5.
A bank branch located in a commercial district of a city has developed an improved process for serving customers during the 12:00
PM to 1:00 PM peak lunch. Period. The waiting time in minutes (operationally defined as the time the customer enters the line until
he/she is served) of all customers during this hour is recorded over a period of one week. A random sample of 78 customers is selecte
and the results are as follows:
4.21 5.55 3.02 5.13 4.77 2.34 3.54 3.20 4.35 4.25 2.24 2.13 1.19
0.38 5.12 6.46 6.19 3.79 2.65 5.18 1.37 1.26 4.50 6.10 3.44 3.21
4.87 1.27 0.98 1.11 3.45 2.65 1.42 5.01 4.02 0.56 3.05 5.18 4.00
2.44 3.89 0.55 4.25 4.71 6.27 3.61 1.09 2.48 5.11 2.94 2.66 2.64
0.87 4.33 2.27 2.29 1.16 5.25 6.01 2.34 4.07 3.77 4.61 5.12 5.34
2.64 3.27 3.11 0.26 2.02 0.91 5.72 3.10 4.07 5.34 1.25 2.14 6.11
a. Compute the following:
i. Arithmetic mean, median, and mode
Arithmetic mean = ∑ X = 263.15 = 3.374
N 78
Median = 3.36
Mode = 2.34
ii. First quartile (Q1), third decile (D3), and twentieth percentile (P20)
First quartile (Q1) = 2.248
Third decile (D3) = 2.350
Twentieth percentile (P20) = 1.660
iii. Midrange and Midhinge
Midrange = 3.360
Midhinge = 3.501
iv. Mean deviation and standard deviation
Mean deviation =∑ ǀ X - μx ǀ = ### = 1.413
N 78
∑ ( X - μx )2
Standard deviation = 1.662
N
ng the 12:00
e line until
rs is selected
mean deviation
0.84 2.18 0.35 1.76 1.40 1.03 0.17 0.17 0.98 0.88
2.99 1.75 3.09 2.82 0.42 0.72 1.81 2.00 2.11 1.13
1.50 2.10 2.39 2.26 0.08 0.72 1.95 1.64 0.65 2.81
0.93 0.52 2.82 0.88 1.34 2.90 0.24 2.28 0.89 1.74
2.50 0.96 1.10 1.08 2.21 1.88 2.64 1.03 0.70 0.40
0.73 0.10 0.26 3.11 1.35 2.46 2.35 0.27 0.70 1.97
standard deviation
1.13 1.24 2.18 0.70 4.74 0.13 3.08 1.95 1.07 0.03
2.73 0.07 0.16 8.96 3.05 9.53 7.93 0.17 0.52 3.26
0.32 1.81 0.63 2.24 4.43 5.73 5.12 0.01 0.52 3.82
0.43 0.71 0.73 0.87 0.27 7.97 0.77 1.79 8.39 0.06
1.24 1.75 1.97 6.27 0.91 1.22 1.17 4.90 3.52 6.95
2.12 1.23 2.74 0.54 0.01 0.07 9.70 1.83 6.07 5.51
0.03 0.95 0.77 1.29 1.55 4.77
4.01 4.47 1.27 7.43 0.00 0.03
2.68 0.42 7.92 0.10 3.26 0.39
5.22 0.80 3.01 0.19 0.51 0.54
1.07 0.48 0.16 1.53 3.05 3.87
0.07 0.48 3.87 4.51 1.52 7.49
5. A bank branch located in a commercial district of a city has developed an improved process for serving customers during the
12:00 PM to 1:00 PM peak lunch. Period. The waiting time in minutes (operationally defined as the time the customer enters the
line until he/she is served) of all customers during this hour is recorded over a period of one week. A random sample of 78
customers is selected and the results are as follows:
4.21 5.55 3.02 5.13 4.77 2.34 3.54 3.20 4.35 4.25 2.24 2.13 1.19
0.38 5.12 6.46 6.19 3.79 2.65 5.18 1.37 1.26 4.50 6.10 3.44 3.21
4.87 1.27 0.98 1.11 3.45 2.65 1.42 5.01 4.02 0.56 3.05 5.18 4.00
2.44 3.89 0.55 4.25 4.71 6.27 3.61 1.09 2.48 5.11 2.94 2.66 2.64
0.87 4.33 2.27 2.29 1.16 5.25 6.01 2.34 4.07 3.77 4.61 5.12 5.34
2.64 3.27 3.11 0.26 2.02 0.91 5.72 3.10 4.07 5.34 1.25 2.14 6.11
a. Compute the following:
i. Arithmetic mean, median, and mode
Arithmetic mean = ∑X = 263.15 = 3.374
N 78
Median = 3.36
Mode = 2.34
ii. First quartile (Q1), third decile (D3), and twentieth percentile (P20)
First quartile (Q1) = 2.248
Third decile (D3) = 2.350
Twentieth percentile (P20) = 1.660
iii. Midrange and Midhinge
Midrange = 3.360
Midhinge = 3.501
iv. Mean deviation and standard deviation
Mean deviation = ∑ ǀ X - μx ǀ = 110.230 = 1.413
N 78
Standard deviation = ∑ ( X - μx )2 = 215.466 = 1.662
N 78
ring the
ters the
8
mean deviation
0.84 2.18 0.35 1.76 1.40 1.03 0.17 0.17 0.98 0.88
2.99 1.75 3.09 2.82 0.42 0.72 1.81 2.00 2.11 1.13
1.50 2.10 2.39 2.26 0.08 0.72 1.95 1.64 0.65 2.81
0.93 0.52 2.82 0.88 1.34 2.90 0.24 2.28 0.89 1.74
2.50 0.96 1.10 1.08 2.21 1.88 2.64 1.03 0.70 0.40
0.73 0.10 0.26 3.11 1.35 2.46 2.35 0.27 0.70 1.97
standard deviation
1.13 1.24 2.18 0.70 4.74 0.13 3.08 1.95 1.07 0.03
2.73 0.07 0.16 8.96 3.05 9.53 7.93 0.17 0.52 3.26
0.32 1.81 0.63 2.24 4.43 5.73 5.12 0.01 0.52 3.82
0.43 0.71 0.73 0.87 0.27 7.97 0.77 1.79 8.39 0.06
1.24 1.75 1.97 6.27 0.91 1.22 1.17 4.90 3.52 6.95
2.12 1.23 2.74 0.54 0.01 0.07 9.70 1.83 6.07 5.51
0.03 0.95 0.77 1.29 1.55 4.77
4.01 4.47 1.27 7.43 0.00 0.03
2.68 0.42 7.92 0.10 3.26 0.39
5.22 0.80 3.01 0.19 0.51 0.54
1.07 0.48 0.16 1.53 3.05 3.87
0.07 0.48 3.87 4.51 1.52 7.49
