Annexure – „I‟

IAD Cir. No. 11/2012 dated 24.01.2012

CHAPTER XV

INDEX -- BCP Automation Project

Page No
Sr. no. Particulars
From To

1 BCP Automation Project -- introduction 2 3

2 User Manual -- Working of BCP Automation Tool 4 23

4 Summary - Working of BCP Automation Tool 24 24

5 Installation manual 30 33

6 Do’s and Don’ts 29 29

7 Annexure:-

i. Notice to be displayed 25 25

ii. Monthly Report Performa 26 26

iii. Stop Payment Acknowledgement 27 27

iv. Undertaking for allowing withdrawal 28 28

Chapter XV Confidential: For Internal Circulations Only Page 1 of 35

 BCP Automation Project

Introduction:- With a view to provide uninterrupted customer service in the event of intra-day loss
of connectivity, the Bank has implemented BCP Automation Project in all the branches. The crucial
BCP data (viz. Balance, Stop Payment and Signature Files) of CA/CC/OD/SF Accounts is made
available to the BCP PCs of the branches at predefined time intervals during the day automatically.
The project is implemented using CA Unicenter Desktop and Server Management (CA DSM)
Software. The CA DSM Agents are installed at EMS (Enterprise Management System), DMS (Domain
Management Server) and Branch Level which transfer the crucial BCP Data. The EMS pulls BCP Data
from the Staging Server and segregates it according to DMS and pushes data to them. A DMS cater to
branches of multiple Circle Offices connected to it.

The flow of data is depicted as under for reference:

Data Center
Placed At HO

Staging Server

Enterprise Manager Server

Domain Managers Placed at CNCs

(at Circle Network Centers)

Branch

In the event of intra-day loss of connectivity, the customer services may be continued without
interruption by the branches. Cash and Transfer Transactions can be carried out through in-house
developed BCP Application Software to meet the requirements of customers. After carrying out the
transactions in offline mode, BCP Application Software generates one flat file each for Cash and
Transfer Transactions which are by default available in C:\upload
Transfer / Cash Transactions carried out in offline mode, can be uploaded into main CBS System with
TTUM (Transfer Transactions Upload Maintenance) and CTUM (Cash Transactions Upload
Maintenance) options respectively. It helps in avoiding duplicacy of work upon restoration of
connectivity in the branch. Transactions should be uploaded in Entered Mode and to be verified by
some other user to conform to the requirements of Maker / Checker.

Chapter XV Confidential: For Internal Circulations Only Page 2 of 35

The Bank started implementation of BCP Automation Project in March, 2009 and in Feb, 2010 BCP
Automation Project got implemented in all branches of the Bank.

Salient Features of BCP Software:

 In offline mode, the BCP PC acts as server and other PCs can be connected as clients to it.
 A user can log in to the software in the offline mode to carry out the transactions during
absence of connectivity at branch and upload the latest BCP Data to the database for carrying
out the Cash and Transfer transactions.
 While doing transactions, the user can view the signatures and total debits in a day in a
particular account.
 Stopped Cheques are not permitted to be paid.
 The software prompts for an undertaking if payments in an account during the day exceed the
prescribed limit of Rs.15000/- as per the extant BCP guidelines. If the Total debit amount
exceeds 15000/- limit in the selected A/c, the user can do the debit transaction but only after
taking undertaking for the same. Annexure (iv)
 Balance, Stop Payment and Signature (One Time as well as Incremental) in respect of
CA/CC/OD/SF Accounts are transferred to the Branch BCP PC as per following time schedule:

Balance Files 8.00 a.m. 1.00 p.m. 6.00 p.m.

Stop Payment Files 9.00 p.m. (on previous day)
Incremental Signature (0nce during the day)

 As the BCP data pertaining to specific branch is transmitted to the BCP PC at branch level,
No Inter- Sol transaction is allowed through BCP Tool.

 Circle Offices may monitor the status of Cash Txns. done by branches through BCP Tool by
generating the following report: MIS PNBRPT9/119

 For any query, Please contact BCP Helpdsk:

[email protected]
011-23765158

Chapter XV Confidential: For Internal Circulations Only Page 3 of 35

 BCP Automation Tool
(User Manual)

The BCP (Business Continuity Process) is the new concept in the world of IT. All the major IT companies and
financial institutions are very much careful in retaining their customers and also the business. So, Punjab
National Bank has taken an initiative to introduce BCP Automation Tool in the Banking Sector. To ensure
business continuity, the Bank has procured BCP Automation Tool from M/s CA and M/s HCL Infosystems Ltd.
for providing support in its implementation. With the help of this tool, Balances/Stop Payment/ Incremental
Signature Files of CA/CC/OD/SF accounts in Indian Currency <INR> are being sent to respective branches
automatically at specified periodical intervals. Software to carry out transactions in the absence of connectivity
in the branches has been developed in-house which will be useful for business continuity in accordance with the
extant BCP guidelines.

The procedure for installation of the application software as well as working thereafter is placed below:

To start the BCP double click the “shortcut to pnbBCPserver.exe” icon on the desktop.

After clicking the icon system will display the following screen. The splash screen gives the information about
branch name, SOL ID and database files of savings and stop payment.

Chapter XV Confidential: For Internal Circulations Only Page 4 of 35

 Date & time of
Branch
balance and stop
details
payment

(Splash Screen)

A login screen will appear after the splash screen.

Login Screen

Enter User Name,

password & Press
Login.

Start up Screen:-

After entering the user

credentials the following startup
screen will appear. This screen
will show only the menu options
assgined by the adminstrator to
the user depending upon the
user’s role.

Chapter XV Confidential: For Internal Circulations Only Page 5 of 35

 User Maintenance:
User Creation:-

The BCP Automation Tool starts with the creation of

users under User Maintenance menu for creating the
users at a branch. The User maintenance Menu has
three options:

1. New User
2. Change Details
3. Sack User

1. New User:
This menu option is used to create different users to
start working in offline BCP Automation Tool. To
create a user, PF number, initials, name and role are
required. Initially a default password is to be provided
which the user can change on his first log on. There
are two kinds of users:

I) System Admin:
The system admin is a branch level administrator for
creating the users, changing their passwords,
activate/deactivate them, and sack a user. The
system admin cannot do the financial transactions.

Note: Initially the Circle Office will create the System Admin at the Branch and System Admin will be further used to
create other users.
II) General User:
A general user is one who performs the routine tasks at the branch. The general user can be given rights according to his
functions/roles. A general user can do the Cash Transactions (Deposit & Withdrawal) and Transfer Transactions. After
filling the requisite inputs like PF no. , Initials, Name and Role and selecting the roles click on “Create User”. The user
creation gives a message like “ New User: ######XX Created” here # sign denote the digits of PF number and XX
denote the Initials of the user.

The rights of Master Upload, Generating TTUM and

Enable/Disable Transactions are to be given to one or two
(in case a user is on leave) users who will be responsible for
uploading the balance/stop payment/ signature files to the
Database. Only this user will enable/disable the transactions
from his system so that other users can start/stop the offline
BCP Transactions. Whenever the connectivity is restored
this user will generate the TTUM file and upload it to
Finacle.

2. Change Details:
The change details option is used to make appropriate
changes to a user‟s profile accordingly. Here, select the
user-id (combination of PF No. and Initials) and make
necessary changes like deactivating the user, resetting the password and assigning other rights to him/her.
Then click on “Modify User”. It will give a message that the user is modified. Click OK to proceed further.
Chapter XV Confidential: For Internal Circulations Only Page 6 of 35
 3. Sack User:

The “System Admin“ has the authority to sack/unlock a

user.
To sack a user, Log-in as “System Admin” and select the
user-id to be sacked. Then click on the “Unlock User”. It will
display message “User Unlocked”.

Change Password

The change password menu option is used to change the

password. The user has to input the old password. Then
enter the new password and confirm the new password by
re-entering the same password.

Click “CHANGE”. It will give the message “Password

Changed Successfully”. Click OK to proceed further.

Back Up Data Base

The “Backup Database” is used to take the backup of the

database. This menu option is available to the System
Admin of the branch only. All the tables backed up in a
“bcpddmmyy.dmp” file (in C:\ directory) where “dd” stands
for date, “mm” stands for month and “yy” stands for year.
This file can be restored whenever required. To restore the
backup, reinstalling the software and clicking on Restore
Database Button will do the needful.

Master Upload

This menu is used to upload the balance, stop payment and

incremental signature files in the Oracle database. The
master upload is required to start working with latest balance
of the day in the case of outage of connectivity.
The Master Upload will find the latest files and delete all other
files. It has to be ensured that the BCP PC is always kept on
so that the incremental signatures are downloaded.

Chapter XV Confidential: For Internal Circulations Only Page 7 of 35

 The balances will be uploaded and the relative
progress of data is shown by the progress bar
on the screen.

After uploading the balances the the system will

show the number of A/cs uploaded in the local
database for the offiline transactions.

Uploading Stop Payments

The stop payment details of the last date will

be uploaded to the oracle database by clicking
OK button in the screen.Stop payment details
are transferred only once in a day.

Uploading Signatures

After updating stop payment details,

incremental signatures will be automatically
uploaded. Incremental Signature files are
transferred only once in a day. The
incremental signatures include all the newly
added signatures and the tool will
automatically drop the deleted signatures.

Note: The BCP PC has to be kept ON so

that all the necessary file are downloaded
automatically for offline BCP Transactions
whenever required.

Chapter XV Confidential: For Internal Circulations Only Page 8 of 35

 Transactions
The Transactions in the BCP Automation can be started after the Master Upload and Enabling the transactions for the
“General Users”. The person responsible for the master upload will ensure that no other user has logged-in. All the latest
files will be uploaded and then the transactions will commence on his enabling the transactions.

The user has to click the “Enable Txn” menu option. The
“Transactions” menu is by default disabled and it will be
enabled after clicking the “Enable Txn”.

Transactions Menu:- The BCP Automation Tool can

be used to do the following type of transactions:
 Cash Transactions :
a. Deposit
b. Withdrawal
 Transfer Transactions

 Verification/Modification

This menu is used to do the transactions in the offline

mode. After clicking on the Cash (Entry) in the
transaction menu the following screen appears where
we can do (a) deposit and (b) withdrawal transactions.

Cash Transactions:

To do the cash transactions, select the Cash (Entry)

from the transactions menu. The user has to select the
appropriate Deposit or Withdrawal. The user can search
for an A/c by entering the name of the A/C holder or 16-
digit A/c Number or 10-digits of A/c Number or last 6-
digits of the A/c number.

After selecting the 16-digit A/c number press enter, all

the details regarding that A/c will be displayed. The user
can verify the signature by clicking the <view signature> button. Similarly previous transactions (Debits and Credits) in
that particular Account will get displayed with total debit amount on that specific day in a separate window by clicking on
<View Txn> button. If the Total debit amount exceeds 15000/- limit in the selected A/c, the user can do the debit
transaction but only after taking undertaking for the same.
Chapter XV Confidential: For Internal Circulations Only Page 9 of 35
 Withdrawal Transaction

To do a withdrawal transaction the user has to

select the Transaction Type as Withdrawal. After
entering the requisite information the user can do
the transaction through three instrument types

1. Cheque 2. Voucher 3. Withdrawal slip

In case of withdrawal through cheque, user have to

enter cheque number, date, amount & particulars in
respective fields. After clicking on the “SAVE” button
an offline transaction number will be generated.
This number will be referred in all the offline
transactions and for verification of the transaction of
current date also. Click OK to proceed further. All
the transactions of current date can be viewed by
clicking <View Txn> button.

Note: The <View Txn> and <View Signature>

buttons are useful for viewing the transactions
carried out and the signature of a customer in an
A/c. It is important that an A/c is checked for all the
debits during the time of offline transactions. The
screen will display all the debits and warns the user
to take an undertaking from the customer if the
debits cross the prescribed limit of Rs.15000/-

Deposit Transactions

To do a deposit transaction user have to search

customer by A/c holder‟s name or A/c number.

In this form user have to enter amount and

particulars in respective field and save the
transaction by pressing the “SAVE” button. An Auto
-Generated Offline Transaction Number will be
provided by the software for purpose of verification.
Press OK to proceed further.

Chapter XV Confidential: For Internal Circulations Only Page 10 of 35

Note: There is no limit for Credit/Deposit as per extant BCP Guidelines. An A/c holder can deposit any amount
in his/her account in the offline mode.

Transfer Transactions

The Transfer Transaction allows the user to do

transfer transactions from one A/c to another A/c of
the same branch. The user have to fill in the details
of the debit A/c, respective instrument type
(Cheque/Voucher) and its details and the credit A/c
details are to be entered.

After filling upon all the information in respective

field, save the transaction by pressing the “SAVE”
button. An Auto-Generated Offline Transaction
Number will be provided by the
software for the purpose of verification. Press OK
to proceed further.

Note: The <View Txn> button is used for viewing

the transactions carried out in an A/c during the
day. It is important that an A/c is checked for all the
debits while doing the Debit transactions in offline
mode. The screen will display all debits during the
day and warns the user to take an undertaking
from the customer if the debits cross the prescribed
limit of Rs.15000/-

Verification of Transactions

The verification of a transaction is an important

activity to complete a banking transaction. The
concept of maker/checker is taken care of in the
BCP Application Software. The s/w will not permit
to do any transaction in an A/c if earlier
transactions in that A/c are pending for verification.
The verifier has to verify the transactions with the
help of physical instrument (Cheque/Voucher/
Withdrawal Slip). The process of verifying a
transaction is as under:
The user has to enter the Operation “V” and the
offline transaction number and press Enter. Click
“Verify” button. It will give a message that the
transaction has been verified.

Note: A verification of a transfer transaction is

given in the figure. The same procedure is to be
followed for other type of transactions also.

Chapter XV Confidential: For Internal Circulations Only Page 11 of 35

Other operations permissible in the BCP Automation Tool are:

Operation Option
 Inquire - I
 Modify a Transaction - M
 Delete a Transaction - D
The user has to enter the respective options in the operation field and the offline transaction number. Pressing
Enter will show the appropriate result as per the chosen operation

Inquire a Transaction

For inquiring the transaction put “ I ” in the

operation field and the offline transaction
number in the respective fields as shown in
the figure. This screen will also tell about
the stop payment details if any.

Modifying a Transaction

For modifying the transaction put M in the

operation field and the offline transaction
number in the respective fields as shown in
the figure. After doing the required
modifications press the “MODIFY” button
the transaction will get modified and
“TRANSACTION MODIFIED” message
will be displayed in the message box.
Press OK to proceed further.

Deleting a Transaction

For deleting the transaction put D in the

operation field and the offline transaction
number in the respective fields as shown
in the figure. The user has to check that
the transaction is valid for deletion. Press
Delete. It will give a confirmation message
that the transaction has been deleted.

NOTE: Only unverified Txs can be

deleted.

Chapter XV Confidential: For Internal Circulations Only Page 12 of 35

 REPORTS GENERATION

The BCP tools provide the options for

generating reports of cash transactions,
transfer transactions and both for all the
transactions between two dates. The user
can view the following reports:

1. All,

2. Only Verified transactions,

3. Unverified Transactions,

4. TTUM Transactions, and

5. Deleted transactions.

The user can give a date range “From” and

“To” for a particular report. The default date
values are preset for the current system
date and all the reports will be displayed for
current date if date range is not given. The
report shows the following:

 Transaction Number
 A/c Number
 A/c Holder Name
 Dr. Amount
 Cr. Amount
 Particulars
 Maker/Modifier/Checker

Chapter XV Confidential: For Internal Circulations Only Page 13 of 35

 Generating TTUM

The generation of TTUM can be done by

clicking the “Generate TTUM” option in the
menu. All the General Users have to be
logged-out before the TTUM can be
generated. The TTUM is generated
according to the type of transactions done
in the offline mode.

The TTUM file will be generated separately

for the Cash and Transfer Transactions.
The TTUM files will be automatically
created in the C:\Upload folder.

The TTUM files can be distinguished by

their name as it contains the type of
transaction and the date and time of its
generation. For Example (as in the figure),

C:\upload\CASH0306_0843.txt

Chapter XV Confidential: For Internal Circulations Only Page 14 of 35

 Uploading Generated TTUM file in Finacle:

Using PCUNIX menu option in

Finacle, transfer the generated file
to the Finacle from c:\upload
directory of the local PC.

After PCUNIX, Upload TTUM

File using TTUM menu option.

Enter “BM" in Report To field

and “CI” in Tran Sub Type.
This File should be uploaded in
Entered mode (by entering „E‟
in action field). Enter “N” in the
Rename after Upload.
Press F4.

Chapter XV Confidential: For Internal Circulations Only Page 15 of 35

 Enter “F” in Fore/Background
and “N” in Print Required.

Press F4.

Success & failure reports for

TTUM Upload will be generated
in PR of the user. Both reports
are useful to identify the status
of the transactions.

Chapter XV Confidential: For Internal Circulations Only Page 16 of 35

 Tx Number generated in CBS
should be noted from the
success report on the printout of
TTUM report generated from
“BCP Tool

Then enquire the TM, Check &

ensure that the records in
Uploaded transaction matches
with records in report generated
from BCP Tool.

Ideally there should be no

records in failure report.

If there is any record in failure

report (i.e. not uploaded in
TTUM), the corresponding
voucher should be appended in
the uploaded TM.

After this, Transaction should be

verified with physical voucher by
verifier (other than the person
uploaded the TTUM) in TM.

Chapter XV Confidential: For Internal Circulations Only Page 17 of 35

 Uploading Generated CTUM file in Finacle:

The CTUM (Cash Transaction Upload Maintenance) menu option is used to upload the Cash Transactions
carried out in offline mode through a flat file to CBS System. The flat file will be generated by the in-house
developed BCP Application Software. The BCP software generates the flat file for offline Cash Transactions in
the C:\Upload folder. The step-wise process to upload Cash Transaction file to the CBS System is as under:

The flat file of cash transactions is to be

uploaded for further processing. This can be
done by transferring the file from C:\Upload
folder to CBS system using the <PCUNIX>
menu option.

Log in to <Finacle> and use menu option

<PCUNIX>.Press <Enter>. Following screen
will appear.

Enter the name of the file to be uploaded

for processing from C:\upload folder. Press
<F4>

Chapter XV Confidential: For Internal Circulations Only Page 18 of 35

 “Press any key to continue”
message will appear. Take
appropriate action as per the
message and visit back to Fincale
Core User Menu.

The CTUM Menu option can be run

in two modes namely Trial and
Entered Mode. It is recommended
that Trial mode to be used first so
that all the errors can be rectified
before going for final run. The
steps for uploading the cash
transactions to CBS System are as
under:

Type CTUM and press <ENTER>

CTUM will give two options:

1. Trial Mode
(Recommended).

2. Entered Mode

Chapter XV Confidential: For Internal Circulations Only Page 19 of 35

 TRIAL MODE

(it is recommended that

braches should first go for Trial
Mode Option)

Enter “Y” in <Trial Mode?> field.

Press F4, following screen will

appear

Enter the name of file which has

been transferred to UNIX using
<PCUNIX> Menu Option. Enter
the name of the file and press
<F4>, following screen will
appear

Chapter XV Confidential: For Internal Circulations Only Page 20 of 35

 Enter F in <Foreground?> field.
Enter “Y” or “N” in <Print
Required?> field as per
requirement and Press F-10.
Success and failure reports will be
generated for Trial mode. To view
the reports use PR Menu Option. If
everything is O.K., proceed for
final posting of offline transactions
through <Entered Mode>

Entered Mode

Use <CTUM> menu option. Enter

“N” in Trial Mode? Enter the name
of the file to be uploaded, Press F4.
Following screen will appear.

Chapter XV Confidential: For Internal Circulations Only Page 21 of 35

 Enter F in <Foreground?> field. Enter “Y”
or “N” in <Print Required?> field as per
requirement and Press F10. After
processing, all entries of the flat file will
be in “Entered” stage. Thus the user is
relieved of making duplicate entries into
CBS.

Success and failure reports will be

generated. To view the reports use
<PR> menu option.

Chapter XV Confidential: For Internal Circulations Only Page 22 of 35

 Success Report – Entered Mode

The Success Report will contain

two lines per record for each
entry. First line displays the
original Record, Tran ID, Tran
Date and Success Message. The
Second Line of report displays the
Account Holder’s Name.

VERIFICATION OF TRANSACTIONS

Subsequently, the relevant menu options viz. TM, BTP, TV may be used as required for posting and verification
of these transactions but with different user to conform to the requirement of maker/checker.

Chapter XV Confidential: For Internal Circulations Only Page 23 of 35

 Summary -- working of BCP Tool
1. To start working in BCP Tool, double click on “shortcut to pnbBCPserver.exe” icon on the
desktop. A Splash screen will appear informing the last BCP data updated in BCP Tool.

2. To upload the latest data in BCP tool, the official with right of “Generate TTUM, Master upload
and Txn Enable” will log-in in BCP tool and click on Master Upload button. Doing this will upload
the latest BCP data comprising of Balance files, Stop Payment files and Signature data into
BCP Database.

3. To start the txns. through BCP Tool, the same official will click on Enable Txn. button, through
which transactions through BCP tool will get enabled for all the users. (There can be any number of
clients sharing data with BCP Server and transactions can be done on these clients & Server simultaneously.)

4. Now by applying the maker-checker concept the users will do and verify the txns. For every txn
done through BCP Tool, System generated transaction number will get generated.

5. The software prompts for an undertaking if payments in an account during the day exceed the
prescribed limit of Rs.15000/- as per the extant BCP guidelines. If the Total debit amount
exceeds 15000/- limit in the selected A/c, the user can do the debit transaction but only after
taking undertaking for the same.

6. No Inter-sol transactions are permitted through BCP Tool.

7. After getting done with the txns., the user with right of “Generate TTUM, Master upload and Txn
Enable” will generate TTUM and CTUM files (for Transfer and Cash Txns respectively).

8. By referring the procedure for uploading TTUM & CTUM (provided in user manual), the
transactions done through BCP Tool will be uploaded in Finacle.

Chapter XV Confidential: For Internal Circulations Only Page 24 of 35

 Operational Guidelines for Business Continuity for CBS Branches

Notice to be displayed in CBS branches during period of disruption of services

Annexure-i

NOTICE

CUSTOMERS PLEASE NOTE THAT THERE IS DISRUPTION OF SERVICES DUE TO

NON-FUNCTIONING OF SERVER. INCONVINIENACE CAUSED IS REGRETTED.
NO INTERSOL TXNs. WOULD BE PERMITTED DURING CONNECTIVITY OUTAGE.
EFFORTS ARE ON TO RESUME THE SERVICES AS QUICKLY AS POSSIBLE.

1. During the period disruption due to non functioning of the system, following limited
services are available to our esteemed customers: -

• Cash Receipt
• Cash Payment
• Deposit of cheques / instruments for outward clearing
• Request for opening of new FD account / Renewal of existing FD
account
• Deposit of outstation cheques / instruments for collection
• Request for opening of new account
• Request for issuance of cheque book
• Request for stop payment instructions

2. Cash deposited by the customers will be accounted far and balance in the account will be
updated on restoration of services.

3. Due to non-updation in balance in the account during disruption of services, Bank may have to
return any cheque drawn in the account or any debit instruction in the account. In case of
payments not being honored the branch will be returning the cheques with the reason

“Normal Services Disrupted, please present again on restoration of Services”.

4. Cash Payments may be made subject to availability of the latest balance in the
account.

5. The branch will accept stop payment instructions, attachment orders or garnishee
order from courts or other authorities , intimation of death/lunacy/insolvency of the
customer, intimation of loss of demand draft / pay order etc. subject to the condition
that the same will be acted upon on restoration of services.

Chapter XV Confidential: For Internal Circulations Only Page 25 of 35

 Operational Guidelines for Business Continuity for CBS Branches

Annexure-ii

Monthly report to be sent by branch to RO, RO to ZO and ZO to HO-ITD on disruption/

discontinuance of services in cbs branches

Part: I

NAME OF REGION/ZO____________ ZONAL OFFICE_________

NAME OF THE DATE OF TIME REASON FOR SERVICES

Sr.no. Sol-id
BRANCH/EC DISRUPTION FROM TO DISRUPTION RENDERED

Number of transactions during disruption:

Debit Credit

Cash
Clearing
Transfer

Numbers of complaints if any:

Part II: -

Details of the accounts in which overdraft has been caused due to allowing payment during
disruption of services

Amt
Nature of Amt
S.No. Sol-id A/c No A/c Name Balance O/s recovered if
A/c Withdrawn
any

Chapter XV Confidential: For Internal Circulations Only Page 26 of 35

 Operational Guidelines for Business Continuity for CBS Branches

Annexure-iii

Acknowledgement at the time of receipt of letter of stop payment

Punjab National Bank

BO: _______________

Date: _______
----------------------
-----------------------
-----------------------

Dear Sir/Madam,

Reg: Cheque no.____________ dated ____________ favouring ____________

We are in receipt of your letter of _________________ to note stop payment of the above
cheque, however, we have to draw your attention that services are disrupted due to non functioning of
the server and we shall be recording your request for stop payment into the computer system upon
restoration of normal services.

Yours faithfully

Manager

Chapter XV Confidential: For Internal Circulations Only Page 27 of 35

 Operational Guidelines for Business Continuity for CBS Branches

Annexure-iv

Letter for allowing withdrawal during the breakdown / failure of server in CBS branches

Date:________

The Manager
Punjab National Bank
BO: ______________

Sir,

Please allow me withdrawal of Rs,________________ from my SF/CA/CC/OD a/c no.

________________ with you, subject to the condition that I/We will deposit back the amount so
withdrawn with interest at the rate as applicable as for clean overdraft (as on date of creation of
overdraft) in the event of such withdrawal turning into an overdraft in my above account.

Thanking you

Yours faithfully

( )

Address:

Chapter XV Confidential: For Internal Circulations Only Page 28 of 35

 DO’S and DON’Ts
1. There should be sufficient space for the software (DSM Agent, BCP Tools, Oracle and BCP data),
recommended space is more than 4GB in C drive.

Sr. Software-Data Space Remarks

No. Requirement
1. CA DSM Agent 300 MB Runs automatically at predefined intervals and downloads the
BCP Data. Its status should be <Running>
2. BCP Data 100 MB BCP Data comprises of Balance file transmitted thrice a day, Stop
Payment File transmitted once a day and incremental signatures.
3. Oracle XE 1.2 GB Fresh Install (Without data)
4. BCP Tool v1.0 9 MB For Carrying out transactions in offline mode.
5. WinRar 3.5 MB For file compression and encryption.
6. Signature File 500 MB Depends on no. of A/cs at branch.
(Transmitted by HO) (Approx.) Incremental Signatures transmitted on weekly basis. One Time
Signature transmitted only once.

2. There should not be any changes in Hardware and Software without prior permission from the ITD.
3. There should not be any changes in the format of file structure decided for BCP.
4. The BCP PC should be clearly marked with a Sticker /Label.
5. Power should be ON (24x7) of the PC in which DSM Agent is Installed. (i.e. BCP PC)
6. Antivirus should be updated.
7. The system date and time should be as per actual.
8. The branch router should also be kept <SWITCHED ON> on 24x7 basis.
9. Proper backup should be taken before formatting the BCP PC (server).
10. There should not be any changes in files of the Software installed for BCP purpose from the User end.
11. Files should not be specified as read only which is to be used by BCP software.
12. If end user is Using Command Window it should Properly Exit.
13. Any of the Software mentioned above in table for the BCP purpose should not be uninstalled.
14. There should not be unnecessary data in C: Drive.
15. The IP address and System Name should not be changed without prior permission from the ITD.
16. The system on which DSM Agent is installed should be connected with Network.
17. The process used by BCP software should not be stopped forcefully by end User.
18. Do not install unnecessary software in the system in which DSM agent installed.
19. Ensure that the BCP PC is migrated to Active Directory and the user logs into Active Directory
with appropriate credentials.
20. Always follow the guideline provided by ITD, HO.

Chapter XV Confidential: For Internal Circulations Only Page 29 of 35

 BCP Automation Project - Installation

The necessary steps to be followed while implementing the BCP Automation Project.

Domain Activities (At ZNC)

1. Take the backup. Format the DM server, if necessary.

2. Install Windows Server 2003 with service pack -2
3. Install SQL Server 2000 with service pack - 4.
4. Install the CA Unicenter DSM – Domain Manager. The following components are required to be
installed: Explorer, Reporter, Engine, Domain Manager, Infrastructure Deployment, Web Console, Web
Services, Scalability Server, Agent, CCS and Documentation. Enter the I.P. of the Enterprise Manager
(10.192.18.19)
5. Install Arcserve Backup server for taking backups and take backups regularly.
6. Dump all the Software (CA Unicenter DSM, Window Server 2003, SQL Server 2000 and the Required
Service Packs) in a secondary drive for example D:\ drive.

Note: All the installations to be done in D:\ drive so that data can be safe guarded against any virus
activity and boot drive problem.

7. Install WinRar for file compression.

8. Enable the Remote Desktop (RDP) and assign a User Name and Password (with Administrative Rights).
9. Configure the IIS. (Steps mentioned below.)
10. Create Default FTP Site. (Steps mentioned below.)

Configuring the Internet Information Services(IIS) At Domain Server

1. Configure the Default FTP Site and IIS. Control Panel --> Add and remove Programs --> Add/Remove
windows Component. --> Select application server Click on Details.
2. Select Internet Information Services(IIS) and click on Details
3. Check the File Transfer Protocol (FTP) services. click OK
4. It will ask for i386 folder of Windows Server 2003. Insert the Windows server 2003 CD in CD ROM or
Browse the path of the Windows server 2003 or its dump (if saved in secondary drive).

File structure at Domain Server

(To be created by CO Team one by one.)
1. D:\Bcp‐dm
2. D:\Bcp‐dm\current_data – it is the ftp directory
3. D:\Bcp‐dm\current_data\ Sign\Script
4. D:\Bcp‐dm\current_data \Transfer
5. D:\Bcp‐dm\Temp

Chapter XV Confidential: For Internal Circulations Only Page 30 of 35

 Creating Default FTP Site

1. Create a user with Administrative Rights according to your Zonal Server name.
For Example, if your DM Server‟s name is del_dm then user name will be deldm, and
Password : pnb#123
2. Start-> Programs Administrative ToolsComputer management
3. Select Local Users and groups Right-Click and Select New User  Add Details like user name and
password as above.  Check <Password never expires> option-> Click < Create>
4. Default FTP Site: StartPrograms Administrative Tools- Internet Information Services (IIS)
Manager Choose Default FTP Site Right Click and set IP address of the DM/ Scalability Server,TCP
Port-21 and change the time value to 12000 from 120.
5. Select Security Accounts TabSelect the user e.g.<deldm> and give the password.
Select the Home Directory Tab and Select < A directory located on this computer> Give
path of D:\BCP-DM\Current_Data and check all three options: Read,Write, Log Visits. The
Directory Listing Style should be MS-DOS Click OK

Branch Level Activities

1. *Change the system name. Right Click <My Computer>  Properties Computer Name Click
<Change>. Enter name as <bcp-######>. Here ###### denote digits of the SOL id. The general
naming convention to be used is <bcp-######>.

*(This is to be done at the BCP PC only and not at Client.)

2. Install the CA Unicenter DSM-agent. Select the <Agent> feature and enter<I.P. address> of the
Scalability Server (Domain Server) during installation.

(Please note that Respective <Scalability Server (Domain Server)> is to be chosen.)

3. Install WinRar.
4. Install Oracle XE 10g Express Edition on BCP Server PC.
5. Install the BCP Tool (pnbBCPserver.msi) on BCP Server PC.
6. Install Oracle <Client> on other Client PC.
7. Install the BCP Client Tool (pnbBCPclient.msi) on Client PC.
8. Enable the Remote Desktop.  Right Click<My Computer>  Properties Remote (Top-right
Corner) Check <Remote Assisstance>and <Remote Desktop> (These two options need to be
checked)  Assign a User Name and Password. .
9. Migrate the BCP PC to Active Directory* after finishing the installation.(steps given below)
10. Branch user should login with appropriate credentials to Active Directory. The user name for login to
Active Directory will be bo#### (4-digits of sol-id) and password will be the password of the mail id of the
branch.

Note: All the installations have to be done in the C:\ drive if not mentioned explicitly.

Chapter XV Confidential: For Internal Circulations Only Page 31 of 35

 Software Installation
Software CD contains a folder named BCP-Tool. It contains the following files:

 OracleXE.exe
 OracleXEClient.exe
 pnbBCPClient.msi
 pnbBCPServer.msi
A) Steps to install BCP Tools on the PC selected as database server (One at every branch):
1. Install OracleXE.exe by double-clicking the file.
i) Follow the instructions during installation. (clicking next buttons will suffice)

ii) During installation it will ask password for sys/system user of Oracle server. let it be hobcp2009. Please
use the same password during installation at every branch server.

Steps to run Setup for BCP Server:

i) Install pnbBCPServer.msi on server PC. (clicking

next buttons will suffice)
ii) After installation, shortcut will be created on
desktop. Double-click it. The following screen will
appear:

iii) Enter Distinctive number (Sol-ID) of branch

along with other details and click “Save”
iv) This completes installation on server PC.

B) Steps to install Oracle XE Client on Other machines:

1. Install OracleXEClient.exe by double-clicking the file.

Follow the instructions during installation. (Clicking next buttons will suffice)

C) Steps to install BCP Tool Software Application on client machines:

1. Install pnbBCPClient.msi by double-clicking the file.

2. Follow the instructions during installation. (Clicking next buttons will suffice)

3. A shortcut to the BCP Software will be created on desktop from where the BCP Application can be used.

4. When you start the application for the first time, it will ask server IP-Address.

5. Enter the IP address of the BCP Server at Branch and click Save.

6. This completes installation on Client PCs.

Note: Please ensure that the windows firewall at the BCP Server is disabled; otherwise the client will give timeout message.

One user has already been created to login to BCP Tool with User-id: 9admin password: pnbbcpaudit

Chapter XV Confidential: For Internal Circulations Only Page 32 of 35

 *Steps to join BCP PC into Active Directory

Change the system name. Right Click <My Computer>  Properties Computer Name Click <Change>.

Enter name as <bcp-######>. Here ###### denote digits of the SOL id. The general naming convention to be
used is <bcp-######>. (This is to be done at the BCP PC only and not at Client.)
Click on Domain and type mail.pnb.co.in in the box as shown in diagram. Insert user name as testuser &
password as pnb_123
Click OK and after some seconds message will appear as confirmation of joining BCP PC into Domain.

Chapter XV Confidential: For Internal Circulations Only Page 33 of 35

 NOTES

Chapter XV Confidential: For Internal Circulations Only Page 34 of 35

 NOTES

Chapter XV Confidential: For Internal Circulations Only Page 35 of 35