FACILITY MANAGEMENT

CONTENTS

F A C I L I T Y
Introduction 02
Our Services 04
Our Resources 06
Hospitals Sector 10
Power Plants Sector 12
Educational Sector 14
Military & Security Sector 16
Commercial Sector 18
General Government Sector 22

MANAGEMENT SERVICES
Oil & Gas Sector 28
Our Certifications & Registrations 30
HSE Policy & Awards 32
Repairs Workshop 34
Our Projects 38
Contact Us 40
Introduction
Vision Mission Goals
FAWAZ Group of Companies was established in the Gulf Region in 1973, and since inception, the
Group has achieved remarkable success and has made great strides in various fields.

The Group has become a leader in refrigeration and air-conditioning, firefighting, fire and security
alarms, ventillation systems and pumps. It pioneers in providing new and innovative solutions
To become the leading To provide comprehensive FM To provide consistent quality products and
in the fields of electro-mechanical engineering, contracting and installation operations. It has
integrated professional FM services of consistent quality services to our customers and surpass our
an excellent track record in the control and maintenance of major projects in the industrial, services provider to the to our clients, with competent customers’ expectations.
commercial, residential and institutional sectors respectively. governmental, institutional, and well-trained personnel,
commercial and oil & gas with emphasis on efficiency To ensure that all personnel are competent, fully
FAWAZ Group operates in all GCC countries with branches in Kuwait, Saudi Arabia, UAE, Bahrain, sectors. and HSE. aware of health and safety standards and trained
to deliver the required output.
Oman, Qatar and Iraq, with more than 5000 highly skilled employees providing outstanding
We will continue to surpass We will continue to strive for
services to our valued customers. The Group makes every effort to meet customer requirements, industry benchmarks, creating continuous improvement in To provide customers with an integrated and
and achieve full satisfaction in all sectors in which we operate. value for our customers and our services, achieve total homogeneous process that meets their needs and
achieving total customer customer satisfaction and expectations.
Facility Management business of FAWAZ Group provides a complete range of top quality FM satisfaction. build long-term relationships
with our customers. To minimize the impact of our activities on the
services and solutions that cater to our client’s needs round the clock, including a host of both
environment, by reducing all associated pollution
hard and soft facility managements solutions, supported by a robust underlying platform that and waste.
ensures excellent service provision.
To adhere to all applicable regulations, and
We provide services to Oil & Gas installations, Power Stations, Hospitals, Universities, Port ensure we meet all stakeholder requirements.
Complexes, High-rise Towers, Hospitality Facilities, Offices, Shopping Malls, Residential Buildings,
To improve the efficiency of the technical
Villas, Mosques, Schools, Sports Facilities, Playgrounds and more. These facilities receive a high and administrative teams and further their
level of attention and support, due to the employment of the right infrastructure, equipment and development through training.
qualified staff, ensuring that these buildings will operate safely, efficiently and profitably.
Public Authority for Sport, Kuwait
 Our Services Hard Services Soft Services
• Air-Conditioning & ventilation system installations & • Housekeeping & cleaning services
maintenance contracts • Security services
• Refrigeration & cold rooms installations & • Façade cleaning
Efficient management of client facilities through top maintenance contracts • Pest control
notch service provision in the GCC area. • Electro-mechanical equipment installations & • Landscaping & irrigation systems
maintenance contracts • Waste management
Develop and implement a robust business model
• Building maintenance contracts • Air duct cleaning
that meets international standards and guarantees
long-term growth and development for our clients • Energy audits • Water tank cleaning
by operating efficient and profitable facilities. • Home maintenance services • Swimming pool cleaning
• Firefighting & fire alarm
The services provided on-site include: • Plumbing services
• Security systems
• Survey of client facilities & equipment
• Develop detailed project execution plan
• Regular routine inspection
• Planned preventive maintenance
• Identification & rectification of defects
• Occupant relations/interface management
• Implementation of best health & safety practices
• Cost effective & eco-friendly service suggestions

Workshop maintenance, Kuwait Doha West Power Station, Kuwait Sheikh Zayed Mosque, UAE

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 Our Resources

Competent Workforce Well-documented

Fawaz Facility Management utilizes a very capable Standards, Processes
and Procedures
workforce with strong customer orientation and
passion for excellence in service delivery. Our staff
work as part of one integrated team rather than
individuals. We recruit only the best from the market,
equip them with the necessary tools and techniques We maintain a database of standard processes and
they need and provide them with continuous training procedures to guide the delivery of our various services,
to maintain consistency with the evolving market. which are regularly updated in line with current industry and
global best practices. Those SPPs come under the umbrella

Reliable Supply Chain of well-known quality systems and standards, including but
not limited to:

Network • Quality Management System (QMS) - ISO 9001:2008

• Environmental Management System (EMS) - ISO
We maintain a comprehensive and updated database 14001:2004
of local and international suppliers of quality • Occupational Health & Safety Management System
materials and providers of outsourcing services
to complement our core expertise in certain self- OHSAS 18001:2007
managed services. Our supply chain partners, with
whom we share the drive for continuous growth and
development, are selected based on a very stringent
technical and commercial evaluation procedure.

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 Al-Kout Mall, Kuwait

Our Resources

Computer-Aided Facility
Management System
(CAFM]
Computerizing the facility management functions Relying on Fawaz as your outsourced facility
renders our client facilities completely organized management service provider gives your
and fully operational as it: business a host of advantages including:

• Improves internal and outsourced service providers’ • Efficiency in asset operation

performance by prioritizing tasks and avoiding work • Management of energy consumption
backlogs • Efficient and effective building operations
• Improves communication between service providers • Centralized tasking and responsibility
and owners/occupants/users of buildings • Constant maintenance schedules
• Enables the evaluation of work-order requests to • Fluid and smooth reaction by management and
optimize labour/materials and minimize operating costs staff to any business issue and the ever changing
• Simplifies the work forecast and budgeting processes needs of the business environment
by easily accessing historical data • A uniform response to governmental and official
• Tracks preventive maintenance programs to validate requirements with a competitive advantage
expenditures and comply with international standards • Cost and time effectiveness due to the employment
or regulatory mandates of one professional service provider
• Optimizes capital expenditure budgeting decisions • Managing the risks of your organization

360 Mall ,Kuwait

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 Projects Hospitals Sector
Our Facilities Management division pays a great deal of attention to the health sector
in Kuwait. Fawaz is known to have extensive experience in this sector and understands
Zain Hospital, Kuwait
its great level of importance. We are currently the main contractor for the Ministry of
Health and we ensure a high level of care and precision in the services we provide.

• Al-Amiri Hospital, Kuwait

• Badria Al-Ahmad Clinic, Kuwait
• Farwaniya Hospital, Kuwait
• Main Bldg Al-Sabah Hospital, Kuwait
• NBK Children’s Hospital, Kuwait
• Zain Hospital, Kuwait

We currently operate, maintain & repair all types of building services for hospitals,
specialised health centers, nursing staff accommodation, cooling plants and electrical
substations. A highly qualified and experienced crew performs maintenance 24 hours
a day, 7 days a week, covering the following services:

• HVAC works including all equipment & ancillaries • Mechanical works

• Chemical water treatment • Civil works
• Electrical systems including UPSs & Generators • Medical Gas Systems
• Firefighting, Fire Alarm & Plumbing systems • Pneumatic Tube Systems
• CCTV surveillance & audio-visual systems • Lifts & Escalators
• Nurse-call & patient-call systems • Telephone exchanges

Al-Amiri Hospital, Kuwait Badria Al-Ahmad Clinic, Kuwait Al-Sabah Hospital Main Bldg, Kuwait Farwaniya Hospital, Kuwait NBK Children’s Hospital, Kuwait

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 Projects Power Plants Sector
Doha West Power Station, Kuwait

Since its inception, Fawaz Facilities Management has engineered, supplied and maintained
advanced MEP technologies to achieve a reliable, efficient and clean environment for
power generation. This unique blend of experience and technical knowledge is the basis
upon which our full-scope power plant operations and maintenance (O&M) services
can provide plants the opportunity to maximize availability, profitability and safety
performance.

Fawaz pioneers the utilities sector, singularly serving all the power plants within Kuwait:

• Al-Zour Power Station

• Doha East Power Station
• Doha West Power Station
• Sabiya Power Station
• Shuaiba Power Station

These projects include various mechanical engineering services, HVAC engineering

services, electrical engineering services and instrumentation engineering services for
repair, maintenance and operation of the power plants.

We have also executed contracts for HVAC operation & maintenance for MEW sub-stations.

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 Projects Educational Sector
Fawaz Facilities Management division has substantial experience in educational sector
KISR, Kuwait maintenance projects encompassing universities, institutions and schools.
Our most notable contracts for operation, maintenance & repair of various engineering
services are:

• Kuwait Foundation for Advancement of Sciences (KFAS)

• Kuwait University
• Kuwait Institute for Scientific Research (KISR)
PAAET, Kuwait
• Public Authority for Applied Education & Training

Our maintenance team is made up of professionals and craftsmen entrusted with the care
of the institutions’ buildings and services to provide a safe and comfortable environment
for staff, students and visitors.

KFAS, Kuwait

Kuwait University, Kuwait

KISR, Kuwait

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 Projects Military & Security Sector
Al-Rashidiya Police Station, UAE Dubai Police HQ, UAE

Fawaz FM division has been awarded many contracts by the Ministry of Defense for the
supply, installation, operation, maintenance and repair of various types of engineering
services at different types of military bases such as:

• 15th Mubarak Armored Brigade Camp, Kuwait

• 26th Al-Soor Mechanized Brigade Camp, Kuwait
• Ahmed Al-Jaber Air Base, Kuwait
• Jaber Al-Ahmad Armed Forces Hospital, Kuwait
• Mohammed Al-Ahmad Naval Base, Kuwait
• Southern Area Military Camps, Kuwait
• Dubai Police (8 Stations), UAE
Al-Qusais Police Station, UAE

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 Projects Commercial Sector
360 Mall, Kuwait

The demand for outsourcing facility management has a direct positive relationship
with upward trends in market growth.

Many companies are looking to outsource all or part of their facility-related operations
to Fawaz as a FM service provider in order to solely focus on the core of their businesses.
Such clients are:

• 360 Mall & associated shops, Kuwait

• Al-Kout Mall, Kuwait
• Agility, Kuwait
• Al-Ahliya Insurance Co., Kuwait
• Al-Salam Tower, Kuwait
• Holiday Inn, Kuwait
• Jumeirah Resort & Spa, Kuwait
• Kuwaiti Commercial Real Estate Centre
• Ooredoo Tower, Kuwait
• Centurion Star Tower, UAE
• Corniche Tower, Ajman, UAE
• Emaar Community Management, UAE
• Fujairah Trade Centre, UAE
• SKM Building, Sharjah, UAE
• Meydan Group LLC, UAE
• Warwick Hotel, Dubai, UAE
SKM Building, Sharjah, UAE

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 Projects Commercial Sector
Centurion Star Tower, UAE

Corniche Tower, Ajman, UAE

Fujairah Trade Centre, UAE

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 Projects General Government Sector
Fawaz Group offers an experienced facilities solution for meeting the routine and mission-
critical building maintenance and operation needs of all government organizations Public Authority for Sport, Kuwait
throughout the GCC.

By combining our expert professional staff, commercial best practices, and

extensive government building maintenance and repair knowledge, we enable our
general government clients to realise consistently high-performance facilities.

• General Secretariat of the Supreme Council for Planning & Development, Kuwait
• Civil Service Commission, Kuwait
• Council of Ministers, Kuwait
• Public Authority for Sport, Kuwait
• Ports Authority, Kuwait
• Central Bank, Sharjah, UAE
• Dubai Municipality, UAE
• Dubai Courts, UAE
• Directorate of Public Works, Sharjah, UAE
• Sharjah Investment and Development Authority, UAE
• Sharjah Municipality, UAE
• Sheikh Zayed Mosque, Fujairah, UAE

Civil Service Commissions, Kuwait Kuwait Ports Authority, Mina Abdullah, Kuwait

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 Projects General Government Sector
360 Mall ,Kuwait
Blood Transfusion & Research Center, Sharjah, UAE

Sheikh Zayed Mosque, Fujairah, UAE Dubai Courts, UAE Dubai Central Laboratory Dept., UAE Dubai Courts (Personal Status Court), UAE

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 Projects General Government Sector
Al-Shaab Club, Directorate of Public Works, UAE Equestrian Club, Directorate of Public Works, UAE

Al-Shaab Club, UAE Central Bank, Sharjah, UAE Dubai Municipality, UAE

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 Projects Oil & Gas Sector

Reliable and well-maintained equipment are essential in oil & gas refineries due to the
sensitivity of this field. We aim to create a proactive process to develop operational and
maintenance care for engineering equipment, and operational excellence of multi-
functional site teams.

Our past experience:

• Maintenance of HVAC & Engineering Services:

- KNPC Mina Abdullah - HVAC Services

- KNPC Mina Al-Ahmadi - HVAC & Electrical Services
- BVV- HVAC Services
- KNPC Head Office (1, 2) - HVAC Services
- KNPC The National House - HVAC Services
- KNPC The New Administration Building in Al-Ahmadi - HVAC Services
- KOC Housing with Bechtel

• Supply and installation of explosion-proof air-conditioners for the Mina Abdullah

refinery and Industrial Island
• HVAC Maintenance Contract

- EQUATE

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 Our Certifications & Registrations

Scope of Certification: Provision of electro-mechanical facilities and maintenance services for residential, industrial, commercial
and institutional buildings/projects and trading of engineering/workshop products.

ISO 9001: 2008 ISO 9001 & 14001: 2015 BS OHSAS-1800: 2007 Kuwait Oil Company (KOC) Kuwait National Petroleum Company (KNPC)
(TUV NORD) (TUV NORD) (TUV NORD)
• Air, Water & Domestic Gas mains • Plant Maintenance – Mechanical, Electrical & Instrumentation
Central Tender Committee Provision of various services, including: Provision of various services,
• HVAC Works (Category II) • Supply, Installation, Operation, Servicing & including: • Electrical Installation & Maintenance • HVAC – Supply, Installation & Maintenance
Electrical Works (Category II) maintenance of HVAC Systems • Precison Air-Conditioning • Applied Air-Conditioning & Refrigeration • Electrical (HT & LT) – Installation & Maintenance
• Security & Firefighting systems • Intelligent Building Systems
Kuwait Fire Service Directorate Systems – Maintenance • Fire Suppression – Supply & Installation
• Trading of MEP & HVAC equipment • Integrated Facility Managment
• Firefighting Works (Grade 1) • Steel Fabrication, Repairing & Overhauling Services • Applied Air-Conditioning & Refrigeration
• Fire Alarm Works (Grade 1) Systems – Supply & Installation

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 HSE Policy & Awards

It is the policy of Fawaz Refrigeration and Air-Conditioning Company to carry out all operations in a safe and health-conscious manner to
avoid risks of injury or harm to anyone caused by an activity the company is responsible for.
The overall responsibility for health, safety & environment rests at the highest level. However, all individual employees have an
important responsibility towards HSE and must participate in carrying out the implemented policy. Appropriate training, supervision
and information are provided to encourage and enable each individual to carry out their duties safely.
Regular inspection and monitoring of activities takes place. Any accident or incident is investigated promptly, so that appropriate action
is taken to prevent reccurrence. Unsafe work practices by an individual can often lead to accidents despite safe working environments.
Therefore, it is our goal to eliminate both unsafe working conditions and unsafe work practices.

It is the company policy to:

• Comply with all regulations governing Health, Safety & Environment on the job site
• Take expedient actions to correct or isolate unsafe conditions or work practices
• Promote Health, Safety & Environment awareness
• Hold each employee accountable for individual responsibility
• Make every reasonable effort to ensure that employees accomplish safe completion of assigned tasks
• Inculcate that safety overrides any other apprehension including urgency

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 Repairs Workshop

Fawaz FM have a Repairs Workshop The repairs workshop facilities are equipped with the following machinery:
in Al-Rai, which is well-equipped with
modern machinery & manned with Machine up to 1800 mm length x 350 mm dia. Lathe Machines
a professional staff & highly skilled Working area 1245 mm x 305 mm Universal Milling Machine
workforce to cater to all our FM Machining up to 500 mm length Shaping Machine
contracts and external clients. The Surface grinding up to 400 mm x 400 mm Surface Grinding Machine
workshop undertakes following works: Surface treatment of component up to 1000 mm x 750 mm Abrasive Blasting Unit
Metalizing of shaft length up to 1500 mm length & 450 mm dia Spray Metalizing Unit
Grinding up to 450 mm diameter Cylindrical Grinding Machine
• Air-Conditioning / Refrigeration Welding stainless steel, etc Argon, Mig & Tig Welding M/C
compressors overhauling Capacity up to 100 tons Hydraulic Press
• Motors repairs / rewinding Preparing wire turns Coil Winding Machines
• Electronics repairs Cutting stator wingding coil Stator Cutting Machine
• General fabrication & machining Dry rotor, stator, etc. up to 150 C Curing Oven
• Repairs of pumps, generators, blowers, Drilling up to 25 mm diameter Bench Drill Machine
gear-boxes, etc. Testing vibration of compressor Vibrator Meter
Testing of electric motors Auto Transformer (0 to 470V)
Testing earth leakage Megger
Temperature, pressure & electric testing Testing Meters
Pressure Range 0 - 6000 PSI Injection Nozzle Tester
Standby power supply to workshop 400 KVA Caterpillar Generator
Delivery / Pickup Transport Vehicles
Up to 48 Pins ICs IC Tester / Programmer

Fawaz Workshop

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 Repairs Workshop

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 Our Projects Clients

Kuwait FM Projects UAE FM Projects

• 360 Mall • Kuwait 26th Al-Soor Mechanized • Ajman Beach Palace, Ajman • Saeed Taha Building, Sharjah
• Al-Ahliya Insurance Co Brigade Camp, Al-Rawdatain • Ajman Building, Ajman • Safeena Tower, Sharjah
• Al-Kout Mall • Kuwait Commercial Real Estate Centre • Ajman Mosque, Ajman • Sharjah Golf & Shooting
• Al-Sabah Health District (Main Hospitals • Kuwait Foundation for the Advancement • Corniche Tower, Ajman Club, Sharjah
with All Associated Medical Centers) of Sciences • Al-Qurayan Mosque, Sharjah • Safeena Tower, Sharjah
• Al-Salam Mall • Kuwait Institute for Scientific Research • Azizia Building, Sharjah • Shurooq Al-Majaz, Sharjah
• Capital Health District (AL-Amiri Hospital • Kuwait National Petroleum Company • Beach Hotel, Sharjah • Shurooq Al-Qasba, Sharjah
with All Associated Medical Centers) • Kuwait Oil Company • Bin Zayed Tower, Sharjah • SKM Building, Sharjah
• Civil Service Commission • Kuwait Ports Authority • Buhaira Insurance • Trade Center, Fujairah
• Commercial Real Estate, Al-Rihab • Kuwait University Tower, Sharjah • Sheikh Zayed Grand
Complex • Ministry of Education, Jahra • Buhaira Old, Sharjah Mosque, Fujairah
• Council of Ministers Governorate Schools • Buhaira Tower, Sharjah • Fujairah Real Estate
• Doha East Power Station • Muhammad Naser Al-Ahmad • Buhairah Complex, Sharjah • Carlton Downtown Hotel, Dubai
• Doha West Power Station Naval Base • Central Bank, Sharjah • Dubai Municipality HQ & All
• EQUATE • Ooredoo Tower • Centurion Star Tower, Sharjah Buildings
• Farwaniya Health District (Main • Public Authority for Sports • Corniche Plaza, Sharjah • Dubai Police (4 Stations
Hospital with All Associated Medical • Sabiya Power Station • Directorate of Public & Central Jail)
Centers) • Southern Region Center Camps Works, Sharjah • Dubai Courts
• Hawally Health District (Mubarak Al- • The General Secretariat of the Supreme • Dubai Safari World, Dubai
Kabeer Hospital with All Associated Council for Planning & Development • EMOIL, EMARAT Petroleum,
Medical Centers) • The Public Authority for Applied Dubai
• Holiday Inn Education & Training • Heart of Sharjah, Sharjah
• Jaber Al-Ahmad Armed Forces Hospital • Zain Hospital • Mubarak Center, Sharjah
• Jahra Health District (Main Hospitals • Nasser Center, Sharjah
with All Associated Medical Centers) • Rolla Mosque, Sharjah

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 KUWAIT KSA: RIYADH
ARDIYA INDUSTRIAL AREA, AL ARDIYA - P.O. Box: 2988, RIYADH, 12812, KSA
KUWAIT BLOCK 2 - BUILDING 3, NEXT TO BAHAR & T: +966 11 479 4499
BARDAWIL COMPANY P.O. Box: 20423, SAFAT (13065) F: +966 11 478 5354
KUWAIT E :[email protected]
T: +965 2294 2000,
Hot Line : +965 188801
F : +965 2434 2633 / 243 44757 / 24346988 KSA: JEDDAH
Kuwait E : [email protected]
P.O. Box: 13218, JEDDAH 21493, KSA
UAE - SHARJAH T: +966 12 659 1529
F: +966 12 894 9076
E : [email protected]
Bahrain INDUSTRIAL AREA, #01, AL WAHDA STREET
Sharjah P.O. Box : 1170, SHARJAH, UAE
T: +971 6 533 1344 / 5335100 / 533 4917 QATAR
F: +971 6 5330342

Qatar
Al Khobar NEW INDUSTRIAL AREA - PINK ZONE STREET No. 11,
E: [email protected]
ZONE: 81, QATAR P.O. Box: 3086, DOHA, QATAR
T: +974 443 60558 / 403 43803
Dubai
UAE – DUBAI E: [email protected]
UAE
AL FAIROUS BUILDING, ADJACENT MAKTOUM OMAN
Riyadh HOSPITAL P.O. Box : 8037, DUBAI, UAE
Jeddah T: +971 4 228 2733 MUSCAT, AL KHUWAIR, WAY 3341, DOHAT AL ADAB
F: +971 4 222 9418 ST., BUSINESS CENTRE BUILDING P.O. Box: 0, P.C:
Oman
E: [email protected] 102 QURUM, MUSCAT
T: +968 244 88642
Kingdom of Saudi Arabia
UAE - DUBAI F: +968 244 88731
E: [email protected]
ABU HAIL CENTRE, OFFICE NO. FL 06, HOR AL ANZ EAST
P.O. BOX 8037, DUBAI, U.A.E. BAHRAIN
T: +971 4 272 7228
F: +971 6 533 0342 P.O. Box: 21886, AL MANAMA, BAHRAIN
T: +973 17 291365
KSA: AL KHOBAR F: +973 17 291392
E: [email protected]
P.O. Box: 1189, AL KHOBAR 26-27TH CROSS KING
KHALID STREET AL KHOBAR 31952, KSA
T: +966 13 895 2323
F: +966 13 894 9076
E :[email protected]
4 FAWAZ Facility Management
 www.fawaz.com

Fawaz-FM-Rev0, Sep 2017