Ref: NSDC/QA&Std/1.1/CL Educate Ltd.
/SSC/Q2212
Certificate Programme in Domestic Data Entry Operator
Curriculum
This programme is aimed at training candidates for the job of Data Entry Operator, in the IT / ITeS sector and by
the end of the program aims at building the following key competencies amongst the learner:
1. Introduction
2. Ability to effectively work on computers with basic computer knowledge
3. Manage work to meet data entry requirements
4. Effectively use data entry knowledge and solve problem/issues in data entry
5. Maintain healthy, safety and secure work environment
This course encompasses 3 out of 3 National occupational Standards (NOS) of “Domestic Data operator”
Qualification Pack issued by “National Association of Software and Services Companies (NASSCOM) & 2 modules
on computer fundamentals and working knowledge of computers.
S.No Topic/ Module Duration Key Learning Outcomes Corresponding
(in Hours) NOS Code
1. Introduction 40 hours Introduction to the IT/ITES industry. -
Basic understanding of computer and its
terminology.
Awareness about software tools.
Legal awareness about treating data safely.
2 Manage work to meet 28 hours Understand job role and work requirements. SSC/ N 9001
requirements. Utilize your time and resource optimally.
Treat confidential information carefully.
Be aware of organization’s policies /procedures.
Obtain guidance from appropriate people.
Ensure your work meets the agreed quality and
requirements.
3 Maintain healthy, safety 20 hours Comply with your organization’s current health, SSC/ N 9003
and secure work safety and security policies and procedures.
environment. Report any identified breaches to concerned
person.
Identify and correct any hazards that you can deal
with.
S.No Topic/ Module Duration Key Learning Outcomes Corresponding
(in Hours) NOS Code
Report any hazards that you are not competent to
deal with.
Follow your organization’s emergency procedures
if needed.
4 Basic Computer Education 90 hours Knowledge of Hardware peripherals. -
Concept of operating system
⋅ Windows XP
⋅ Exploring and configuring the
Wondow XP environment
⋅ Trouble shooting for most accouring
problems.
Concepts of word processing - MS Word.
⋅ Creating, organizing and formatting
content.
⋅ Practice alpha-numeric combined
text.
⋅ Collaborating – Insert, view, merge,
edit, track mode etc.
Concepts of electronic spreadsheets and
various types ofenteries in it
⋅ Creating, analyzing and formatting
data and content on MS Excel
⋅ Collaborating – Insert, view, edit etc.
⋅ Managing workbooks.
⋅ Apply simple shortcuts and
formulea.
Internet concepts
⋅ Understanding concepts of URL
⋅ Creating and opening an email
account
⋅ Receiving and sending emails
⋅ Searching information on internet
⋅ Opening websites and downloading
data from them
⋅ Writing, reading and sending emails
5 Data entry knowledge 104 hours Learn different software needed for report SSC/ N 3022
writing.
Practice MS office suit or open source office.
Try to minimize manual errors while processing
data.
Use software that can deduct errors in report.
Learnto compile simple reports from data
entered.
Improve ability to make comparisons between
two various database using software.
Maintain a knowledge-base of the known
problems.
Find out various solutions for them, including
workaround (alternate/situational) solutions.
S.No Topic/ Module Duration Key Learning Outcomes Corresponding
(in Hours) NOS Code
Knowledge about - response times and service
times for problems of various types.
Understand importance of
documenting,
classifying,
prioritizing service requests,
cloud management and others.
Helpdesk systems, policies, and procedures.
Work effectively with 20 hours Communicate with colleagues clearly, concisely
colleagues and accurately.
Work with colleagues to integrate.
Pass on essential information to colleagues as per
requirements.
Show respect for colleagues
Carry out commitments you have made to
colleagues.
In case unable to fulfill commitments,
communicate it correctly to right person with
reason.
Take initiatives to solve problems, if any during
working with colleagues.
Follow the organization’s policies and procedures
for working with colleagues.
6 Functional English 60 hours Candidates will get an understanding of: -
Language Elementary/ Basic English
Grammar: Pronunciation, vowels, consonants and
more concepts
7 Soft skills/ Personality 36 hours Candidates will be trained on: -
Development Life Skills
Basic mannerism, etiquettes and behavior
Dressing manners
Greeting the guests
Seeking awareness and addressing problems
Organizing skills
8 Computer Training 90 hours Candidates will be trained on: -
Basic computer information and handling
Familiarity with computer system and other
functionalities
Working on computers – start typing and practice
further
MS office practice
Emails: sending and receiving, internet surfing
and browsing
On- job training (OJT) 160 hours Practical training at selected organizations -
Total Programme Duration: 648 Hours
This syllabus/ curriculum have been approved by NASSCOM
