7/7/2016 MANTRA – MFS100
FAQ - ANDROID
Mahesh Patel – Software Department
MANTRA SOFTECH INDIA PVT. LTD.
MFS100 - FAQ - ANDROID | 2016
This document conducting FAQs about working with MFS100 fingerprint device with your android
phone/tablet.
1. What is MFS100?
Ans.: MFS100 is STQC certified Biometric Fingerprint Scanner which is used to scan fingerprint.
MFS100 is one and only MAKE-IN-INDIA product developed by MANTRA Softech India Pvt. Ltd.
MFS100 can be used with Android, Windows and Linux operating system with specific
requirement.
2. What are the pre-requisites to work with MFS100?
Ans.: MFS100 can be used in android phone/tablet which having below configuration/features.
Minimum OS version should be 4.2.2, Maximum OS version should be 6.0.1
Android device must be having facility of “USB HOST ENABLED”.
Android device must be having minimum battery level of 15%.
MFS100 can be connected to android device via OTG port through OTG cable.
3. Which android devices support MFS100?
Ans.: Android device which are “USB HOST ENABLED” may support MFS100. Some device is not
supporting USB DEVICES though they are “USB HOST ENABLED” because of following reasons.
Operating System is not capable to ask permission to user (popup) for grant.
GENERIC USB class (Pen-drive, USB Mouse, USB Keyboard) is permitted but CLASS 1 or
CLASS 2 (Special devices like Fingerprint Scanner, IRIS Scanner, USB CAMERA etc.…) is
not permitted by Operating System.
Only few VENDOR IDs are permitted in Operating System in case of Custom OS.
You can refer the list of supported android devices in this document later.
4. What is the “USB HOST ENABLED”, How can I check whether my device is “USB HOST
ENABLED” or not?
Ans.: By the feature of “USB HOST ENABLED” your android device can detect and handle extra
devices which can be plugged to your android devices. In this case android device acts as parent
device and extra devices act as child/slave devices.
! Important: it doesn’t mean that your android device is detected in your computer that means
your android device is “USB HOST ENABLED”. Because in this case your computer acts as parent
and android device acts as child/slave.
For checking about the feature of “USB HOST ENABLED” in your android device, you can visit
google play store and can search by key work “USB HOST CHECK”. From the search result you
can install application and can run in your android device for checking “USB HOST ENABLED”.
You can also refer the links for install related application. Please note, below link contains third
party applications may not available in future and support for this applications cannot be
provided by MANTRA.
[Link]
[Link]
[Link]
MANTRA SOFTECH INDIA PVT. LTD 1
MFS100 - FAQ - ANDROID | 2016
5. What are the errors, error codes and actions while working with MFS100?
Ans.: In the below table, we have included some major error, error codes and action should be
taken.
Error Code Error Action should be taken.
-1307 No device connected Check your device is “USB HOST ENABLED” or not.
-1314 Serial number corrupted Try for at least 5 times by connecting and
disconnecting device, if problem is still occurring
then need to replace MFS100.
-1142 Unknown Sensor May you have connected different fingerprint
scanner instead of MFS100.
-1309 Device Not Initialized MFS100 was not initialized or if application has asked
for permission via dialog then you have declined it.
Please remove MFS100 and plug again and if
application is asking for permission then click “OK”.
-1001 Permission Denied Refer to error -1309
-1139 Sync Problem In this case may you have connected different
version of MFS100 that may be compatible with
windows but not with android.
-1140 Timeout You have not place finger properly within in specific
time, so current capturing process has been aborted.
It may often possible that you have place finger
properly but due to dry, wet, damage or not stable
finger, good quality was not acquire.
Please retry with clean finger and put finger stable
on scanner.
-1322 Key not passed or invalid key. Your application has not license to use MFS100
device. Try for at least 5 times by connecting and
disconnecting device, if still error is occurring then
Please contact your application vendor.
-1000 Unhandled exception Try for at least 5 times by connecting and
disconnecting device, if still error is occurring then
please contact your application vendor.
-99 Other USB Error You have used incompatible device, please refer
error -1139. Try for at least 5 times by connecting
and disconnecting device, if still error is occurring
then please contact your application vendor/device
vendor.
* For other errors you can contact your application vendor.
6. List of Supported and tested devices with MFS100.
Ans.: In the world, there are so many android devices available with various brand, OS and
configuration. It may possible that all the devices are not supporting MFS100. But we have
tested some devices with MFS100 that are listed below. We are continuously testing MFS100
with various android models and increasing below list.
Please refer below table for supported and tested android devices.
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MFS100 - FAQ - ANDROID | 2016
Brand Models
Dell Venue 7 3470
Datawind UBISLATE 7Cz
UBISLATE 7C+
UBISLATE 3G7
UBISLATE NS7
HTC 816
Motorola Moto G
Moto G2
Nexus 5
Xiaomi Redmi Note 3
Mi 4i
mi redmi 2
Lenovo A7000
Tab 2 A10-70L
Tab A730
*A7 series tablet
*A8 series tablet
Samsung A8
S6
J5
J7
Tab 2
Intex Aqua HD
Smile *Tablet series (Few tested)
Micromax Q450
Asus Z00LD
Sony D2302
7. How to get support for MFS100 from central support center.
Ans.: Before getting support, please prepare by installing “TeamViewer – QS” from play store,
and make sure your android device having 3G internet connectivity.
You can refer below link for “TeamViewer – QS” or you can search by key word “teamviewer
quicksupport” on play store.
[Link]
for Samsung device, please refer below link.
[Link]
After preparing for MFS100 related support, you can contact MANTRA’s central support team
at below numbers between 10 AM to 6 PM (Monday to Friday).
+91-83-470-02-127
+91-92-272-66-229
You can also write on support@[Link]
MANTRA SOFTECH INDIA PVT. LTD 3
