• Client needs to fill in the details of the shipment i.e.
mode, weight approx, date, INCO terms
Query • Access: Sales POC and Client
• Sales POC Forwardsthe quote to the respective forwarder
Quote • Access: Forwarder and Sales POC
Request
• Forwarder quotes on the window
Quote • Access: Forwarder and Sales POC
Received
• Sales POC quotes the same to the client
Quote Sent • Access: Sales POC and Client
for Approval
• If client is unhappy quote can be resubmitted after negotitaion
Negotiation • Access: Sales POC and Client
• Client approves the quote and uploads the Invoice and Packing
List(Export) or Details of Shipper (Import)
Client
Approval • Access: Sales POC and Client
• Approval is sent to forwarder and Invoice/Packing list or details of
shipper are forwarded
Approval
to FF • Access: Forwarder and Sales POC
• Forwarder creates a booking for the shipment as per the INCO terms
• Access: Forwarder and Ops POC
Booking
• As per INCO Terms if pickup required, details of the truck is uploaded
• Access: Forwarder and Ops POC and Forwarders Agent
Pickup
• Forwarder uploads the AWB and Checklist to be approved from the
Client
AWB/Check
list received
• Access: Forwarder and Ops POC
from FF
• Ops passes on the same to client for Approval and is sent back to the
forwarder. If edit required the above step needs to be repeated
Approval
from Client • Access: Client and Ops POC
• Shipment is sent for Customs clearances
Customs • Access: Forwarder and Ops POC
Clearance
• Forwadrer adds the details of the vessel/Airline and time and date as per
planned
Planned
Departure • Access: Forwarder and Ops POC
• The Time, Date, Vessel/Airline Date needs to be added in which the
shipment is departed incase different from planned Departure
Actual
Departure • Access: Forwarder and Ops POC
• Shipment Arrives at Terminal
Arrival • Access: Forwarder and Ops POC
• Shipment is sent for Customs Clearance
Customs • Access: Forwarder and Ops POC
Clearance
• Shipment is loaded for warehouse if required
Loaded for • Access: Forwarder, Forwarder's Agent and Ops POC
Warehouse
• Shipment is Out for Delievry from Terminal
Out For • Access: Forwarder, Forwarder's Agent and Ops POC
Delivery
• Goods are Delivered and POD is uploaded. Invoice is generated to the
Customer
Delivered • Access: Forwarder, Forwarder's Agent, Client, Ops POC
Benefits
Cost
Collaboration with Freight Forwarders to get Tier 1 rates/Cost price and
we share the profits. This would increase our quantities that we ship
Dealing with Airlines/Shipping lines directly and offering them regular
shipments for Volume Cargo & Dense Cargo in case of Air and LCL for
Ocean
Transparency
Live tracking of all the shipments of the client
Auto Generated Reports and Detailed Dashboards to manage and plan
the shipments accordingly
Ease
Handling the documentation and representing the client at all the
stages. Client need not face different agents at different process.
We Provide 1 invoice as per the final Billing
Employee Performance
With the software it would be easier to track the performance of the
sales team as to number of queries received compared to converted and
lost
Also we can track the Ops team’s responsiveness
Forwarder’s Performance
We can analyse the rates, service, transit days fulfilled by a specific
forwarder for the particular Trade Route
After we start dealing directly with the airline we can judge which airline
and shipping line has been offering the best rates and services for that
particular trade route
