VERBAL COMMUNICATION- refers to an interaction in which NON-VERBAL COMMUNICATION-refers to an interaction

words are used to relay a message. where behavior is used to convey and represent meanings.

-makes use of either spoken words, written words, or both. -All kinds of human responses that are not expressed in words
are classified as nonverbal communication.
-to make verbal communication effective, a communicator must
bear in mind the qualities of a good verbal communication: -The message is communicated by the use of hands, head,
feet, and other parts of human body.
 Vivid- use lifelike words
 Enthusiastic- use words that manifest your -Non-verbal communication is studied in the following subfields
enthusiasm or eagerness. of linguistics (CHOPKO):
 Relevant- use only those words that are
necessary.  Chronemics- the study of time element in
 Appropriateness- The language that you communication.
use should be appropriate to the  Haptics- the study of touch element in
environment or occasion. communication.
 Brief- use words instead of phrases or  Oculetics- the study of eye contact in
clauses. Avoid fillers and insubstantial communication.
expressions which do not add to the  Proxemics- the study of proximity between the
message, such as “uh,” “you know,” “I parties to a communication.
guess,” and others.  Kinesics- the study of movements used in
 Authentic- avoid lies. communication.
 Language-based- use word present in the  Objectics- the study of objects or artifacts used in
language used as medium of communication.
communication.
 Conversational- use colloquial words and -Non-verbal communication skills involve the use of the face,
high- falutin ones. eyes, head, hands, feet and other body parts, as well as the
 Objective- Avoid words that exhibit gender use of the voice and of space. Thus, a communicator must
bias other prejudices. bear in mind the following:
 Ethics- words should be carefully chosen in
 Facial expressions
consideration of the gender, roles, ethnicity,
 Body movements and posture
preferences, and status of the person or
 Gestures
people you are talking to.
 Eye contact
 Modulated- Pronounce words in a
 Touch
modulated voice.
 Space
 Moderate in speed- Speak neither too fast
 Voice
nor too slow
 Understandable- use simple words. -Mastery of nonverbal communication is important for several
 Novel- use new words or neologisms and reasons:
avoid archaic and obsolete ones.
 Interesting- use words that arouse the 1. It enhances and emphasizes the message of your speech,
listener’s or reader’s interest. thus making it more meaningful, truthful, and relevant.
 Contextual- use words in context
 Audience-oriented- consider the listener/s 2. It can communicate feelings, attitudes, and perceptions
or reader/s knowledge and needs when without you saying a word.
choosing words. 3. It can sustain the attention of listeners and keep them
 Tactful- avoid words that tend to offend. engaged in the speech.
 Informative- use words that serve to inform.
 Organized- arrange words in their proper 4. It gives the audience a preview to the type of speaker you
sequence are.
 No-nonsense- use words that have sense.
 Clarity -The meanings of words, feelings, or 5. It makes you appear more dynamic and animated in your
ideas may be interpreted differently by a delivery.
listener; hence, it is essential for you to
6. It serves as a channel to release tension and nervousness.
clearly state your message and express your
7. It helps make your speech more dramatic.
ideas and feelings.
8. It can build a connection with listeners.

9. It makes you a credible speaker.

10. It helps you vary your speaking style and avoid a