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Online Hotel Management System Abstract

The document describes an online hotel management system that aims to automate hotel operations and provide a more cost-effective and consistent customer experience. The system allows customers to book rooms online or by phone and stores their preferences. It schedules cleaning and bills customers, and collects customer reviews. This proposed system reduces costs and staff compared to the existing manual system by streamlining processes and documentation. The system has modules for administration, scheduling, and users to book rooms, make payments, and receive updates.

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1K views2 pages

Online Hotel Management System Abstract

The document describes an online hotel management system that aims to automate hotel operations and provide a more cost-effective and consistent customer experience. The system allows customers to book rooms online or by phone and stores their preferences. It schedules cleaning and bills customers, and collects customer reviews. This proposed system reduces costs and staff compared to the existing manual system by streamlining processes and documentation. The system has modules for administration, scheduling, and users to book rooms, make payments, and receive updates.

Uploaded by

Engineers Solution
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Objective
  • Existing System
  • Proposed System
  • Requirements
  • Modules

Online Hotel Management System

Objective
The aim of this project is to build a system that will able to automate many operations in
a hotel. Modern day hotels aim to create a user friendly atmosphere with the availability of
concierges who remember frequent visitors and making it possible to call and make reservations.
While such hotels are extremely expensive, such a service can also be provided in a cost –
effective manner with the use of computers.
The process begins when a customer books a room, the booking can be placed online or
through an Interactive Voice Response System (IVRS). The system will remember client
preferences and can provide options accordingly. Once the room is booked, the visitor only needs
to turn up and present identification. The system will also be able to send messages to the
visitor’s phone to remind them of restaurants they may have visited in the past and other options.
The system can accept bookings for restaurants present in the hotel. Things – to – do around the
locality can be advertised as well through messages.
Every hotel has an intricate system of cleaning and replacement of room sheets, etc. The
scheduling of the same can be completely managed by this system and it can also take into
account guest preferences. The guest can use the IVRS at the hotel to inform the system about
the best time to clean the room.
When the guest vacates the room, the system will create the bill, schedule cleanup and
allot the next guest. The customer can keep their credit card linked with the system to avoid the
hassle of continually making payments. All payments in the hotel can be automatically credited
from this account.
At check out the user can enter a review which will be uploaded to the website, the
system will collect user reviews from other sites and from past guests, making them available to
future visitors. The system will make it easy for higher level management to easily review the
operation of the hotel.

Existing System
The existing system depends on many highly trained individuals to take care of guests.
Such a system is prone to error and delays. Visitors may not have a consistent experience and
have to be bothered about remembering mundane things such as payments and restaurants. A
lot of paperwork is generated and it is difficult for a supervisor to go through all these documents.
Allocation of rooms based on expected vacancies is also difficult as it requires extra work on the
part of the employees. The costs of running such a hotel is also great.
Proposed System
The proposed system is much more efficient in terms of human and monetary resources.
The number of staff to ensure successful implementation is reduced. Lead time of service is
reduced and it is easy to predict room availabilities. Electronic documentation of hotel operations
help management in keeping the hotel in check. A visitor can be sure of consistent service even
across other hotels of the same chain.

Modules
Admin: An admin can create accounts for the user and present reports to management. Details
about employees and cleaning schedules are also updated by the admin.
Scheduler: This can be used to schedule cleaning and room assignment.
User: The user can book rooms and clear all payments using this module. They will be able
present their mobile number to receive updates from the system. Their preferences will also be
stored and accessed by this module.

Software Requirements
 Windows XP
 PHP 5
 MS SQL Server 2005 Express
 CSS
 Apache Server

Hardware Requirements
 Hard Disk – 2 GB
 RAM – 1 GB

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