4/29/2019
Manners and
Etiquettes
Muhammad Muneeb
CONTENTS:
What is Manners?
What is Etiquettes?
Difference between Manners
and Etiquettes?
Workplace Etiquette
To learn Good Manners
Why Good Manners and
Etiquette are Important
Conclusion
Manners:
“Manners are the basic building
block of civil society”
What is Manners?
Manners are described as good or bad to indicate
whether a behavior is socially acceptable. Every culture
adheres to a different set of manners, although a lot of
manners are cross-culturally common. Manners are a
subset of social norms, which are informally enforced
through self-regulation and social policing and publicly
performed. They enable human ‘ultra sociality’ by
imposing self-restraint and compromise on regular,
everyday actions.
“The hardest job kids’ face today is
learning good manners
without seeing any.”
Fred Astaire
Etiquettes
“Etiquette is what you are doing and
saying when people are looking and
listening. What you are thinking is your
business.”
Virginia Cary Hudson
What is etiquette?
The word "etiquette" comes from the French word
"estique," meaning to attach or stick. The noun
"etiquette" describes the requirements of behaviors
according to conventions of society. It includes the proper
conduct that is established by a community for various
occasions, including ceremonies, court, formal events and
everyday life.
Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
Essence of Etiquette
Most of the etiquette experts agree that proper etiquette
begins by showing respect for others, being honest and
trustworthy, putting others at ease, and showing kindness
and courtesy to others. Only after that should you focus
on the details of specific situations.
"Nothing is less important than which fork you use.
Etiquette is the science of living. It embraces
everything. It is ethics. It is honor."
Emily Post
Code of Conduct and Behavior
Etiquette includes having a strong moral code of conduct.
The basics include allowing personal space, following the
Golden Rule (treat others as you wish to be treated),
obeying the 10 Commandments, and respect for elders.
All of your actions affect others. For role models, pay
attention to celebrities who are gracious and courteous. If
a famous person exhibits bad manners, use it as an
opportunity to reflect on what the person should have
done and discuss it with your children.
“Etiquette means behaving yourself a little better than
is absolutely essential.”
Difference between
Manners and Etiquettes?
What to do is Manners, how well you do it is Etiquette.
For example, eating Manners is take the food, from
the serving plate, to your mouth, chew, swallow is
manners.it is how we eat or the manner of eating.
Etiquette is do you follow socially acceptable behavior
while you eat. That is, do you ensure to use clean
hygienic spoon, do you take the food from plate
without making any noise, so that it doesn’t disturb
the people around you, chew food with your lips
closed so that you do not spit on others or make them
discomfort able by talking and chewing at the same
time.
“To learn etiquette, is actually learning how to see
others, and respect them.”
Yixing Zhang
Workplace Etiquette
Making Positive
Impressions:
How you present yourself to others in the business world
speaks volumes.
People often form first impressions about others
within seconds of first meeting them; therefore, it is
crucial to ensure you are properly prepared to
present yourself as a professional.
Here are some important tips toward making a good
impression.
Stand straight, make eye contact, turn toward
people when they are speaking, and genuinely smile
at people.
Follow your office dress code, perhaps dressing a
step above the norm for your office.
Your briefcase or bag and the things you carry in
them say something about you. Messy items may
detract from the image you would like to present.
When meeting someone for the first time, be sure to
shake hands palm to palm with a gentle firmness.
Be alert. Sleepiness looks bad in the workplace.
Kindness and courtesy count!
Arrive early to work each day.
People:
How you treat people says a lot about you.
Do not make value judgments on people's
importance in the workplace.
Talk to the maintenance staff members and to the
people who perform many of the administrative
support functions.
These people deserve your respect!
Self-assess: Think about how you treat your
supervisor(s), peers, and subordinates.
Would the differences in the relationships, if seen by
others, cast you in an unfavorable light?
If so, find where the imbalance exists, and start the
process of reworking the relationship dynamic.
What you share with others about your personal life
is your choice, but be careful. Things can come back
to haunt you.
Don't ask others to share their personal lives with
you. This makes many people uncomfortable in the
work space.
Respect people's personal space. This may be very
different than your own.
Communicating:
It's sometimes not what you say, but how you say it that
counts!
Return phone calls and e-mails within 24 hours -
even if only to say that you will provide requested
information at a later date.
Underlining, italicizing, bolding, coloring, and
changing font size can make a mild e-mail message
seem overly strong or aggressive.
Meetings:
This can easily be the most intimidating part of starting a
new job. The environment of a meeting requires some
careful navigation to maintain your professional image,
whether the meetings are one-on-one, with several
colleagues, or with external clients.
Don't arrive late...ever. If you are going to be late,
try to let someone know so that people are not
sitting around waiting for you. Don't forget that
being on time for a meeting means arriving 5
minutes early - for an interview, arrive 10 minutes
early.
Do not interrupt people. This is a bad habit to start
and a tough one to end.
There is a time and place for confrontation, and a
meeting is almost never that place. You will
embarrass and anger other people, and you will look
bad for doing it.
Give people time and space outside of meetings to
reflect on issues that need to be dealt with.
Work Space:
Whether it is a cubicle or office, respect others'
space. Don't just walk in; knock or make your
presence gently known. Don't assume
acknowledgement of your presence is an invitation
to sit down; wait until you are invited to do so.
Don't interrupt people on the phone, and don't try
to communicate with them verbally or with sign
language. You could damage an important phone
call.
Limit personal calls, especially if you work in a space
that lacks a door.
Learn when and where it is appropriate to use your
cell phone in your office.
Food consumption should generally be regulated.
Smells and noise from food can be distracting to
others trying to work.
Keep in mind…
Many of the rules of etiquette vary from
organization to organization,
industry to industry,
and country to country.
Good Manners
“Manners are a sensitive awareness of the feelings of
others. If you have that awareness, you have good
manners, no matter what fork you use.”
Anonymous
What are Good Manners?
Courtesy, politeness or having good manners are all
about respecting others and yourself.
The Importance of Manners:
Manners are something used every day to make a
good impression on others and to feel good about
oneself. No matter where you are - at home, work,
or with friends - practicing good manners is
important.
Good manners are more than opening doors and
writing thank you notes. While opening doors for
others and writing notes is nice, true courtesy goes
deeper. Being polite and courteous means
considering how others are feeling.
If you practice good manners, you are showing those
around you that you are considerate of their feelings
and respectful. You are also setting standards for
others' behavior and encouraging them to treat you
with similar respect.
Every culture and individual may have different rules
or feelings about what is polite or is not polite. The
goal of this course is to review some of the more
basic and common rules of polite behavior in our
society.
These rules may differ from person to person or
based on situation, but there is one rule of good
manners (and life, in general) that is always easy to
follow - do unto others as you would have them do
unto you.
Basic Examples of Good Manners:
Choose your words wisely and don’t rush to
comment about things you don’t know much about.
Being a good listener is often better than speaking.
You don’t need to have an opinion on everything.
Think things out before you speak, especially if you
are a person who may be poor at finding the right
words to say. Don’t start a sentence, with ‘ums’ and
‘ers’ in between, it seems awkward and you should
try speaking to yourself in front of a mirror, it works!
It increases your confident in speaking.
Don’t speak loudly. You will quickly lose respect if
you do, as this can be seen as overbearing and rude.
It can also make other people angry and upset with
you before you even establish some kind of
relationship with them. They will see you as a ‘big
mouth’ who cannot be trusted with anything
confidential. So practice turning your volume down if
you tend to have a loud voice.
Speak with respect to and of others. You can do this
by avoiding negative remarks that may insult
someone else. The general rule is- if you don’t want
someone to speak about you that way, you don’t
speak about them to others.
Do not ever speak of bodily functions even if it is a
casual conversation, such as using the bathroom or
telling crude jokes, for this shows sign of immaturity
and often creates a bad impression of you with your
friends, family, and co-workers.
Always respect older people and listen to them and
learn. This applies to all elders and not just parents
and grandparents.
Using the terms ‘Thank You’, and ‘You are Welcome’
shows that you have good manners. People who lack
manners do not use these terms.
Hold open a door for anyone following you closely.
This is a sign of a good manner and has never
changed. There are no strict gender rules in this day
and age.
Speak highly of your parents respect them, even if
there are things about them that you do not like. If
you cannot do that, stay away from speaking about
them at all. It looks bad to insult or speak badly of
the people who brought you into this world or raised
you. Don’t wash dirty family laundry in public. It is
negative and rude.
Do not swear to use filth language and curse words.
It is unprofessional! People who do this are usually
very immature and have no self-control or respect
for themselves and others!
Why Good Manners and
Etiquette are Important
They Help you Earn Respect
They Charm Your Personality
They Make Relationships Smoother
They Increase Your Confidence
They Keep You Motivated and Happy
They Impart Strength to Digest Failure
They determines what kind of person you are
Conclusion:
Treating others the way you would like to be treated is
the easiest rule to follow and encourages others to treat
you in kind. Even the most polite people in the world can
occasionally say the wrong thing or make mistakes, but
being kind, considerate, and generous on a daily basis
shows true manners. We can't police ourselves all the
time, but before you say or do something, ask yourself
how you would feel if others said or did that to you.
The more you practice this rule, the more natural and
easier it becomes. Set yourself as an example.
