JEFF RICHARDS 31 Howitt drive Templestowe Lower 3107
0439 322 563
NATIONALITY: AUSTRALIAN CITIZEN jeffrichards83@[Link]
SUMMARY AREAS OF EXPERTISE
A polished, dynamic, results-driven, and client-oriented professional offering a career-long track record of Problem Resolution
success in delivering fast, accurate, and efficient service, resolving problems at first point of contact. Well-
Market Research
versed in providing exceptional customer service and managing critical relationships while maintaining the
highest level of confidentiality. Quick learner not intimidated by new challenges, responsibilities, Results-Driven
autonomy, and situations; excels in daily task prioritization. Employs a high level of professionalism in day-
to-day work, enjoys tackling challenges on an individual basis but also thrives in hectic, customer-focused, Client retention
teamwork environments. Actively seeking opportunities to leverage diverse background in a highly
Time Management
regarded firm such as yours.
Regulations Compliance
PROFESSIONAL EXPERIENCE
Electricity Wizard | 2017 – Present | Sales & Distribution
(Sales Rep/ Training Manager)
Duties and Responsibilities and Achievements: Confidentiality
Achieved highest sales representative based on 30 sales reps.
Leadership Development
Deservedly promoted to Training manager based on successful sales track record when the previous
training manager quit. Excellent Communication
Able to communicate and understand precisely what the customer wants early due to my natural sales Skills
talent.
Dedicated to process and product improvement by putting in after-hours of research to increase Process Improvement
product knowledge and lead to high performance in this role.
Sound Knowledge of KPIs
Improved QA scores from 42% to 95%.
Create and upgrade training induction presentations. Policies and Procedure
Compliance Training to comply with ACL.
Business to business sales and training. Task Prioritization
Acquire Learning | 2015 – 2017 | Customer Service
(Sales Rep/ Team Leader/High-Performance Sales Coach)
Negotiation and
Duties and Responsibilities and Achievements: influencing skills
Highest sales rep out of 180 reps doubling the number of sales compared to the person coming
second. Implementing sales
Promoted to Team Leader. strategies
Increased team sales by an average of 27% weekly over two months.
Promoted to High-Performance Sales Coach.
Exceptional planning and
organizational skills
Provide sales coaching/training for all staff.
Increased centre sales by 20% in the first three months through my sales coaching techniques and Strong presentation skills
training. and innovative thinking
Cooper Newman Real Estate | 2013 – 2014 | ADDITIONAL SKILLS
(Sales Representative) Fitness
Duties and Responsibilities and Achievements:
Snowboarding
Assist clients with property sales and development Preparation of legal documents.
Provide legal, economic and market advice to prospective clients Maintaining and liaising with clients. Photography
Building relationships with clients to encourage returning business Overseeing document signing.
Analyze market trends to determine competitive market prices. Videography
PROFESSIONAL
True Value Solar | 2011 – 2014 | CERTIFICATIONS/
(Grid Connection/Sales) LICENSURES
Duties and Responsibilities and Achievements: First Aid and CPR Course
Creating Single Line Diagrams.
Cert 3 in Finance
Organise Voltage Rise Calculations.
Completing applications to Distributors for Grid Connection approvals. REIV Agents
Customer service and complaints handling. Representative
Relocated to Sales (selling 80 systems in the first month).
Promoted to train staff on selling solar. Forklift License
Cert 4 in Fitness
Online Nutrition Warehouse (Part-Time Side Business) | 2012 – 2016 |
(Owner and Operator) Cert 4 in Sport and
Duties and Responsibilities and Achievements: Recreation
Build, design and update website.
Launched a business. White Card
Grow customer base through marketing, prospecting and word of mouth.
Maintain stock control, loss prevention and administration.
Scissor/Boom Lift
I attended trade shows.
RSG (Responsible Service
Business relationship management with distributors. of Gaming)
Sold business.
RSA (Responsible Service
Man to Man/Stone Shoes | 2007 – 2011 | of Alcohol)
(Manager/National Manager)
Duties and Responsibilities and Achievements: Clean Driver’s License
Managing, training and developing the sales teams.
PERSONAL SKILLS
Winning add-on sales store of the year. Superb Organizer
Created merchandising plans.
Exceeded yearly budgets by an average of 25%. Professionalism
Promoted to Stone Shoes National Manager.
I created a training program for new staff. Highly Organized
Preparation and roll out of sales budgets.
Self-Discipline
I surpassed sales forecasts.
Active Listening
Belgravia Leisure/Genesis Fitness | 2000 – 2007 |
(Membership Consultant) Positive Language
Duties and Responsibilities and Achievements:
“Top Gun Award” for highest sales. Managing Objections
Number one personal training up-sell packages across Victoria.
Exceeded monthly KPI's and targets.
LANGUAGE
Cold calling and prospecting to seek new business for the club.
English (Fluent)
Trained new consultants.
Generate new leads through referrals.
REFERENCE
EDUCATION Available on request.
Diploma of Business (Online) (2012): Franklyn Scholar.
High School Diploma (2000): Coomealla Seniors College, New South Wales.
