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Housekeeping Module 7 Days

The document outlines a 7-day course on housekeeping held from April 30 to May 6, 2018 in Virac, Catanduanes. The course covers 9 modules that teach the key responsibilities and procedures of housekeeping, including guest room cleaning, public area cleaning, laundry functions, ancillary services, and occupational health and safety standards. On the final day, participants do a mock assessment for TESDA NC certification and attend closing ceremonies where certificates are distributed.

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307 views2 pages

Housekeeping Module 7 Days

The document outlines a 7-day course on housekeeping held from April 30 to May 6, 2018 in Virac, Catanduanes. The course covers 9 modules that teach the key responsibilities and procedures of housekeeping, including guest room cleaning, public area cleaning, laundry functions, ancillary services, and occupational health and safety standards. On the final day, participants do a mock assessment for TESDA NC certification and attend closing ceremonies where certificates are distributed.

Uploaded by

faquinito
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Department of Tourism – REGION 5

COURSE ON HOUSEKEEPING
April 30 to May 6, 2018 * Virac, Catanduanes

Day 1
MODULE 1: HOUSEKEEPING IN THE BROADER PICTURE OF A HOSPITALITY ESTABLISHMENT
 Introduction of Hotel, Classification of Hotel, and Different Departments of the Hotel
 The Role of Housekeeping department
 Housekeeping Personnel, Dress Codes
 Uniforms of the Housekeeping and Personnel Hygiene
 Communication, Guest Complaints and Handling Guest Complaints
 Guest Complaints and Handling Guest Complaints

Day 2
MODULE 2: PRINCIPLES & PRACTICE OF CLEANING
 Definition of Cleaning, Definition of Soiling, Equipment and Materials
 The Processes of Cleaning and Soiling
 Cleaning Equipment and Material
 Cleaning Agents
 Principles of Cleaning and Cleaning Procedures

Day 3
MODULE 3: GUEST ROOMS, ROOM COMPONENTS AND KEY
 The Components of the Guest bed Room
 Bed Types and Linen Requirements Standards, Key and Key Control
 Room Types & Guest Room Components
MODULE 4: HOUSEKEEPING TROLLEY MANAGEMENT
 Guest Room Cleaning and Handover Procedures
 Functions of Housekeeping Trolley
 Efficient Room Cleaning
 Cleaning of a Vacant Room
 Closing down and Preparation for the next shift

Day 4
MODULE 5: CLEAN PUBLIC AREAS
 Public Area Cleaning
MODULE 6: LAUNDRY FUNCTIONS AND LINEN MANAGEMENT
 Laundry
 Laundry Equipment
 Maintaining Linen Room and Linen
Department of Tourism – REGION 5
COURSE ON HOUSEKEEPING
April 30 to May 6, 2018 * Virac, Catanduanes

Day 5
MODULE 7: ANCILLARY HOUSEKEEPING SERVICES
 Other Guest Services
 Room Transfers, Guest Requests, Staff requests
 Service Housekeeping Requests, Checking Room Allocations
 Room Status, Guest Information and Room Allocation
 Assigning Cleaning Rooms
 Turndown Service
 Lost and Found Property
 Responding to VIPs
 Looking after Plants and Housekeeping Supply Management

Day 6
MODULE 8: OCCUPATIONAL HEALTH AND SAFETY STANDARDS IN HOUSEKEEPING
 Safe Work Practices
 Safety in Room Cleaning and Servicing
 Preventing Accidents
 Safely Handling Cleaning Agents, Equipment and Machinery,
 Hygiene and Safety Risks in Bathrooms
 Precaution against Infectious Disease
 Personnel Safety Issues
 First Aid, Proper Use of Hazard Signs and Safety Inspections, Security in Hotel
 Housekeeping Hazards and Common Risk Scenarios

Day 7
MODULE 9: MOCK ASSESSMENT FOR TESDA NC CERTIFICATION
 Distribution of Pertinent TESDA forms
 Group Presentations
 Individual Assessments
CLOSING CEREMONIES
 Response from the Participants
 Distribution of Certificates

Prepared by:

DR. FREDDIE A. QUINITO


DOT-Certified National Master Trainer
TESDA-Certified Trainer and Assessor

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