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Complaint Handling Chart

The document outlines two flowcharts - a complaint flowchart and a prosecution flowchart. The complaint flowchart shows the process for handling complaints, which includes assessing the complaint, investigating it, reviewing the investigation, and either initiating prosecution or dismissing the matter. The prosecution flowchart then shows the process for prosecuting matters, including filing applications, issuing summons, and making decisions or orders that can be appealed in various courts and tribunals.

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453 views1 page

Complaint Handling Chart

The document outlines two flowcharts - a complaint flowchart and a prosecution flowchart. The complaint flowchart shows the process for handling complaints, which includes assessing the complaint, investigating it, reviewing the investigation, and either initiating prosecution or dismissing the matter. The prosecution flowchart then shows the process for prosecuting matters, including filing applications, issuing summons, and making decisions or orders that can be appealed in various courts and tribunals.

Uploaded by

ailynvds
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Complaint flowchart

ENQUIRY RECEIVED COMPLAINT RECEIVED LSC INITIATES


OWN MOTION INVESTIGATION

ASSESS COMPLAINT

Matter resolved Consumer dispute Conduct complaint Summary dismissal


informally and/or
advice given. No
further action
required Suggest mediation and refer
the matter to the relevant
regulatory authority

If matter unable to
be resolved
informally, INVESTIGATE COMPLAINT
complainant
advised to lodge
complaint
LSC conducts BAQ conducts
investigation investigation

REVIEW INVESTIGATION

Initiate prosecution Dismiss matter

Prosecution flowchart

PROSECUTION

LSC files discipline application LSC issues summons

…in Queensland Civil


..in Legal Practice and Administrative …in the
Committee Tribunal Magistrates Court

Decisions Decisions Decisions


Close file Close file
and Orders and Orders and Orders

Appeal decision in Queensland Appeal decision in


Civil and Administrative Tribunal District Court

Appeal decision in Any further appeals…..


Court of Appeal

Close file Close file

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