation and giving information to customer through online banking.
July 23rd 2009 to September 09th 2009:
6-week internship in MNET (Pvt.) Limited subsidiary of MCB Bank Ltd in the Human Resource Department.
Job responsibilities include:
 Sorting of the application forms and to short-list them.
 Updating the database of the employees and data entry.
 Maintained and organized the VSS files and recorded the given information.
 Updated and summarized the “Employee’s Relation Manual”

January 12th 08 to May 11st ’09:


Worked at KESC Contact Center as Customer Service Representative.
Job Responsibilities include:
 Entertain all In-Bound Call regarding complaints and services of KESC.
 Maintain all customer records area wise.
 Rectifying all complaints of all customer regions wise through their respective local center by wireless.

May 07 to December ’09:


Worked as Call Centre Agent in Alvia Promotion (outbound) Canadian campaign (Time Share).

Job Responsibilities include:


• Make out-bound calls in Canada to the customer for the purpose of marketing.
• Offer different promotions and services for the store “TVS” Ontario Canada

Major term papers/Research Reports


 Conducted a workshop on “Time Management”
 Report on “Training and Development of Employees” of Unilever Pakistan.
 Research report on “The Trend towards Fast Food Franchising in Pakistan”.
 Report on “Motivation of the Employees” for HRM on “Siemens” Pakistan.
 Survey report on the Dynamics of Organization—Indus Group of Textiles Ltd.
 Report on “Effective Communication in Business”.
 Thesis report on “The Constitutional Development of Pakistan since 1947”
 Report on “Issues in the Democratic System of Pakistan”
 Analysis on the “Black Economy in Pakistan”.
 Thesis report on the “Educational Policy of Pakistan”.
 An internship report on MNET(Pvt.) Company Limited covering the Business Development Department.

Co-curricular Activities
 Attend a seminar on Child & Women Labor in Pakistan.
 Attend a seminar Role of NGO’s in Pakistan Economy.
 Attend a seminar on Role of Local Govt. in Pakistan.
 Worked voluntarily in Ideas 2006

Skills and Interests


 Proficient in working with Windows, MS Word, MS Excel and MS PowerPoint, Outlook.
 Certificate in Hardware and Networking (2-Months)
 Capable of fluently read/write/speak and understand English and Urdu.
 Playing Cricket, Swimming and listening to music.

Personal Data

Date of birth: August, 24th 1986


Marital status: Single
References: Will furnish upon request.

Subject: Application for the Post of HR


Executive

Dear Sir,

I would like to apply for one of the candidate of above


mentioned post.

I have obtained Masters of Public Administration (MPA)


Majors in Human Resource Management June 2010, Department
of Public Administration University of Karachi. I find myself best
candidate for the said post.

Therefore, I request to you kindly give me a chance to prove


myself. I ensure you that I’ll work for the entire satisfaction of my
superiors.

Thank you for your kind consideration.

Sincerely Yours

Faraz Shafi

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