CHAPTER IV

PRESENTATION AND INTERPRETATION OF DATA

This descriptive qualitative research study addressed the following five major research questions.

The researchers used the descriptive qualitative research design. The researchers described on

Good Service for Customers Satisfaction in Everybody’s Food House and Mary’s Lutong

Bahay. The factors was categorized into four classification: price, approach, food taste and

cleanliness.

1. Which of the following words would you like in an eatery?

Items Frequency Percentage (%)

A. Good Quality of Service 15 30%

B. Satisfied 11 22%

C. Affordable 15 30%

D. Comfortable 6 12%

In an eatery, it is common that the customers have feedbacks base on the taste and quality of the

food, the service by the staffs, the cleanliness of the area and even the price. We conducted a

survey that allows the customers to give feedbacks on the said of eatery’s. The gathered data

revealed that the Good Quality Service has a frequency of 15 or 30% because customer wants the

way they were served, while 11 or 22% of customers are satisfied on the food. However, 15 or
30% who said they were afford the price of food. 6 or 12% answered customers are comfortable

in the eatery.

2. What service would you like to appreciate in an eatery?

Items Frequency Percentage (%)

A. Fast 13 26%

B. So Gentle 7 14%

C. Attentive 14 28

D. Well Approach 16 32%

According to the data revealed 13 or 26% of customers saying that the staffs/worker is serving

Fast. 7 or 14% customers answered that the eatery was So Gentle to speak/ask what’s customer’s

order, while 14 or 28% says that the staffs/worker is Attentive to every customers for what they

needed. Lastly, 16 or 32% customers said that they are well approach.
3. Of how much would you want to pay for ordinary meal?

Items Frequency Percentage

A. 30 – 60 37 74%

B. 35 - 50 14 28%

C.60 - 100 5 10%

D. 80 - 120 0 0

The data shows that Php.30-60 or with a frequency of 37 or 74% got the highest vote because it

was the most affordable price, while 14 or 28% chose Php.35-50 and also 5 or 10% who chose

Php.60-100 the least vote of price. None of the customer who vote Php.80-120 because it is the

most expensive price.

Items Frequency Percentage (%)

A. 1 6 12%

B. 2 11 22%

C. 3 12 24%

D. 4 14 28%

E. 5 7 14%

The researcher’s data gathered revealed the rate of eatery that we conducted in Everybody’ Food

House and Mary’s Lutong Bahay. In rate 1 having a frequency 6 or 12% because some of the

customers are not contented. Howerver, 11 or 22% got rated 2 for saying it’s fine, while 12 or 24%

rated 3 for commenting customers they are satisfied. And in rating 4 with a frequency 14 or 28%

customers said that the eatery was so good. 5 with a frequency of 7 or 14% saying that the eatery’s

was excellent.

5. What else do you want to be or have in an eatery?

In this open end question was the sayings/opinion of every respondents/customers in eatery. The

data revealed that the improvement of Cleanliness got 29 or 50%, while the other says that they

want to improve the taste of food and lastly, 5 or 10% wants to discount to make more afford the

price of food.
 CHAPTER V

SUMMARY, CONCLUSION AND RECOMMEDATION

This summary chapter presents the summary, the summary of findings, the conclusions and the

recommendations of this study.

SUMMARY

This study sought to investigate the reasons of Good service for customer’s satisfaction in

Everybody’s Food House and Mary’s Lutong Bahay. Based on the data gathered, customer mostly

choose good quality service and affordable because customers wants the way they were served.

The word comfortable was the least choice.

According to the respondents the service they would like to appreciate in an eatery and the

data revealed that most of the customers chose being well approached to customers, While the

least appreciated was so gentle to speak for talking to customers.

Most of the customers wants to pay for ordinary meal Php.30-60 because it was the most

affordable price that they can afford. However, Php.80-120 got the least or not chosen because it

is the expensive price.

On Scale from 1-5, 4 was the highest rate which the customers commenting that it was so

good. While 1 got the least of rate.

In an open ended question, Cleanliness became the first choice that the customers wants in

an eatery, while the least choice was having discount.

Senior High school students in grade 12 TVL - Cookery has been on their immersion at

Everybody’s Food House and Mary’s Lutong Bahay and we conducted a survey. It shows that the

word that the customers wants in an eatery was Good Quality of Service. The service that they

would like to appreciate in an eatery was Well Approach. Php.30-60 was the price that customers

want to pay for an ordinary meal. On a scale from 1-5, the customers rate the eatery was 4. In

opinion of customers improvement of cleanliness is the main factor that they want to have in an

eatery.

RECOMMENDATION

Based on the above findings and conclusion of the study, the following recommendations are

drawn:

Customer- should know what eatery is more affordable, provide good quality of service, satisfied

them and makes them comfortable.

Students- must know how to handle incase they encounter problems regarding to the customer.

Owner – must know the strategies of running their business well.

Teacher- should know how to guide their students during immersion

.Future Researchers - must add more questions on the questionnaire to get more information and

to enlighten them more about the topic. Also, add more respondents to have a lot of basis then get

more answers that can help in the research.