INTRODUCTION

Business process automation (BPA) software takes tedious, manual work out of
your hands. All of the repeatable processes that are taking up time in your
company—like transferring files, generating reports, or extracting data from
unstructured sources—can be automated from one central location.

The “process” part of business process automation is key. Take data extraction,
for example. Automating tasks like web scraping or screen scraping is a solid
start to business automation, but the process never ends there. You want to do
something with the data you’ve collected. When you implement business process
automation software, each step in the process automatically triggers the next.
Maybe extracting the data triggers writing the data into a report, which in turn
triggers encrypting the report and transferring it to another department.

BPA benefits enterprises in many ways. Human error is virtually eliminated when
tasks are automated. Automating even one process can save several hours each
day, which also reduces cost significantly. And freeing employees from their
manual work means they can focus on more important things like high-level
strategy and innovation.

Banks have enhanced many of their customer-facing, front-end operations with

digital solutions. Online banking, for example, offers consumers enormous
convenience, and the rise of mobile payments is slowly eliminating the need for
cash. But too many processes at banks still rely on people and paper. Often, back
offices have thousands of people processing customer requests.

This high degree of manual processing is costly and slow, and it can lead to
inconsistent results and a high error rate. IT offers solutions that can rescue
these back-office procedures from needless expense and errors.
Our research indicates that a significant opportunity exists to increase the levels
of automation in back offices. By reworking their IT architecture, banks can have
much smaller operational units run value-adding tasks, including complex
processes, such as deal origination, and activities that require human
intervention, such as financial reviews.

IT-enabling operations encompasses both automating processes (preventing

customers from using paper, digitizing work flows, and automating or
supporting decision making) and using IT solutions to manage residual
operations that must be carried out manually (for example, using software for
resource planning). By taking full advantage of this approach, banks can often
generate an improvement of more than 50 percent in productivity and customer
service.

Some banks are already taking steps toward harnessing the considerable
potential of this opportunity. For example, one large universal bank categorized
its 900-plus end-to-end processes into three ideal states: fully automated,
partially automated, and “lean” manual. This bank determined that 85 percent of
its operations, accounting for 80 percent of the current full-time employees
(FTEs), could—theoretically—be at least partially automated. At the time of this
analysis, fewer than 50 percent of these processes were automated at all. If an
ideal level of automation were reached, then almost 50 percent of the FTEs in
operations could be relieved of their current back-office tasks.
 A. CREDIT DEPARTMENT
1. Automated Credit Appraisal System

1.1 Organization

Admin can set up individual products i.e. different types of loans. They
can also upload different marketing and promotional materials for
different types of loan. Finally, they can design a loan proposal which will
be generated after the customer completes the questionnaire or the loan
process.

1.2 Scoring and Rating

Admin can set scores for each questionnaire. After the customer fills the
questionnaire admin can view score of individual customers. Admin can
set benchmark for the further loan processing system. Customers whose
score are above the benchmark score will be allowed for further
processing.

1.3 Customer Verification

After customer scoring is done admin can view the documents that has
been uploaded by the customer for further loan processing. This will help
admin to verify the customer and assign loan officer for cross
verification.

1.4 Servicing and Reporting

After the customer verification assigned field officer can fetch the data of
the respective customer with unique reference number. All the relevant
data of customers will be cross verified by the loan officer and thus loan
officer can send a summary report of the customer to the central credit
department.
 B. HUMAN RESOURCE DEPARTMENT
1. PAYROLL MANAGEMENT
As the technology has revolutionized every industry have massively
improved their efficiency but improve the management of the systems in
every way. The payroll management system is core system for any
organization.

It will take care of the calculation of the salary with rules which are
implied by the industry differently for every employee of the company. It
obviously reduces the manual work which is required to manage the
paper work and improve the reliability of the system.

This payroll management system has improvised all the basic exercise to
manage the salary of the employees. This automated the whole of salary
management which was previously done by manually.

It will be a more efficient system to rely on for the industry as it reduces

the time of the operations which will basically take more time
manually. The main modules of the system:

Administration

Employee

Departments

Salary

Taxation
2. LEAVE MANAGEMENT
Streamlining employee leave management gives you a golden opportunity
to tackle multiple concerns in a single stroke. It eliminates busy work
involved in leave administration and employee follow ups, saving time
and transaction costs.

When your company’s leave policy is enforced consistently, it improves

transparency & employee satisfaction. Our proposed leave management
software automates everything from leave accounting, grants, to period
closing activities.

Features of the system are:

a. Create multiple leave types

Create any number of leave types and define leave policies for each type
exclusively: earned leave, sick leave, casual leave, maternity leave,
marriage leave, bereavement leave, etc.

b. Create multiple holiday lists

Holiday lists

Create regional or location-based lists

Add Restricted Holidays

Publish company’s holiday list

3. LEARNER’S HUB
This section allows the staffs of the bank to take any online courses offered
by the bank. This section will have following features:

Course Manager
Admin can create a course and add necessary details for the added course.
Registration
Each staff can register for the course with their login credentials. After the
admin accepts their request they can participate in the respective course.
Resources
Admin can upload the resources required for the staff. Authorized staffs
can download the resources with username and password.
 C. CARD DEPARTMENT
1. ATM Card Management System
Once the cards are delivered to customers from independent individual
branches, it is important to efficiently manage and maintain the post
production phase since they can undergo various external damages and
expirations.

Reissue card
The cards are reissued due to card external damages or name mistakes
in the system.

Replace card
Replace card request are filed either due to loosing of card or card
malfunction due to external damages.

Renew card
Renew card are processed after the expiration of the card tenure.
Other requests include the RePIN(PIN Reset) request and Card Block
requests.
All these requests can be easily and instantly processed by users in the
Card Centre Management System.

Card Processing System

The Card Processing System provides the platform to manage and track
a card’s production cycle from request to delivery. Branch users are
created by the Super Admin and assigned with different roles and
responsibilities with their individual login credentials. Card requests
received by branches are entered into the system by branch users
assigned with the ‘creator’ role. At this stage, the creator will enter
detailed information about each request along with any supplementary
documents that may be required.

Branch users assigned with the ‘Verifier’ role will then check the details
in the system, classify the details based on the primary/ supplementary
card request, then process to forward the information for card printing
to the switch.

Once the cards are printed and are ready for delivery, the branch will
then collect the card and hand it over to the customer and change the
status in the system accordingly. The card is now ready for activation.

During each stage, the branch and central users with appropriate roles
can view and manage the status of the card during its life cycle. It helps
in effective communication between the central operation and the
branches by properly tracking the card and providing the customer with
accurate information.

Integration to Core Banking System

Seamless Integration to the Core Banking System (CBS) drastically

reduces manual intervention which eliminates inaccurate customer
information in the system. When a customer requests for a card, most
of the required information is fetched from the CBS with the branch
user only required to perform minimal manual entries.

Integration to Card Switch

CCMS can directly connect to the bank’s switching system. Frequently

used functionalities like card blocking, card activation and pin refresh
are done from the card management system itself, thus enhancing the
capabilities of the software and its operation throughout the card
management and retention process. These functionalities can be
performed by branch users themselves with appropriate roles in the
CCMS system.

Card mapping is the process of syncing card information and records

from switch with its relevant status. CCMS connects with the switch
database to perform card mapping such that the status and stages
during the card life cycle reflect accurately in the system.

Fee Collection Module

Fee collection Module will automate the charging process through the
card cycle provided in Card Center Management System. The system
will consider card issuance charges, renewal charges, replacement
charges, PIN reset/unblock charges through varieties of product
defined for customer scheme and provisions. The creator will enter
customer card information through the system which will then pass
through verifier to check the details. The system will incur the charges
as set by the creator during its approval process.

The system admin will need to configure various products with varieties
of denominations based on the scheme, customer is subscribed in for
card requests. The different modes for charging could be accumulated
charges, partial charges or waived charges as defined for that product.
Charge Based on Product
The system collects charges from customers based on the product
assigned to them. Charge based products are initially configured by the
admins and applicable charges are individually defined for new cards,
supplementary cards, renewals, replacements, reissuance, re-pin
requests and card block/unblock operations. The customer account is
directly debited based on the charging amounts and charging frequency
defined in the respective products assigned to them.

Transaction Processing

The charging module will carry out the transactions for collecting fees
from customers in the core banking system in a simultaneous process
once the entry gets approved by the approver. The module will track
the status of each transaction as either successful, failure or timeout.
Web application will provide the reporting panel where the status of
transaction is populated and the system admin will be allowed to
process the transaction. In case of failure or system timeout, it can be
reprocessed or forwarded manually depending on the nature of the
failure.

Full & Partial Payments

The integrated payment module can handle both full payments and
partial payments by allowing selection of appropriate charging profiles.
The full payment mode collects the accumulated charges at once while
the partial payment mode makes collections over a period of time
specified in the system. Partial payment of customer can be handled
through partial payment when customer paying mode defined in profile
expires or is soon to be expired.
Waiver List

The Waiver List can be used to manage the list of cardholders such as
bank staff or privilege card holders, for whom the fees and charges are
not applicable. The card holder information resides in the system even
though their accounts are not chargeable for the card services.

Branch-wise Charge Deposit

The system also allows to collect charges from customers and deposit
them to receiver accounts in respective branch associated with the
customer account.

Reporting

The system allows generation of the following reports:

 Charge Collection Reports
 Transaction Failure Reports
 User Activity Reports
 Transaction Status / Response Reports
 Full and Partial Fee Report

Value Added Services

 Customized Welcome letter to customers on picking of cards.

 SMS/E-mail notifications to customers to collect cards.

Administration

 Comprehensive Security per User and Module

  Audit Trail Tracking Capabilities
 Restore and Backup with ease
 Log for search and login
 Log Report

The system has proven to reduce the time required to resolve disputed
transactions by optimizing resourcing and workflow allocations and
reducing operating costs by removing duplicate paper-based resolution
systems with an automated workflow solution
 D. GENERAL SERVICE DEPARTMENT
1. Fixed Assets Management System
This system manages all the functions of fixed assets management. The
proposed system can handle inventory record, inventory status and
inventory valuation. Inventory valuation shall be done as per NFRS.
However, admin can choose the method of depreciation viz. Straight
line or diminishing value.

2. Inventory Request System

This system allows staffs, departments or branch to request for
inventory. The system will have following hierarchy:
Staff
Department
Branch
General Service Department (GSD) head office.

The system will work in close connection with above mentioned fixed
assets management system i.e. when staff requests for an inventory
he/she could be notified if the inventory is out of stock. Similarly, the
GSD will be notified for the same.

After GSD dispatches the inventory, the dispatch will be properly

recorded so that GSD has an absolute idea about the status of inventory.
 E. COMPLIANCE DEPARTMENT
Compliance department can dispatch any Policy, Circular, Guideline,
Direction, Internal Notice to branch and staffs via software. Each branch
will have their branch id so will the staff. The compliance department
will easily circulate any information via the proposed software.
BENEFITS
1. QUALITY & CONSISTENCY
Delivering consistently high-quality products and customer service results
in happier, long-term customers.

Quality: Automation ensures that every action is performed identically -

resulting in high quality, reliable results

Consistency: If, for example, you have automated your customer service
follow-up process, your customers will consistently experience the same
level of service from your business

This guarantee of quality and consistency coupled with time and efficiency
savings means that you can start developing higher quality and more
feature-filled products with little or no increase in production time and
costs.

2. TIME SAVINGS

Manual tasks take time. They have to be performed linearly by humans

who are prone to errors and who are unable to consistently perform to the
highest standards.

Automation reduces the number of tasks you and your employees would
otherwise need to do manually. This frees up your time to work on items
that add genuine value to the business, allowing you to be more innovative
and increasing your employees’ levels of motivation.
Automation also allows you to get more done in the same amount of time,
greatly increasing productivity.

3. METRIC VISIBILITY

Sustained business success is dependent on developing and implementing

a superior strategy. Retaining your competitive advantage requires that
you constantly monitor, evaluate and modify that strategy - all of which
are dependent on access to timely and accurate business data.

Automated processes are controlled by defined workflows which

consistently operate accurately and within your defined timeline.
Automation provides the trifecta of requirements for successful
measurement.

Depending on which process you have opted to automate (financial, billing,

collections, sales and/or support), key metrics can be recorded and
reported on to provide you with the key information you need.

4. IMPROVED OPERATIONAL EFFICIENCY

Efficiency by definition describes the extent to which time, effort and cost
is effectively applied for the intended task or purpose.

Process automation reduces the time it takes to achieve a task, the effort
required to undertake it and the cost of completing it successfully.
Automation not only ensures systems run smoothly and efficiently, but
that errors are eliminated and that your best practices are constantly
leveraged.

5. GOVERNANCE & RELIABILITY

The consistency of automated processes means you can rely on (a) your
business processes to operate and (b) you can offer reliable processes to
your customers, maintaining competitive advantage.

The reliability of workflow automation ensures that processes essential for

corporate governance are executed 100% of the time in accordance with
legislation.

6. REDUCED TURNAROUND TIMES

Workflow automation allows companies to define and streamline their

business processes. Eliminate unnecessary tasks and realign process steps
to optimize the flow of information throughout your production, service,
billing and collection departments.

This adjustment of processes distills your operational performance and

reduces the turnaround times for both staff and external customers.
7. REDUCED COSTS
Manual tasks, given that they are performed one-at-a-time and at a slower
rate than an automated task, will cost more. Automation allows you to
accomplish more by utilizing fewer resources.