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Program and Project Management Overview

This document outlines the responsibilities and qualifications for a program and project management role. The responsibilities include delivering business outcomes through effective planning and execution, managing delivery efforts within budget and schedules, prioritizing scope, and monitoring performance. Qualifications include a bachelor's degree in IT or related field, IT certifications, experience in project management and different industries in a global setting.

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Darlene Ganub
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157 views1 page

Program and Project Management Overview

This document outlines the responsibilities and qualifications for a program and project management role. The responsibilities include delivering business outcomes through effective planning and execution, managing delivery efforts within budget and schedules, prioritizing scope, and monitoring performance. Qualifications include a bachelor's degree in IT or related field, IT certifications, experience in project management and different industries in a global setting.

Uploaded by

Darlene Ganub
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Program and Project Management

Responsibilities:

 Deliver desired business outcomes and/or service commitments through effective


planning and execution
 Manage the delivery effort including change, demand and support of operations
management within schedule, cost, quality, effort and SLAs
 Prioritize and manage the scope of the assigned program, project or contracted service
 Identify, understand and effectively manage milestones and dependencies across
multiple stakeholders ensuring clear accountabilities and shared understanding of
impact
 Manage issues and risks of the assigned program, project, releases or contracted
service
 Monitors delivery of programs, projects and/or managed services
 Monitors delivery performance and quality using metrics and status reporting and
implement continuous improvements
 Supports the management of financials, contractual, and operational commitments in
alignment with contract and original deal economics, as well as cost management
targets
 Plan programs, projects and/or managed services
 Baseline the scope and estimate and plan the work
 Plan and manage resourcing/staffing within a globally sourced delivery model

Qualifications:

 Bachelor's Degree in Information Technology, Engineering, Computer Science and other


relevant fields
 Preferably an information technology field/profession with multifaceted discipline
 Equipped with various IT certifications and project/process management competency
(ITIL, Microsoft, Networking, Cloud, PMP, etc.,)
 Experience working in different industries in a global setting, matrix organization and
multicultural environment
 Extensive exposure in building and operating IT Shared Services, Command Center, IT
Service Operations, In sourcing/outsourcing/offshore from inception to maturity
 Masters Degree in Business or IT is a plus

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