CODE OF CONDUCT AND DISCIPLINE

Purpose
The Code of Conduct and Discipline established as a guidelines and procedures to
promote discipline and order, to implement corrective measures and to ensure prompt,
uniform and consistent applications of the work rules and regulations stated below.

Policy

This Code of Conduct and Discipline shall define the proper conduct of every employee
of ​CNM BPO Solutions​. The essence of the code in each employee will work as a
necessity for the company to be successful, it enforced a set of rules and regulations to
encourage the proper conduct and maintain discipline among its employees and protect
their safety and physical well-being. The corrective measures for violating the code is
not punitive but corrective in nature to ensure that the incident shall not be repeated.

Coverage

This policy applies to all employees of ​CNM BPO Solutions​.

Guidelines:

1. The provision of this code will be applied and enforced to all employees at all levels,
regardless of position and rank.

2. The Code of Conduct and Discipline must be discussed and communicated to every
employee upon hiring, and copies of the code must be made accessible to them. All
employees must familiarize themselves with all rules and regulations pertaining to their
position and duties.

3. The company recognize and respects the right of every employee to speak and to be
heard. Therefore, ​DUE PROCESS must be observed always in determining infractions
of the Company Rules and Regulations, their causes and corrective measures.

4. Enforcement of Corrective Actions will be implemented progressively, depending on

the severity and frequency of the offense. A thorough investigation of the situation must
be made before taking any disciplinary action.
5. To ensure the compliance with Philippine laws and jurisprudence governing labor
standards and relations, the Human Resources Management Office (HRMO) shall be
primarily in charge of the implementation of the Code of Conduct and Discipline, with
support and assistance of various departments of the Company.

6. Investigations involving violations of the provisions of the Code shall be spearheaded

by the HRMO, together with a representative of the department where the employee
under investigation belongs. The HRMO, in consultation with the immediate superior of
the employee subject to the investigation, shall determine the appropriate penalty
whenever violation of this Code is established by substantial evidence. ​The employee’s
immediate superior is responsible for the enforcement for corrective actions for
erring employees.

7. ​CNM BPO Solutions may, for any act defined and penalized under the Labor Code
of the Philippines, impose on errant employees’ corrective actions which consist of, but
shall not be limited to, verbal/written warning/s or reprimand/sand dismissal from service
as it may find commensurate with the gravity of the offense/s committed.

8. General Rules. These general rules are not exclusive. The Company shall exercise
its inherent right to discipline or dismiss employee for such offenses or serious
infractions of rules as warranted by the following circumstances of each cases.

8.1. The Company affords the employee the privilege of having a representative at
every stage of the disciplinary proceedings except for issues involving performance
evaluations.

8.2. When a single act or omission constitutes two or more infractions or offenses, the
higher penalty applicable shall be imposed.

8.3. In all cases where continuous attendance and presence of the employee who
committed the offense may result to a serious or imminent threat to life, property, or
normal operations of the Company or his/her co-employees the erring employee may be
placed immediately under preventive suspension by the HRMO, upon the
recommendation of the immediate superior of the employee.

8.4 Effectivity dates of preventive suspension shall be at the discretion of the HRMO
office with the recommendation of the immediate superior. Implementation of the
penalty shall be carried out regardless of whether the erring employee refused to
receive the Notice of Decision or not.
8.5 Employees may be given a warning or be immediately dismissed upon serious
infraction of the Company rules as the circumstances may warrant. The procedural due
process in the investigation and evaluation of the offense shall be followed.

8.6 It is the responsibility of all Employees to report, coordinate, participate and assist in
the investigation of any employee or matter concerning the Company. Such assistance
may consist of but is not limited to the preparation and/or submission of sworn
statement (e.g. affidavit necessary to give light on the case of erring employees) and
testifying in any administrative or judicial proceeding. Refusal to do so shall be punished
and considered willful disobedience of a lawful order by the Company.

8.7 Corrective action on erring employees shall not bar the Company from filling
criminal and/or civil charges in accordance with applicable law of the country.

8.8 The Company employs a progressive penalty rule wherein commission of a similar
offense incurs a higher penalty when the penalty for the first offense has been served.

8.9 “Cumulative RULE”- The Company may consider the frequency of the violations for
similar offenses in the imposition of penalty for the latest offense.

CLASSIFICATION OF OFFENSES

The classifications and levels of corrective actions listed below are to be used as a
guide to ensure consistency across the Company.

The immediate superior of the employee must not limit corrective action to only those
acts listed in this table. Any acts or infringements not covered in this Classification of
Offenses or any other Company policy or Standard Operating Procedures, but are
clearly detrimental to the company; its employees or customers shall be governed by
the applicable provisions of the Labor Code of the Philippines or other labor laws.

A. Levels of Corrective Actions

Level 1 – Minor Offense

a. Impact on non-conformance is manageable and is committed for the first

time.
b. No Impact on the business and risk to the organization at all.
 c. Coaching or counseling from superior is sufficient to correct behavior…

Corrective Action​:
st​
1​ Offense - Verbal Warning
2​nd ​Offense - Written Warning
3​rd ​Offense - Final Warning
4​th​ Offense - Dismissal

Level 2 - Major Offense

a. May result of financial losses, delays operation, affect team’s productivity.

b. May lead to general dissatisfaction of the client.
c. Poses security risk to employees, customers, and client.
d. Creates an unsafe working environment; possible dangers to the
wellbeing of co-employees or damage to the employers’ property.

Corrective Action:
1​st​ Offense - Final Warning
2​nd​ Offense - Dismissal

​Level 3 - Severe Offense

a. Disrupts operations and damages the public image of the company, which
could lead to the pull out of account.
b. Causes financial losses to the company or exposes the Company to
reputation risk and legal suits
c. Causes physical harm to employees or an accident due to grave
negligence
d. Compromised the safety of customer information or confidentiality of client
information, the integrity of client and/or company systems, and the security of
other employees.
e. All forms of fraud, or any act defined as such by the Client or existing laws
of the government.
f. Cast serious doubt on the offender’s integrity.
g. Corrective Action: Dismissal for first offense or repetitive commission of
similar offense.

B. Corrective Actions
Verbal Warning - Documentation for coaching and agents should have the written
commitment.

Written Warning - ​ ​Three (3) days of suspension without pay

Final Warning - Five (5) days of suspension without pay

Dismissal -

Article I - ACTS OF DISHONESTY

Section A. ​Falsification - Making false or misleading appearance by tampering

with, mutilating, altering, forging or adding information to a record or document
for personal gain or advantage and/or causing damage to the company, its
officers, customers, employees, visitors, company products or services.

Section A.1 Falsifying personnel records, certifications, medical certificates, production

statistics, vouchers, receipts, time records, application forms or other documents or
records.

Corrective Action Level: 3

Section A.2 Giving false testimony during a company investigation/ disciplinary

conference or inquiry or court investigations.

Corrective Action Level: 3

Section A 3. Submitting false information

Corrective Action Level: 3 (Willful and/or resulting to loss and/ or damage)

Corrective Action Level: 2 (Due to negligence and/or without causing damaging effect.)

Section A 4. Concealing information.

 Corrective Action Level: 2

Section A 5. Opening of proprietary, confidential documents and/or personal

documents or property or property belonging to another person, e.g. pay slips, bills,
personal mails, PAs, disciplinary action records, without authority

Corrective Action Level: 2

Section A 6. Failure to submit on time necessary documents and update information

pertaining to the employee’s, i.e. address, telephone number, civil status, etc.

Corrective Action Level: 1

Section B. ​Misappropriation of Funds and/ or Properties - taking and/or using

funds, property, supplies or materials for the sole purpose of capitalizing unfairly
on good will and reputation of the company, its officers, customers, employees or
visitors.

Section B1. Misappropriation of Funds and/ or Properties (within or outside of the

Company premises)

​Corrective Action Level: 3

Section B 2. Unauthorized disposal of Company Property or conniving with persons

doing so, for personal benefit or monetary gain.
Corrective Action Level: 3

Section B 3. Embezzlement or using of funds for any purpose other than to which is it
intended to.

Corrective Action Level: 3

Section B 4. Unauthorized possession, use, disposition or removal of properties,
supplies, materials, equipment, tools, etc.

Corrective Action Level: 3

Section B 5. Unauthorized possession of master key or duplicate key which can open
cabinets, drawers, lockers or any other given locks

Corrective Action Level: 3

Section B 6. Performing unauthorized work and/or using Company time, premises,

properties, supplies or materials for personal benefit.

Section B 6. a1. Unauthorized use of PC/internet for non-work-related purposes such as

importing, downloading, copying or forwarding non-text file, including e-mail
attachments, applications, utilities, images, music and pages from the internet.

Section B.6a.2. Using unauthorized diskettes, installing unauthorized computer

application software and programs, mp3 and computer cameras.

Section B.6a.3. Sending trivial/personal messages, junk mails or chain letters

Section B.6a.4. Installing any type of computer games

Corrective Action Level: 3

Section C. ​Breach of Company Trust - any act which is in violation of the

employee’s duties. Such a breach need not be intentional or with malice, but can
be due to negligence. May also be breaking a promise or confidence.

Section C 1. Abuse of discretion or authority

Corrective Action Level: 3

Section C 2. Failure of a supervisor or manager to act on an infraction of the Code of

Conduct and Discipline by an employee under him/her to protect the employee
Corrective Action Level: 2

Section D​. Breach of Confidentiality – using, exposing or divulging of

company/customer records or information for illegitimate purposes.

Section D 1. Using confidential information such as trade secrets, plans, operations,

finances, customer’s information, etc. for personal gain.

Corrective Action Level: 3

Section D 2. Unauthorized disclosure of confidential information, which includes but is

not limited to, company records, trade secrets, financial operations statements,
salary/wage, financial records, and client’s personal information to other persons.

Corrective Action Level: 3

Section D 3. Divulging, releasing and/or selling information, systems, network

configurations, proprietary software or database, and other related items in an
unauthorized manner

Corrective Action Level: 3

Section D 4. Distributing unauthorized documents without prior authorization from the

management

Corrective Action Level: 3

Section E. ​Conflict of Interest – Any act that clash (contradicts, compromises or

aggravates) with the Company’s interest and the personal pecuniary interest of
the employee concerned.
Section E 1. Directly or indirectly engaging and/or entering personal business involving
Company product and/or services and/or services and/products of Company’s
competitor;

Corrective Action Level: 3

Section E 2. Moonlighting - engaging in gainful employment (part time or full time)

without prior approval from the company.

Corrective Action Level: 3

Section F. ​Fraud – Any act of deception deliberately practiced in order to secure

unfair or unlawful gain or an intentional perversion of truth for the purpose of
inducing another in reliance upon it to part with some valuable thing belonging to
him or to surrender a legal right.

Section F 1. Misrepresentation or abuse of Company benefits or privileges or for other

persons not entitled to benefits

Corrective Action Level: 3

Section F 2. Stealing or obtaining or attempting to obtain property based on fraudulent

or falsified order, misinterpretation, forgery and/or collusion with persons doing so in
which the Company has suffered or stands to suffer monetary or reputation loss, or
client’s withdrawal.

Corrective Action Level 3

Section F 3. Unauthorized withdrawal of records, equipment, tools or other assets from

company premises without authority. Bringing into or taking out from company
premises any article without authorization from the authorized officer.

Corrective Action Level: 3

Section F 4. Misrepresentation of oneself and / or abuse of authority which misleads

customers, suppliers, co- employees or which may result or expose the Company to
loss, shame, embarrassment or litigation.
Corrective Action Level: 3

Section F 5. Carrying out any fraudulent transaction using company equipment,

computer or systems data done whether in or outside of the Company’s network.

Corrective Action Level: 3

Section F 6. Information hacking and/or unauthorized copying, creating, renaming,
modification, deletion, or access of any system, data, directory files, utilities and other
software application programs.

Corrective Action Level: 3

Section F 7. Unauthorized removing, copying or reproducing, taking or destroying

official records or files that contain classified information.

Corrective Action Level: 3

Section F 8. Using or attempting to use somebody else’s computer and/ or network

account, ID’s and password without authorization.

Corrective Action Level: 3

Section F 9. Engaging in or conniving in anomalous transactions or committing other

acts of dishonesty not falling under any of the above.

Corrective Action Level: 3

Section F 10. Unauthorized reproduction of records; unauthorized circulation of records

Corrective Action Level: 3

Section F 11. Adulterating urine, blood or drug test sample including submitting as
one’s own sample other than one’s own

Corrective Action Level: 3

Section F 12. Charging the Company for personal calls without approval from
authorized company official
Corrective Action Level 3

Section F 13. Impersonating another person when using e-mail or amending messages
received

Corrective Action Level: 3

Section F 14. Unauthorized access to computer files through unauthorized use or

divulging of computer ID and password

Corrective Action Level: 3

Article II -ACTS AGAINST GOOD MORALS

Section A. ​Bribery – Any act of offering or accepting anything of value (usually

money) in any form or manner, whether directly or indirectly any consideration or
exchange for a job, work assignment, favorable work location or condition of
employment, decision or service, directly or indirectly connected with the
discharge of official duties to gain an illicit advantage

Corrective Action Level: 3

S​ection B. ​Gambling. Engaging in any forms of gambling, lottery or other games

of chance within the Company premises.

Corrective Action Level: 3

Section C. ​Indecent Acts and Utterances - Any acts that goes against the moral
standard of the society (Filipino norms or values)

Section C 1. Using profane, obscene, abusive, defamatory, derogatory, disrespectful

languages or any indecent utterances towards co-employees, customers or visitors
within or outside of the Company premises

Corrective Action Level: 3

Section C 2. Indecent, lewd or lascivious acts or engaging in any practice which violates
common decency or morality like voyeurism, sexual exhibition, excessive display of
affection, etc.; intentional and malicious sexual advances, or similar acts towards
co-employees, customers, or visitors within and even outside of the company premises.

Corrective Action Level: 3

Section C 3. Libelous comments or publication (including electronic communications

and broadcasts) which may cause embarrassment, dishonor, discredit or contempt
towards Company, its employees, customers and officers.

Corrective Action Level: 3

Section C 4. Disrespect and failure to accord the necessary courtesy required by the
company/client for every customer

Corrective Action Level: 3

Section C 5. Rumor mongering or sowing intrigues against another employee which

tends to cast dishonor or contempt

Corrective Action Level: 3

Section D. ​Malicious Mischief – willful wanton or malicious destruction of the

property of others – customers, co-employees or any other person inside
company premises

Corrective Action Level: 3

Section E. ​Soliciting Money or Material Favors from Suppliers/Customers -

Unauthorized solicitation of money, commission, offer or promises or material
favors from suppliers or customers with whom the Company has a business
relationship for his/her own personal benefit.

Corrective Action Level: 3

Section F. ​ ornographic Exhibits or Shows - Displaying or distributing,

P
pornographic magazines, pictures, films or materials within the Company
premises.
 Corrective Action Level: 3

Article III – CRIMINALITY

Section A​. Commission of Crime

Section A 1​. Committing a crime or offense (as defined in the Revised Penal Code,
Labor Code or other laws) against any person or property during/or outside work hours.

​Corrective Action Level: 3

Section A 2. Fighting or assault causing injury to another employee, customers or

visitors employee, whether employee or customer, or outside the Company premises
but while on duty or at any time during an official Company sponsored activity (e.g.
sports, parties, etc.) or provoking a fight;

Corrective Action Level: 3

Section A 3. Commission of any acts against any person, co-employees, customers or

any members of its family which results to physical injury or death whether through
malice or negligence, whether as principal or accessory/accomplice.

Corrective Action Level: 3

Section A 4. Carrying, possessing, or attempting to bring in firearms and ammunitions,

explosives or dangerous/ lethal weapons within the Company premises which are
prohibited by the law.

​Corrective Action Level: 3

Article IV - ACTS AGAINST PUBLIC ORDER, HEALTH AND SAFETY OF

COMPANY’S ASSETS

Section A. ​Fighting, Inflicting Bodily Harm/Physical Injury

Section A. 1. Engaging in a fight and/or inflicting bodily harm to other person, inside
company premises.
Corrective Action Level: 3

Section A 2. Challenging superiors or co-employees for a fight.

Corrective Action Level: 3

Section A 3. Provoking a fight or attempting to inflict physical injury to other person

within the Company premises.

Corrective Action Level: 3

Section A 4. Shouting invectives

Corrective Action Level: 3

Section A 5. Verbal altercation; shouting, or using abusive language/expletives,

rowdiness, disturbing the peace; gross uncouth behavior.

Corrective Action Level: 3

Section B​. Inflicting Treat, Intimidation and coercion to its superior,

co-employees.

​ n expression of an intention to inflict pain, injury, evil, or punishment.​

Threat - A

Intimidation​-To say or do something in such a way that a person of ordinary

sensibilities would be fearful of bodily harm.

Coercion​- commission of an act involuntarily due to force in the form of intimidation and
threats of bodily harm to the employee and/ or the Company.

Bullying and Harassment

Section B1. Harassment including derogatory actions, derogatory racial, ethnic,

religious, race, sexual, physical orientation or other inappropriate remarks, slurs or
jokes.

Corrective Action Level: 3

Section B2. Intimidating or threatening verbally or with bodily harm to any person inside
Company premises.

Corrective Action Level: 3

Section B3. Intentionally obstructing pathways and hallways, fire exits or fire cabinets,
thus posing hazard to employees.

Corrective Action Level: 3

Section B4. Planting evidence against another employee to impute the commission of
an offense against the latter.

Corrective Action Level: 3

Section B5. Committing any other acts which are scandalous in nature or in any manner
which disturb the peace and order within the Company premises and at
company-sponsored activities whether on or off duty.

Corrective Action Level: 3

Section B6. Conspiring with others to commit acts against any person of his employer or
any immediate member of its family of his family, superiors, co-employees whether such
act is consummated or not.

Corrective Action Level: 2

Section B7. Participating in rough horseplay or practical jokes on company time or in

company premises that would disrupt productivity.

Corrective Action Level: 2

Section C. Inflicting Riots

Riots - an assemblage of people, who are out of control, causing injury, or

endangering the physical safety of others and/or themselves, causing or
threatening damage to property, violating various company policies and
procedures both individually and as a group

Or any form of disorder

Section C.1. Participating in, inciting, instigating, or provoking any riot or disorders, even
on Company-sponsored activities such as parties, outings, tournaments, etc.

Corrective Action Level: 3

Section C.2. Assisting other employees or non-employees to enter Company premises

or restricted areas without permission from Authorized company officer.

Corrective Action Level: 3

Section C.3. Destruction, defacement or tampering of company or co-employee’s

property.

Corrective Action Level: 3

Section C.4. Inducing, encouraging, coercing, bribing or otherwise abetting any

employees to engage in any practice in violation of these rules. Acting as an accomplice
or participating in the commission of crime or violation of rules.

Corrective Action Level: 3

Section C5. Engaging in subversive acts including distribution of subversive materials,

within the company premises.

Corrective Action Level: 3

Section C6. Engaging in sabotage, espionage or other acts inimical to the security,
safety and interest of the Company, its officers, employees, customers, visitors

Corrective Action Level: 3

Section C7. Unauthorized entry or attempting to enter Company premises by force,
intimidation or deception. (including restricted areas)

Corrective Action Level: 3

Section C8. Tampering with another employee’s locker constitutes violation of an

individual’s privacy and destruction of Company property. Opening of lockers, drawers,
vaults should be done with notice to the employee concerned and Security officer.

Corrective Action Level: 3

Section C9. Using, selling, possessing or buying alcoholic drinks inside the Company
premises or during company sponsored activities or events unless authorized to do so.

Corrective Action Level: 3

Section C10. Refusal to submit or failure to meet security requirements including

frisking, baggage search and others.

Corrective Action Level: 3

Section C11. Littering, failure to maintain the sanitary and safety condition of the work
area, and other acts that may endanger health and safety of other person or causing
damage to property of other employees, company, customers or visitors

Section C11 a. Resulting to injury of other employees or causing damage to property

Corrective Action Level: 3

Section C 11b. Not resulting to injury or damage to property

Corrective Action Level: 2

Section D. Unauthorized Distribution of Printed Materials.

Section D 1. Distribution, reproduction or printing of reading materials as a campaign
move against goodwill or for malicious intentions against the Company, Company
officers, customers, or co-employees.

Corrective Action Level: 3

Section D 2. Unauthorized posting, removal or altering of official printed materials from

the bulletin board, or areas designated by the company.

Corrective Action Level: 3

Section E. Improper use and/or careless handling of Company’s facilities,

materials, machineries, equipment, etc.

Corrective Action Level: 3

Article V - INSUBORDINATION, NEGLIGENCE, INEFFICIENCY AND VIOLATION OF

WORK STANDARDS

Section A. Insubordination - failure or refusal to recognize or submit to the authority of

a superior

Section A1. Holding of unauthorized meetings for staging or planning actions against
the Company or its customers within working hours or within Company premises.

Corrective Action Level: 3

Section A2. Willfully defying or disregarding Company authority. Disobeying, delaying

or non/execution of any official system/ procedure or any direct order or instruction
written or verbal, that results to re-work, work stoppage, delay, accident, injuries,
damages or loss.

Corrective Action Level: 3

Section A3. Refusal to leave place of work or the premises when required to do so by a
supervisor or Company officer who is acting within his/her Authority.
 Corrective Action Level: 3

Section A4. Failing to surrender company property, equipment, records, under his/her
custody when requested by the superior or any authorized company officer.

Corrective Action Level: 3

Section A5. Losing or misplacing company records or equipment

Corrective Action Level: 3

Section A6. Sleeping while on Duty

Corrective Action Level: 2

Section A7. Intentional disregard of corrective measures or sanctions imposed by the
superior or authorized company officer.

Corrective Action Level: 3

Section A8. Refusal to follow shift or work locations assigned by a supervisor.

Corrective Action Level: 2

Section A9. Failing to report for overtime without valid reason after being required to do
so and/or he has signified his/her willingness to do so

Corrective Action Level: 2

Section A 10. Failing to carry out verbal or written job or work instructions issued by the
immediate supervisor or any senior officer.

Corrective Action Level: 2

Section A 11. Using mobile phones while on duty or while in operations floor during
operations hours.

Corrective Action Level: 2

Section A 12. Failure to inform superior or of any change in personal information within
15 days after such changes occurs

Corrective Action Level: 1

Section A 13. Failure to submit pre-employment requirement when due.

Corrective Action Level: 1

Section A 14. Abandonment of work or leaving his/her station without the notification of
his/her immediate superior.

Corrective Action Level: 3

Section B. ​Gross Negligence - carelessness in reckless disregard for the safety

or lives of others, which is so great it appears to be a conscious violation of other
people's rights to safety. It is more than simple inadvertence, but it is just shy of
being intentionally evil.

Inefficiency – Unsatisfactory work performance

Section B 1. Failing to follow standard operations procedures and/or negligence in the
performance of work causing damage to materials, company property, loss of lives,
endangering the efficiency of equipment.

Corrective Action Level: 3

Section B 2. Failure to attain satisfactory Performance Appraisal Rating within the first
months / probationary of employment.

Corrective Action Level: 3

Section B 3. Unsatisfactory Work performance and or failure to attain satisfactory

Performance Appraisal rating in 2 consecutive Performance Appraisal period.

Corrective Action Level: 3

Section B4. Failure to meet account specific performance metrics or certification

requirements.
Corrective Action Level: 2

Section B 5. Engaging in other activities not related to the employee’s official duties
during office hours for personal benefit.

Corrective Action Level: 3

Section B 6. Engaging in horseplay, committing mischief, making pranks, running,

scuffling or throwing things or other misdemeanors, improper or unnecessary acts while
working in Company premises

Corrective Action Level: 3

Section B 7. Loafing, loitering in comfort rooms, pantry, lounges, co-employees’

workplace, or in any place away from the subject’s assigned place while on duty.

Corrective Action Level: 3

Section B 8. Failure of the immediate supervisor to report and/or act on any violation of
his/her subordinate.

Corrective Action Level: 2

Section B 9. Simple neglect of duty – Failure to carry out regular task/functions without
valid reason.

Corrective Action Level: 2

Section C. Failing to report critical incidents.

Section C1. Failing to report loss of Company property, spoilage or damage of products,
or failing to report any accident or injury without unnecessary delay, which involve
employees or guests.

Corrective Action Level: 2

Section C2. Concealing defective works to avoid blame, accountability and/or sanction
which may adversely affect operations, work and efficiency of other employees, or may
cause prejudice to the Company

Corrective Action Level: 2

Section C3. Failure to return or endorse Lost and Found Items - Lost and found items
must be reported and turned over to authority within 24 hours

Corrective Action Level: 2

Section D. Cumulative Final Warnings. Serving 2 Final Warnings on different

offenses issued in a calendar quarter or habitual delinquency.

Corrective Action Level: 3

Article VI - VIOLATION OF SPECIFIC COMPANY RULES AND OPERATING

PROCEDURES

Section A. Non-compliance with software licenses, copyrights, internal policies,

and other govt. regulations when creating, storing or transmitting information

Corrective Action Level: 3

Section B. Violation of Zero Tolerance Policy

Corrective Action Level: 3

Section C. Smoking in a non-smoking area

Corrective Action Level: 3

Section D. Entering Company premises or reporting to work under the influence

of liquor or drugs.

Corrective Action Level: 3

 Section E. Failure to log in/log out in.

Corrective Action Level: 1

Section H. Violation of Account Specific policies, work rules, SOP. Corrective

actions may differ depends on policy violated
Corrective Action Level: 1

Article VII – VIOLATION OF HEALTH AND SAFETY RULES

Unsanitary practice creating or contributing to poor safety, housekeeping and unsanitary

conditions.

Section A. Failure to observe safety rules

Corrective Action Level: 3

Section B. Testing positive for drug

Corrective Action Level: 3

Section C. Tampering with or misuse or unauthorized use of safety equipment,

such as fire extinguishers, fire alarms, etc.

Corrective Action Level: 3

Section D. Driving any type of the Company vehicle under the influence of alcohol
or prohibited drugs.

Corrective Action Level: 3

Section E. Failing or refusing to submit to a medical and/or other physical

examination required by the Company.

Corrective Action Level: 3

Section F. Failure to report an employee whom he/she has knowledge to be

suffering from contagious or communicable disease to Company authority
 Corrective Action Level: 3

Section G. Refusal to undergo drug test without justifiable reasons.

Corrective Action Level: 3

Section H. Refusal to undergo reasonable search, by Security officers or

representative of the Company as dictated by the right of Company to protect its
interest.

Corrective Action Level: 2

Section I. Reporting for work while suffering from a communicable or contagious

disease that may endanger employees or visitors against the advice of the Clinic.

Corrective Action Level: 2

Section J Failure to disclose medical or physical condition (such as

communicable diseases, pregnancy, physical impairment, etc.) which may
endanger the health of co-workers or him/herself.

Corrective Action Level: 2

Section K. Committing other violations of any established health and safety rules.

Corrective Action Level: 2

Article VIII – ABSENTEEISM AND NON-ADHERENCE TO WORK SCHEDULE

Section A. ​Tardiness ​– Failure to log-in 5 minutes up to 75% of the work shift with no
notification from his/her immediate superior.

Corrective Action should be given after accumulating a total of four 4 hours of tardiness
without justification or having five (5) instances of infraction within a month whichever
comes first will be subject for a corrective action if there will be proper documentation.

Corrective Action Level: 1

Corrective action will be progress within the timeline of cleansing period. Cleansing
period will be as follows:

Verbal Warning – 2months

Written Warning – 4months
Final warning – 6months

Section B. Unscheduled Absence – missing one full shift with notice 2 hours prior
to start of work shift.

Corrective Action Level: 1

Corrective action will be progress within the timeline of cleansing period. Cleansing
period will be as follows:

Verbal Warning – 2months

Written Warning – 4months
Final warning – 6months

Section C4. NCNS (no call no show) – missing the entire scheduled shift and
failing to notify his/her immediate superior within shift:

a. One (1) day NCNS

Corrective Action Level: 2

b. Two (2) consecutive days NCNS

Corrective Action Level: 3

All rules, procedures, policies, etc. that are inconsistent with these Rules are modified or
superseded accordingly.