Indian Institute of Management Kashipur
Post Graduate Program in Management
Enterprise Resource Planning Systems
Term VI, 2019-20
Credit: 1
Instructor
Name: Venkataraghavan K
Contact Info: D1-6, Ground Floor, Academic Building, IIM Kashipur
Office Hours: During 1-hour period immediately after the class. No appointments required.
Prerequisites:
Cross-listed with: Operations
Course Description
Enterprise resource planning (ERP) is a category of business-management software—typically a suite of
integrated applications—that an organization can use to collect, store, manage and interpret data from many
business activities, including: product planning, cost management, manufacturing or service delivery,
marketing and sales, inventory management, shipping and payment.
In this course, we discuss how ERP integrates the core business processes of an organization, often in real-
time and the its value-add to the organization. We discuss implementation methodologies, the role of top
management, subject-matter experts and consultants in ERP implementation. We discuss critical issues that
determine the success or failure of an ERP implementation such as architectural principles, software /
vendor selection, project management office, pre and post-implementation operations. Further, we discuss
the synergy brought about by integrating ERP with SCM and CRM systems.
We also have lab sessions on configuring order fulfillment processes and master data in an ERP system.
This course in summary, provides an understanding of ERP both from IT and business perspectives.
Course Objectives
At the end of this course, you will:
Understand the value of ERP systems to the business
PLO1a, PLO1b - Understand the technical foundation of ERP systems
Learn about the ERP implementation life cycle,
Learn about the process of selecting ERP software and vendors,
PLO1f -Learn how to manage an ERP implementation project
Understand the concept of metrics and evaluation in an organization.
PLO4c - Learn about issues dealing with people and organizational change
Learn about business process reengineering and change management
Learn about post implementation activities
Understand about ERP II components – CRM and SCM
Learn to configure SAP SD Module (or an open-source system)
Learn about the basic features of SAP ERP system (or an open-source system)
Required Textbook
Motiwalla, L. & Thompson, J., Enterprise Systems for Management (2nd Edition), Pearson
Pedagogy and Course Requirements
The course will be primarily taught though a combination of class discussions, quizzes, term-long
project, and case analysis, and presentations.
Class Discussions
The class discussion will involve the readings of the cases and labs sessions will involve
configuration and use of the ERP system.
Quizzes
N quizzes will be given at random and without announcement. Each quiz will cover the material
assigned for and/or discussed in that class. If you are late for class, you will not receive extra
time to complete the quiz. The missed quizzes shall not be made up under any circumstances and
you will receive zero points.
ERP Project
Shall be shared later
Each team will provide a written report of their project work at the end of the term, but before the
presentation is scheduled.
Case Analysis
Each student will analyze the case(s) individually assigned for that class. The analysis will
involve completing Case Preparation Chart and answering questions assigned for the case(s).
The student will make two copies of the Case Preparation Chart and will hand in one copy to the
instructor at the beginning of the class when the case is to be discussed.
During the case discussion, the student must be prepared to share his/her analysis when called
upon and only when called upon. S/he must move the discussion forward; simply paraphrasing
others’ analysis would earn negative points.
Your case analysis grade will reflect evaluation of your written case analysis and participation
during case discussion in the class.
Internet Reading
Each student will do the assigned internet readings for that class. The student will submit a one page write
up on each of the topics assigned in internet reading.
Presentation
Each project team will make a presentation of their work in the class. Each member must present
an equitable share of the overall team presentation. Instructor will let you know beforehand the
time allowed for your presentation.
Grading
Component Weightage Objective
End-Term Exam 50% PLO1a, PL01b
Quiz 20%
End-Term Project 20%
Case Analysis & 10% PLO4c, PLO1f
Assignments
Tentative Class Schedule
(Additional readings, cases, and articles may be assigned as they become available)
Session Topics Readings Assignments
1 Introduction to Enterprise ERP Book Chap 1.
Systems for Management
ERP Book Chap 2.
Objectives
ERP evolution and its impact on
productivity, overview of trends in
the ERP industry and ERP lifecycle
Systems Integration
Objectives
Impact of organizational structure
on information systems, functional
silos in organizations, what
integration is and the role of ERP in
systems integration
2 Enterprise Systems Architecture ERP Book Chap 3. Case
Preparation
Objectives HBS / Alternate Case: Sheet
ERP modules, impact of well-
designed architecture on https://cb.hbsp.harvard.edu/cbmp/content/sample/HK1079-
implementation, impact of Cloud on PDF-ENG
ERP systems
3 Implementation Life Cycle ERP Book Chap 4.
Implementation (ASAP) Methodology
4 Implementation Life Cycle ERP Book Chap 4.
Implementation (ASAP) Methodology
5 ERP Implementation Strategies ERP Book Chap 5. Case
Preparation
Objectives HBS / Alternate Case: Sheet
How is ERP complemented by third- https://hbsp.harvard.edu/product/W89C25-PDF-ENG
party systems, understand
implementation approaches like
plain vanilla or customized
implementation and their long-term
impact on the organization
6 Software and Vendor Selection ERP Book Chap 6. Case
Preparation
Objectives HBS / Alternate Case: Sheet
Steps involved in purchase of ERP https://cb.hbsp.harvard.edu/cbmp/product/W13329-PDF-ENG
systems and coordinating with a
vendor
7 Program and Project ERP Book Chap 8. Case
Management Preparation
HBS / Alternate Case: Sheet
Objectives https://cb.hbsp.harvard.edu/cbmp/product/HEC006-PDF-ENG
Skills need for a successful ERP
https://cb.hbsp.harvard.edu/cbmp/product/HEC007-PDF-ENG
project manager and realize the
process of managing scope creep
8 ERP Guest Lecture I Practioner Perspective
9 ERP Guest Lecture II Practioner Perspective
10 Customer Relationship ERP Book Chap 12.
Management
HBS / Alternate Case:
https://cb.hbsp.harvard.edu/cbmp/product/W17387-PDF-ENG
Mid Term Exam
11 Supply Chain Management ERP Book Chap 11.
HBS / Alternate Case:
https://cb.hbsp.harvard.edu/cbmp/product/910E13-PDF-ENG
12 Lab Session SAP – SCM - SD SAP Lab
13 Lab Session SAP – SCM - SD SAP Lab
14 Lab Session SAP – SCM - MM SAP Lab
15 Lab Session SAP – SCM - MM SAP Lab
16 Lab Session SAP - FICO SAP Lab
17 Lab Session SAP - FICO SAP Lab
18 Lab Session SAP - Configuration SAP Lab
19 Student Presentation End Term Presentations
20 Student Presentation End Term Presentations
Course Policies
1. Responsibility for Course Materials: You are responsible for all material covered in
class. If you are absent, you are responsible for obtaining the information you missed.
2. Classroom Behavior: We expect you to participate in class activities in a mature and
appropriate manner. Disruptive or otherwise unacceptable behavior will not be tolerated.
3. Mobile: Mobiles are not permitted in the classroom. I will let you know beforehand if
laptop is required for a class.
4. Academic Conduct: All members of the academic community at IIM Kashipur are
expected to practice and uphold standards of academic integrity and honesty. Academic
integrity means representing oneself and one’s work honestly. Misrepresentation is
cheating since it means students are claiming credit for ideas or work not actually theirs
and are thereby seeking a grade that is not actually earned. Following are some examples
of academic dishonesty:
i. Cheating on quizzes and examinations. This includes using materials such as
books and/or notes when not authorized by the instructor, copying from someone
else’s paper, helping someone else copy work, substituting another’s work as
one’s own, theft of exam copies, or other forms of misconduct on exams.
ii. Plagiarizing the work of others. Plagiarism is using someone else’s work or
ideas without giving that person credit; by doing this students are, in effect,
claiming credit for someone else’s thinking. Whether students have read or heard
the information used, they must document the source of information. When
dealing with written sources, a clear distinction should be made between
quotations (which reproduce information from the source word-for-word within
quotation marks) and paraphrases (which digest the source of information and
produce it in the student’s own words). Both direct quotations and paraphrases
must be documented. Even if students rephrase, condense or select from another
person’s work, the ideas are still the other person’s, and failure to give credit
constitutes misrepresentation of the student’s actual work and plagiarism of
another’s ideas. Buying a paper or using information from the World Wide Web
or Internet without attribution and handing it in as one’s own work is plagiarism.
iii. Falsifying records or providing misinformation regarding one’s credentials.
iv. Unauthorized collaboration on computer assignments and unauthorized
access to and use of computer programs, including modifying computer files
created by others and representing that work as one’s own.
v. Unless they specifically indicate otherwise, instructors expect individual, unaided
work on homework assignments, exams, lab reports and computer exercises, and
documentation of sources when used. If instructors assign a special project other
than or in addition to exams, such as a research paper, or original essay or a book
review, they intend that work to be completed for that course only. Students must
not submit work completed for a course taken in the past or for a concurrent
course unless they have explicit permission to do so from both faculty members.
Any academic misconduct will automatically result in a failing grade for the class
and the student will be reported to the committee on academic misconduct for
further disciplinary action.
4. Attendance: As far as I am concerned, you are an adult and it is your decision whether or
not you attend class. However, your decision not to attend a class may have negative
consequences for your class grade. (Please consult PGP Participants’ Handbook for this
purpose).
If you decide to attend a class, you must come to the class and take your seat sufficiently
before the beginning of the class time. Under no circumstances you would be allowed in
once the class has started. You are expected to sit through the class unless you have a
prior permission from the instructor to leave the classroom before the end of the class.
5. Late submission: Any late submission beyond the deadline (even by few seconds)
will result in 0 point. Except in case of emergencies, with a doctor's note, any
questions about late submission will not be entertained.
6. Missed exam: There is no make-up for the missed exams unless the student has
discussed and made an arrangement with the instructor for a valid reason beforehand. In
all other instances, the student must produce a valid doctor's note for the day the student
missed the exam. Such doctor's note must be produced in the same week the student
missed the exam.
7. Grade Discussion: It is the student’s responsibility to monitor his or her own grades and
raise any questions s/he may have within one week of the grades assigned.
8. Extra Credit: No Extra credit shall be given to make-up for missed quizzes,
assignments, exams, project, or poor performance in the course.
Learning Accommodations
To provide equal access to the educational programs and opportunities, IIM Kashipur is dedicated to
providing appropriate accommodations to students with documented disabilities such as attention deficit-
hyperactivity disorders, physical disabilities, sensory impairments, and psychiatric disorders in order to
help them achieve their academic and personal potential. These academic accommodations are provided
to students at no cost.
Inclusivity Statement
IIM Kashipur believes that diversity and inclusiveness are essential to excellence in education and
innovation. Our community represents a rich variety of backgrounds, experiences, demographics, and
perspectives. IIM Kashipur is committed to fostering a learning environment where every individual is
respected and engaged. To facilitate a dynamic and inclusive educational experience, we ask all members
of our community to:
• be open to the perspectives of others
• appreciate the uniqueness of their colleagues
• take advantage of the opportunities to learn from each other
• exchange experiences, values, and beliefs
• communicate in a respectful manner
• be aware of the individuals who are marginalized and involve them
• keep confidential discussions private
