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Quality Control in Automotive Industry

The document discusses quality control in the automotive industry. It outlines the evolution from initial quality checks to ensure proper assembly, to a focus on Total Quality Management beginning in the 1980s. This involved top-down commitment and designing quality into products and manufacturing processes from the start. It also meant involving employees across departments in improvement teams. Finally, the document lists 3 golden rules of quality control: identifying problems' causes early; addressing costs of poor quality; and detecting supplier quality trends before issues arise.

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vaibhav_ihm07
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586 views3 pages

Quality Control in Automotive Industry

The document discusses quality control in the automotive industry. It outlines the evolution from initial quality checks to ensure proper assembly, to a focus on Total Quality Management beginning in the 1980s. This involved top-down commitment and designing quality into products and manufacturing processes from the start. It also meant involving employees across departments in improvement teams. Finally, the document lists 3 golden rules of quality control: identifying problems' causes early; addressing costs of poor quality; and detecting supplier quality trends before issues arise.

Uploaded by

vaibhav_ihm07
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

TOTAL QUALITY MANAGEMENT

QUALITY CONTROL IN AUTOMOTIVE


INDUSTRY

SUBMITTED TO:

Dr. HIMA GUPTA

SUBMITTED BY:

GROUP NO.9

Vaibhav Saxena (09609179)

Sushant Srivastava (09609182)

Rahul Trehan (09609184)

Ankush Bhatnagar (09609185)

Amal Abraham (09609186)

Sakshi Pandey (09609188)

Karan Mehra (09609193)

Sunil Bhardwaj (09609196)

Richa Agarwal (09609197)


Objective:
To study the various quality control mechanism i.e. quality-standards and
undermining quality-cycle in the automotive industry with emphasis on the
quality initiatives taken by Honda siel.

Introduction

At the advent of the automotive industry people would joke about not buying
cars made on Mondays or Fridays because they were concerned workers might
not be focused on putting the dashboard in properly if they were thinking
about their weekends.

But dramatic changes in the auto industry have created a new definition of
quality control for carmakers and their customers that goes beyond the basics
of making sure everything is put together right on the factory floor.

Overall, analyst believe that quality control in the industry is headed in the
right direction. Thanks to hotly competitive markets, a tough economy and
younger customers who are more difficult to please on how their cars are put
together, car quality has dramatically improved in recent years.

Evolution

The 1960s saw the birth of Reliability in the Automobile Industry, with the
technology moving from the Space Industry and all of a sudden, time or life of
our products took on new meaning. The Quality Department had long been
interested in Warranty and Warranty Cost and this information was good
Accounting information, but was not designed for problem identification. In
many cases, that information was used for Customer Satisfaction on our
existing vehicle problems. In some cases, this ended up as an issuance of a
blank check for the use of the dealers. When pressure was applied by the Auto
companies, the amount and cost was suddenly reduced through real customer
problems had not been materially changed.

Sometime during the early to mid-1980’s, the picture became clearer to most
top executives that a totally new approach to quality was the answer. The
timing varied amongst the companies, but the revelation was quite dramatic.
They now understood that the change to what was called Total Quality
Management required continuous dedication, resolve from the very top
executives, and clear communication to all the troops that this was the
direction being taken. They learned from Dr. Deming that quality begins in the
Boardroom. They learned, from many of their own experiences, that quality
also must be planned and designed into the products and systems that produce
them. It was no longer enough to ask the factories to produce quality, the
designs and the systems had to provide for error free, simplified manufacturing
and assembly. These understandings led to teams of employees working on the
design and processing methods for new products long before the product was
ready for production. The teams quickly grew to include; factory workers,
major suppliers, factory supervisors, marketing people, and industrial
engineers, along with the more traditional product design engineers.

Thus 3 rules have to kept under strict consideration for sustainable delivery of
quality products by automakers.

3 golden rules
• Isolate and identify the cause of quality problems in time to make a
difference.
• Address the costs of poor quality.
• Detect trends and patterns in supplier quality before they impact your
business.

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