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SOP Template - Complimentary Room Reservation

1) The document provides standard operating procedures for complimentary room reservations at the Angsana Lang Co property. 2) It outlines the tasks involved in making a complimentary room reservation including obtaining a request form with guest details, making the reservation in the property management system, and filing the request form. 3) The document was prepared by the Manager of Sales Reservations, approved by the Revenue Manager, and verified by an unnamed position.

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Phuong Tran
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2K views1 page

SOP Template - Complimentary Room Reservation

1) The document provides standard operating procedures for complimentary room reservations at the Angsana Lang Co property. 2) It outlines the tasks involved in making a complimentary room reservation including obtaining a request form with guest details, making the reservation in the property management system, and filing the request form. 3) The document was prepared by the Manager of Sales Reservations, approved by the Revenue Manager, and verified by an unnamed position.

Uploaded by

Phuong Tran
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Title/Topic:

COMPLIMENTARY ROOM RESERVATION

Property: Angsana Lang Co Department: Revenue & Reservation


Area: Standard No: SOP 3
Job Title: Reservation Supervisor, Manager SOP No:
On-Job-Training Hours: Date:

Prepared by: Hung Giang Approved by: Rico Fransisco Verified by:

Position: Position: Revenue Manager Position:


Manager, Sales Reservation
Signature: Signature: Signature:

Date: Date: Date:

Training Aids/Equipments
Item Qty Item Qty Item Qty

Task Breakdown: Pictures/ *Trainer’s Notes


1 Obtain a copy of approved Complimentary Request Form with the following
information:
Guest‟s name and number of people in group
Arrival and Departure dates
Contact details
Arrival flight details and offer arrival transfer services
Any other complimentary entitlements
2 Complete the reservation in the Opera PMS
3 File the complimentary room request form

Title/Topic: COMPLIMENTARY ROOM RESERVATION Property: Angsana Lang Co Department: Revenue & Reservation Area: Standa

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