200234154358538
ﻋﻘﺪ ﺗﻘﺪﻳﻢ اﻟﺨﺪﻣﺔ ﻟﻸﻓﺮاد
Service Contract for Individual Customers
SERVICE TYPE ﻧ ﻮ ع اﻟﺨﺪﻣﺔ
Note: Zain and Mobily number will be Keep my existing number اﻧ ﻘﻞ رﻗﻤﻚ ﻣﻦ ﻣﺸﻐّﻞ آﺧﺮ Get a new number اﺧﺘﺎر رﻗﻢ ﺟﺪﻳﺪ ﻧ ﻘﻞ اﻷرﻗﺎم ﻣﻦ ﻣ ﻮﺑﺎﻳ ﻠﻲ أو زﻳﻦ ﺳﻴﺘﻢ وﻓ ًﻘﺎ ﻟﺸﺮوط
ported as per CITC mobile number ﻫﻴﺌﺔ اﻻﺗ ﺼﺎﻻت وﺗ ﻘﻨﻴﺔ اﻟﻤﻌ ﻠ ﻮﻣﺎت.
portability rules.
SUBSCRIBER DETAILS ﻣﻌ ﻠ ﻮﻣﺎت اﻟﻤﺸﺘﺮك
Region: MAKKAH AL MUKARRAMAH : اﻟﻤﻨﻄ ﻘﺔ First Name: ABDELHAKIM : اﻻﺳﻢ اﻷول
Middle Name: : اﺳﻢ اﻷب
City: AL HADBA : اﻟﻤﺪﻳﻨﺔ
Other Names: : اﺳﻢ اﻟﺠﺪ
District: اﻟﺒ ﻠﺪ : اﻟﺤﻲ
Last Name: ELHADDAD : اﺳﻢ اﻟﻌﺎﺋ ﻠﺔ
Building Number: 7663 : رﻗﻢ اﻟﻤﺒﻨﻰ Nationality: : اﻟﺠﻨﺴﻴﺔ
Date of birth: 16-12-1403 : ﺗﺎرﻳﺦ اﻟﻤﻴ ﻼد
Mobile: 966537891120 : رﻗﻢ اﻟﺘ ﻮاﺻﻞ
Email:
[email protected] : اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ
Alternate No: 966537891120 : رﻗﻢ آﺧﺮ
PROOF OF IDENTITY إﺛﺒﺎت اﻟﻬ ﻮﻳﺔ
ID Type ﻧ ﻮ ع اﻟﻬ ﻮﻳﺔ
ﺗﺄﺷﻴﺮة ﻫ ﻮﻳﺔ أو ﺟ ﻮاز ﺧ ﻠﻴﺠﻲ إﻗﺎﻣﺔ ﻫ ﻮﻳﺔ وﻃﻨﻴﺔ
Visa GCCID or Passport Iqama National Id
ID Number رﻗﻢ اﻟﻬ ﻮﻳﺔ
ﺿﻊ إﺛﺒﺎت اﻟﻬﻮﻳ ﺔ ﻫﻨﺎ 2 3 7 3 9 0 0 2 9 5
Place ID Here Expiry Date (In Hijry) . . )ﺗﺎرﻳﺦ اﻻﻧﺘﻬﺎء )ﺑﺎﻟﺘ ﻘ ﻮﻳﻢ اﻟﻬﺠﺮ ي
*For Visa, write the issuance date *ﻟ ﻠﺘﺄﺷﻴﺮة اذﻛﺮ ﺗﺎرﻳﺦ اﻹﺻﺪار
ﻛﻤﺎ أﻗﺮ ﺑﺄﻧﻨﻲ ﻗﺮأت وﻗﺒ ﻠﺖ ﺑﻜﺎﻓﺔ اﻟﺸﺮوط واﻷﺣﻜﺎم ﻟ ﻠﺨﺪﻣﺔ ﻛﻤﺎ ﻫﻲ، أﻗﺮ ﺑﺄن ﺟﻤﻴﻊ اﻟﻤﻌ ﻠ ﻮﻣﺎت اﻟﻤﺬﻛ ﻮرة ﻣﻦ ﻗﺒ ﻠﻲ ﻓﻲ ﻫﺬا اﻟﻨﻤ ﻮذج ﺻﺤﻴﺤﺔ
ﻣ ﻮﺿﺤﺔ ﺧ ﻠﻒ ﻫﺬا اﻟﻌ ﻘﺪ وﻓﻲjawwy.sa اﻟﻤ ﻮﻗﻊ اﻹﻟﻜﺘﺮوﻧﻲ
Subscribe ﺗ ﻮﻗﻴﻊ اﻟﻌﻤﻴﻞ ﻋ ﻠﻰ
signature: اﻟﻬ ﻮﻳﺔ I hereby certify that all the information provided by me on this application is true and correct and that I have read and accepted all the
terms and conditions for use of service as mentioned on the back of this contract as well as the service website jawwy.sa
Name: ABDELHAKIM ELHADDAD اﻻﺳﻢ:
Employee ﺗ ﻮﻗﻴﻊ اﻟﻤ ﻮﻇﻒ ﻋ ﻠﻰ Date: 28-03-2019 اﻟﺘﺎرﻳﺦ:
signature: ﻣﻄﺎﺑ ﻘﺔ اﻟﻬ ﻮﻳﺔ:
Signature: اﻟﺘ ﻮﻗﻴﻊ:
SERVICE DETAILS ﺗ ﻔﺎﺻﻴﻞ اﻟﺨﺪﻣﺔ
Mob No: 966539261626 : رﻗﻢ اﻟﺠ ﻮال Mob No: : رﻗﻢ اﻟﺠ ﻮال
SIM Card No: 8996601150612570223 رﻗﻢ اﻟﺸﺮﻳﺤﺔ SIM Card No: رﻗﻢ اﻟﺸﺮﻳﺤﺔ
Mob No: : رﻗﻢ اﻟﺠ ﻮال Mob No: : رﻗﻢ اﻟﺠ ﻮال
SIM Card No: رﻗﻢ اﻟﺸﺮﻳﺤﺔ SIM Card No: رﻗﻢ اﻟﺸﺮﻳﺤﺔ
Mob No: : رﻗﻢ اﻟﺠ ﻮال Mob No: : رﻗﻢ اﻟﺠ ﻮال
SIM Card No: رﻗﻢ اﻟﺸﺮﻳﺤﺔ SIM Card No: رﻗﻢ اﻟﺸﺮﻳﺤﺔ
PARTNER/AGENT DETAILS ﻣﻤﺜﻞ اﻟﺨﺪﻣﺔ/ ﺗ ﻔﺎﺻﻴﻞ اﻟﻤ ﻮز ع
Order ID رﻗﻢ اﻟﻄ ﻠﺐ Employee Name: : اﺳﻢ اﻟﻤ ﻮﻇﻒ
ﺧﺘﻢ اﻟﻤ ﻮز ع
Dealer Stamp / Agent ID Collect Partner Code: : رﻣﺰ اﻟﻤ ﻮز ع
200234154358538 Collect Location Code: : رﻣﺰ اﻟﻤ ﻮﻗﻊ
Digital Sales Agent Code: : رﻣﺰ اﻟﻤﻤﺜﻞ
Location / City: : اﻟﻤﺪﻳﻨﺔ/ اﻟﻤ ﻮﻗﻊ
From STC
200234154358538
General Terms and Conditions
اﻟﺸﺮوط واﻷﺣﻜﺎم اﻟﻌﺎﻣﺔ
1. Failure to obtain a specific definition in the following terms and conditions entitles a given body to
directly refer to the Communications and Information Technology Commission. If any sort of conflict وورد ﺗﻌ ﺮﻳﻒ، ﻓﻲ ﺣ ﺎ ﻟﺔ ﻋﺪم وﺟﻮد ﺗﻌ ﺮﻳﻒ ﻟﻌ ﺒ ﺎرة ﻣﻌ ﻴ ﻨﺔ ﺑ ﻬﺬه ا ﻟ ﺸ ﺮوط .1
regarding the interpretation and explanation of such definition emerged, the parties should refer to the ﻓ ﺈﻧﻪ ﻳﺆﺧﺬ ﺑ ﺎ ﻟ ﺘﻌ ﺮﻳﻒ ا ﻟﻮارد ﻓﻲ، ﻟ ﻬ ﺎ ﺑ ﺄﻧﻈﻤﺔ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ
terms and conditions issued by the Saudi Telecom Company. وﻓﻲ ﺣ ﺎ ﻟﺔ اﻻﺧ ﺘﻼف ﻓﻲ ﺗﻔ ﺴ ﻴ ﺮ أي ﻣﻦ ا ﻟ ﺸ ﺮوط.أﻧﻈﻤﺔ ا ﻟ ﻬ ﻴ ﺌﺔ
2. Following the approval of the Communications and Information Technology Commission, should the واﻷﺣ ﻜ ﺎم ﻳ ﺘﻢ اﻷﺧﺬ ﺑﻤ ﺎ ورد ﻓﻲ وﺛ ﻴﻘﺔ ﺷ ﺮوط ا ﻟﺨﺪﻣﺔ ا ﻟﺼ ﺎدرة ﻋﻦ
company introduce any sort of decrement and/or modification to any of its services’ fees at any point in ﺷ ﺮﻛﺔ اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ
time, the customer will not be eligible to receive the newly introduced rates made after the enjoyment of إذا ﻗ ﺎﻣﺖ ا ﻟ ﺸ ﺮﻛﺔ، ﺑﻌﺪ ﻣﻮاﻓﻘﺔ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ ا ﻟﻤﻌﻠﻮﻣ ﺎت .2
the previous benefits. ﻓﻼ ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ، ﺑ ﺘﺨﻔ ﻴ ﺾ أو ﺗﻌﺪﻳﻞ أي ﻣﻦ ﺗﻌ ﺮﻓﺔ أﺟﻮر ﺧﺪﻣ ﺎﺗ ﻬ ﺎ
3. Upon signing the contract, the customer as well as the company must abide by the contract’s terms and ا ﻟﻤﻄ ﺎ ﻟ ﺒﺔ ﺑ ﺘﻄ ﺒ ﻴﻖ ا ﻟ ﺘﻌ ﺮﻓﺔ ا ﻟﺠﺪﻳﺪة ﻟﺨﺪﻣﺔ ﻗﺪﻣﺖ ﻟﻪ ﻗ ﺒﻞ ﻗ ﺮار
conditions of a given service. .ا ﻟ ﺘﺨﻔ ﻴ ﺾ أو ا ﻟ ﺘﻌﺪﻳﻼت ا ﻟﻼﺣﻘﺔ
4. Conflicts between the company and the customer should be resolved in accordance with the terms and ،ﻳﻠ ﺘ ﺰم ﻃ ﺎ ﻟﺐ ا ﻟﺨﺪﻣﺔ وا ﻟ ﺸ ﺮﻛﺔ ﺑﺠﻤ ﻴﻊ ا ﻟ ﺒ ﻨﻮد ا ﻟﻮاردة ﻓﻲ ﻋﻘﺪ ا ﻟﺨﺪﻣﺔ .3
conditions identified by the Communications and Information Technology Commission. .ﺣ ﺎل ا ﻟ ﺘﻮﻗ ﻴﻊ ﻋﻠ ﻴﻪ
5. The service contract takes effect from the start date of operation. ﺣ ﺴﺐ ﻣ ﺎ ﺟ ﺎ ء ﻓﻲ، ﻳ ﺘﻢ ﻣﻌ ﺎ ﻟﺠﺔ ﺟﻤ ﻴﻊ ا ﻟﺨﻼﻓ ﺎت ﺑ ﻴﻦ ا ﻟ ﺸ ﺮﻛﺔ وا ﻟﻌﻤ ﻴﻞ .4
6. If the customer is in breach of the terms and conditions of a given service, the company is entitled to وﺛ ﻴﻘﺔ ﺷ ﺮوط ﺗﻘﺪﻳﻢ ا ﻟﺨﺪﻣﺔ ا ﻟﺼ ﺎدرة ﻋﻦ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ
enforce the previously agreed upon terms. . ا ﻟﻤﻌﻠﻮﻣ ﺎت
7. The customer is solely responsible for all charges on outgoing calls regardless of the way the calls were .ﻳ ﺒﺪأ ﺳ ﺮﻳ ﺎن ﻋﻘﺪ ا ﻟﺨﺪﻣﺔ ﻣﻦ ﺗ ﺎرﻳﺦ ﺑﺪ ء ا ﻟﺨﺪﻣﺔ ﻟﺪى ا ﻟﻌﻤ ﻴﻞ .5
made or the identity of the person who placed the calls. However, it is still the client’s right to petition ﻳﻄ ﺒﻖ ﻣ ﺎ ﺟ ﺎ ء ﻓﻲ وﺛ ﻴﻘﺔ ﺷ ﺮوط ا ﻟﺨﺪﻣﺔ وﻻﺋﺤﺔ ﻧﻈ ﺎم اﻻﺗﺼ ﺎﻻت .6
against specific outgoing calls. .ﺑﺨﺼﻮ ص أي ﻣﺨ ﺎ ﻟﻔﺔ أو أﺿ ﺮار ﻧ ﺎﺗﺠﺔ ﻋﻦ اﺳ ﺘﺨﺪام ا ﻟﺨﺪﻣﺔ
8. The Customer has the right to end the service at any time, and in this case no refund can be claimed. ا ﻟﻌﻤ ﻴﻞ ﻣ ﺴﺆول ﻋﻦ دﻓﻊ ﻛ ﺎﻓﺔ اﻷﺟﻮر ﻋﻦ ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت ا ﻟﺼ ﺎدرة ﻣﻦ .7
9. The company has the full right to hold or end the subscriber’s service due to any of the following: ﺑﻐ ﺾ ا ﻟ ﻨﻈ ﺮ ﻋﻦ ا ﻟﻄ ﺮﻳﻘﺔ ا ﻟ ﺘﻲ ﺗﻤﺖ ﺑ ﻬ ﺎ ا ﻟﻤ ﻜ ﺎ ﻟﻤﺔ ﻣﻦ ﻫ ﺎﺗﻔﻪ أو، ﻫ ﺎﺗﻔﻪ
Violating any of the contract’s terms and conditions. وﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ ا ﻟ ﺘﻈﻠﻢ ﻣﻦ أﺟﻮر ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت.ﻫﻮﻳﺔ ﻣﻦ ﻗ ﺎم ﺑ ﺎ ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت
In the unlikely event of the customer’s submittal of any false or misleading information to the .ا ﻟ ﺘﻲ ﻳﻌ ﺘﻘﺪ أﻧ ﻬ ﺎ ﻟﻢ ﺗﺼﺪر ﻣﻦ ﻫ ﺎﺗﻔﻪ
Company. ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ ﻃﻠﺐ إﻧ ﻬ ﺎ ء ا ﻟﺨﺪﻣﺔ ﺑﻌﺪ ﺗ ﺸﻐ ﻴﻠ ﻬ ﺎ وﻓﻲ ﻫﺬه ا ﻟﺤ ﺎ ﻟﺔ ﻻ ﻳ ﺘﻢ .8
In case the Customer passes away; referring to the claim (A-4) of the term number 10 of the service .إرﺟ ﺎع أي ﻣ ﺒ ﺎ ﻟﻎ ﻣﻘ ﺘﻄﻌﺔ ﻧﻈ ﻴ ﺮا ﻟﺨﺪﻣﺔ
terms and conditions issued by the Communications and Information Technology Commission :ﻳﺤﻖ ﻟﻠ ﺸ ﺮﻛﺔ ﺗﻌﻠ ﻴﻖ ا ﻟﺨﺪﻣﺔ أو إﻧ ﻬ ﺎؤﻫ ﺎ ﻋﻦ ا ﻟﻌﻤ ﻴﻞ ﻓﻲ ا ﻟﺤ ﺎﻻت ا ﻟ ﺘ ﺎ ﻟ ﻴﺔ .9
10. The company shall hold no responsibility for the mistakes committed by other service providers who ﻣﺨ ﺎ ﻟﻔﺔ ا ﻟﻌﻤ ﻴﻞ أي ﻣﻦ اﻷﺣ ﻜ ﺎم أو ا ﻟ ﺸ ﺮوط ا ﻟﻮاردة ﻓﻲ ﻋﻘﺪ
happen to indirectly use any of the Company’s services or those who communicate as a third party and .ا ﻟﺨﺪﻣﺔ
are indirectly served by the Company. Therefore, the Company shall not be responsible for any resulting ﻓﻲ ﺣ ﺎ ﻟﺔ ﻛﻮن ا ﻟﻤﻌﻠﻮﻣ ﺎت أو ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت اﻷﺳ ﺎﺳ ﻴﺔ ا ﻟﻤﻘﺪﻣﺔ
breakdown. أو ﻓﻲ ﺣ ﺎ ﻟﺔ ﻛﻮن أي، ﻣﻦ ا ﻟﻌﻤ ﻴﻞ إ ﻟﻰ ا ﻟ ﺸ ﺮﻛﺔ ﻏ ﻴ ﺮ ﺻﺤ ﻴﺤﺔ
11. The Customer shall acknowledge the subscription contract’s Terms and Conditions upon signing it. .ﻣﻦ ا ﻟﻤﻌﻠﻮﻣ ﺎت ا ﻟﻤﻘﺪﻣﺔ ﻣ ﻨﻪ إ ﻟﻰ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺰورة أو ﻣﻀﻠﻠﺔ
12. The company shall provide the subscribers with all requested services. أ( ﻣﻦ-4 ) ﻣﻊ ﻣ ﺮاﻋ ﺎة ﺣ ﻜﻢ ا ﻟﻔﻘ ﺮة، ﻓﻲ ﺣ ﺎ ﻟﺔ وﻓ ﺎة ا ﻟﻌﻤ ﻴﻞ
13. By benefiting from any service offered by the company, the customer does not have the ownership rights; ا ﻟﻤ ﺎدة ا ﻟﻌ ﺎﺷ ﺮة ﻣﻦ ﺷ ﺮوط ﺗﻘﺪﻳﻢ ا ﻟﺨﺪﻣﺔا ﻟﺼ ﺎدرة ﻣﻦ ﻫ ﻴ ﺌﺔ
in other words, the customer has no right to act in a manner that could implicitly or explicitly give him/her .اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ
the validity to behave in any way that is not in accordance with the agreed upon and set out laws, Terms ﻻ ﺗﻌﺪ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺴﺆو ﻟﺔ ﻋﻦ أﺧﻄ ﺎ ء ﻣﻘﺪﻣﻲ ا ﻟﺨﺪﻣﺔ اﻵﺧ ﺮﻳﻦ ا ﻟﺬﻳﻦ .10
and Conditions the Company has adopted and which are accredited by the Telecommunication Institution ﻳ ﺴ ﺘﺨﺪﻣﻮن ﻣ ﺮاﻓﻖ ا ﻟ ﺸ ﺮﻛﺔ أو ﻳ ﻜﻮﻧﻮن ﻣ ﺮﺗ ﺒﻄ ﻴﻦ ﺑ ﻬ ﺎ ﻟﻼﺗﺼ ﺎل ﻣﻊ ﻧﻘ ﺎط
and Information Technology. ﻣ ﺎ ﻟﻢ، أو اﻷﻋﻄ ﺎل ا ﻟ ﺘﻲ ﺗﺤﺪث ﺑ ﺴ ﺒ ﺒﺬ ﻟﻚ، ﻻ ﺗﺨﺪﻣ ﻬ ﺎ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺒ ﺎﺷ ﺮة
14. Amounts collected by the Company shall be recorded in the accounts, thus placing the responsibility for .ﺗ ﻜﻦ ﻫﻲ ا ﻟﻤ ﺴﺆو ﻟﺔ ﻋ ﻨ ﻬ ﺎ
settling any liabilities resulting from the usage of a given service on the customers. ﻳﻘ ﺮ ا ﻟﻌﻤ ﻴﻞ ﺑﻌﻠﻤﻪ وا ﻃﻼﻋﻪ ﻋﻠﻰ ﺟﻤ ﻴﻊ ا ﻟ ﺒ ﻨﻮد ا ﻟﻮاردة ﻓﻲ ﻫﺬا ا ﻟﻌﻘﺪ .11
15. The Company must be informed about any possible changes in the customer’s address or contact number. .)ﻋﻘﺪ اﻻﺷ ﺘ ﺮاك( وأﻧﻪ وﻗﻊ ﻋﻠ ﯩ ﻬﺬا اﻷﺳ ﺎ س
16. When using the roaming service, the company will set extra charges on customers for using other local .ﺗﻘﻮم ا ﻟ ﺸ ﺮﻛﺔ ﺑ ﺘ ﺰوﻳﺪ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺎ ﻟﺨﺪﻣﺔ أو ا ﻟﺨﺪﻣ ﺎت ا ﻟﻤﻄﻠﻮﺑﺔ .12
and international networks. ا ﻟﺨﺪﻣﺔ ﻣﺼﻤﻤﺔ ﻟﻼﺳ ﺘﺨﺪام ا ﻟ ﺸﺨﺼﻲ و ﻻ ﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ إﻋﻄ ﺎؤﻫ ﺎ ﻟﻠﻐ ﻴ ﺮ .13
17. Should any difference arise between the Arabic and the English text, the Arabic text would be considered أو ا ﻟ ﺘ ﻨ ﺎزل ﻋ ﻨ ﻬ ﺎ دون ﻣﻮاﻓﻘﺔا ﻟ ﺸ ﺮﻛﺔ أو ا ﻟ ﺘﺼ ﺮف ﻓ ﻴ ﻬ ﺎ ﺑﻄ ﺮﻳﻘﺔ ﻏ ﻴ ﺮ
as binding. وﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ،ﻧﻈ ﺎﻣ ﻴﺔ وا ﻟ ﺘﻌ ﻬﺪ ﺑ ﺈ ﻟﻐ ﺎﺋ ﻬ ﺎ ﻣﻦ ا ﻟﺨﺪﻣﺔ ﻋ ﻨﺪ ﻋﺪم ا ﻟﺤ ﺎﺟﺔ إ ﻟ ﻴ ﻬ ﺎ
.ﻋﻦ أي ﻣﺨ ﺎ ﻟﻔﺔ ﺗﺤﺪث ﻧ ﺘ ﻴﺠﺔ ﻋﺪم اﻻ ﻟ ﺘ ﺰام ﺑﺬ ﻟﻚ
ﺗﻘ ﻴﺪ ا ﻟ ﺸ ﺮﻛﺔ ﻋﻠﻰ ﺣ ﺴ ﺎب ا ﻟﻌﻤ ﻴﻞ أﻳﺔ ﻣ ﺒ ﺎ ﻟﻎ ﻳ ﺘﻢ رﺻﺪﻫ ﺎ ﻋﻠﻰ ا ﻟﺨﺪﻣﺔ .14
وﻳ ﻜﻮن ا ﻟﻌﻤ ﻴﻞ ﻣ ﺴﺆوًﻻ ﻣ ﺴﺆو ﻟ ﻴﺔ ﻛ ﺎﻣﻠﺔ ﻋﻦ ﻛ ﺎﻓﺔ اﻻ ﻟ ﺘ ﺰاﻣ ﺎت ا ﻟ ﺘﻲ ﺗ ﻨ ﺸ ﺄ
.ﻋﻦ اﺳ ﺘﺨﺪام ﻫﺬه ا ﻟﺨﺪﻣﺔ
ﻳﻠ ﺘ ﺰم ا ﻟﻌﻤ ﻴﻞ ﺑ ﺈﺷﻌ ﺎر ا ﻟ ﺸ ﺮﻛﺔ ﻋﻦ أي ﺗﻐ ﻴ ﻴ ﺮات ﻓﻲ ﻋ ﻨﻮاﻧﻪ أو أرﻗ ﺎم .15
.اﺗﺼ ﺎ ﻟﻪ
ﻓﻲ ﺣ ﺎ ﻟﺔ ا ﻟ ﺘﺠﻮال ﺳ ﻴ ﺘﻢ اﺣ ﺘ ﺴ ﺎب رﺳﻮم ﻋ ﻨﺪ اﺳ ﺘﺨﺪام ﺷ ﺒ ﻜ ﺎت ا ﻟﺪول .16
.اﻷﺧ ﺮى أو ا ﻟ ﺸ ﺒ ﻜ ﺎت ا ﻟﻤﺤﻠ ﻴﺔ اﻷﺧ ﺮى
ﻓ ﺈن ا ﻟ ﻨ ﺺ، ﻓﻲ ﺣ ﺎ ﻟﺔ وﺟﻮد ﺗﻌ ﺎر ض ﺑ ﻴﻦ ا ﻟ ﻨ ﺺ ا ﻟﻌ ﺮﺑﻲ وا ﻟ ﻨ ﺺ اﻹﻧﺠﻠ ﻴ ﺰي .17
.ا ﻟﻤﻌﻤﻮل ﻋﻠ ﻴﻪ وا ﻟﻤﻌ ﺘﻤﺪ ﻫﻮ ا ﻟ ﻨ ﺺ ا ﻟﻌ ﺮﺑﻲ
ﻧﻘﻞ ا ﻟ ﺮﻗﻢ
Mobile number porting (MNP) ﻓ ﺈﻧﻚ ﺳ ﺘ ﺴ ﺘﻤ ﺘﻊ ﺑﺠﻤ ﻴﻊ ا ﻟﻤ ﺰاﻳ ﺎ وا ﻟﺨﺼ ﺎﺋ ﺺ ا ﻟﻤ ﺘﻮﻓ ﺮة ﻣﻦ، ﻋ ﻨﺪ ﺗﺤﻮﻳﻞ ﺟﻮا ﻟﻚ .1
و ﻟ ﻜ ﻨﻘﺪ ﺗﺨ ﺘﻠﻒ ﻫﺬه ا ﻟﻤ ﺰاﻳ ﺎ وا ﻟﺨﺼ ﺎﺋ ﺺ ﻋﻦ ﺗﻠﻚ ا ﻟﻤﻮﺟﻮدة.ا ﻟﻤ ﺸﻐّﻞ ا ﻟﺠﺪﻳﺪ
1. By transferring your mobile number you will enjoy the services and features offered by the new operator. .ً ﻟﺪﻳﻚ ﺣ ﺎ ﻟ ﻴ ﺎ
These services and features might be different from the features you are subscribed to now. ﻋﻠ ﻴﻚ ﺗﺤﻮﻳﻞ ﺑ ﻴ ﺎﻧ ﺎﺗﻚ ا ﻟﻤ ﺴﺠﻠﺔ ﻟﺪى، ﻟ ﺘﺤﻮﻳﻞ رﻗﻢ ﺟﻮا ﻟﻚ ا ﻟﻤﺪون أﻋﻼه .2
2. Authorization to transfer your mobile number listed above inevitably authorizes the exchange of your .ورﻗﻢ ا ﻟﺠﻮال، اﻻﺳﻢ، وا ﻟ ﺘﻲ ﺗ ﺸﻤﻞ رﻗﻢ ﻫﻮﻳ ﺘﻚ،ا ﻟﻤ ﺸﻐّﻞ ا ﻟﺤ ﺎ ﻟﻲ ﻟﺠﻮا ﻟﻚ
information with your current operator. This includes, but is not limitedto, ID, name, and mobile number. أي ﻧﻘ ﺺ.ﻳ ُﻔ ﺘ ﺮ ض أن ﺗ ﻜﻮن ﺟﻤ ﻴﻊ ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت ا ﻟﻤﻘﺪﻣﺔ ﻣﻦ ﻗ ﺒﻠﻚ ﺻﺤ ﻴﺤﺔ ودﻗ ﻴﻘﺔ .3
3. The information provided by you has to be correct and true. Failure to provide accurateinformation will lead أو ﺧﻄ ﺄ ﻓﻲ ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت ا ﻟ ﺘﻲ ﺗﻘﺪﻣ ﻬ ﺎ ﻗﺪ ﻳﻌ ﻴﻖ ﻋﻤﻠ ﻴﺔ ﺗﺤﻮﻳﻞ ا ﻟﺠﻮال أو ﻳ ﺴ ﺒﺐ
to rejection of the porting or later disconnection. .رﻓﻀ ﻬ ﺎ
4. The porting process takes one working day from the request date. .ﺗ ﺴ ﺘﻐ ﺮق ﻋﻤﻠ ﻴﺔ ا ﻟ ﺘﺤﻮﻳﻞ ﻳﻮم ﻋﻤﻞ واﺣﺪ ﻣﻦ ﺗ ﺎرﻳﺦ ﺗﻘﺪﻳﻢ ا ﻟﻄﻠﺐ .4
5. You have to request the services needed, otherwise only default services will be activated. وإﻻ ﻓ ﺈﻧﻚ ﺳ ﺘﺤﺼﻞ ﻋﻠﻰ ا ﻟﺨﺪﻣ ﺎت، ﻋﻠ ﻴﻚ اﻻﺷ ﺘ ﺮاك ﻓﻲ ا ﻟﺨﺪﻣ ﺎت ا ﻟ ﺘﻲ ﺗ ﺮﻏ ﺒ ﻬ ﺎ .5
6. I hereby declare that I have read the rules and regulations regarding the transfer ofmy line and that I will be .اﻷﺳ ﺎﺳ ﻴﺔ ﻓﻘﻂ
responsible for any and all monetary fees after the transferis complete. أﻗ ﺮ ﺑ ﺄﻧﻲ ا ﻃﻠﻌﺖ ﻋﻠﻰ ﻛ ﺎﻓﺔ ا ﻟ ﺸ ﺮوط واﻷﺣ ﻜ ﺎم ا ﻟﻼزﻣﺔ ﻟﻌﻤﻠ ﻴﺔ ا ﻟ ﻨﻘﻞ وأﺗﻌ ﻬﺪ .6
7. The Company maintains the right to verify the Customer's documents through relevant parties. .ﺑ ﺘﺤﻤﻞ ﻛ ﺎﻓﺔ ا ﻟ ﺘ ﺒﻌ ﺎﺗ ﺎ ﻟﻤ ﺎ ﻟ ﻴﺔ ﺑﻌﺪ إﺗﻤ ﺎم ﻋﻤﻠ ﻴﺔ ا ﻟ ﻨﻘﻞ
8. By signing this contract and providing his/her information to STC, the customer acknowledges that he/she .ﺼﺔ
agrees to the processing of his/her personal information. STC will take appropriate measures to protect ّ ﺤﺔ ﺑ ﻴ ﺎﻧ ﺎت ا ﻟﻌﻤ ﻴﻞ ﻋﻦ ﻃ ﺮﻳﻖ ا ﻟﺠ ﻬ ﺎت ا ﻟﻤﺨ ﺘ ّ ﻳﺤﻖ ﻟﻠ ﺸ ﺮﻛﺔ أن ﺗ ﺘ ﺄﻛﺪ ﻣﻦ ﺻ .7
ﻳ ُﻘ ﺮ ا ﻟﻌﻤ ﻴﻞ ﺑﻤﻮاﻓﻘ ﺘﻪ ﻋﻠﻰ ﺟﻤﻊ واﺳ ﺘﺨﺪام ا ﻟ ﺸ ﺮﻛﺔ ﻟﻤﻌﻠﻮﻣ ﺎﺗﻪ ﺑﻐ ﺮ ض ﺗﻘﺪﻳﻢ .8
this personal information from unauthorized access, accidental loss or destruction and ensure compliance ﻋﻠﻰ ان ﺗﻘﻮم ا ﻟ ﺸ ﺮﻛﺔ ﺑ ﺎﺗﺨ ﺎذ ﻛ ﺎﻓﺔ ا ﻟ ﺘﺪاﺑ ﻴ ﺮ ا ﻟﻤ ﻨ ﺎﺳ ﺒﺔ،ﺧﺪﻣ ﺎﺗ ﻬ ﺎ وﺗﺤ ﺴ ﻴ ﻨ ﻬ ﺎ
with STC privacy policies. ﻟﺤﻤ ﺎﻳﺔ ﻫﺬه ا ﻟﻤﻌﻠﻮﻣ ﺎت وﺳ ﺮﻳ ﺘ ﻬ ﺎ وﻋﺪم اﻓ ﺸ ﺎﺋ ﻬ ﺎﻷي ﻃ ﺮف ﺑ ﺄي ﺣ ﺎل ﻣﻦ
اﻷﺣﻮال إﻻ ﺑﻄﻠﺐ ﻣﻦ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ ا ﻟﻤﻌﻠﻮﻣ ﺎت أو أي ﺳﻠﻄﺔﻣﺨ ﺘﺼﺔ
.ﻟﻀﻤ ﺎن اﻻﻣ ﺘ ﺜ ﺎل ﻟ ﺴ ﻴ ﺎﺳ ﺎت ا ﻟﺨﺼﻮﺻ ﻴﺔ ﻓﻲ ا ﻟ ﺸ ﺮﻛﺔ
ﺟﻮّي
Jawwy
1. Jawwy is provided for all customers and is available online through the website www.jawwy.sa, at all www.jawwy.sa ﻳ ﺘﻢ ﺗﻘﺪﻳﻢ ﺧﺪﻣﺔ )ﺟﻮّي( ﻋ ﺒ ﺮ ا ﻟﻤﻮﻗﻊ اﻹ ﻟ ﻜ ﺘ ﺮوﻧﻲ ﻟﻠﺨﺪﻣﺔ .1
Service Offices. ﻳ ﺘﻮﺟﺐ ﻋﻠﻰ ا ﻟﻌﻤ ﻴﻞ ﻋ ﻨﺪ ﻓﻘﺪان ﺑﻄ ﺎﻗ ﺘﻪ اﻹﺑﻼغ ﻓﻮًرا ﺣ ﺘﻰ ﻳﺨﻠﻲ ﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ ﻣﻦ .2
2. If the SIM is lost, the customer must inform about that immediately in order for him/her to be no longer .أﻳﺔ ﺗ ﺒﻌ ﺎت ﻣ ﺴ ﺘﻘ ﺒﻠ ﻴﺔﻗﺪ ﺗ ﺘ ﺮﺗﺐ ﻋﻠﻰ ا ﻟ ﺮﻗﻢ ا ﻟﻤ ﺴﺠﻞ ﺑ ﺎﺳﻢ ا ﻟﻌﻤ ﻴﻞ
responsible for any misuse of the SIM. ﺑ ﺈﻣ ﻜ ﺎن ا ﻟﻌﻤ ﻴﻞ إﺿ ﺎﻓﺔ ﻣ ﺒ ﺎ ﻟﻎ إ ﻟﻰ رﺻ ﻴﺪ ا ﻟ ﺒﻄ ﺎﻗﺔ ﻣﻦ ﺧﻼل ا ﻟ ﺒﻄ ﺎﻗ ﺎت اﻻﺋ ﺘﻤ ﺎﻧ ﻴﺔ .3
3. Customers can add credit to their accounts via credit card as well as Jawwy recharge vouchers. .أو ﻋ ﺒ ﺮ اﺳ ﺘﺨﺪاﻣ ﺒﻄ ﺎﻗ ﺎت ﺟﻮّي
4. The cost of the calls will be deducted from the current credit available. When there is insufficient credit, ﺳ ﺘﺨﺼﻢ أﺳﻌ ﺎر ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت ا ﻟﻤ ﻨﻔﺬة ﻣﻦ رﺻ ﻴﺪك ا ﻟﺤ ﺎ ﻟﻲ وﻋ ﻨﺪ ﻧﻔ ﺎد ا ﻟ ﺮﺻ ﻴﺪ .4
the customer will not be able to make any outgoing calls till he/she credits the account. ﻟﻦ ﻳ ﻜﻮن
5. If the customer does not download the App via the link (app.jawwy.sa) and/or register using log-in ID, .ﺑ ﺎﻹﻣ ﻜ ﺎﻧ ﺎﻻﺗﺼ ﺎل إﻻ إذا ﺗﻢ إﺿ ﺎﻓﺔ ﻣ ﺒ ﺎ ﻟﻎ أﺧ ﺮى إ ﻟﻰ ا ﻟ ﺮﺻ ﻴﺪ
his/her SIM will be disconnected after 90 days of activation. The customer then has no right to claim the ﻓﻲ ﺣ ﺎل ﻟﻢ ﻳﻘﻢ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺘﺤﻤ ﻴﻞ ﺗﻄ ﺒ ﻴﻖ ﺟﻮّي ﺑ ﺰﻳ ﺎرة ا ﻟ ﺮاﺑﻂ ا ﻟ ﺘ ﺎ ﻟﻲ .5
cost. . ﻳﻮﻣ ﺎ90 وﺗﻔﻌ ﻴﻞ ا ﻟﺨﺪﻣﺔﻋﻦ ﻃ ﺮﻳﻘﻪ ﻓ ﺈن ﺷ ﺮﻳﺤ ﺘﻪ ﺳ ﺘﻠﻐﻰ ﺑﻌﺪapp.jawwy.sa
6. After downloading the App and registering, if there is no chargeable activity on the SIM for 90 consecutive ﻓﻲ ﺣ ﺎل ﻗ ﺎم ا ﻟﻤ ﺸ ﺘ ﺮك ﺑ ﺘﺤﻤ ﻴﻞ ا ﻟ ﺘﻄ ﺒ ﻴﻖ وأﺗﻢ ﺗﻔﻌ ﻴﻞ ا ﻟ ﺸ ﺮﻳﺤﺔ ﻣﻦ ﺧﻼ ﻟﻪ ﺛﻢ .6
days, the SIM will be disconnected and the service canceled. ﻳﻮﻣ ﺎ ﻣ ﺘ ﺘ ﺎ ﻟ ﻴﺔ ﻣﻦ90 ﻓ ﺈن ا ﻟ ﺸ ﺮﻳﺤﺔ ﺳ ﺘﻠﻐﻰ ﺑﻌﺪ، ﻟﻢ ﻳﻘﻢ ﺑ ﺎﻻﺳ ﺘﻔ ﺎدة ﻣﻦ ا ﻟﺨﺪﻣﺔ
7. If the SIM is cancelled, the customer will not be able to claim the number. .ﻋﺪم ا ﻟﻘ ﻴ ﺎم ﺑ ﺄي اﺳ ﺘﺨﺪام ﻣﺪﻓﻮع
8. If the SIM is lost and the customer applies during the service period for a replacement, he/she will have a .ﻓﻲ ﺣ ﺎل إ ﻟﻐ ﺎ ء ا ﻟ ﺸ ﺮﻳﺤﺔ ﻻ ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ ا ﻟﻤﻄ ﺎ ﻟ ﺒﺔ ﺑ ﺮﻗﻤﻪ .7
replacement with the same mobile number if available. ﻓﻲ ﺣ ﺎل ﻓﻘﺪان ا ﻟ ﺸ ﺮﻳﺤﺔ وﺗﻘﺪم ا ﻟﻌﻤ ﻴﻞ ﺧﻼل ﻓ ﺘ ﺮة ا ﻟﺨﺪﻣﺔ ﺑﻄﻠﺐ ﺷ ﺮﻳﺤﺔ .8
9. The Customer can check the available balance through Jawwy app or Jawwy portal. .ﺑﺪﻳﻠﺔ ﻓ ﻴﻤ ﻜﻦ ﻟﻠﻌﻤ ﻴﻞ ا ﻟﺤﺼﻮل ﻋﻠﻰ ﺷ ﺮﻳﺤﺔ ﺑﺪﻳﻠﺔ ﺑ ﻨﻔﺲ ا ﻟ ﺮﻗﻢ إذا ﺗﻮﻓّﺮت
10. Jawwy is for personal use. Therefore, it cannot be transferred/relinquished to others without the ﺳ ﻴ ﺘﻤ ﻜﻦ ا ﻟﻌﻤ ﻴﻞ ﻣﻦ ﻣﻌ ﺮﻓﺔ رﺻ ﻴﺪه ﻣﻦ ﺧﻼل ﺗﻄ ﺒ ﻴﻖ ﺟﻮّي ﻟﻠ ﻬﻮاﺗﻒ ا ﻟﺬﻛﻲ أو .9
company’s prior approval. The customer should use this service in a legal way and should ask for its .ﻋ ﺒ ﺮ ﻣﻮﻗﻊ ﺟﻮّي
cancelation when he/she is no more in need of it. He/she will be held responsible for any violation of the ﺧﺪﻣﺔ ﺟﻮّي ﻣﺼﻤﻤﺔ ﻟﻼﺳ ﺘﻌﻤ ﺎل ا ﻟ ﺸﺨﺼﻲ وﻻ ﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ إﻋﻄ ﺎؤﻫ ﺎ ﻟﻠﻐ ﻴ ﺮ أو .10
above commitments. ا ﻟ ﺘ ﻨ ﺎزل ﻋ ﻨ ﻬ ﺎ ون ﻣﻮاﻓﻘﺔ ا ﻟ ﺸ ﺮﻛﺔ أو ا ﻟ ﺘﺼ ﺮف ﻓ ﻴ ﻬ ﺎ ﺑﻄ ﺮﻳﻘﺔ ﻏ ﻴ ﺮ ﻧﻈ ﺎﻣ ﻴﺔ
وﺗﺤﻤﻞ ﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ، وﻳ ﺘﻌ ﻬﺪ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺈ ﻟﻐ ﺎﺋ ﻬ ﺎ ﻣﻦ ا ﻟﺨﺪﻣﺔ ﻋ ﻨﺪ ﻋﺪﻣ ﺎ ﻟﺤ ﺎﺟﺔ إ ﻟ ﻴ ﻬ ﺎ
.ﻋﻦ أي ﻣﺨ ﺎ ﻟﻔﺔ ﺗﺤﺪث ﻧ ﺘ ﻴﺠﺔ ﻋﺪم اﻻ ﻟ ﺘ ﺰام ﺑﺬ ﻟﻚ
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