QUALITY MANAGEMENT SYSTEM (QMS)
CONSTRUCTION OF NEW DOHA INTERNATIONAL AIRPORT
PASSENGER TERMINAL COMPLEX PROJECT MODEL
ISO 9001: 2015
QUALITY MANAGEMENT SYSTEM
ISO 9001 builds on seven quality management
principles.
Seven Quality Management Principles
1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management
1/7 CUSTOMER FOCUS
Meeting – and exceeding – customer
needs is the primary focus of quality
management
2/7 LEADERSHIP
Having a unified direction or mission that
comes from strong leadership is essential
to ensure that everyone in the organization
understands what you are trying to
achieve.
3/7 ENGAGEMENT OF PEOPLE
Creating value for your customers will
be easier if you have competent,
empowered and engaged people at
all levels of your business or
organization.
4/7 PROCESS APPROACH
Understanding activities as processes that
link together and function as a system helps
achieve more consistent and predictable
results.
5/7 IMPROVEMENT
Reacting to changes in the internal and
external environment is necessary if you
want to continue to deliver value for your
customers.
This is of paramount importance today
when conditions evolve so quickly.
6/7 EVIDENCE-BASED DECISION
MAKING
Making decisions based on the
analysis and evaluation of data is
more likely to produce the desired
result.
7/7 RELATIONSHIP MANAGEMENT
Identifying the important relationships you
have with interested parties and setting out
a plan to manage them – will drive
sustained success.
QUALITY ASSURANCE PLAN
QAP OUTLINE
COMPANY PROFILE
QUALITY POLICY AND KEY PERFORMANCE
OBJECTIVES
TERMS AND DEFINITIONS
QUALITY MANAGEMENT SYSTEM
PROJECT MANAGEMENT AND RESPONSIBILITY
RESOURCE MANAGEMENT
PRODUCT REALIZATION
MEASUREMENT, ANALYSIS & IMPROVEMENT
1.0 COMPANY PROFILE
Brief description of the contractor
undertaking the construction of the
proposed project.
2.0 QUALITY POLICY & KEY PERFORMANCE
OBJECTIVES
2.1 Mission
2.2 Quality Policy & Objective
2.3 Application of this Quality Plan
2.0 QUALITY POLICY &
KEY PERFORMANCE OBJECTIVES
2.1 Mission
• Provide highest standard of service to the
customer
• Complete the project successfully, on-
time and in-budget
• Achieve excellence in all activities for
full satisfaction of the client
2.0 QUALITY POLICY &
KEY PERFORMANCE OBJECTIVES
2.2 Quality Policy & Objective
Quality Policy: Committed to achieving
quality excellence in all aspects of the
work
Objectives: Complete the project within
stated time, cost, and quality
2.0 QUALITY POLICY &
KEY PERFORMANCE OBJECTIVES
2.3 Application of this Quality Plan
QP is the overall quality management system
of the company which intend to encompass
all activities carried out within the scope of
the Project.
3.0 TERMS AND DEFINITIONS
QUALITY
THE DEGREE OF COMPLIANCE WITH THE SPECIFIED
CRITERIA
QUALITY MANAGEMENT SYSTEM (QMS)
COMPANY MANAGEMENT SYSTEM USED TO
DEVELOP AND IMPLEMENT ITS QUALITY
ASSURANCE POLICY AND OBJECTIVES.
3.0 TERMS AND DEFINITIONS
CONTINUAL IMPROVEMENT
RECURRING PROCESS ENHANCING THE QUALITY
MANAGEMENT SYSTEM IN ORDER TO ACHIEVE
IMPROVEMENTS IN THE OVERALL QUALITY
3.0 TERMS AND DEFINITIONS
CORRECTIVE ACTION
ACTION TO ELIMINATE THE CAUSE OF A
DETECTED NON-CONFORMANCE WITH THE
REQUIRED CRITERIA
PREVENTIVE ACTION
PRE-EMPTIVE ACTION TAKEN TO PREVENT THE
CAUSE OF A POTENTIAL NON-CONFORMANCE
3.0 TERMS AND DEFINITIONS
ASSESSMENT
A SURVEILLANCE/ REVIEW TO ESTABLISH THE
EXTENT OF COMPLIANCE/POTENTIAL
COMPLIANCE WITH THE SPECIFIED CRITERIA
3.0 TERMS AND DEFINITIONS
AUDIT
A SYSTEMATIC EXAMINATION OF WORK SYSTEM
PROCESSES TO DETERMINE THE EXTENT AND RECORD
EVIDENCE TO DEMONSTRATE WHETHER (OR NOT)
ACTIVITIES, AND THEIR RESPECTIVE OUTPUTS, COMPLY
WITH THE AGREED PROCEDURES.
3.0 TERMS AND DEFINITIONS
ISO 9001: 2015 QUALITY SYSTEMS
MODEL FOR QUALITY ASSURANCE IN
DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION,
AND SERVICING.
ISO 14001: 1996
ENVIRONMENTAL MANAGEMENT SYSTEMS
4.0 QUALITY MANAGEMENT SYSTEM
4.1 AUTHORIZED REPRESENTATIVE
QA MANAGER IS THE AUTHORIZED
REPRESENTATIVE OF THE COMPANY DURING
THE PROJECT EXECUTION.
4.0 QUALITY MANAGEMENT SYSTEM
4.2 GENERAL REQUIREMENTS
FOSTER CLOSE WORKING RELATIONSHIP WITH THE
EMPLOYER AND ENGINEER
IMPLEMENT QMS TO MEET THE REQUIREMENT OF
ISO 9001:2000 & ISO 14001: 1996 STANDARDS.
4.0 QUALITY MANAGEMENT SYSTEM
4.3 SUB-CONTRACTED WORKS
QMS TO ENCOMPASS WORKS TO BE PERFORMED BY
OTHERS
MAJOR SUB-CONTRACTORS TO SUBMIT QP
FOR APPROVAL, INCLUDING APPLICABLE
PROCEDURES/ITP AND RECORDS DURING
WORK EXECUTION.
ALSO SUBJECTED TO PERIODIC AUDITS
4.0 QUALITY MANAGEMENT SYSTEM
4.4 QMS OBJECTIVES
CONTINUAL IMPROVEMENT IN ALL ASPECTS OF
MANAGEMENT OF THE WORKS.
CONSISTENCY IN PHYSICAL QUALITY OUTPUT.
PROGRESSION AND DELIVERY OF WORKS TO MEET
SCHEDULED MILESTONES.
4.0 QUALITY MANAGEMENT SYSTEM
4.5 CONTROL OF DOCUMENTS
DOCUMENT CONTROL PROCEDURE TO BE
CARRIED OUT DURING THE ENTIRE DURATION OF
THE PROJECT.
4.0 QUALITY MANAGEMENT SYSTEM
4.6 CONTROL OF QUALITY RECORDS
DOCUMENT CONTROL ENGINEER IS RESPONSIBLE
FOR KEEPING OF RECORDS PERTAINING TO
IDENTIFICATION, STORAGE, PROTECTION,
RETRIEVAL, RETENTION TIME AND DISPOSITION OF
RECORDS.
4.0 QUALITY MANAGEMENT SYSTEM
4.7 QA/QC RECORDS
QA/QC REPORTS
RECORDS OF ALL TESTS AND INSPECTIONS
QA REPORT
NCR
CURRENT CONTRACTS AND SPECIFICATIONS
SHOP DRAWINGS
ETC
4.0 QUALITY MANAGEMENT SYSTEM
4.8 CUSTOMER FOCUS
WORKS SHALL BE PERFORMED IN COMPLIANCE
WITH CONTRACT WITH THE SATISFACTION OF THE
CUSTOMER AS THE PRIMARY OBJECTIVE
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
MANAGEMENT COMMITMENT TO DEVELOP AND
MAINTAIN ITS QMS IN ACCORDANCE WITH THE
PRINCIPLES PRESCRIBED IN ISO 9001:2000.
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.2 PROJECT ORGANIZATION
WORK EXECUTION OF THE PROJECT SHALL BE
CARRIED OUT UNDER THE RESPONSIBILITY OF THE
PERSONNEL DESCRIBED IN THE PROJECT
ORGANIZATION CHART
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.3 MANAGEMENT BOARD
RESPONSIBLE FOR THE OVERALL EXECUTION OF
THE PROJECT.
RESPONSIBLE TO ENSURE EFFECTIVE
IMPLEMENTATION, APPLICATION, AND
UTILIZATION OF PHYSICAL, FINANCIAL
RESOURCES.
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.4 INTERNAL COMMUNICATION
DISTRIBUTION OF CORRESPONDENCE FROM
VARIOUS DEPARTMENTS TO ALL CONCERNED
PERSONNEL.
CONDUCT MONTHLY QA/QC MEETINGS TO
REVIEW IMPLEMENTATION OF THE QUALITY
SYSTEM OF THE PROJECT.
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.5 MANAGEMENT REVIEW
MANAGEMENT REVIEW MEETINGS WILL BE
CONDUCTED 6 MONTHS INTERVAL TO DETERMINE
THE EFFECTIVENESS OF THE QMS.
6.0 RESOURCE MANAGEMENT
6.1 Human Resources
6.2 Infrastructure
6.3 Orientation/Training and Awareness
6.0 RESOURCE MANAGEMENT
6.1 HUMAN RESOURCES
PERSONNEL EMPLOYED TO WORK ON THE
PROJECT SHALL BE APPROPRIATELY QUALIFIED
AND EXPERIENCED TO PERFORM THEIR
APPOINTED TASKS
6.0 RESOURCE MANAGEMENT
6.2 INFRASTRUCTURE
PERTAINS TO OFFICE ACCOMMODATION,
COMMUNICATION NETWORKS, OFFICE FACILITIES,
ETC.
ONLY LICENSED SOFTWARE IS USED DURING PROJECT
EXECUTION
APPROPRIATE TRANSPORT FOR STAFF FOR SAFE
MOVEMENT AND WORK PERFORMANCE AT THE
WORKSITE.
6.0 RESOURCE MANAGEMENT
6.3 ORIENTATION/TRAINING AND AWARENESS
TRAININGS MAY BE CONDUCTED IN CASES OF
CHANGE IN POSITION, USE OF DIFFERENT
TECHNOLOGIES, TECHNIQUES ASSOCIATED WITH
SUCH CHANGE
7.0 PRODUCT REALIZATION
7.1 Planning of Product Realization
7.2 Verification, Validation, Monitoring,
Measurement and Analysis
7.3 Process Control
7.4 Company Quality System Procedures
7.5 Inspection and Testing
7.6 Customer Communication
7.0 PRODUCT REALIZATION
7.1 PLANNING OF PRODUCT REALIZATION
CONTRACT SPECIFICATION SHALL BE THE
BINDING DOCUMENT FOR THE PROJECT
EXECUTION AND COMPLIANCE REFERENCE
7.0 PRODUCT REALIZATION
7.2 VERIFICATION, VALIDATION, MONITORING, MEASUREMENT
AND ANALYSIS
SHALL BE CARRIED OUT FOR EACH STAGE OF CONSTRUCTION
IN CONFORMANCE WITH THE CONTRACT
PUT IN PLACE PRIOR TO START OF WORKS ON SITE THE
APPROVED:
MATERIAL SUBMITTALS
QUALITY PROCEDURES
METHOD STATEMENTS
7.0 PRODUCT REALIZATION
7.2 VERIFICATION, VALIDATION, MONITORING,
MEASUREMENT AND ANALYSIS
ENGINEER TO BE INFORMED THROUGH “INSPECTION
REQUEST” IR TO PERFORM NECESSARY INSPECTION
TO APPROVE THE WORK
7.0 PRODUCT REALIZATION
7.3 PROCESS CONTROL
ALL ACTIVITIES INVOLVED IN THE PROJECT SHALL
BE CARRIED IN ACCORDANCE WITH APPROVED
QP.
FOR EACH ACTIVITY A SEPARATE METHOD
STATEMENT/ITP SHALL BE PREPARED AND
SUBMITTED TO THE ENGINEER FOR APPROVAL.
7.0 PRODUCT REALIZATION
7.4 COMPANY QUALITY SYSTEM PROCEDURES
THE QUALITY PLAN
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.1 Purchase Procedure
7.5.2 In-process Inspection
7.5.3 Final Inspection
7.5.4 Laboratory Test Facilities
7.5.5 As-Built Documentation and Project
Dossier
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.1 Purchase Procedure
QC department will initiate all inspection and
testing requirements for material
Tests will be performed by an Independent
Testing Laboratory
Inspection and status shall be maintained by
Computerized Tracking System
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.2 In-process Inspection
Field engineers, construction personnel, and QC
Engineers shall carryout Inspections during
construction activities in accordance with Method
Statements, Quality plans, Inspection and Test plans
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.3 Final Inspection
Perform Final Handover inspection with the
Engineer
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.4 Laboratory Test Facilities
Laboratory testing shall be carried out as required in
the Contract specification; including testing on site
using an approved laboratory or testing by an
approved Third Party Material Testing Laboratory.
7.0 PRODUCT REALIZATION
7.5 Inspection and Testing
7.5.5 As-Built Documentation and Project Dossier
PROJECT RECORD BOOK FOR HANDOVER
Project master document
Contract documents
Quality Assurance documents
Operations and Maintenance Manuals
7.0 PRODUCT REALIZATION
7.6 Customer Communication
Communication with customer shall be carried out
effectively by means of
Meetings
Technical submittals
Letters
Memos
Inspection Requests & Request For Information, etc.
Submit
Daily Program of activities
Weekly progress Report
7.0 PRODUCT REALIZATION
7.6 Customer Communication
Communication with customer shall be carried out
effectively by means of
Meetings
Technical submittals
Letters
Memos
7.0 PRODUCT REALIZATION
7.6 Customer Communication
Communication with customer shall be carried out
effectively by means of
Inspection Requests & Request For
Information, etc.
Submit Daily Program of activities
Submit Weekly progress Report
7.0 PRODUCT REALIZATION
7.7 Design Control
Initial design by client
Final design work by Contractor
Design to be checked by Independent
checker and approved by the Engineer
7.0 PRODUCT REALIZATION
7.8 Purchasing
All Purchasing activity to be in accordance with the
Procurement Procedure
Material submittals and technical data must be submitted for
approval prior major purchases.
Material received at site to be checked, and offered to the
Engineer for inspection prior to incorporation into permanent
construction.
Quarantine defective materials and removed from site.
7.0 PRODUCT REALIZATION
7.9 Product Identification and Traceability
Traceability shall be maintained on all equipment,
material, parts and components, as required by
standards and specifications.
Identification of an item shall be addressed by
either using tags, item codes, stamps, color coding,
stencils or labels or by record trace an item
throughout its fabrication, erection, installation,
repair, modification and use.
7.0 PRODUCT REALIZATION
7.10 Customer Property
Care of customer property like street lights, roads,
etc.
7.0 PRODUCT REALIZATION
7.11 Preservation of Product
Material delivered to site intended for use in the
permanent works shall be stored and protected in
a proper manner
7.0 PRODUCT REALIZATION
7.12 Inspection, Measuring and Test Equipment
All inspection, testing and measuring
equipment, shall be checked for accuracy and
relevant calibration standards/specification.
Only instruments having current and valid
calibration certification will be used for
inspection, testing and measuring purposes.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1 Customer Satisfaction
8.2 Quality Audits
8.3 Control of Non-Conforming Products
8.4 Analysis of Data
8.5 Corrective Action
8.6 Preventive Action
8.7 Servicing
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1 Customer Satisfaction
Customer satisfaction shall be assessed through
written complaints and non-conformities.
Any complaints received during the contract
period shall be analyzed and the effective
/remedial action shall be checked and
confirmed as satisfactory with Customer.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.2 Quality Audits
Quality Audits shall be carried out on the project
at regular intervals as per the internal audit
schedule.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.3 Control of Non-Conforming Products
Implement procedure to control non-
conforming products to prevent inadvertent use
of defective material, parts, components,
services, or workmanship not conforming to
contract, codes and specifications.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.4 Analysis of Data
Review of Key performance Indicators (KPI)
to confirm compliance to contract
specification.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.4 Analysis of Data
To ensure compliance with the contract scope of
review to include but not limited to:
Accomplishment of quality objectives of sub-
contractors
Safety violations, accidents, report during the
period and identify the preventive measures
Test results of concrete, soil and other materials
shall be analyzed to evaluate the consistency of
quality of supplied materials
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.5 Corrective Action
Corrective and Preventive action as detailed in
the procedure
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.6 Preventive Action
Method to prevent recurrence of system failure.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.7 Servicing
Servicing shall be in accordance with the
maintenance and guarantee periods stipulated
in the Contract.
9.0 Appendices
Appendix 1 – Distribution Matrix
Appendix 2 – Project Quality System Procedures
Appendix 3 – Project Key Performance Measures (KPI)
Appendix 4 – Project Organization Chart
Appendix 5 – Generic Project and Test Plan Schedule
Appendix 6 – Audit Schedule (Internal & External)
Appendix 7 – Quality Management System Cross
Reference List
Appendix 8 – Work Instruction Format
Appendix 9 – Generic Project Method Statement List
Appendix 10 – Activity, Responsibility and Procedure
Matrix
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THANK YOU
