SIM ONLY INTERNET STARTER PACK FAQS
What is the prepaid SIM Only Internet Starter Pack?
The prepaid SIM Only Internet Starter Pack is a bundle offer that includes a SIM card
and a 2.4 GB data bundle.
What is the price of the prepaid SIM Only Internet Starter Pack?
As a promotional offer, the prepaid SIM Only Internet Starter Pack will cost R49,
onceoff. Once the promotion ends the standard price will revert to R99.
How much data do I get?
You’ll receive 200MB per month for a period of 12 months.
Where can I get the prepaid SIM Only Internet Starter Pack?
The prepaid SIM Only Internet Starter Pack is available at Telkom Direct stores,
Telkom Express, 8ta Flagship stores and National Chain stores.
How do I know if Telkom Mobile’s coverage is available in my area?
Before purchasing this data product, a Telkom Mobile coverage check must be done.
To check your coverage go to [Link]
address to 43482 (e.g. SMS ‘61 Oak Avenue, Centurion’ to 43482).
What device will I receive with the prepaid SIM Only Internet Starter Pack?
None. A device is not included with this offer.
When will I receive the data?
On the 1st of every month.
If I activate my SIM in the middle of the month, after RICA activation, will the
data be prorated?
Irrespective of the date of activation within the month, you will receive the full
allocation of 200MB.
How do I activate the prepaid SIM Only Internet Starter Pack?
Once your SIM card is RICA’d, insert the card into your modem. Then connect the
modem to your USB port on your PC, laptop or notebook and connect to the internet
via the modem dashboard.
Is LTE available on the prepaid SIM Only Internet Starter Pack?
LTE service is enabled on all prepaid plans, but you’ll need to check if you fall within
Telkom Mobile’s LTE coverage at [Link]
can SMS your address to 43482.
You’ll also require an LTE enabled device that’s compatible with the 2300MHz radio
frequency band to access Telkom Mobile’s LTE service. Telkom Mobile currently has
the Huawei E3276 LTE modem and the Huawei E5776 LTE MiFi available for
purchase.
Can I use the SIM card to make voice calls?
Yes, voice calls can be made with the SIM card. However, you’ll have to purchase
airtime to be able to make voice calls.
Will I be charged the same rate when I’ve used up all my inbundle data?
No, all outofbundle data is charged at a rate of R1.00 per MB.
On which tariff plan will the prepaid SIM Only Internet Starter Pack be
activated?
The prepaid SIM will be activated on the current default prepaid tariff plan.
Can I buy additional data bundles?
Yes. You can purchase allnetwork internet prepaid bundles (for use on Telkom
Mobile’s network and MTN roaming). Or, you can purchase a Telkom Mobile only
internet prepaid bundles (for use only on Telkom Mobile’s network). You must check
for coverage at [Link]
What do I need to activate my data SIM card?
1. Your modem.
2. Your Telkom Mobile SIM card inserted into your modem.
3. Telkom Mobile will SMS your cellphone number to you after you have been
registered for RICA.
4. Insert your modem into your PC or laptop device to connect to the internet.
How do I recharge my account or purchase an internet bundle?
Step One: Airtime recharge
Option 1:
● Buy a recharge voucher.
● Dial *188*[RECHARGE VOUCHER PIN]# under the USSD tab on your modem
dashboard.
Option 2:
• SMS your recharge voucher PIN to 188, under the SMS tab on your modem
dashboard.
Option 3:
• Insert your SIM card into a handset/cellphone. Dial 188.
• Listen to welcome message and follow voice prompts.
• Use your phone’s endcall button/action upon completion.
Option 4:
• Log in to the Telkom Mobile self service portal at
[Link]
• Purchase recharge airtime via EFT or credit card.
• And/or redeem your recharge airtime PIN.
Step Two: Internet bundle purchases
Please note: “All networks” means an internet bundle that can be used on the Telkom
Mobile network and via MTN roaming.
“Telkom Mobile network” means an internet bundle that can only be used on the
Telkom Mobile network. You’ll need to ensure that you have coverage before
purchasing any Telkom Mobile internet bundle.
Visit [Link]
your address to 43482 (e.g. SMS ‘61 Oak Avenue, Centurion’ to 43482).
Option 1:
• Dial *180# under the USSD tab on your data modem dashboard.
• Select bundle purchase.
• Under the bundle type option, select data.
• Follow the onscreen display to complete your onceoff data and/or WiFi
bundle purchase.
Option 2:
• Log in to the Telkom Mobile self service portal at
[Link]
• Purchase a onceoff data and/or WiFi bundle from available airtime.
Option 3:
• Insert your SIM card into handset/cellphone, then dial *180#
• Select bundle purchase.
• Under the bundle type option, select data.
• Follow the onscreen display to complete your onceoff data and/or WiFi
bundle purchase.
How do I check my airtime, data or WiFi balance?
Option 1:
• Log in to the Telkom Mobile self service portal at [Link]
login/ to view your data and/or WiFi balance.
Option 2:
• Send an SMS via your modem dashboard to 188 to receive your data and/or
WiFi balance.
Option 3:
• Dial *188# under the USSD tab on your data modem dashboard.
Option 4:
• Insert your SIM card into a handset/cellphone, then dial *188# or send an SMS
to 188.
How do I get my data SIM card working?
• Remove the modem’s upper case.
• Slot in the SIM card.
• Insert the modem into a USB port on your laptop/desktop.
• Allow for the device drivers and modem dashboard to install
• Click on “Connect” to get started.
How do I contact customer support?
To call the Telkom Mobile customer support line for free on 180, please remove the
SIM card from your modem and insert it into a cellphone. (Calls to the Telkom Mobile
data support line are only free from a Telkom Mobile number.)
You can also phone customer care on 081 180 from any other network, but these
calls will be charged at applicable service provider rates.
